Uber India Complaints & Reviews

This is regarding my trip with uber on 20th october 2016 when i have been charged ₹60 for my canceled trip with one of your drivers who did not turn up at the pick up point even after waiting for 20 minutes . For some reason completely incomprehensible to me i have been charged 60 rupees for a trip i did not take because your cab drivers named Kishan and Rizwan did not turn up and did not take my calls even after calling up for around 20 times.
In spite of listing my reason as the fact that the driver did not arrive on time, how am i still supposed to be paying this amount deserves explanation. I have been availing your services for a long time now but such fraud is unacceptable. The information that i will be charged 60 rupees irrespective of the fact that it was your driver who was at fault, is something you should have bothered to inform me about before i booked the cab. Why i am being asked to pay for the antics of a driver who did not take my calls and did not arrive on time is beyond my understanding.
This is the third time i am experiencing the Bad service o[censored]ber cabs. I would never in my life book a Uber cab again and also suggest people to choose Ola cabs inspite of having a hike in prices, offers a better service than Uber .
Ruthless behaviour of cab drivers is intolerable
Thanks

I kiran devi, mobile no.[protected], my vehicle no. dl1za5990, which was attached in uber taxi on 3 oct 2016 with narender singh driver, driver verification was done by uber already but after 12 days i got driver in drunk condition then i give warning against that, driver narender singh, mobile no.[protected], who is mentality disterved as i feel my car leave on the road and disappear that place with 12 days earned all money and do not talk with me.
Sir i request to you please trace that driver and cancel his driving license and take necessary action against him, at last i attached his driving license and id. also he taken a fraud id from ola taxi with wroge aadhaar card and license which is also i attached below.

Today i booked a cab with driver named 'kundan' (No. [protected]) for judt 5-6 kms in some imergancy. The cab driver was unable to locate my address even using the gps system and when i called he said cancel this booking and uber can do nothing of me.. I m not in mood to pick u thats it. I said will write a review for you.. Though he said 'uber ki maa ka bhosda' ukhad le jo ukhadna hai'... Is this what we get from uber? I prefer ola now whether they charge double o[censored]ber.. But such behavior is not at all acceptable from uber. I will never recommend any of my frnds to use uber in future. Thanks for ur cooperation. Uber is the worst experience i ever faced... Good bye

I have booked Uber from Chikpete to Yeshwantpur railways station as my train was at 9:30PM so i need to departure at 7PM so i reach destination soon or on time i got all the details of the cab. I tried to call cab driver more than 3 times but he didn't respond to my call after some time i again tried to call him he picked up my call & he said sir i have canceled your ride plz u book other taxi. i was in hurry & how should i manage to book other Taxi. Is this a way Uber india do with its customers.I'll never ride in Uber next time. Hate uber.. Ola is best.

I am a frequent user o[censored]ber in Guwahati, Assam. Today I booked a cab. No one called me even after around 5 minutes of booking. Then I called the driver. His name is Prashanto and his mobile number is [protected]. After I myself had called up, he was found to be completely unaware of the places and could not understand the pick up point. I called him once but he never picked up the phone. After waiting there for around 20 mins I received a message that Mr. Driver cancelled the trip. I booked again and within 5 mins I got the cab. Mr Prashanto also lacks proper telephonic etiquette.

Today I booked an UberGo and travelled a distance of approx 28 Kms from Ashwathnagar to Hongasandra. The total duration of the journey was 1 hr 47 min. But I was charged Rs 839 and when I asked the driver how is it even possible for this distance he simply blamed the Uber servers. I had no other option but to pay him as I didn't have time to argue with him.

The receipt emailed to me by Uber shows that I travelled for 57kms - I can understand a small deviation of 1 or 2 km, but this is double the distance I actually travelled! I checked the route map on Uber website and the track was skewed a lot through out the route. It shows that the cab moved through the buildings and also some of the defence areas where entry is prohibited.

Please explain me how is this possible with a device that has GPS tracking? You can see some pictures I have uploaded at https://postimg.org/image/tdvlhvej1/

I booked a cab Hyundai accent. After wtng for 12 min i called Dvr. [protected] bijender. He Replied that i m wtng on road for last 5 min. I told him to come inside my society. Again i called after 5 minutes and he bluntaly refused and said book some other cab i have cancelled. I will not come. I frequently use Uber cab but such behaviour of a dvr is not at all acceptable. I was supposed to attend a urgent mtng and this scuffle with Dvr destroyed my whole day. Such people should be blacklisted immediately and should not be allowed in compnay like Uber. His behaviour was erratic pathetic uncorteous and unacceptable.
I hope Uber will take action against such bad elements. He is fit to be a truck driver but can not be tolerated in public cab like Uber where children women aged people uses it in belief of safety and good gesture.

