Uber India Complaints & Reviews

I updated my Paytm wallet o[censored]ber with Rs.200 on Sunday(11/09/2016) evening at 7.59 pm. I also booked a ride to Howrah Kadamtala and the kilometer I travelled with the driver Shaid at 10.05 pm was 21.39 and the trip time was 00:48:35 vehicle Ubergo against which I paid 228.26 in cash to the driver as he asked for that. now when I am checking my Paytm balance it is showing 0.00.

How this is possible that you have taken cash payment and also deducted Rs 200 from my Paytm balance???

This is an absolute harassment to customer and I will surely take a legal action against uber if this is not resolved immediately.

I have book a Uber cab on 11 sep 2016 at around 7.30 pm. Usually Uber cab drivers come to your location without even guiding them, but anyway i called my cab driver and informed him to come to my location. But instead he enquired about my drop location as normally cab drivers do, and i shared where i wished to be drop. And than he said he is having his meal so asked me to wait for 10 min, so since i was in no hurry i said ok in turn i walked near the cab thought i will wait till he finishes his meal. But in turn i found him in his cab relaxing and brousing on his phone, he bluntly lied to me on phone. He just praked his vehicle and waiting for me to cancel when i approched him and ask why the hell did he lied to me and thanin reply he arrogantly asked me to cancle my ride and ruddely guestured me to get the hell out of there. He didn't even bother when i said i will lodge a complain, in a way i felt i was nothing. I protested in return and asked him to cancel but everything went in vain. And to my suprise i couldn't even find any option on uber app to lodge a complain aganist cab driver, it seems like Uber knows what type of drivers there are recruiting. So they dint even bothered to add customer service option to there app.

After few minutes i got a message stating that my cab arrived and i dint board the cab in the given time hence charging 50 rs for cancelation of your trip.

I thought at least Uber cab service is very professional but found out to be very horrific service.

Vehicle no : KA 04 AA 9008

Driver name : Grish

location : Bengaluru

This is in regards to the sudden suspension of my Uber account for no reason. On 12/8/16, I opened my Uber app to book a ride only to realise that the account has been blocked. I mailed Uber support regarding the same and asked them to provide a resolution.

I received a reply from them stating that the "internal review system" has qualified my account for suspension and it is final and binding. This mail did not mention any specific reason. So, I asked for a specific reason for the suspension to which the only reply I received was that they are not in a position to disclose any reason and I would not be able to access their services in future.

The only concern I have is why was my account suspended. There were no multiple registrations, fare was never delayed. It was only after the last mail that I tried to register with a fresh email but to no avail. Uber India, please reply

Last night I booked a cab
Pickup from 1St B Cross Rd, Dwarka Nagar, yelahanka, Bangalore (6:15pm) and Drop to nitte Minakshi Institute of technology (6:37pm) with distance of 5.7km... But the cab cost me Rs.521
The driver told me that its the additional amount of my last ride which I have not paid...I have checked my mail and I have a mail on 5th Sept traveling from 1St B Cross Rd, Dwarka Nagar yelahanka bangalore to Koramangala cost Rs418 But thats totally a mistake..
Please respond asap
And Do the initiatives for the refund
Thank you

Uber- Guwahati. I booked a cab today(10th September at around 11.25.AM. I was charged Rs 102.84, instead of the usual 75 to 80 rupees. Fortunately, the total fare was reduced due to an ongoing promotion. I contacted Uber customer care via email and their idiotic response is that they can't do anything about it as the final amount I paid was within the usual fare estimate. They didn't even bother to look into my receipt and realize that I would have paid an amount much more than the estimated amount had there been no promo code applied. This is not the first time this has happened to me. It happened before as well on 28th August 2016. Can anyone help me please.

Today we booked at 8.30 for a 'trip from Ganapanthy to KNG Pudur. Driver came promptly and picked up us. But after a short drive above 100 meters, he stopped and said he could not take us to destination due to trafic and abruptly dropped us. More than that he demanded Rs.20 but I refused. For your lack of service you have to compensate me. I[censored] charge anything in my next ride by adding any amount for this unaccomplished trip. I would not pay. Please note. Be satisfied that I do not penalice you for lack of service/

Hi, today morning I had book the Innova Mira road to international airport. after loading the luggage by myself at back seat, He didn't help me . I request him one back please adjust in the center seat cuz there is only person is going with him and rest of my family is in my car.
I told him and my brother also told him boss problem Kya hai there is no one except one person .He refused and Said main Nahi leke jaunga he was very rude and started removing my luggage, first he didn't help me second his unloading my bag that's make me angry now my situation is to get on time at the airport so I can catch my flight on time .

If you would have been at my place what you will do?

I told him leke ke jana padega otherwise I will hit you cuz I was angry second all the stuff already in the cab which is unreasonable for me to search another cab at peak time .

Please take action against this driver.

Kundan tours & travel
MH 18 AC 9939

I have the driver photo as well .Please provide me your official email id .

