Uber India Complaints & Reviews

I was charged with cancellation money last evening by Uber while it was the driver who asked for cancelling the trip; and this is not the first time this is happening! Why do I get charged every time with the cancellation money when its the driver who asks me to cancel the ride as he cannot go that far? why can they not see the destination at the first place and then accept the Uber request? I have been using Uber regularly but this has happened thrice with please look into it as it is really insensible and irresponsible on your part to charge the riders for the drivers' action!!

I applied a promotional code on uber as i was a first time user. the app said promotional code applied successfully and i will get rs.75 off on 3 rides. when i booked a cab i got a notification saying "your promotional code will not be applied". after that i tried entering the code again it said "promotion risk". kindly let me know what went wrong and why was the promotional code not applied.

I received a reply from Escalation Team last time. Name of the person was Vijay. I want this issue to be escalated to the higher level as well. Because this is happening multiple times now. I can't tolerate it anymore. I am paying to Uber to get a taxi. Why should i face issues. Who the hell driver is who doesn't have etiquette to speak to customers. Can't Uber give any training to them. We are the one who feel unsafe. We are the one who get disappointed by hiring your taxi. You guys spoil our mood on weekends as well. In return we are paying money to you. Why? Justify!

Have. Booked a n Uber cab. For my parents .

Driver chosen a long route where as app was showing a short route.

Charged extra kilometers and extra fare and additional outstation charges
Despite of pick up and drop locations are in the municipal limits.

The behaviour of driver was like a cheater. Dressed like goon.

Finally verdict
Drivers take the company on a toss.
Not at all concerned about the future consequences.
Company vdo not intimate bin advance about the additional charges.

My opinion about uber became worst from above average.

Jouney Date:14/10/2016
Time:8.42am
Pick up location:MIG Patrapara Bhubaneswar on NH-16,
Drop Location: Vanivihar University Chhak, Bhubaneswar
Don't remember the driver name and he charged me Rs 299/ for 7-8 kilometers, that too he himself cancelled the trip on the way due to his other personal engagements.I want return of excess fare urgently.

Yesterday I have booked uber from my phone and Driver has cancelled the trip and then I have booked another trip, so for my another trip, It charged me cancellation amount 40 rs for my previous trip which I have not cancelled.
That was cancelled by driver, so I have to pay extra 40Rs.
which is not right and valid.

Thanks & Regards,
Dipika Patel
[protected]

Even if the driver has cancelled the trip I Have been paid fine of Rs 15 on 10th October & Rs 50 for extra charges on 12th October even the driver told me to unable to pick up me on time as his tyre gets punchered. This is not at all acceptable You can check my records for all those previous days. when we donot claim for any offer after being associated with you for such a long tenure & good credit records, you should not charge for the same.

Aside we have been charged @ 1.7 times for both the travels opted on 12th Oct'16. This is not at all fair. You should categorise your premium customer & should treat them differently.

Please help me to get my extra money back to my account & confirm.

I have lodged the same complain on your website, but did not receive any revert as per the promised deadline of 24 hours. hence bound to share my grievances on this platform.

I had taken a taxi that is uber go from malleshpalaya to tc palaya (Doodankundi) where as i was supposed to go tc palaya ramamurthy nagar as per driver instructions changed my destination i had opted to pay with card option on driver insistence paid him cash of rs.436 double the amount i constantly asked the driver whether i shud update this to uber he denied saying he will update the cash omce he gets his second drop 24 hours over he hasnt updated about the cash and its showing outstanding balance in my app uber customer care is highly unprofessional they havent reached me yet in spite of lodging a complaint. Its highly unethical and when i contacted the driver he says that he is not technically well versed in updating the payment as cash

Hi,

Myself chandan bhatnagar, on 11 oct 2016 i have book uber cab from satya nagar borivali to r xity mall ghatkopar west for my wife and kid. The receipt which i have received is of Rs 321, however the driver has charged rs 450 for the trip.i have raised my isaue on uber application but revert as off date.