On 20th Oct'16 afternoon I booked Uber Cab and then I had to call the Cab driver (Name:Bhim, Mob: [protected]) 4 times (!!) to understand about his exact location at that time and explain how to reach at pick up location. During last couple of phone calls he started arguing and surprisingly once he reached at pick up location around 20 mins late of expected arrival, totally misbehaved with us, sounds so arrogant and unprofessional and at last moment the driver cancelled that trip.

Again on same day I had to book Uber (unfortunately!) cab around 10 pm, this time to my utmost surprise Uber has billed me additional Rs 60/- for previous cancellation. It wasn't me who had cancelled the cab. It was driver who cancelled it from his end and uber charged me in next trip.Though the amount is low but would like to highlight that uber should call the customer to confirm whether they have cancelled the cab or it was from driver end and additionally there should be some helpline contact so that customer also can reach Uber at any point of time to get the proper service during any unwanted situation. Hope you understand my point and take necessary action.

Warm Regards,
Tamal Dasgupta

Sir/ma'am,
This is regarding my trip with uber on 18th october 2016, or rather my canceled trip with one of your drivers. For some reason completely incomprehensible to me i have been charged 80 rupees for a trip i did not take because your driver did not turn up and did not take my calls.
Now after having charged me the money your application sends me an automated mail telling me that when a trip is cancelled more than five minutes after the driver accepts it i shall be charged this amount. So basically i have been charged an amount almost equivalent to the cost of my trip and that too without any prior information of such a charge being incurred.
In spite of listing my reason as the fact that the driver did not arrive on time, how i am still supposed to be paying this amount deserves explanation. I have been availing your services for a long time now but such fraud is unacceptable. The information that i will be charged 80 rupees irrespective of the fact that it was your driver who was at fault, is something you should have bothered to inform me about before i booked the cab.
Why i am being asked to pay for the antics of a driver who did not take my calls and did not arrive on time is beyond my understanding. Revert back on this as soon as possible.
Thanks
Priyal

I have booked uber cab for my mother on pool basis from chandni chowk to civil lines and the driver picked my mother and reached red fort. After reaching red fort he got a pool call which was for daryaganj which was not in route to civil lines so my mother asked her to cancel that call and drop her first because why she will travel 45 minutes more for a journey of 15 mins. On asking so, the driver asked my mother that you can get down here if you don't want to continue. Is this the gesture your driver shows to a lady travelling alone. I request you to kindly fine that driver with a huge penalty so that he don't even think to repeat specially with a single female passenger. Please take necessary action.

I have booked an uber cab in hyderabad uber pool type for 2 passengers. The fare estimate and the tarrif receipt after ride shown are rs.46 but the driver had taken rs.80 claiming that i should pay the amount shown in his mobile. At that time i paid the amount he showed, but when i checked my tarrif receipt, it shows only rs.46.
Is the driver fooled me or the uber fooled me? I dont know, but i need an answer to this matter. Being a customer i have the right to ask for why i was charged in extra? I need a clarification i this regard.

Booked an UBER ride last afternoon (18-Oct-2016) at 13:39 Hrs, Driver location was shown as 3 mins, hence I waited till 13:45 then i attempted to reach him at 13:46, 13:48: 13:49, 13:55, 13:56 the phone rang completely and got disconnected. Driver didn't even picked any of these calls. Finally I got his location in GPS and reached his place but vehicle number was different, with little suspect I called him again at 13:59 without approaching him, finally he picked and started shouting, I was just standing near his cab but he didn't noticed. First thing I realized was the person in the cab and person in the profile picture were different. His vehicle number was also different. He literally started abusing me stating why am I giving missed calls and why the hell you are not providing correct GPS location. I told him, I have been using UBER service daily for about 3 months none of the earlier drivers complained about this location also I don't have the necessity to give a missed call. Driver mentioned he drove all the roads for about 10 mins to identify this locality, when i asked why didn't you answered my call or at least you should have called me to get the location, He suddenly used some foul languages and very strong abusive terms. I said I will complaint this to UBER, he simply said they will give a warning and leave me. He mentioned If I still complaint he said he will come to my locality and abuse me. When I flagged this to UBER, didn't even got an answer. How can they serve peoples with these sort of Goondas. His vehicle number: TN76 AX0590 (Tata Indica). Driver Name: Esakki. Mobile: +[protected]. Please beware of this arrogant driver and worst customer support.

After booking a cab i was waiting for more than 20 minutes..the driver was such a stupid person after seeing a pick up location also in map he didn't arivve on time..n i was getting late to hospital coz my son is not well..u people charged me 60 rupees when theres a driver fault..y the hell u people hire illiterate people.very bad experience with uber...solve it as soon as possible..