My requet to the management please give training on customer service.

Please see the attached driver photo and cab detail.

Hope to see your prompt action and reply .

Thanks & regards,
Abdul Kabariya
[protected]@yahoo.co.in

While you make pool it's completely disgusting that uber is making pool of 2 people who are in 2 different corners of the city. Today I had to take a round of the whole city just because of that..it's a sheer common sense that you should make considering their dropping location and not just the pick up location. Absolutely disappointed..I would have been better if I had travelled by town bus I feel. They don't inform you the route through you will be travelling so easily they can make passenger's life hell.

I took Uber on 2nd September from Kandivali to Borivali station. Accidentally i forgot a bag containing edibles and other food items(seets) for gifting. The packed had consumables for travelling and gifting. I called up the driver within two minutes of de-boarding. Driver did not take my calls. I called almost 10 times, however the driver did not pick up my call. I called through Uber network, there was still no response from driver. As i was travelling outstation, there was no choice but to board the train and forego the packed containing consumables worth Rs 500. The driver called me almost after 40 mins and provided below reasons for not taking calls 1) he was with his friend 2) his phone was not working. I find both the reasons frivolous to believe. If the phone was not working, how was his phone ringing when i called and if he is with friend, is he allowed to ignore client calls?.
On my return to Mumbai, i made a request to Uber to take necessary action and compensate me. Various people from Uber gave flimsy responses and shied from addressing the issue. I wrote about 10 e-mails, but only was treated with highly insensitive responses. The last response I have got from Uber is that I need to deal with the driver directly. This means that while Uber entices client to use their services with various commitments and earns money from them, however if there is a issue, they take no responsibility. It is actually a anti social act and should have been dealt with much more sensitivity and accountability

My complaint on Uber driver. He charged extra money from me. Total fare cost : 170 rupees minus 50 rupees discount comes around 120 rupees. but he got 170 rupees from me. kindly get my 50 rupees from driver r return to my account . Driver cheating and better he go and beg money as beggar.

I lost my 1 free rides coupon and 50 rupees. Driver & Uber benefit -- driver got extra 50 rupees and uber got 1 free rides coupon. kindly add 50 rupees r 1 free rides coupon to my account back again .

Actually i booked car for my relative.they would not come in bus at late night. At 10:35pm i booked car first driver cancelled trip and wait for almost 15 minutes in velappanchavadi .
Driver : Vinoth Contact No :[protected] car No: TN 06 B0547

Next I booked another car he said he will arrive in few minutes . He round the city and didn’t come in short route to reach my destination ( velachery).

Why driver cheating and wait people ( 2 ladies and one family in late night). I have invoice receipt bill in mail. I experienced almost three times like this extra charge from me.
Take immediate action on driver
Name : Prabhakaran
contact no : [protected]
Car Number :TN 43 D7773

Uber is providing an awesome service to public . But it is also being cheated by many ways.

Many drivers use Mock GPS tools to fake GPS and their trips. It makes them free to earn the trip amount without even travelling. Also lot of fake IDs are being used to create fake trips and make money. Is this advised ? Honest way of earning is what we all expect. With this many who really does hard work also get affected and people earn money without minimal efforts.

Kindly look into it, as a matter of justice to hard working drivers.

Uber - Chennai. 1. They charge surge pricing - against Supreme Court's ruling. 2. They charge full fare (pre-calculated) even if the passenger chooses to get off much before the designated destination, i.e., including for the distance he/she never traveled. 3. They charge the customers with cancellation fees of Rs.50 even if the driver cancels the trip for whatever reason.

We were 2 girls standing on the streets of Gurgaon at around 9.30 PM on Monday 1st September'2016 and we booked one cab from Sohna road to Noida cab number HR55X2893 Datsun Go driver name Sadre.. We did mentioned our drop-off location while booking and after waiting for 15 minutes when the driver came he asked where we want to go then he straight away refused to go by saying he has just been to that place (to Noida) and started misbehaving with us.

This kind of behavior is just not acceptable in the end we were the only one who were feeling unsafe not the driver..

And this was not the only incident..on the same night we booked 2 more cabs but the other ones didn't even bothered to come ever as they asked us where we wanted to go and nobody was interested in going to Noida and we eventually cancelled 3 cabs and were standing on the streets for more than half an hour.

Dear team,

This is really annoying to see the fare and calculation like this.
At the time of booking, as usual i booked for digitas lbi and for a sec your app stop responding and my drop location was showing same which was my pick up location.
Dont you have the system which can deny for the location as a drop location and pick up location too. Still it was showing 30 rs.
After that, driver took me to m, y place, if the location was the same, driver should not have done this.
I am not able to understand this.
How you have charged??
The amount is really over charged, i will share this on twitter and other social media platform too.

You guys are over charging.

