Uber India Complaints & Reviews

Complaint details: driver was too rude, had to cancel the cab in between. Driver was giving back to back call even when the cab was cancelled. Using abusive language. The cab was booked for wife and daughter, feeling extremely scared of dealing with such taxi drivers.

Driver name: pankaj
Taxi number: dl1rta0235
Type: honda amaze
Date of incident: 22/june/2016
Number of driver - [protected]
Taxi was booked from tilak pul to kalkaji, new delhi

It is desired, that strict action is taken against the erring driver and his license to be cancelled permanently.

There is no contact no. to rider who is riding in uber cars for help
yesterday i went mira road- bandra with fare of rs 434, this money i paid to the driver.
after 1 hour i m returning back to bandra-mira road driver has charged me 796 rs.
when i told him how 796 rs, he told me that his device showing 796 & you have to pay this amt only
after paying i ask for cutomer support no. he had given me driver support number when i dialed that no. that represatative" pls do not call on this no. this is for driver support.you can only mail on [protected]@ uber.com
after mailing there is no respoonse yet

Sir maine apki side uber se cab book kri thi ghaziabad to modinagar price difrance ki vajah se maine driver ko bace charge 60/- rupeess pay kiya or phone car ke age vale box me rakha or hum car se utar gye uske after 5 minuts baad maine driver ko cal kiya usne kha mere pass phone nhi hai or phone cut kr diya or mere number 15 se 20 call gayi or fir phone not reachable ho gya or ab driver mera phone nhi utha rha hai ormai apki co. Uber pr mukadma karunga agar kal tak mere pass aapka support call nhi ata hai to apse vinti hai mera phone model - oppof1f hai 16, 000/- ka hai. Us driver ka naam nitesh hai or mobile no [protected] hai... Maine us driver ke against complaint ki hai.

I had taken a trip on 8th june from andheri to churchgate. I
Had balance in my paytm wallet, still the driver asked for cash and i paid it in a hurry, as was not aware about the process of payment in pooling.

In good earnest i paid cash and later discover that my paytm wallet was also credited.

Realizing i had called the driver on 12th june seeking refund of cash which he said would return, and has not turned up so far despite several calls.

At times his phone comes switched off and off late is is avoiding my calls.

Pl help in refunding my amount of rs. 325/- as uber is know was honesty and transparency

I booked a cab from Uber and I was charged triple the amount that was showing in the fare, And I was dropped at my location but my ride was ended after 30 minutes of my drop due to which I am charged 134 rs from my paytm wallet..

This is ridiculous service from uber and I want my extra charged money back...

Name- Gaurav jaiswal
Email id- [protected]@gmail.com

This 4th time bad experience about UBER services/drivers. UBER drivers mostly refuse rides after accepting booking by UBER. I booked a UBER taxi (from Gurgaon to Koshambi Bus stand) on yesterday night and 2 drivers refused me to take me off to my destination, the reason was to earn only the incentive trip, they always want short trips. I wasted a hour to talk drivers and booking process, finally lost it and requested to my neighbors to drop me off at my destination to catch my BUS in night. it was a shameful situation with my family to do this kind of request because o[censored].B.E.R.

There is no control on drivers and request to someone either media, politicians or state government (whatever suitable), please ban the UBER immediately, neither one day someone can miss the flight, ceremony, can't reach hospital or miss their emergency treatment or maybe Funeral as well.

You hurt us...UBER
A bad service / ... provider

I traveled yesterday from ram koti to sanikipuri distance was 13 kms but the meter showed 31 kms and accordingly the fare was charged. The billing system calculated entirely wrongly. I need the refund for my money since inappropriate bill was given to me. When asked driver about the bill he gave vague reply and he was like pay the bill since i have traveled many times on the same route and i was never charged beyond rs 170 but this time i had to pay rs 399.

This complaint is to bring to your kind notice that i lavika sharma of masjid banda road kondapur hyderabad was charged with inappropriate fare by uber during our trip from Masjid banda road to Ramoji city.I was charged with rs.613 during our visit to ramoji but on arriving back the fare came rs.977 for the same 72 kms even when followed by same path.i was charged rs.377 more which wasn't paid by me due to which we were told to be faced by complaints.This caused me inconvenience and wastage of time due to which the Uber will not be preferred by me any more nor any of my family member.
I am attaching photo of wrong fare.Hoping for an early reply.

This is Basavaraju.G one of the genuine regular user o[censored]ber from past 5-6 months.I am having only one Uber accoint i.e, [protected]@gmail.comwith you People.

My Uber account has been disabled for the 2nd time without any information where my only one Uber account was got activated and I was using regularly for 2 days Suddenly you guys have blocked my Uber account once again.

Its been now exactly 121 days where my only one Uber account has been disabled my you guys.I am keep on writing number of mails for you guys but there is no single response from you guys from past 86 days also.

I have already interacted with Mr.Vivek, Neeta, Divya, Mr.Satyam etc from past 121 days where they can`t even understand a simple english language of customers problem.Instead they are directly sending a copy paste answers from there templates.

I also requested for an callback from your higher level managers regarding this issue which has been caused for an genuine customer.

I still can`t understand where I am writing number of mails regularly for my Uber account activation there is no proper response at all from you guys from past 86 days or so.

Even there is no response from your Mr.Travis Kalanick and as well as from Mr.Amit Jain where this issue has been going on and on from past 121 days they don`t even bother of replaying back for a genuine customers like me.

I have lost my Patience already after writing number of mails for your Uber company who can`t even understand the genuine customers problem.I have lost hopes in cab Service providers especially from Uber.

I have already told to my friends circle, family members, colleagues to never to use Uber and also discontinue from Uber which has already been done I think.