Please investigate the same and resolve on priority.

Regards
Chandan Bhatnagar
[protected]

Team,

On oct 6th, i used uberpool from 06:24pm | 115/1, isb rd, financial district, nanakram guda, hyderabad, telangana 500032, india to 07:27pm | 313, ayyappa society main rd, mega hills, madhapur, hyderabad, telangana 500081, india.

Fare was 74.18 rs. which driver said cash. and it was first time i used paytm money in uber and i had forgotten totally. when i contacted the driver, very sweetly he said he will add in my paytm a/c whic he never did. and now he has blocked my number, i cannot reach him.

Please take an action against him for cheating on customers and bring bad name to uber.

Driver details are:
Name : damodar p
Mobile number: [protected]// [protected]
City: hyderabad, telangana

Uber is charging peak hours double amount as per government rule they should not charge any extra in peak hours. i have requested uber to provide the in detail bill how they are calculating amount, they are not giving any info

I have traveled in bangalore 19.5 km (ubergo) they charged 430/- and traveltime is 40 mins

This travel should have less then 250/-
Uber is cheating the people like any thing, there is no customer care (voice), if we send mail any queries they are not giving proper info

Today I have booked uber from my phone and Driver has cancelled the trip and then I have booked another trip, so for my another trip, It charged me cancellation amount 40 rs for my previous trip which I have not cancelled.
That was cancelled by driver, so I have to pay extra 40Rs.
which is not right and valid.

Thanks & Regards,
Dipika Patel
[protected]

My friend booked uber pool for me, as i am new to uber service, so took a ride from BTM to manyata tec park. & driver asked me for 370 rs, & i told him i was in sharing i so much, he said it uber not ola, so i paid off, later i was talking to my friends in office, i am regular user of ola, but today book uber sharing, it costed me equal to ola full booking, so 1 off my friend told me no its not like that he have cheated you. I was shocked, so i am complaining about the issue, please take a serious action.

When i was about to book a cab at bangalore(from goshala road, garudacharpalya to mathikere ) it charged me 162rs as shown in the cost estimation but i changed my dropoff location to chowdeshwari bus stop a landmark less than a km from my exact location dropoff, instead of all these while i was in a trip the driver stopped to fill petrol and since i was in uberpool(along with me only one guy) i think the guy along with me told to drop him to the exact location which was far from the main road. So, i request you to make a refund of half the amount

I travelled in 11 Oct 2016 at around 1200 hrs from sriharipuram, Visakhapatnam. I had earlier applied code vsp60 which was to give me an off of 60% maximum ₹30 for ten times till 12 Oct 2016. On completion of the journey I received the mail for journey details and charges. In that bill the discount for code vsp60 was not deducted and full charge was deducted from my paytm account. Kindly do the needful

Cab no WB O4F 8325 - Driver ( Tapan Saha) claimed to be the Uber driver has hit my car and also misbehaved in the middle of the road with me and my husband in kolkata . I only want to confirm before taking a legal action, if this car belongs to Uber. If this car belongs to Uber then I want uber to take some strict action about it because the driver is spoiling the brand name .

Hi

Today i took a uber ride and i'm charges with surge 2x. I was not informed about this when i booked the cab. Also i remember indian government banning the surge. Please suggest and help me. How can i get my money back which i paid as surge.
Below are the details of the ride i took

Your fare

Base fare 35
Distance 161.80
Time 64.68
Distance surcharge (?) 56.78
Normal fare ₹318.26
Surge x2.0 261.48

Subtotal ₹579.74

Best regards,
Raghu

This is not a complaint. Rather, it's a question:

I was always wary of downloading too many unnecessary apps on my phone because of privacy concerns. Multinational corporations have a bad habit of getting their systems hacked and then end up giving their customers' details to cyber-crooks. And every company says their servers are secure until some 13 year old computer hacker breaks into their servers and plays the game of 'doctor doctor' with their customer database.

