Uber India Complaints & Reviews

I will like to start by saying there is no valid helpline that Uber provides. Phone no [protected] was charged 40 rupees more in my last ride and the reason was given that we are charging for last ride yesterday whereas a ride was never booked. I was never contacted by uber neither did I get any message.
How come they charge more without taking consent. I was informed after the trip was started(not at the time of booking).
Why doesn't Uber have a helpline and if there is one then why is it not mentioned in the app or the website properly in front!!

I was told about the last cancelled trip today. isn't this straight away mugging people.
Look at the time of cancelled invoice I received.

How can they charge just double with the customer when i am taking the cab regularly from past a week on the same route. How can they do this with their regular customer. And their driver "lakhan" who does'nt have the sense how to talk with the female passenger keeps on arguing me not ready to tell me the customer support number. When he finally shared a number it was the driver support people who were not ready to speak with me by saying that if you want to speak you need to call us from the driver's registered mobile no. I mean are you serious keep on harrasing the passenger not only the driver but the support people as well. They disconnected the call and when i call back them again a guy picked up the call when i ask him about the customer support he denied and when i ask for the number of customer care he said we don't have any customer care number you have to write a mail i told him your driver is arguing with me and charging me double and you are telling me to write a mail at this point of time. Do i need to call a cops to help me that male "ankit" told me do whatever you want to do but we cannot do anything. The horrible start of someone's morning it was my biggest mistake to think that uber is genuine & safe for females. I want a proper explanation in this they cannot harass the customer like this.

Dear Concern,

I am satish. My Contact no is [protected].I had hired a taxi cab on 29.0.2016 from uber app and traveled to my destination Vishrantvadi, Pune. i have availed a coupon and there were no charge applicable for the same trip but driver has charged me Rs. 60/-. that driver's name Atul, Swift Desire and contact No. [protected].
its not about the money but the trust. how such people looted publicly to a helpless consumer and we can't complaint anywhere.

When i booked the cab its 5 mins away but driver told to wait for long and told me to cancel but uber charging me for the same. Pathrtic cab servuces and drivers his name is santosh and his no. Is [protected]. Pl change this policy and hive trainjng to drivers. Pathetic u people are.how can you charge from customet when driver is not willing to come and pick on time and telling us to cancel. I havent seen a disgusting policies like you. Pl work on jg otherwise your comoany will be sinking very soon. Do you fhink you can dacoit custoners for your own benefts. cheap you guys are too.

On friday morning 23rd sept 2016 i took an uber. The ride distance was 24 km but my fare is calculate based on a 54 km trip. I wrote an email to uber but they are not willing to accept the fact the the fare was calculated on a wrong distance. And they are not willing to refund my fare.

Before the trip there is a ride estimate shown, it is shown as "estimate" and they are saying that it is the actual fare that is charged. I believe this is misleading the customers.

I booked uber from anna nagar to neelangarai,. Trip end at neelangarai but driver started to cheat suddenly by telling my phone got switched off i can't stop the ride.. Then he cal someone and told him to stop the ride.. Then i got a mail of 446 bill and the drop point at valasaravakkam.. But my estimate is 270.. But that driver guy is cheating and calling someone and tel me to talk.. That fellow is saying i'm the owner of the car pay the...

Very - very worst experience with uber cab first time.

Today we took a uber cab toyta innova (Taxi no: not received any message from uber) from kagadaspura to electronic city (About 22 km by shortest path) at 6:00pm, driver name: sunil,

We had very worst experience with cab as well as driver. Initially he refused to take money through wallet and he forced us to select cash payment.in-between journey he asked us to re-route many time and misguided us. Finally when we finished our journey it was showing 77.80 km instead of 22km. When we asked regarding the same he started shouting on us and making argument. Even he was about to fight with us. So we made payment (Rs. 1520/-).

We are not expecting this all thing with uber. We trust on uber but now and onward i lost trust on uber. Billing is also not proper from uber.

I want to re-estimate my fair and whatever excess fare charged by uber has to be refunded as soon as possible. Take strict action on this and this should not happen with any other customer in future. If this action has not been resolved, we will be forced to take legal actions.

I have booked Uber India cab today around 5:30 pm.. it was a pool cab... as i booked it for 2 seats.. the driver already had his 2 seats fulll.. there were 2 men already in the cab, i booked a cab with my sister... there were 2 men sitting at the back seat.. only one seat left that was the front seat..

My question is how could we 2 sit when there is only 1 seat left.. he should have not confirmed the cab when there is no seat available.. he asked me to sit in the back seat and my sister to sit beside him, which we didn't like to..

I have booked uber todaty at 9.50 a. M from cakes rowdon street to bentick street and the fare estimated at rs. 60.00. I started my jouney for kalal mandir and when reached my destination at bentick street i was surprised to see that fare charged was rs. 90. I am using this route frequently the fare comes around rs. 65/66. When i see the details i was surprised to see that the details show that i have started my jouney from 50 jawaharlal nehru road. Kolkata. I never expected such mistake from a company likeee uber.

Mahesh kr. Bothra

Mobile no. [protected]

Recently i have been receiving mails about using uber services which i am not.my gmail account is being misused for booking uber cabs.please block this id from booking anymore rides. My mail- [protected]@gmail.com. make sure this does not happen in future and no one books uber cabs from this mail.kindly look into this matter as i have been receiving anonymous mails....

