Uber India Complaints & Reviews

Hi.. I booked a cab on tuesday (20thsept) to do hazzel free journey to hospital as i was pregnant. Because of that i dint mind paying surge charge. But when i got into the vehicle i came to know that there is no ac at all n also fan not working.. If it works also you get wood smell which was not at all favorable for my condition. I travelled for 1hour 20mins with hell lot of pollution and dust with a sweating body. Do they really think the amount they took from me is worth. Did they provide me the proper service. And on top of it almost 150 extra money for the wonderful car and journey. I would have finished my journey with 50rs if i really wanna go without ac.. With pollution. Dust n noise. Am completely disappointed for the worst car condition today. Driving was good and driver was also feeling guilty for no ac but what is the use when you alrdy stealed my money for poor vehicle condition. Atleast am expecting my extra amount paid as refund for the trouble you have given me today that too in this health condition. Awaiting for your reply.
After sending that complaint they simply say: isue resolved.. Car complaint taken..
What about the struggle which i took while traveling.. Do those guys know english or at least read full complaint send. I was asking for the extra surcharge which was paid for such a pathetic car condition and if it was just a 30 mins drive it would have been ok.. But i travelled almost 1.20mins by paying extra amount.. Do you really think it's was fair enough to take extra 150 rupess with such a horrible journey.. However they have taken amount required for a ride.. We paid extra to get a car on time reach our destination without any issues.. Their issue is resolved.. How about mine.. I hope someone (From uber) who can understand proper english read these complaint or if nobody are able to understand.. Requested a call back from any of your manager. But they said no calls offered.
Such a worst customer support with no resolution.

Hi

I would like to post about my harrowing experience last night at 23:19 hours in Mumbai.

I am a lady and was traveling alone in Uber car no 7487nMaruti WagonR driven by driver Bharat Kumar from Shanmukhandana Hall to Vakola Bridge. The driver was dead drunk and took the car over the dividers after the right turn from Sion station to Kurla and keep the wheels spinning and did not turn off engine and kept insisting I stay put in the car and he will pull it out over the dividers.

It is a very bad lonely stretch with trucks on either side and the lowest classes of society and men were starting to walk upto my car. Pushing the Uber emergency helpline had no effect, all they did is to call me after a full ten minutes to ask me if i got another ride home!

My back is broken, I had rot take an auto and get back in the dead of night, nobody from Uber had the courtesy to follow up, nobody followed up on my injury report and the whole episode has left me completely shaken about the very spurious operation!

It seems they recruit at random without properly checking driving skills and strength,

Kalpana

Dear sir,

I installed my App yesterday & going that someone from bangalore has used my number for a ride & the pending charges shows around 762.45 Rs... I do have a screen shot of history ride of that person along with a proof... Kindly look into the matter so that I can proceed with my new über app...

Thanks
Advocate Varsha Bhatt
High lawyer
[protected]
Ahmedabad

Yesterday evening around 7:00 pm i have booked a cab for 2 seats from 21b, rafi ahmed kidwai rd, taltala, kolkata, west bengal 700016, india to raja subodh chandra mallick rd, jadavpur, kolkata, west bengal 700032, india using uberpool. I was supposed to charge rs. 100/- for 2 seats (50/- each seat) but at the time of deboarding i noticed that the app is showing an abnormal fare of rs 513.99/- which is next to impossible in uberpool. Before booking of this cab i have checked the price of both ubergo & uberx. Both the two options was showing around 250 rupees to 350 rupees. I want to know the exact reason of showing such an abnormal fare of rs. 513.99. How is this possible in a company like uber. Keep in mind one thing i[censored] fails to give me any satisfactory reason, then i will move to consumer forum and lodge a complain against your company. Following are the fare details of my trip :- fare breakdown base fare 30 distance 89.31 time 57.72 normal fare ₹ 177.03 surge x2.9 336.36 subtotal ₹ 513.39 charged cash ₹ 513.39

Hi I am a 27 year old female software professional working in bangalore.Last night i boarded a Uber cab from city Market to JP Park. The driver started looking at me in the mirror and started to make sexual remarks.I asked him to stop the cab but he did not.Once we reached near my house the cab driver started molesting me and he caught my hand and tried to grab my purse.I started to shout and after i started screaming he fled the scene.I wanted to file a police complaint against the driver and will report it to the media.I have his photo and his phone number.His number is switched off.I want the Uber Authorities to contact me, so that i can explain everything in detail.If there is no response from the uber authorities i will got to the media for justice.Please do the needfull . I am attaching the cab drivers photo and please contact me on [protected]. The cab drivers no is [protected].

