Uber India Complaints & Reviews

On 14 July 2016, I took a ride from Sector 15 Gurgaon to IMT Manesar. At Hero Honda chowk, the driver denied to go further and ended the ride.

I had booked another taxi at Hero Honda chowk to IMT Manesar, but the taxi did not arrived. At the time of booking expected time of arrival of taxi was 5 min and the driver said he will arrive shortlyy. But did not arrived for more than 30 min. I called the driver many times, but did not answered afterwards.

I took an autoriksha to IMT Manesar. I reached my office late and deducted half day leave.

On my next ride, I was charged Rs.80 for cancelling the trip.

Vivek
+[protected]

I got to book a cab from east Tambaram upto Mugalivakkam.
Driver Name:Vignesh, Am not sure about the vehicle no.
He picked us from East Tambaram on a normal fare.Rs.204.
On the way his vehicle got punctured and I asked him to book a cab for me from ullagaram.
He booked a cab which has a surcharge.And that was not informed to us.
When we got down in Mugalivakkam, I came to know that it has a surcharge fare of Rs201.
On total I paid Rs.331.
Y should I pay Rs331 in place of Rs.204,
And that was completely a drivers fault.
Don't you train your drivers to take a proper check before a drive.
Y should I take pain for the drivers carefree attitude.

As i booked the cab in mumbai from bandra place the driver told me to come to the pick up location as i was already standing outside my building and was guiding the drive about the way and the exact location the cab has to reach as i was getting late but he took some other turn and could not reach me and went to the other side and as i was in hurry so booked another cab. As per some new thing now uber will charge rs. 100 extra on cancellation as it was not my fault so that amount should not be deducted from my account.

Uber had created an unnecessary outstanding balance against me and i tried to contact them several times but they never followed up so i discontinued using their services from past 1 year. out of nowhere today balance of 221 from my paytm account has been deducted mentioning “clearing my outstanding balance against uber”.
I was being nice enough to only ask for the refund of the money. but now i will file a case against your company by showing the screenshots that how you cheat your customers and then to please them you make false promises on social networking sites and in reality you make no efforts to actually work on them.

Hello,

Yesterday (31/7/16) took a cab from Pune Airport to Baner at 10.40 am, driver was Akash. Bill was of Rs. 315.55 but the break-up was not visible due to network issue. He convinced me to pay him another Rs. 85 on account of parking charges within the airport.

Later on, the email statement indicated that Rs. 315.55 had the element of Rs. 85 parking charges included in it.

Please organize to refund the money or waive form the next bill.

Regards,
Jaydeep

I booked an Uber at 11 30, with the driver name Mohan who did not know how to communicate in any language except of kannada thus not being able to understand english or hindi he picked up my father and took a complete different route which was other than the route which was given in the map.He took more than 2 hours to reach the airport, because of which my father missed his flight to Delhi and had to pay a huge amount to book another flight. The driver could not even understand where he has to go, which location was he in he was unable to talk to my father also properly, this behavior is extremely disappointing and I would like a strict action to be taken against the driver. The cab number is KA13B7678, name of the driver is Mohan.

Uber india send me a message regarding a special scheme for my cab for 6 day (19 july - 24 july).
Message was sent to me on my registered mobile number on 19 july,
Tated that they will provided me a special guarantee and benifites according to that (I have uploaded the photo of that message), and regarding that scheme i have enquired at costumer care also, and that person has told me that the they will provided benifit accoding to the message which was sent to me on 19 july (Benifit was like that they will provided me the remaining amount after deducting my earning of all 6 day.

But on 22 july, on the 4th day of the scheme they send me a message regarding this scheme, but the message was totally different and after 3 minutes one another message was also their, in which the terms and condition where mentioned in a very different way.

And after compeleting the scheme they provided me the benifites according to the message sent to me on 22nd july.

This is totally unfair, that in starting they provided me some other scheme and after that they, changed the scheme,
This means that they are making fool of their driver partners, by not providing the proper benifites of the scheme.

And after this i have registered a complained in the uber costumer care, but they didnt provide me any solution from last 8 days, every time they say that they are working on my complained.

This is my complained number[protected].

But i need a faster action againts this, because they are just making me fool, by giving 48 hours.