I want to inform you that I was in a uber taxi and I kept my wallet on my seat and when he dropped me I didn't remind to pick my wallet from taxi .I called him after about 5 Minutes and he said that there is nothing on the seat .i had all my documents, cash ₹11000 and debit card . I request to take steps and the car number is DL1YD 9606 Driver Name Damoder

I book UBER cab on Saturday afternoon & evening the same distance from devli road jawaher park to MGF mall Gurgaon and back.
In afternoon trip I paid Rs.192/- the distance shown 18 kms
Whereas in evening trip I paid Rs.246/+Rs.150 promo card total Rs.396/- the distance shown 33 kms
However the distance was same.
I was very disappointed by this incident please do the needful and refund the excess charges to me

I had booked a cab on 24th September, 2016 at 3:04pm.When we called the chauffeur Mr.Rakesh Chand he showed his inability to come stating reasons of tyre puncture and requested to cancel the booking.On request of the chauffeur I cancelled my trip and booked another cab at the same time which completed our journey at the same time I was charged additional ₹80 for cancelling my trip.
I hereby request yourself to refund/adjust the amount in my next trip.Plz revert back otherwise I will have to take support from law.

I have booked a taxi by 1.30 pm today since I have not received the taxi I rang up to the driver Mr. Kannan, In the mean while I can see in my Google map he was closely near by to my home hardly 60 - 70 meters away from my home, all o[censored]s were standing on the road & waiting for the car then after some time he came then we three people got in to the car. Then I asked the driver for the delay he said that the address given by me is wrong, since I have all ready used this facility the address was all ready prompting in the cell which I marked & I told him that I have furnished correct one during this conversation he got wild & started abusing me in front of my family members then after moving around some distance say around one Kms he informed me that he has cancelled the trip and asked me to get down from the car. I am a senior citizen of 78 years old & retired Executive Engineer Of The Govt, along with me my ailing sick sister of 76 years old and my wife were there, Since I have an appointment with the Dr. by 2.00 pm I requested him to drop me at the hospital but unmindful of my request he left us on the Road. But I booked another car from UBER & reached the hospital. All these day I was very happy with UBER service & the drivers are so polite & helping This young man Mr.Kannan will definitely spoil the image o[censored]BER. But I will use UBER only. It is for you to correct these Black Sheep.

I had booked an uber at 2.32 pm today and the driver told me to cancel the ride as he had some personal issues but I found out that I had been charged Rs 50 for the rise that I never took. what kind of service is this? I need the refund for it asap or a customer care represenetative I can talk to? Given below is the snapshot of it

Thanks and Regards,

Swetha

Today I had booked a ride from Tnagar to luz church road with uber. When the driver took a different route than what we were used to, we corrected him. At this time he started hurling abuses at us. We realised that he was drunk and was getting increasingly violent. Since we threatened to take him to the police, he dint put his hand on us though he kept on threatening with his hand up in the air as he was driving as if he would hit us any moment. We tried sos option in uber which I would like to state here is, absolutely useless!! No one called back to check if we were dead or alive. The driver's name is Sendhil Murugan. Such people should be put behind bars.

This was the following message I sent to Uber:

Hi, I took a cab ride from Platinum City, Yeshwanthpur (Bangalore) to World Trade Center on the 23rd of September 2016, at approximately 8 am. It was going smoothly, until the cab driver turned aggressive at the petrol pump station five minutes away from my work place. He told me to get out of the car repeatedly, when I expressly mentioned that I was getting late for work to him from the very beginning of the trip. He shouted at me and threatened to leave me on the unsafe highway. I have screenshots of his car number, our ride and his phone number. As a woman, I felt uncomfortable and had to go ahead with the trip lest he does something else in his aggression. If I had actually left the car, the way his anger was mounting, he would have run over me. I switched over to Uber from OLA and have been a loyal customer throughout. I regret doing this. I know you guys have a notorious reputation for leaving women who were unsafe and were about to be raped to the dogs. I still have some hope though, that you will respond, because if not, I will go on facebook and make a public post. I am contemplating police action, but that is entirely on how you treat this case. I want a apology from the driver and I want you to let him know that his behavior was unacceptable. If not, I am taking further action and believe me when I say this, I wont stop. Driver Details: Harsha Car Number: KA06D7062

Please don't take UBER. They don't care about women safety at all.

I took a Uber on 8th.august 2016 from my home to Bengaluru Airport .
I was charged/Billed Rs.120/-as Toll charges payable.
Now there is no Toll charged for entering/going to Airport. When I brought this to Uber notice and asked for refund they insisted that a toll is payable and the charges are correct.
This is not true as mentioned above.
Just calculate how much money Uber is making by these charges. Even if by a rough estimate 1000+ Taxis must be going to the Airport every day x120.
This is not only unethical Trade practice but out right cheating a customer.

We had booked an Uber on Saturday and we were waiting for the driver to arrive at our residence.
We got a call from him regarding the cancellation of our ride as he was unable to reach our location. After waiting for about 15-20 minutes, we finally cancelled the ride.
Now, Today, We again booked an Uber and after the ride, the driver asked us an Rs.80 as Cancellation charge from the previous one !
Why Should I pay Rs.80 as cancellation charge when the driver himself told us to cancel the ride as he himself was unable to find the location.
Moreover, It should be mentioned before the ride about this cancellation charge.
I request to adjust our money in the next ride.

Today I am being charged for cancellation of ride. But that's not my fault. First the driver was driving in another direction. And secondly driver was getting late. So it's your driver's fault. Then why I should pay for that. Before I wrote through my e mail id. [protected]@gmail.com and I am not satisfied from your same reply again and again. Plz look into this matter if you do not want to loose your so many ccustomers . If I won't get satisfactory reply from your part then I will pursue this matter to Court.