Uber India Complaints & Reviews

I booked a uber cab today with starting point cuttack n destination bhadrak both places in odisha.I had made enquiry regarding fare.n if there was no service to my area it should ve declined my rqst. Instead the driver arrived n threatened us 2 get out of the cab immediately.complete unprofessional attitude by driver n company.I ll never book another cab through uber nor I would recommend it 2 any. Also I had 2 pay d base fare of 50 eventhough the ride was cancelled by uber.if no step is taken I would initiate legal action.

Because I reference my promo code to maximum person UBER blocked my account. If they blocked because I refer promo code so why there are option in apps for referring your promo code & give him first ride free & also you got 1 ride when they use. So now tell me what can I do. My number is - [protected] & My mail id is- [protected]@gmail.com. account on name of Bapiranjan Swain. I'm already given complaint on [protected]@uber.com but they have not responding.

I am a regular passenger o[censored]BER cabs of Kolkata city (West Bengal ). But, the experience gathered as
on 14.02.2016 is very horrible.At about 22:10, from Howrah Launch Ghat ( beside Howrah station ), I
was booked for Uber cabs from my mobile apps for returning home at Saltlake with my wife & my one year
old girl child.We have some luggage. But, after some time, it was surprised to observe that the position of the car in the same location ( during booking of the car) but, no intimation was sent to me.
I contact to the cabs driver over phone, he refused to pick up from my position showing that there might be some police problem though there are several cars/commercial taxi were stopped for passenger.
After that booked car was came, but intentionally, it was stopped at a location away from around 50 mtr from me so that police can warn him not to stop.
After that, again I contact him but he refuses to stop, still we are running behind him with my wife, little child & luggage . But, driver was not stopped his car.
Being such a helpless situation, i was taken a prepaid taxi to return my home from Howrah. but, suddenly, a message was came to me with a bill amounting Rs 83.00(deducting from my paytm wallet ) for a fake journey route from Railway museum to 37.Balaram Dey St.
It may also be noted that after facing such an unexpected situation, I was forgotten to cancel my booking . So An cancellation charge may be claimed, if applicable. But, how a fake bill can be generated for a fake route, it is beyond my knowledge.
Thus, I make this complain not only for refunding such fake bill but also to request the UBER authority to choose the driver more precisely so that it doesn't make any further news Headline like Bangalore Incident.
However, the bill with driver details are enclosed herewith for ready reference.

I used to book Uber cabs for communication. But, such type of incident was never happened . Even my colleges were become frightened when i shared my experience of last night.

Driver Name : Ravi, Mobile no:[protected]

Hope a fruitful action will be taken so that we all can further book UBER cabs with a pleasure & safety.

Today morning at 10:39 i requested a uber. Which arrived and left without notifying me. and he started the meter, because of which i got charged, and the amount got deducted from my PayTm wallet. This ia a fraud case. And i want refund as well as apologies from the driver.

Cab Details:
Driver Name: Satish
Cab Type: Honda Amaze
Cab Number: 8271 (Haryana Number)

I boarded the cab at 9.20 am from Kamala Nagar, HYD to Golconda fort, HYD. He was not following the route in the google maps and he was telling i know the route and was taking the long route. When the navigation route was showing wrong infomation, He was ready to leave on road and go. No Disciplined behavior, Was on call with friends and speaking non sense and commenting.

Hello Uber Team, I am really disappointed with my last experience on UBER. I had booked a cab for my mother and Sister, the driver took a very wrong route, in the reverse direction, made a 5 KM journey to more that 22 KM. and a 15 min trip a 45 min long. I was scared for my family's safety, and driver was just driving with out any knowledge of the paths. Your emergency help team confirmed that.
I called driver multiple times that he is driving wrong route, he did not listen. Now your team is giving me stupid reasons that the wrong fair and trip map is due to incorrect GPS. please explain how can your drivers do that, when the MAP shows the destination, and even suggests path.

I also received messages from UBER for Rs 100 off before this ride, however no Rs 100 were discounted on thsi ride. have attached the snapshot.

This is not at all expected o[censored]BER. Highly disappointed.

Uber drivers resist and refuse friends or colleagues hiring cabs on pooling basis though the total fair will be paid by the passenger who had booked the cab and going to alight finally. Though this would result on savings for individuals, residing in the same area hiring different vehicles, this would also enable saving of fuel, a national resource, which we can not afford to waste. This is the right time Uber changes its policy in this regard or the concerned regulatory authorities enforce upon Uber, that it should not refuse pooling of cab.

I have earned 4 free rides by inviting my friends to uber, but tsudddenly yesterday when i m trying sign in with my email id .Abinash.[protected]@gmail.Com. It says a/c disabled.Try to contact uber support but they didn't give any reason of disabling my a/c

so my humble request to all don't take ride with uber in future

Uber recently disabled my uber account without prior notice & without any proper reasons. On my last trip with uber the uber driver charged me incorrectly, and also he used slangs. So, i lodged a complaint to uber & they have refunded my money. But today when i was trying to book a cab from the same account, it was showing that, my account is disabled. But, no reasons were there and as a result i'm not even able to use the 250 rupees o[censored]ber credit from my previous trip adjustments. So, First of all, they charged me incorrectly on my last ride, they gave my money back, again they took the maoney given, just by saying, your account is disabled...!!
Is this is a joke ???
I tried to contact uber & they always send me robotic mails saying that sorry sir, the system has flaged you, & the system has blocked you. So, how the system has taken my 250 rupees ?????

