Uber India Complaints & Reviews

Cab no WB O4F 8325 - Driver ( Tapan Saha) claimed to be the Uber driver has hit my car and also misbehaved in the middle of the road with me and my husband in kolkata . I only want to confirm before taking a legal action, if this car belongs to Uber. If this car belongs to Uber then I want uber to take some strict action about it because the driver is spoiling the brand name .

Hi

Today i took a uber ride and i'm charges with surge 2x. I was not informed about this when i booked the cab. Also i remember indian government banning the surge. Please suggest and help me. How can i get my money back which i paid as surge.
Below are the details of the ride i took

Your fare

Base fare 35
Distance 161.80
Time 64.68
Distance surcharge (?) 56.78
Normal fare ₹318.26
Surge x2.0 261.48

Subtotal ₹579.74

Best regards,
Raghu

This is not a complaint. Rather, it's a question:

I was always wary of downloading too many unnecessary apps on my phone because of privacy concerns. Multinational corporations have a bad habit of getting their systems hacked and then end up giving their customers' details to cyber-crooks. And every company says their servers are secure until some 13 year old computer hacker breaks into their servers and plays the game of 'doctor doctor' with their customer database.

My creator has given me a hand which i can raise to hail a cab on the street. Impossible as it may sound, i was willing to survive without a cab-hailing app. But the pressure from the younger generation in my house was too much. Finally, i relented, installed the uber app and booked a ride which was successful. There were no problems.

2 days later, i tried to book another ride. After several attempts, the app told me that my account has been disabled and that i must contact uber support via email.

When i emailed uber support asking them to enable my account, i was told that i must provide a government issued id proof in order to continue with uber.

An observation:
Google handles my sensitive emails, yet they dont ask for my govt. Id.
I travel in b. E. S. T. Busses & local trains. They face terrorist threats everyday, yet they don't ask me for a govt. Id.
The mumbai, delhi and kolkata metro transport lacs of passengers everyday. Yet they don't ask me for a govt. Id.

Now my question is this:
Is uber trying to tell me that it is doing more important work than these institutions are doing??

If it's a question of safety:
If i perform an illegal activity or a crime during my ride, then uber has my mobile number. I can easily be tracked by turning over my mobile number to the police or any other relevant government authority. The poor "kaali/peeli" driver doesn't even get my mobile number and he fearlessly charges into the unknown every morning by picking up random customers on the street.

Generally, i request the watchman in my building to hail a cab for me. Usually he fetches a cab for me within minutes. No delays, no overcharging. Basically, uber wants the job of my watchman.

How strange would it be if your watchman asked you for your government id before fetching a cab for you? What if, even after taking your blood sample and sequencing your dna, he couldn't guarantee the arrival of the cab in time?

I'm not insulting the watchmen of our country. Rather, i'm saying that the ramprasad yadav standing at my gate can do a better job than an mnc with lesser hassle.

My fellow indians, could it be that we have become so fascinated by technology that we bend over and submit ourselves whenever a phoren company demands our critical data?

My friends, understand that your identity is very precious. You work all your life to build an image of respect and trust in society. Your government issued id proofs are like your password when you wish to connect with the real world.

Mncs themselves valuate their good name at billions of dollars. And they spend millions of dollars in protecting their name. So why are we expected to kneel down, lower our heads and distribute our sensitive information to some uber or boober, like a priest distributes prasad outside a temple?

My question is this:
Are we just supposed to give up our valuable ids to a "taxi bulane wala"? Is it worth it?

Maybe... Just maybe, the next time we wish to be on time for our international flight, we could stop getting terrorized about whether the uber god will send his angel to deliver us?

Maybe... Just maybe, we could go downstairs and raise one hand in prayer...

Maybe... Just maybe, a taxi might miraculously appear!

*attaching a copy of my first and last (Successful) ride with uber

Hi,

It's really very disappointing to receive the mail for deduction of 80 rs in the next ride. I plead team to better check the call logs. I tried calling driver several times, but he did not pick up the call. And it was the driver who cancelled the trip.
The driver's contact number was [protected]
Please probe the matter.

Best regards,
Madeeha

Hi team,

This is my complaint regarding the unethical cancellation fee charged on my two trips on 7th oct 2016. Below are the details for each trip:

1) trip 1 - 7th oct 2016, booked at 6:38pm, driver name - om, contact no [protected]. This trip was booked from kiran garden, uttam nagar to sunder vihar, paschim vihar. The eta was 8 min and when driver was contacted at the mentioned contact no in app, the number was switched off and there was no response hence the booking was cancelled on which i have been changed cancellation fee of rs 80/-.

2) trip 2 - 7th oct 2016, booked at 7:10pm, driver name - murli, contact no [protected]. This trip was booked from janakpuri west metro station to sunder vihar, paschim vihar. The eta was 5 min and when driver was contacted at the mentioned contact no in app, he responded that he was in the interior of janak puri and will take some time. He made a second call and informed few minutes later that he is truck in some traffic near a flyover i should cancel the trip. Hence the booking was cancelled on which i have been changed cancellation fee of rs 80/-.

