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Uber India Complaints & Reviews

www.uber.com
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Updated: May 8, 2026
Complaints 5935
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Bad 😕 It seems that Uber India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Uber India reviews & complaints page 293

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N
Neeraj Apte
from Vijayawada, Andhra Pradesh
Dec 27, 2015
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Address: Pune, Maharashtra, 411003

Dear Uber, I have always been a loyal user o[censored]ber over any other option. But in my last trip I was very disappointed. Your surge policy is too much to bare. U charged me 2.1 times more. I will switch to ola now Unhappy
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    K
    keshav garg 55
    from New Delhi, Delhi
    Dec 26, 2015
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    Address: 110057
    Website: uber.com

    I booked a uber go taxi on wednesday night the 23rd dec 2015 from dehradun shatabdi train which got a little late due to being held up at NDLS stn signal which permits the train to proceed to the platform. The driver cancelled the trip which was fine by me but later I recd a mail that I have been chgd Rs 80 for waiting without going through the trip. I understand that this is due to change in policy o[censored]ber. My grouse is that any change in policy must be notified to the customer so that none feels cheated and knows that a penalty will be charged and u will also not be allowed to travel
    Uber India customer support has been notified about the posted complaint.
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      T
      tabishfaisal
      from Agra, Uttar Pradesh
      Dec 25, 2015
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      Address: 110075
      Website: Uber Mobile App

      I have booked a taxi from ambience mall gurgaon to dwarka sector 10...got the contact details driver Khrsheed Khan ...first he told told to wife on phone that he wont be able to come to gate no. 1 to pick and he asked my wife to come at gate number 4...when my wife came to gate number 4 ...that has asked her to came at red light which far from that gate number four..even then also my wife who was carry our 1 year old child and all the shopping bag in this chilling evening ran behind that car...for at least half kilometer...and then that said that he wont go to dwarka...
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        R
        Ramprasan
        from Gurgaon, Haryana
        Dec 25, 2015
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        Address: 400101

        [protected] morning 11 am I book my first ride with promo code we are in hurry but driver first say yes he is on the way later on he switched of his cellphone. He wasted our half an hour finally we decided to go via ola and cancel that ride around 1.30pm which I booked in Uber now I lost my promocode too.
        Uber India customer support has been notified about the posted complaint.
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          S
          swapnilp1986
          from Mumbai, Maharashtra
          Dec 25, 2015
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          Address: Pune, Maharashtra, 411033

          I have booked the cab from chinchwadgaon to alandi. But driver denied to go destination place. I have to cancel the trip. I have also paid fees. If destination place was not ok for driver why i have been given such ride details. Why i have been charged for the fees?
          Uber India customer support has been notified about the posted complaint.
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            S
            Sheethal Maria
            from Ernakulam, Kerala
            Dec 25, 2015
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            Address: Ernakulam, Kerala, 682032

            Once we request for an uber cab, its important to reach as per request. But one of the driver named Naushad(phn no:[protected]) cancelled our ride when you increased the surge rate... I would like to inform you that, this should not happen at any cost. We were waiting for him for a long time. Atleast he could have informed us.
            Uber India customer support has been notified about the posted complaint.
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            My name Mohammed Fahim, I called for a trip on 24th Sunday 2016 at 7 pm. Under ubergo driver name SAMAR having Suzuki Swift Dezire car contacted me, when I told him to come near Ismail Masjid in AJC Bose Road, he denied and replied me it is not my duty to pick up mandir, Masjid girja and guruduwar side after that he disconnected my call and without trip, he took cancellation charge rs.45.what a antisocial person under your concern it is very bad manner.next time I will never take your trip, and this kind of ill treatment I will spread among my friends against your driver SAMAR.
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              S
              sanjibchoudhury
              from Kolkata, West Bengal
              Dec 23, 2015
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              Address: Kolkata, West Bengal, 700036
              Website: uber india

              Booking date :23/12/2015 booking spot: belilious lane, howrah destination: satchasi para lane, kolkata driver name surendra car no : wb052438 though trip was cancelled by driver side but the payment was deducted from my account is it a fraud company.
              Uber India customer support has been notified about the posted complaint.
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                S
                Sowmya Anu
                from Bengaluru, Karnataka
                Dec 23, 2015
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                Address: Bangalore, Karnataka, 560010
                Website: www.uber.com