There was an offer run by uber india - recharge paytm by rs 222 and get the 20% discount on trip. i have recharged my paytm and book an ride thru uber. i haven't received cashback for the same, while complaint thru app received revert that they are not aware for such offer please contact paytm.

There is no proper response by uber care. and they didn't have any helpline to resolve customer complaint.

Hi, yesterday I had sent in a complaint to uber about being charged for a cancelled ride, the reply I received was that I had not sent it through my registered email, my registered email which is showing on my uber profile is [protected]@gmail.com.
Again i would like to bring to your notice that yesterday 19th September I had booked an uber from AAEI kolkata but cancelled it within few minutes. The app showed that the trip was cancelled. I again booked a uber from Beltala to new aipore, however I had to pay for the cancelled ride...which is very unethical. sitting on the cab i called CS but the guy told me that he could not access my account as he had no authority, so what is the use of having CS if a customer cannot get help on the spot???

Finally I had to pay the driver the full amount, can uber explain why?
and if this amount is not refunded I would like to disconnect being your customer and will shift to other providers.

Hi,

I have taken one car in july'16 from uber with an agreement stating that we will have to pay rs 800 + 20% of daily earning to them as commission. they asked to deposit rs35000 as security however i was not able to continue with uber so i returned them the car on 12 september 2016. now they are not refunding my security deposit and also they are still deducting daily rental of rs 800 from my bank account which is not authorized.

My desirable resolution would be to get my security deposit back from them and any other deduction done wrongly.

I travelled on 17 Sep 16 in Vizag in an uber cab after adding ₹222 in my paytm wallet. The offer was to get 20% cash back after adding ₹222 in paytm wallet. The cash back is still awaited. Also one driver denied duty earlier therefore I had to cancel that trip and book another cab of the same company.Two days have passed but still no one has credited the amount. Plz do the needful

I booked an Uber cab on 17 Sep 16 at 5:55pm .
the pick up was from Noida. the driver cancelled the pickup .
i placed another request the Driver's name was Kamal . i went till Mayur Vihar Extn was charged Rs 80 for cancellation. since the cancellation was not done by me, I request for the amount to credited to my next trip. i paid the amount as i had no option then .

Many drivers use Mock GPS tools to fake GPS and their trips. It makes them free to earn the trip amount without even travelling. Also lot of fake IDs are being used to create fake trips and make money. Is this advised ? Honest way of earning is what we all expect. With this many who really does hard work also get affected and people earn money without minimal efforts

I have just traveled from Panjagutta flyover to Manikonda Harmoney heavens block at Hyderabad city the driver charged me 690 rupees kindly look at this and please try to resolve as soon as possible i need by half fare back and the driver speaking way is not good way

Uber cabs cheating for car owners
1. uber drivers support service is very worst.
2. toll charges cheating cab owners.
3. airport toll sometimes not added in our bill.
4. airport drop & pick up distance charge & toll mostly cheating for cab owners.
5. incentives are most cheating for cab owners.
6. no peak our charges collected in peakhours
7. diesel rate to high to every day but uber collect only 6 per km it is very low cost ( it is only cost of diesel per km) but other cost ?
8. uber money is also cheated
9. totally uber admin is wasted .( management also).

UBER PooL was disabled from my mobile application after sending a complain mail to UBER. (Issue was, Driver was not aware about the pick up/drop policy).
I installed the application again but dint find the option.

It has the worst customer service.
Uber Cab’s Customer Care Contact Number[protected] is not available.