I would ask the uber to refund rs160/- amount in my airtel money account which has been deducted improperly.

Kindly reply.

Regards,
Shaloo

On 9th october, at 12:30 a. M. When i booked uber for the distance of just 10.48 km and whose normal fare is rs 124/- but its has charged rs. 473.97/-.

The problem was when i booked the cab it was showing rs. 228/- and when i ended the trip it was rs. 473/-.

As per the fare detail, the surge was x 3.8

Now as per the rule if i confirmed the charge at the time of booking, it should be the same at the time of ending. Be it normal charge or overcharge.

Showing a price at the time of booking and charging more than double of it is a fraudulence.

I have to say just because of the festive season, the company is cheating the passenger.

Today in the afternoon at about 4 pm I booked your taxi for going from dombivli east bhaswan apartment to manisha bldg near ganesh mandir kastur park borivli west . Estimeted fare was informed to me Rs.634.86, Your car details : MH04GD6394 toyoto driver pankaj On arrival in Borivli at 7.30 pm Your car driver claimed RS.1005/- as against the above estimated fare.[In your mobile ap installed in the car] Your driver could not explain the reasons for excess charges claimed. Please investigate in the matter and advise me suitably.

Whilst on the subject I also bring to your kind notice that today morning only we availed your services for travelling from panvel sector 4 to bhaswan dombivli east.Your car driver Mr Mangesh Patil mob [protected] - you claimed travelling chgs of RS .353/- which were informed to us as esteemated charges at the beginning.

We await your communicationat your earliest.

j d lele
Borivli Bombay India

Hi guys,
I chose uber for a ride on thursday when i booked uber it showed me that ride payment would be around 350 Rs
but when i completed my ride the driver charged me 1.9x.
how can you charge 1.9x after i book the charge without my consent ??

when i i booked the cab it did not show me 1.9x ...
and the total fare charged was 659Rs although i had 50rs discount and i should ve charged 609 worse case.

guys lets join hands and SUE uber and make this fraud UBER to not cheat the customers anymore.

Lets sign a petition against UBER.

-chandramouli.[protected]@gmail.com

On 6th oct 2016, i had booked a cab at hyderabad, telengana, in uber pool. The drive didn't called me or neither his location changed a bit. The notification in uber app shows, he is arriving, also he is looking for other customer to share. After 10 minutes i called him. He didn't pick, so does the next 3 times.. It's almost 20 minutes now, i called him again to get a grim response from him telling he is far away, will take 20-30 minutes, better cancel trip. I had no other option. But cancelled the trip and book another cab from uber only. But for all this, i am the one who was penalised. Uber took rs 60 from me, in which the fault was entirely theirs. Please look into and do the necessary.

On 3rd oct'16, i had booked a cab at bhubaneswar, odisha. The drive misbehaved over phone and finally told me that he is coming to destination but he did't came after my regular follow up. Lastly he did't pick my call too. Finally i had missed my bus from bhubaneswar to baripada. I had to suffer a lot. I have all call recording between me and driver. Cab details - white swift dezire, no - 0061, booking time was 10 pm and drive mobile no - +91 [protected].

Please contact me on +91 [protected] otherwise i have to go for legal.

I called a cab on 3rd Oct at 7.15 am but the driver who called and told me that he will take fifteen minutes to reach, called up again after 5 min to say that he cannot make it because the location is too far. I just said ok, although it was very difficult. After that when I took a cab again the next morning, I was charged Rs 80 for cancelling a ride. I DID NOT CANCEL, the driver did. So why was I charged?
Also the cab driver of that day told me that as he owns the cab, the more fare he gathers, the more money he will make. He asked me if I could change my drop-off location on reaching so that the empty cab he will take to his next destination also gets him money. When I refused to do so, he got angry and although the fare quote was between 384-426, I was charged 578/- for the ride.
He said that if I had helped him by changing the drop-off location, he would have taken only 400/-
My complaint is that why am I the customer being charged for the fault of these two drivers, one who refused to come and the other who tried to manipulate me into cheating the company.

Dear Uber,

I am extremely happy for providing good service at our door step. I am happy to say that I have used ur services even at Trivandrum recently. But I have faced some problem with payments as some drivers have collected cash and the same is not reflecting in your app on my mobile which resulting double rate for the rides used.

The following are the two rides on which I have made double payment on my...

I am in chennai and i was charged a cancellation fee on tuesday evening (04/10/2106) which was cancelled by my driver even before reaching the pick up location. He was at velacherry and my pick up location was sp infocity, perungudi as these two locations are not closer.
He cancelled my trip from velacherry due to long distance.
Now i was charged 50rupees extra for that driver's cancellation on my thursday morning trip (06/10/2016) which doesn't involve me at all.
It was uber's fault of connecting me to a driver who is at a far distance and charging money on me as i did cancel it also.
The driver said it will take him 30 minutes to reach pick up location. I then informed the driver that i will wait there. Even after that, posing charges on me for his cancellation is so unfair.
I want my money to be refunded back. I am totally upset with uber's extra charges which are posed on customers.