Regards,
Aayushi

I missed an important train from cuttack to hatia tonight due to the negligency shown by one of your drivers. the booking time was 10:00 pm. the pick up time was supposed to be 10:16pm as was displayed in my app. but the driver never showed up at my place. and i had to book another one and was hence late in reaching the station (i. e. 10:46) thereby missing my train which was scheduled to leave at 10:40 pm. i am really upset by the unprofessional service provided by you people for i had to incur heavy financial loses and trouble created at my workplace. kindly, compensate for the loses and take strict measures against repetition of such unprofessional service in future.

Please take requisite actions as early as possible and keep me informed.

Today i booked uber suv (6 seater) at around 5 pm. The vehicle was available within 15 minutes. When called, the driver named ankur (Having north indian ascent) said he is in vidyavihar (I had booked the cab from govandi (East) railway station to wadala) hence he will take 20 minutes. I said okay i m waiting.

After 20-25 minutes he said he is at amarnath patil udyan (Hardly at 5 minutes distance from govandi railway station). I told him to come towards the railway station. But he said he is waiting as per the location showed in the app despite my telling him during the first call itself to reach him to govandi railway station. But he did not come and even did not pick up the phone wn called. Later when he picked up he was saying irrelevant things. So v had to take 2 taxis to reach wadala. Thus we wasted our valuable time and had to bear with inconvenience unnecessarily.

After coming back when my son turned to check uber to see whether any penalty has been put he inadvertently booked uber cab but did not pick up the phone wn got a call, hence rs.150 fine was imposed which is very wrong. Even in my another number few months back... Despite cancelling a trip by informing the driver, rs.50 is being charged. Since then i stopped using uber app from my initial number.

Kindly do the needful.

Regards,
Sudhakar anchan,
Freelance journalist.

I m uber rider for past one year. Today i updated my new mobile nis n email id... I was shocked to see my paytm wallet to 0... I had charged my account today only.. I hadjust edited my information n logged out as it was throwing error... When logged in my paytm wallet was 0. Pls help to get my amount refund which wad almost 990... I had lots of trouble first to change my mobile no's... They only send st template... Pls help me to get my hard earned money

Hello team,
I want to report a “lost/stolen of mobile” case while traveling on uber. Today (04-sep-2016, 1.41 am) i traveled with my friend from saltlake, kolkata to kestopur, kolkata to fetch some stuff. The cab was booked by my friend (Mr. Atanu mahata, mobile no - [protected]) and we came back to my house (Saltlake, kolkata) within 30 minutes. Although the driver ended the trip at kestopur, he agreed and charged the same fare to drop us again at saltlake. I stayed in the car all the time and the phone might have slipped off from my pocket in the cab. Today morning around 8 am i found that and it is switched off since then. When i called the cab driver (Mr. Lalon kumar, mobile – [protected]) and asked him about it, he denied finding anything in his cab. I requested him for the number of the next rider and the number given (Mobile – [protected]) by him is switched off all the time. After that, i called him several times but he stopping picking up the phone. We even checked the option available in the uber app, but it redirected to his mobile which he didn't pick up. I remember clearly taking my phone with me before the trip. So i am pretty sure to leave it in the cab only. I have really valuable documents in it and unfortunately i don’t have backup of them. Need help from your side to sort out this matter. The details of the mobile are given below. I will update the police complaint details tomorrow (05-sep-2016). Screenshot of the ride is attached.
Model: htc desire 601 dual sim
Unit s/n: ht3c3wk00268
Imei: [protected]
Mobile no (S) – [protected]/[protected]

Request for your kind attention on this unfortunate incident. For any kind of assistance from our side please call in this number - [protected] (Atanu mahata). Thanks in advance.
Regards,
Prithwiraj roy

I have booked an Uberpool on 2nd Sep'16 for myself (1 person) . When the trip has started, I got a notification saying that the fare has been updated, as Driver started trip with the option of 2 members for my booking. When I questioned the driver about rider update, his answer was a shocking thing. Driver doesn't have knowledge on the device and UberPool policies. He was saying that the fixed price which has shown before confirmation will change based on surge as it is a pool. He doesn't know, that he has to click on 1 or 2 riders icon before starting the trip and he is not accepting his mistake when I am trying to explaining him. Because of his mistake, I paid extra money from my paytm wallet.

I have raised multiple issues on Driver's behavior and for charging additional money. But I didn't got any solution. It was very sad that Uber people are loosing the trust with these kind of actions.

Booking details as below:
Date and Time of booking: 02-Sep-2016 07:42am
Driver Name: Venkateshwarulu
UberType: Uber Pool
Vehicle Type: Tata Vista

Firstly the dream very dnt bother to call me and I had to repeatedly call him and give him directions. Secondly he had no idea about where to know even after telling him the major landmarks. And he cancelled the trip on his own without even bothering to inform me and I kept waiting for him.
Worst services and very unprofessional drivers who doesn't even have basic manners and no idea about the roads. How can you even appoint such drivers??