                Hi, I am posting this because I got an unfair response from customer care. Two drivers took cash from me even though the cab fare was been debited from my saved account. I requested to refund the amount that was taken in cash from me. Customer care refunded cash for one way and this is how they responded when I asked them to refund the cash that I paid for my second trip on the same day. "unfortunately that was a one time exception, and I will not be able to refund the fare for the same" If the user is not aware of cashless service, drivers should tell the customer to not to pay in cash as the amount charged would be deducted from the account detail provided by the user in Uber account instead of cheating customers.
                Uber India customer support has been notified about the posted complaint.
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                dear uber customer care
                I have been charged Rs 80/- for the trip being cancelled by the driver being in hurry on wednesday the 23rd day of dec 2015. I was on dehradun shatabdi, due to some tecnical reasons the train was stopped at the out skirts of delhi hence delay in my arrival.
                I understand yr policy was of 10 minutes waiting free thereafter u will charge yr waiting charges.
                but it appears u have chgd yr policy and after 5 min wait the driver is able to cancel the trip and u hv chgd me rs 80/- as cancellation chgs.
                the grouse is not the charge but unawareness of yr change in policy
                My request to u is to inform /notify all yr users to avoid any such ignorance causing loss of money, time and energy
                and unneccessary waste of time of all concerned.
                Therefore u need to take my grouse into a/c and not chg me
                thx fr yr kind attn
                keshav garg
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                  S
                  shashiakk
                  from Hyderabad, Telangana
                  Dec 22, 2015
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                  Address: Hyderabad, Andhra Pradesh, 500079
                  Website: Www.uber.com

                  Hi, On Dec 8th i used UBEr cabs to travel from Bairamal Guda, Hyderabad to Jubilee Hills, Hyderabad. The total amount was 241 rupees. And i paid in cash for the trip. On Dec17th, i used UBER to book ride. But as i did not have enough funds in my PAYTM account, i recharged my PAYTM account with 1000 rupees. Then i tried to book the ride with UBER. But it asked me to pay the amount of 241 which was for previous trip booked on Dec 8th 2015 even though i paid the driver in cash. So, i had to book the ride as i was in urgency, i allowed to pay the 241 rupees again. Then i contacted UBER via email because they dont have customer care to talk to them) and they are refusing to refund. On Dec21st, in an email they commited me to refund but on Dec22nd, they are refusing to refund the amount.
                  Uber India customer support has been notified about the posted complaint.
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                    A
                    Aritrapaul
                    Dec 22, 2015
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                    Address: 700141
                    Website: Www.uber.com

                    22/12/15. I took an uber cab which very clearly mentioned that I had a free ride left worth rs 250. But on the completion of my journey I was charged for rs 212 inspite of my valid free ride left. I was charged from my paytm account which I needed to sync before I book a ride. I need my paytm cash back. And uber india aren't replying me. Please lelp
                    Uber India customer support has been notified about the posted complaint.
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                      R
                      Rajesh BlackHat
                      from Bangalore, Karnataka
                      Dec 21, 2015
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                      Address: 560023
                      Website: Uber.com

                      Driver didn't arrive and still I was charged.I really don't under stand how that works.it got debited from my wallet.This is second time I'm facing this issue from worst uber.
                      Uber India customer support has been notified about the posted complaint.
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                        I
                        Iambrads
                        from Kolkata, West Bengal
                        Dec 18, 2015
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                        Address: 700157
                        Website: www.uber.com

                        Uber wrongly disabled account after involving me in promotion.Now they suddenly disabled my account with credit balance of Rs.700 and 33 rides which I got after promoted Uber in office.I want back my account and all hard earned credits/rides ASAP
                        View replies
                        Hi... Did u get back all the credits you gained from uber?? Did they activate your account? The same issue has happened with me too.. I cannot access to any rides even though I have 5 free rides into my account..