Uber driver satapata mobile no [protected] picked me up from mahim cadell road. My application showed rs.199/ to final destination.
On reaching his application showed rs.259 /- i told him his application is showing incorrect details. He told me call uber.

I paid him - later when i sat on the desk saw that his destination showed dharavi to andheri. Which couldnt be. He had picked me up from mahim cadell road in 2 mins. Dharavi to mahim -2 minutes??

Either the driver is a fraud/or he was untrained. Whatever it is. Not using uber ever again

Hi,
This instance took place some 10 days back. I had a flight to catch at 9:30 so i booked an uber at 6 from my office to airport which is 30km distance.

1st uber :
The first cab i booked, the driver asked me to to wait for 10 minutes and after 15 minutes when i called, he said he is coming and then later he just ended the trip himself (Cash which he must have handled himself).

2nd uber :
Then i had to book an another uber, when i called the driver he said its toop much traffic and it would take time for him to reach. (It was just a lame excuse because he did not want to go to airport). I asked him to come and pick me up. He said that he cannot go to airport as he has a pickup in some company and asked me to change the destination or he won't pick me up.
Since there were not much cabs available, i had to change the destination to some nearer place (Approx 10 km). And then he dropped me until that point only. This guy then said that he did not have change and kept rs 350 while the bill was around 310. (And this trip was on surge). I told him i can bring the change and he said that there is not much time. This is not acceptable. But i was in hurry to airport so i had to give him the money.

3rd uber :
I did not have any problem with the third uber i booked, but there was lots of traffic and i ended up missing my flight.

If i would have got the first direct uber, i would not have missed the flight. All this was due to uber that i missed the flight and i had to pay 5k-6 k for booking the next flight to delhi.

I now want to demand uber for my refund for airline ticket ticket which cost to me because of them.

Thanks

I, arava siva prasad, architect from hyderabad t. S.,
These days i am regularly travelling by your uber service by uber_pool. On 2nd oct at nearly 3.47pm i had booked an uber_pool from attapur to ntr nagar. The driver by name mr. Telugu. Narasimha came and took me at the pin located at "wifi bar & restaurant". He took me to the destination "ntr nagar". I got a pre_indication of fare rs. 161.18. But after reaching the destination he was asking rs.523/-. I was astonished. Quarreled. Then he tried with the uber company people to know how much to be charged for me. They finalized as rs. 161.18. To be payable. I paid the same. And issue is over. When i tried to book your uber pool service it is asking rs. 362/- as due. Why should i pay? What is the reason i want to know. Is uber is not reliable in fares. Should we not use your uber in the future. Answer me immediately.
Thanking you very much
Yours sincerely
Arava siva prasad.
Cell: 0091- [protected]

Dear
I am uber user fast 4 months, I have book the cab at 4:2 pm, driver name is gangadhara, Mahendra verito cab, his mobile number ([protected]) not ready pick my call either not bothered to call me, since I have waited for more than 30 mints.I was suppose reach my destination by 4:30 to my office, I was trying to book another cab, but there is no option to book another cab without cancelle first cab, so if cancelled it's charge me 50 rs without drive and without my fault, I charged for 50rs, pay my money back or give me one free drive.

Regards
Kavana hari

I had booked uberx from prabhadevi mumbai and indicated my destination as midc dombivili east on october 4, 2016 around 11:09 am. It accepted and driver and car details came. Driver mr. Sebastin with maruti suzuki swift dzire came and when we (3 o[censored]s) boarded he stated that the destination dombivili is not acceptable for uber. We stated that as it is accepted only then it has taken the booking and supposedly you have to leave us to our destination. But he said the company's policy does not allow etc. Hence, we asked him to drop us from prabhadevi to dadar station to enable us to catch a train and reach our destination. From siddhivinayak temple to dadar station is hardly 2.5 kms and takes less than 15 minutes. But he dropped us at dadar station and took rs.136/- after roaming around for 25 minutes covering around 4.44 kms for reasons best known to him. Please explain the reasons for uberx accepting our destination while booking but not dropping us there. Hence, it is also felt that the amount charged for such a small distance is exorbitant and therefore refund an amount of rs.100/- back to me.

I have ride uber from this account in last march 2015 and paid the driver in cash, now i have 400 rs in uber paytm wallet but still not able to book a ride, it's showing please clear the last amount which i have already paid. I am really frustrated with slow reply from poor uber customer care services as they are telling me to clear the past payment which i have cleared and my money is stuck in paytm wallet. Please register my complaint againt such fraud service provided by uber.

@uber_support i booked an uber pool cab today for 10 km which showed rs. 57 as fare. The driver had a second pick up who had entered wrong pick up address as well as wrong drop address. Yet the uber driver went to pick up him where the distance increased as he didn't know the way. The customer being a uber driver was friendly with the cab driver & convinced him to go in a completely different direction. After dropping him the driver didn't know how to locate my drop point and so took me through several wrong routes as trial & error process. When he finally dropped me the bill he charged was rs. 365. I complained the same to him but he connected me to the car owner who spoke rudely to me & told whatever is the issue tackle with uber but give the money instantly. When raising this issue to uber, they also refused to refund the money. Uber customer care is really horrible.