Here are the photos of the mesages of the scheme

We travel to rajouri garden new delhi to kaushik enclave burari.
The fare was 189 shown by fare meter but driver charge extra
The driver name is pardeep and he drive honda amaze at 2:37pm

To,
the person concerned,
This complaint is in reference to the booking in uber pool, where the person driving the Uber Cab was not willing to come to the pick-location and on asking "why you aren't coming", he used of abusive words and yelled on me. after which he also extorts me saying that "do whatever you can do", such type of behaviour is highly disappointing as i am a bonafide client o[censored]ber. next time onwards, i would keep in mind that not to book Uber ever.

very disappointed!!!

My account was disabled. I mailed to uber support and they asked me to give govt issued i'd proof n a screenshot of my contact numbers. I gave all the necessary documents that they have asked me to give. They mailed me saying the have activated my account. When i sign in a message says iit was disabled and when i register from a new id a message says the device has reached signup limits.

Hi!

I was travelling with my uber account no [protected] (india). on 26th july, at 20:03 hours, i was charged inr 80.0 for cancellation while the driver avdesh of maruti wagonr had asked for cancellation. further the same day in the morning trip, i was charged inr 55.12 in cash while deduction was done from my paytm account as well while travelling with randhir in maruti swift. kindly help refund the amount of inr 135.12 to my paytm account of the same number. i have been a loyal customer o[censored]ber's cab service. if the uber doesnot want to loose me, it must pay back inr 135.12 to my account. otherwise it would be a misrepute being propelled by words of mouth through me to my fellow passengers,

Hi uber team!
Find the attached screenshot of receipt i paid through cash but i got email as unable to process that time and added in pending dues in app.

When next time i booked uber i have been charged with previous amount i paid in cash plus the current.

Now
Why should i pay double?
How poor developers uber have who are responsible for such bugs?
If this is happening with others too then collectively we can take legal action againt uber for charging customers twice.

I want my 230 rs back and uber should pay extra 230 rs to me for this incident.In case uber fail to do so i will take this complaint to newspapers in telangana.

Recently i have travelled from b n reddy nagar to nallakunta and it costed me 475rs in ubergo (No price hike nothing). How the hell did this happen? I have checked the route and receipt after the ride, it shows extra 36 km taken by the cab. It is clearly shown in the attached images. I want my half money back. My travelled distance is 20 km and the travelled time, i[censored] charge for that, that's okay i will pay for that. But i want my money taken extra for extra distance shown. Normally it costs around 200-250rs (Maximum).

I have used first time uber cab on 1st june 2016. i had booked for igi international airport from noida sector 56, cab driver kulbhushan picked me from my location at 56 at 19.26 hrs and after 10 min drive he told me that he do not have more than 20km cng and he will arrange another cab for me in between when i said u knew the destination before i boarded your taxi he pleaded sorry. now my flight boarding time was at 9.30 i was in very frightend how i will reach airport as distance is too far. he then after 15 min droped me at sector 15 metro station noida as his cng was about to last and said he will not charge anything this service is free. but iwas shocked to see the message that the moment i was dropped at metro station 194.87 was deducted from paytm acc. he actualy made me fool and left me to travel to airport with such a heavy luggage to board my flight on metro from noida sector 15 to airport with such a heavy rush hour on 1st june 2016.
I was using this uber first time, and had a very bad experience where i was charged for planned non delivered service from uber.
Today 26th july 2016 i am being fooled and cheated again for rs 80.00
As we tried uber again used the app to book it as the driver called me that where i have to go i just told him the destination from sec 56 noida to rohini delhi he again told he has to take cng then i said no to his service. but i was shocked again that by just talking to the uber taxi where i have not booked it i am charged by rs 80.00 from my paytm wallet simply i have not seen the cab even but he reported that he is at location and waited for 5 min and cancelled it and charged min 80 for this... i am really in fix that these driver are cheating and charging for service which did not asked even, is it this loot is happening and company sleeping. i am going to put my complaint to social media again and again till people stop calling and black list this cab service., i need refund of money back by default and compensation of my anxiety and frustration i go through the time i received the msg of deducting money from my pocket. i will sue the uber to consumer court tomorrow if no solution provided me in a day. umesh [protected]

Team,

I want to bring to notice an incident happened to me on the cab on friday evening 22/07/2016.

I booked the uber cab from hoodi to kalasipalayam road ayyappa temple.