Hi Uber,

I called an Uber on October 17, 2016 morning. My pickup location was Kodathi gate, Bangalore and destination was Carmelaram Railway station. The driver was some where in sarjapur road and he put in 'On trip' once he called me, ie before pick up. later he went to destination without picking me up in 'On Trip'. When I called him, he said he done a mistake and he came to pick up location. During all theses time it is in On Trip. Later he dropped me near to destination, not exactly in destination and I walked from there to destination carrying all my luggage. He took 102 Rs which is the bill from the position he was in sarjapur road, his wrong travel to destination and at last a small distance from pickup to destination.Why should I pay for drivers mistake???Please do the needful to get my money back for the distance which I haven't travelled.

Looking forward to your response.

I'm very disappointed with uber. This is the second time that we were charged cancelation fee unnecessarily. First we paid rs100 and this time driver asked us and even harassed us to pay him rs40 as a cancelation fee although the receipt we had showed no cancelation fee and we had already cancelled it and it wad credited again as credit points. But the driver verbally depressed us a lot and even asked not to leave car and go to police station with him. Uber has the most unfortunate and disappointing customer service. I'd say ola has a lot better service. They have a customer care number which is available 24 hours. Even in emergency uber makes no effort. Disheartening to be an uber customer.

I find it astonishing that it has been a week and since I submitted my experience with Uber and not even a courteous call back.
Here we use services hoping for it to be safe and delightful an experience.

From Pune we travelled to Bangalore for my brothers wedding.
And one of the free days, happen to visit our cousins.

If anyone is aware of Blore, knows how confusing the roads can get.
ALso the destination on the Uber app doesnt give you the option to put in the correct address. So I therefore put in the closest destination it gave me. We reached close by but since the roads had an address called 1st cross third block and since there were so many cross roads with block nos, we found ourselves lost. the driver was loosing it, not like he was not getting paid for his service... he started hurling abuses and yelling at my inalws who are senior citizens giving them a panic attack.
The driver too stopped on the way to fill petrol to which we were very calm and composed while he had to wait in the queque to fill his fuel, though the money was still running for us.

So on what basis was he gettin crazy? had the audacity to get us to get out on the road, but thankfully our cousin came to pick us from a near by road.
Please delist this driver, he is nothing less than a psyco.. and I will report this to the head of flash this experience on social media, if I dont hear from Uber.

Drivers Car No- KA50 4775 (Innova)
Driver Name- Jagdish
Travel date and Time- 11th October, 10.20am

Thanks
Megha George
+91 [protected]

Hello,
Uber has billed me Rs 60/- for previous cancellation. It wasn't me who had cancelled the cab. It was driver who cancelled it from his end and uber charged me in next trip. I wrote an email to the support team o[censored]ber but they are saying to email from the registered email id. I am doing it the same still they are not responding to it. I also told them that on this id i receive all receipts still they saying its not registered. Though the amount is low but i just want that uber should call the customer to confirm whether they have cancelled the cab or it was from driver.
My number[protected]

Yesterday I booked a taxi from my home address to Neelkanth hospital MG road gurgaon for my wife and daughter and it was decided to pay rs. 135 to driver by me in cash but fare charged by driver was 275 instead of 135.It was aporx. More than double.So, please let me know how can you charge more fare whereas fare was decided and destination was same.Hope you understand my point and take necessary action...

Regards
Vipin Grover
[protected]

I'm complaining from Bangalore. My contact number as per uber id is [protected].My name is Dharmaraj. I had booked a cab on 18/10/2016 at 10.00 am, my booking was for a uberpool which showed the amount to be 74 Rs. My driver named Santosh with vehicle number 1138, at the end of the ride showed us a bill worth Rs 230 while the bill on my phone showed it to be 185.91 Rs. This is totally absurd because initially it was a pool and what is showed in the app has to be paid which was 74 Rs! secondly why would he charge as per meter?? I had booked a share cab. I need my cash back !

This is to inform that you lies a lot and also create a lot of inconvenience.

On Monday (17 Oct 2016), transferred money to my PAYTM wallet so that it is adequate for my airport trip costing 549/-.

But to my surprise, you raised trip price by more than 50%, it is highly unethical. Still I transferred Rs.1000/- more to my PayTM wallet and retried booking.

But then my account was blocked and I was advised to contact support, which is possible through email.

You American Company are no good since expect customer standing on road (waiting for pickup) to write mail to you.

Why my account is blocked ?

Is there anybody responsible ?

My money is blocked in Wallet and I had to pay CASH for my airport trip.

This is my horrendous experience with 5 STAR service o[censored]BER.