| Address: New Delhi, Delhi, 110032 |
First of all, thanks to consumers complaint team, earlier I forwarded my complaint on your portal dated 11/01/17, , regarding cracked tyres TVS JUPITER. I got a quick response, thanks to your team. I got a call from the head office from Madurai. Head person, he appointed a person to call me from the Delhi office named Mr Sunil Pal, Mr Sunil Pal called me and directed me to TVS showroom to get the tyre inspected and they gave me a letter stated rear tyre has got cracks, showroom people told me to get the tyre replaced at a tvs dealer, and Mr Sunil Pal and the dealer got together and created false stories as they didn't want to replace my cracked tyre and the tyre dealer asked me for money and after listening from the tyre dealer I called Mr Sunil Pal again, and he started to yell at me, he was so rude, he said you will have to pay the money as a bribe.
I will suggest all the people, not to rely on TVS products in future.
Feb 27, 2017
Complaint marked as Resolved
TVS Tyres customer support has been notified about the posted complaint.
Jan 11, 2017
Updated by go4anuraagsharma I bought TVS JUPITER about 2years ago and drove it for 6000kms and I drive it locally, tyres got cracked, also front shockers got difunctional. My cousin also faced the exact problem. Also I opted for 5 years extended warranty.
I have got to know about the similar complaint from other people as well (about the faulty tyres)
I will also lodge a complaint to consumer court.
I would never recommend TVS products to anyone.
Contacts: [protected], [protected], [protected].
Verified Support
Jan 27, 2017
TVS Tyres Customer Care's response Dear Anurag,
We have been trying to reach you to resolve your concern but we are not getting any response from you. We request you to contact us at [protected]@tvstyres.com for further support.
Thank You,
Customer Care TVS Tyres
We have received your complaint, to assist you better request you to share your contact number, email id and location at [email protected], so that our team can get in touch with you at earliest.
Thank You,
Customer Care TVS Tyres
We haven't yet received your contact details. Kindly share the same at [email protected], so that our team can get in touch with you at the earliest.
Thank You,
Customer Care TVS Tyres
We still haven't received your contact details so we are closing this request, if you need any help then please reach out to the below mentioned email id. [email protected]
Thank You,
Customer Care TVS Tyres
Comment marked as Resolved
The user did not respond to the messages. The review should not be taken into consideration.