The first driver named raju whom i called confirmed me for the pickup, but later he cancelled the trip himself without any intimation.

Immediately i got an sms saying another driver will come for pickup.

That driver named (Zeeshan) himself don't know my location and we guided him to reach the location.

The driver zeeshan reached the pickup location very late and he knows the route to kalasipalayam main road and took us into different long direction route to reach destination.

This driver drived the car very slowly and took 1.5 hrs to reach the kalasipalayam main road and behaved unethically with us.

While driving the vehicle he was talking with his friend over the mobile phone by doing nasty things over the phone and was chewing tobacco.

Normally the route from hoodi to kalasipalayam should not cross 18.3 km but he took different direction without following our instructed direction he took us in different direction which reached 22km.

He took us via vidhana soudha, shivajinagar and b v k nagar route and overcharged us while reaching the destination.

He drive very slowly and didn't concentrate on the shortest route to reach the destination.

We didn't reached the destination on time and instead he overcharged us.


Even cancellation fee was additionally charged me without having any reason.

I was charged 372 /- with additional 50 /- was charged

In normal case my route to destination will not exceed 18kms and the amount will not exceed 270 /- but original charge was very huge.

My amount should be refunded as soon as possible without any delay.
.
Please take a strong action against this driver and refund my amount asap!!!.

Airport convenience fee is added in my bill though there is no toll charge or convenience fee for airport drop in Chennai airport.

Toll charge added in my bill but as per airport authority rules, there is no toll charge for airport drop and driver did not stop more than 2 minutes.

If there is some convenience fee is taken by airport authority for airport drop then I agree with this but as per airport authority rule there is no toll charge/convenience fee for airport drop. But convenience fee is there for pick up from airport.

Hi,

I have a windows based uber mobile app.

I travel everyday to office via 'uber pool' and it never shows me fare estimate or surge, even though it shows these details in an android mobile app at the same time.

And since it does not shows me any fare estimate/surge i am never able to know how much my trip is going to cost me, which i come to know only when my trip ends as a result i get to pay 4x money sometimes.

Vehicle - uber go (WB05 3042)
Driver name- Tarak
Ride duration- 12:38 (dhakuria)- 13:09 (Chakraberia)
date- 25/07/2016

I had the absolute misfortune of taking a ride with this ill mannered driver who charged me an astronomical amount as fare from god knows what calculation but also then resorted to threatening me and abusing me on the middle of the road when i refused to pay him a fare of Rs. 250 that he was demanding against an actual sum of Rs. 129 which was my fare due as per the uber reciepts.

I am not very clear on how you hire such drivers for your service but i suggest you need to have safer practices in place so that you do not assign such drivers fo the rides, which turn out to be a customers nightmare. He was the most ill mannered i have ever spoken to, who blocked my way and would not let me leave till i paid him the amount he demanded. How do you justify this rogue like behaviour? I find it indecent and inacceptable. I had to take police intervention several times to ensure that i can exit the situation safely after paying the amount due. The driver's notorious and unruly behaviour became a 'public tamasha' and not only wasted my time, it also embarresed me.

Also, would you care to explain why i cant view surges (how many times surge) clearly instead of guessing the same from the estimated amount shown as per the destination entered.

Please look into improving such faulty services!

Hi, i am a frequent user o[censored]ber. Few days back, when i tried to login it started showing unable to verify your account. Then i send a mail to uber. They said i violate one of their term and condition and they said i have to said one govn i'd proof. I said i didn't violate any of their term and condition but they didn't rply on that mail. Then i send screenshot of my govn id proof also.. But still uber is not reactivating my account. I don't know why this is happening. The same thing is happening with two of my friends also.In future i don't think that i will believe on uber.

I booked an uber at 5.24 p. M. Today and got a notification stating that a suzuki ertiga wb 052153 driven by mr. Mukti pada was on its way. After a few minutes the driver gave a call to say that he was not able to reach my destination due to road repair. I cancelled the ride and booked another one from a different location for a ride to health point nursing home, near motor vehicles from dr. Sudhir basu road. This time a suzuki swift dzire, wb04g 7385 driven by mr. Palash came. The drop destination was told yet he took a longer route and charged me a lumpsum amount of rs 213 along with a cancellation charge. I think i was taken for a ride today and made a fool by uber. Action is required on this subject promptly and immediately.