                        Regards
                        Manoj Kumar
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                        Nope still blocked :(
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                        Thats really bad...
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                          princebansal2908
                          from Delhi, Delhi
                          Dec 18, 2015
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                          Address: 122001
                          Website: uber

                          My registered mail I'd is [protected]@gmail.com. and registered mobile no is [protected] . I took a ride on 16 Dec 15 at 08:20 pm for guragon railway station and I had coupon of rs 250 but it does not apply to my ride and driver took rs 91 . later on when i checked my ride history it showed that my fare was 0 and i contacted driver he said mail to [protected]@uber.com but they are not solving my problems.I missed my train which cost to me rs 500. Please solve my problem and provide rs 91 in my PayTM wallet and apply my coupon to this ride. As I have suffered a lot because of your mistake. This is not the way to provide cab service to the customers. Please solve my problem at your earlies Driver mobile no is [protected] name is Amit
                          Uber India customer support has been notified about the posted complaint.
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                            A
                            Akshata Patil Parvatikar
                            from Kolkata, West Bengal
                            Dec 13, 2015
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                            Address: Kolkata, West Bengal, 700156

                            We were travelling from south city mall Kolkata to Newtown. We booked Uber from South city mall. Once we got inside car we had perfume smell. Later we found driver was drunk and the cab was shaking Al the way.He was about to hit a truck and other cars.Later we stopped the cab in between and asked him to stop the journey and we denied to pay him and told will complain to Uber. We also paid him as he forced us to and was shouting like mad. We had a baby in car and we were very scared and drivers are not professional in Uber. Uber should be Chosen properly. We are just Unhappy with Uber and frustrated. Hope this complain is taken seriously.
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                              ParthaPratimSarma
                              from Kolkata, West Bengal
                              Dec 13, 2015
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                              Address: Kamrup Metropolitan, Assam, 781003
                              Website: uber.com

                              Hi, I had a trip with Uber. The name of the driver was Jitu (AS01GC1119). The travel was from Chachal, Six mile to Vetapara bridge, Guwahati. This distance is hardly about of 15-20 minutes. But the the driver didn't end the trip and roamed for about 1 hour after dropping the passenger. At last I had to end the trip from my end. The bill amount came as Rs 426. When I am trying to call the driver he is not picking up the phone.
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                                A
                                amiagarw
                                from Chennai, Tamil Nadu
                                Dec 8, 2015
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                                Address: New Delhi, Delhi, 122015
                                Website: www.uber.com

                                I have been charged of amount for Rs. 1451 for a ride which has not been taken by and bill details share to me after 5 days.
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                                  A
                                  Andrews A
                                  from Arsikere, Karnataka
                                  Dec 7, 2015
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                                  Address: 560068

                                  Booked and waited(15mins) for a cab which went elsewhere even after giving a clear landmark. Then was asked to cancel th booking. Hence cancelled by selecting the apt reason for Cancelation & exited the app. After sometime got a notification of being charged. When was cancelling there was no notice about the Cancelation charge. Wasted my time as wel.
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                                    V
                                    vigu xperiaz2
                                    from Delhi, Delhi
                                    Dec 7, 2015
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                                    Address: Bangalore, Karnataka, 560098
                                    Website: www.uber.com

                                    Hi Uber, nov 29, 11.30 I booked a car for my friend from silkboard to uttrahalli circle in bangalore. The driver name Kannan(Mobile no: [protected]) picked my friend and dropped into destination place. Uber charged Rs.139. Here what was happened the amount is paid from my paytm wallet. But mistakenly my friend also paid Rs.139 to driver. Now I want that money back. I called that driver 10 times he is not picking the call. I sent mail to your support but no response your support team(Uber support: Pronita and Himanshu). So kindly refund the money within two days or else I am going to complain against you and your drive Kanna in consumer court. My UBER account name: vigu xperiaz2. I have attached all the documents here.
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                                      greatone512
                                      from Bellary, Karnataka
                                      Dec 6, 2015
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                                      Address: 560001
                                      Website: www.uber.com

                                      Last night I booked a uber cab but the drive told he is on his way .. Then after 10 mins instead of coming he cancel the ride and my 50rs were cut from my ptm account ... I was so troubled by the uber driver .. I want by money back and take a action against driver
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                                        Surajit1009
                                        from Patna, Bihar
                                        Dec 5, 2015
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                                        Address: 700075

                                        I have a Uber account. Today it got suspended. Now they asking for id proof and credit card details. It is against customer privacy policy. I have some Rs. In the account. Therefore it is requested please resolve the problem. My email id [protected]@gmail.com contact No.[protected].
                                        Uber India customer support has been notified about the posted complaint.
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