Kindly update the correct & valid customer care contact details. As i am trying to reach your customer care since yesterday

Your Uber driver with car no. HR 69 C 9276
Hit my car and just ran away there was damage to my car now who will pay
and saying "koi kuch nhi bigad sakta" if there is no action from your side I will lodge a police complain against Uber .

mY FRONT GRILL has been damaged and there are lot of scratches
Date of incident:15/09/2016
Time: 9:55 am
Place :Krishna chowk, sector 21, old-delhi gurgaon road, gurgaon, haryana, india

My contact no. is [protected]

Dear sir/ madam
This night at 10 or I booked a cab for alpha hotel to vishnupuri extn colony without me cancelling the trip the driver has himself cancelled the trip an when I booked and boarded another uber cab was forced to pay the cancellation amt of rs 60 and we were charged rs 409 for our trip from Alpha hotel to our home almost double plz consider the complaint Archana
Hyderabad

I booked a uber car through paytm. Driver did not come to my my place and uber payment receipt is generated for 106.62 rupees. If i opened the receipt, it shows that i have traveled 3.53 miles with ride time of 11.97 minutes with x1.4 surcharge.
I have booked car from kandikal gate near uppuguda in hyderabad to gudimalkapur vegiteble market in hyderabad. But in the receipt from and address are

From
18/13/221/a, inner ring rd, al-jubail colony, chandrayangutta, hyderabad, telangana 500053, india

To
6-4-114, inner ring rd, babul reddy nagar, nawab saheb kunta, hyderabad, telangana 500052, india

When we call the driver he is telling that we told him to cancel the car.

My name is jeet sharma working in HCL .I booked uberpool cab on 13th sep 2016 with the driver name Thulasingam white indica car number 4900 from my home place Navalur to work place HCL sholinganallur. At the end of the trip my app was showing 56 rupee to pay but in drivers app it was showing 165 rupee to pay. i call to customer care of Chennai but they also didn't help me out with this and told me to pay 165 rupee to the driver and said that they will refund me back . They also said me that there is no customer care number exist in uber system you have to write a mail to uber . This statement from such a huge company is embarrassing. this issue of fare change i am facing from past one month . kindly take some action against this issue.

Really Disgusting! This is the condition of National Capital Region, the biggest frustration people facing here is conveyance and moreover traffic. Nobody is hell bothered about 9-10 hours of jobs extending to 12, 13, 14, 15 hours and so on.

A person going to office or market thinks to book Uber/ Ola, the first question the driver asks is “DROP KAHA KA HAI”- i.e. Where is your drop location. Whereas, it’s clearly mentioned in Uber’s rule book that the driver is not suppose to ask the drop location, not a big deal the rules are as fake as the company is. After waiting for 10-15 minutes, either the driver switches his mobile off, or standing at one position he will say that I am not able to track your location or even he will just sit over it and cancel the trip after 15 min with no intimation. This is not something that happens once or twice a week, this is something that happens twice/ thrice a day. Then for all the cancelled trips they will deduct 80/- (per trip), now if a person doesn’t have the time to write them the incidence happened, they will not even return the money back.

Even after my last complain to uber, I attached the screenshots and sent them, these people apologized and gave me vouchers to close the matter and said that this will not happen again. But what next, moreover the driver has the guts to say that “JAO KAR DO COMPLAIN” or “Okay, Jisse kehna hai kaho”. Because what worst, just that they will not get the day’s incentives, nothing more then that. Everybody is just into money printing business, and who is the sufferer, just the common man.

Frustrated person, at last when goes to an auto wala so either he will be on strike or he asks for money as per his choice, because there are no rules. Nobody is there to check. Why is the common man working so much, just to get frustrated and depressed, for he is helpless for so many things and at last he should be happy that he has money to get admitted in a branded hospital. Anybody in India can strike for any non sense thing demanded, what should a common man do. Leave all his work and strike for the thousand things that he has to face because of wrong people into business. What is the government doing, what are the uber managers doing.

Hi,

Today morning I book a ride with uber pool and the driver arrived and he refused to give a drive and asked me to cancel the cab.

To book new cab I cancel that. But the driver never cancelled it. And I couldn't get any cab.

This was absolutely the fault in the drivers side. In this issue why I should pay or accept the cancellation fee.

This is the second time. If the drivers don't want to pick the customers at their venue then why the hell they need to accept the booking. Just BS procedure. Change ur in ethic business structure. And charge ur driver if they cancelled the cab. First and most importantly ask customers feedback and do react. Pl don't blondly work on ur mad drivers.

Thanks

9/9/16 booked in the name of rameshbabu fromt T.nagar to kolathur chennai the estimated amt shown in the mob is 163rs. but when we reached the destination the amt showed in drivers mobile is 314Rs.Even though he agreed the amt is too high he insisted us to pay the amt and later reg the complaint.So i request u to refund the extra amt or else send me confirmation that u will deduct the extra amt in my next ride.
please reply within 24 hrs or else i will take legal action against ur cab