My creator has given me a hand which i can raise to hail a cab on the street. Impossible as it may sound, i was willing to survive without a cab-hailing app. But the pressure from the younger generation in my house was too much. Finally, i relented, installed the uber app and booked a ride which was successful. There were no problems.

2 days later, i tried to book another ride. After several attempts, the app told me that my account has been disabled and that i must contact uber support via email.

When i emailed uber support asking them to enable my account, i was told that i must provide a government issued id proof in order to continue with uber.

An observation:
Google handles my sensitive emails, yet they dont ask for my govt. Id.
I travel in b. E. S. T. Busses & local trains. They face terrorist threats everyday, yet they don't ask me for a govt. Id.
The mumbai, delhi and kolkata metro transport lacs of passengers everyday. Yet they don't ask me for a govt. Id.

Now my question is this:
Is uber trying to tell me that it is doing more important work than these institutions are doing??

If it's a question of safety:
If i perform an illegal activity or a crime during my ride, then uber has my mobile number. I can easily be tracked by turning over my mobile number to the police or any other relevant government authority. The poor "kaali/peeli" driver doesn't even get my mobile number and he fearlessly charges into the unknown every morning by picking up random customers on the street.

Generally, i request the watchman in my building to hail a cab for me. Usually he fetches a cab for me within minutes. No delays, no overcharging. Basically, uber wants the job of my watchman.

How strange would it be if your watchman asked you for your government id before fetching a cab for you? What if, even after taking your blood sample and sequencing your dna, he couldn't guarantee the arrival of the cab in time?

I'm not insulting the watchmen of our country. Rather, i'm saying that the ramprasad yadav standing at my gate can do a better job than an mnc with lesser hassle.

My fellow indians, could it be that we have become so fascinated by technology that we bend over and submit ourselves whenever a phoren company demands our critical data?

My friends, understand that your identity is very precious. You work all your life to build an image of respect and trust in society. Your government issued id proofs are like your password when you wish to connect with the real world.

Mncs themselves valuate their good name at billions of dollars. And they spend millions of dollars in protecting their name. So why are we expected to kneel down, lower our heads and distribute our sensitive information to some uber or boober, like a priest distributes prasad outside a temple?

My question is this:
Are we just supposed to give up our valuable ids to a "taxi bulane wala"? Is it worth it?

Maybe... Just maybe, the next time we wish to be on time for our international flight, we could stop getting terrorized about whether the uber god will send his angel to deliver us?

Maybe... Just maybe, we could go downstairs and raise one hand in prayer...

Maybe... Just maybe, a taxi might miraculously appear!

*attaching a copy of my first and last (Successful) ride with uber

Hi,

It's really very disappointing to receive the mail for deduction of 80 rs in the next ride. I plead team to better check the call logs. I tried calling driver several times, but he did not pick up the call. And it was the driver who cancelled the trip.
The driver's contact number was [protected]
Please probe the matter.

Best regards,
Madeeha

Hi team,

This is my complaint regarding the unethical cancellation fee charged on my two trips on 7th oct 2016. Below are the details for each trip:

1) trip 1 - 7th oct 2016, booked at 6:38pm, driver name - om, contact no [protected]. This trip was booked from kiran garden, uttam nagar to sunder vihar, paschim vihar. The eta was 8 min and when driver was contacted at the mentioned contact no in app, the number was switched off and there was no response hence the booking was cancelled on which i have been changed cancellation fee of rs 80/-.

2) trip 2 - 7th oct 2016, booked at 7:10pm, driver name - murli, contact no [protected]. This trip was booked from janakpuri west metro station to sunder vihar, paschim vihar. The eta was 5 min and when driver was contacted at the mentioned contact no in app, he responded that he was in the interior of janak puri and will take some time. He made a second call and informed few minutes later that he is truck in some traffic near a flyover i should cancel the trip. Hence the booking was cancelled on which i have been changed cancellation fee of rs 80/-.

I would ask the uber to refund rs160/- amount in my airtel money account which has been deducted improperly.

Kindly reply.

Regards,
Shaloo