Once again I am telling Don`t ever give a copy paste answers for any customers and also I am still waiting for an helping hand who can understand a genuine customers problem who is writing mails regularly from past 121 days to get his Uber Account Activation.

Regards and Thank You,
Basavaraju.G
Ph-[protected]
Feel Free to Contact Anytime

My name is Radha Krishna and I booked Uber pool car on 13.6.2016 from udyog vihar phase 3 to Sector 23 Gurgaon.I charged Rs 120.70 from my paytm account but the invoice amount is Ra 81.51. I have mailed them and the reply is not answering my query . I mailed again and there is no response.this is my 1st uber pool trip and expensive than ola cabs who offer similar service.

I booked Uber cab under free ride scheme on[protected].
Total fare was 298/-
I had a free ride worth 300/- in my a/c.
But they refused to give me free ride.
I had to pay the discounted amount 258/-.
I contacted Uber 12 times till now, but no reply has come.
I wrote to their grievance email ID as well, but they also did not reply.
If they don't want to give free rides, then why do they offer them?
I request all to stop using Cheater company like Uber.
Thank you.

I booked a taxi from tyagraj stadium dl1vb8255 driver birendra, owner sumeet
The taxi arrived after 35 minutes wile earlier it was suppose to reach in 8 minutes. As the gps was not working driver was not able to locate such a huge stadium. He didn't even bother to call. I called him 3 times. Every time i called him he started asking me the directions.
After 30 minutes when the taxi didn't turn up i tried to cancel but it showed 80 rs penalty.

How much time do you expect from me to wait on the road.

I kept waiting and finally when he arrived he took us in the opposite direction, stopped in the middle of road (Near yusuf sarai) as he had no driving sense... He was a new driver. As ididn't want to take more risk igot down down at august kranti marg and paid him rs 85.

I'm wondering why my account is showing wrong time and wrong amount.

Please advise me if your driver doesn't reach on time,
For how long do you expect me to wait before canceling.

I booked a pickup from chennai airport to my home on 07th June 2016.
The trip was just 6.55 KMs distance and just took 15 mins.
They charged me a convenience fee of Rs. 100. When asked initially they said its a airport surcharge, when I argued there is no surcharge for chennai Airport and I also asked to provide the proof if any surcharge has been charged, for which the ignored. I complained multiple times later, but everytime they argue that its for toll charges. Anyone in Chennai would know that there is no Toll from airport to city. I asked them to fix a call to discuss but they are cowardly communication only through mails.

Earlier uber used to show the x factor to show the surge pricing. (Like in peak hours, traveler will be charged 3x of the billing amount).

Now after the government involvement, uber cannot do the above.

Therefore, they are charging consumers/travelers in other way. They ask for the toll amount which are extremely high. I was charged 300 just for tolls (Total bill was rs. 762) while coming back from gwal pahari, gurgaon to akshardham, delhi at peak hours (Evening 5:30pm).

Note: when i went from akshardham to gwal pahari in the morning (7:30 am). I did not pay any tolls. The total bill was rs. 274 only.

I have booked the cab for my brother from kharadi to univercity road (pune)and i have applied promotional code it is showing 1 ride free.The person whose promotinal i have appied got free ride but as first rider i did not get.so according to uber policy and audit entry it was totally wrong.IT means uber is bluffing in the name of free ride.

thanks
Saurabh
[protected]

I have wrongly charged in mexican dollar when i am india. Even sent me the receipt of driving in mexican. Yesterday night i got a mail from uber saying i ride with mexician driver for 2 times and charged on my credit card. I have registered support help for both the trips, but till now not received any update from the company neither call. Is that my uber account itself hacked to wrongly show the location as mexico when i am in bangalore, india.

If it is not taken it as serious issue, i have may to register a case.

Regards.
Om.

Today we booked uber from Howrah rabindra setu region for going to iiest, shibpur. We were charged Rs. 147. But after going away the driver harrashed us with repeated calls asking Rs. 40 extra for parking. Whereas there was no parking involved in the whole trip. They called from another number proclaiming himself criminal lawyer. What kind of nuisence is this. The no. from which repeated calls came is[protected]. Asking for his name he didn't reveal it. It is terrible service from uber.

Hi, i booked a cab on 6th june, at 11:33 and 449.59 rupees got deducted from my paytm walllet after i entered the drop location to bangalore airport. And then at 12:21 after dropping me to airport again 546.37 rupees got deducted from my wallet (Ie including the fare and toll tax). My order ids for this two transactions were respectively [protected] and [protected]. I want to know why uber cheated like that. I was a regular user o[censored]ber but after this i came to know about this kind of cheating. I want a clear explanation of this and i will definitely complain about this to consumers forum. This should not happen to anyone.

Well. Uber has made a name for all the wrong reasons . However, considering them as just one odd case i kept travelling from Uber . But tonight, i had the worst nightmare .thanks to the inhuman cab driver . We booked the cab and later dropped one of my friend mid way and asked driver to keep travelling without stopping the meter. Saying that there can be only one drop point, drover asked us to get down midway at 1 am almost 2 km from my actual destination . Question remains that since we are paying till the last drop point, and also paying for the waiting time how can he refuse to do so and drop us midway at that time . I may not travel neither recommend Uber for future now . Thanks for the nightmare. I have attached the Number of cab.

Date: Numerous occasions
client detail:[protected]request number)
full desc: Significant number of times the uber app shows the distance travelled a lot more than the actual distance. I use uber for daily commute and hence the distance is very much the same. While my return journey is roughly 10 kms it consistenly shows 12-13 kms as the distance travelled and the charges increase accordingly. Few times it shows 15 kms (a 50% error).
Inspite of repeated complaints to uber no action has been taken.

Desirable action: Uber should increase the quality of distance calculation and refund the wrong amount deducted to me.