These guys are just thieves. Please indian consumer forum board help me. Please help me.

My name is vikash singh and my email id is [protected]@gmail.com.
i mail my problem and asked why you have disable my account but they only say due to suspicious thing, i asked them what type of suspicious thing and if you have proof that i have violate any of your term then show it and what about my cash in the uber and what about my ride which were left in my account, , who is responsible for my cash money, , when i asked these question then uber support stop replying me, , itz clearly mean that they are cheating there customer and i m mail them from two weeks and they completely bother me

Register Email - [protected]@gmail.com
Date of Incident - 29th January, 2016
Full description -
I registered myself on Uber as i received a message form my friend which said i will get INR 250 off on my first ride. I took out my time to go through the long process of registering by verifying my email and mobile. When i registered it showed one free ride. But the moment i requested a cab, it showed me message that Free ride given to me has been withdrawn.
I took an effort to write to Uber, they replied with requirement of Government ID proof. I sent that also, now they want snapshot where my mobile number shows up. I use Yureka phone, which doesn't show up the number snapshot. I told them about the problem, but they are not giving the promotion promised.
1) When i receive and verify the OTP, what is the requirement of snapshot showing my mobile number on the phone?
2) When i already provided them with Government ID proof, what else they want?
3) If company is financially not doing well, then why they are giving out promotion promises they cant fulfill. It claims to be an international service provider, but their services are like fraud local vendors.

Resolution Required:
1) Free ride which i was promised
2) An Apology email from Uber for all the time i had to spend
3) If they can't give free ride then email stating that they are financially incapable

I booked a uber cab on 14-jan-16 at 3:50 pm. While booking a cab I choose paytm wallet for payment option, however when I get down from the cab the person with me was told by the driver to pay in cash and amount of Rs 125 was paid which was not in my knowledge. Later on after some days when i got a mail from paytm, that my money has been deducted for a uber ride then I got to know that it has been paid twice to uber. So I would request you to look in to this matter and return the extra amount being taken for the ride.

My name is vikash singh and my email i.d is [protected]@gmail.com, uber has disabled on my account on 4th february 2016 when i tried to login my account through my phone its show me a error message like your account has been disabled and when i mail uber support then they reply you have suspicious thing.I try to convince them but most of the time they dont reply my mail and i m tensed because of my financial loss like i have added Rs.2oo in uber cash through my debit card
Thanks & regards
vikash singh
[protected]@gmail.com

My uber account with id [protected]@gmail.com, Mobile no. +91_[protected] was disabled on 3rd January 2016 when i tried to login my account through my phone its show me a error message like (your account has been disable.).Its my permanent number and hence I requested them to activate my account as early as possible so that I could use the cab services as I wasn't involved in any suspicious activity and I gave my valid indian government approved...

My uber cab account is disabled please active my account my login I'd is [protected]@gmail.com and with registered mobile no. Is [protected] please take some action and active my account

My uber account with id- [protected]@yahoo.com, Mob- [protected] was disabled on 26 December when i tried to login my account through my new phone. Its my permanent number and hence I requested them to activate my account as early as possible so that I could use the cab services as I wasn't involved in any suspicious activity. They activated my account but only for a week and then again disabled it even when I gave my Pan card for verification. I was also willing to give the IMEI no of both my phones. But now when I mail them, either they don't reply or no action is taken. Kindly resolve the matter as early as possible.

Below are the whole email that i have send to uber but not recd any reply from there

Disabled my account because i have free rides of referral

Dear sir/madam,

If i don't received reply from uber than i sure that uber is the fraud-est cab provider in india. Delhi government take good decision against uber

Kindly feel free to revert in case of any query.

Thanks & regards,
Devashish.
Insurance consultant,
B-501 swastik park,
Model town, parvat patiya,
Surat-395010
Landline: +[protected]
Mob: +[protected]
Email us @ [protected]@gmail.com

On sat, jan 30, 2016 at 5:34 pm, devashish wrote:


On sat, jan 30, 2016 at 5:28 pm, devashish wrote:

[protected] forwarded message[protected]
From: devashish
Date: sat, jan 30, 2016 at 5:21 pm
Subject: re: [uber] re: what the hell why my ac is disabled mob [protected] email [protected]@gmail.com
To: uber support


Dear sir/madam,


What the hell you are cheating consumer as per my experience i will say all my colleagues and relative to not use uber because if customer have free rides than they are disabling there accounts
Kindly feel free to revert in case of any query.

Thanks & regards,
Devashish.
Insurance consultant,
B-501 swastik park,
Model town, parvat patiya,
Surat-395010
Landline: +[protected]
Mob: +[protected]
Email us @ [protected]@gmail.com

On sat, jan 30, 2016 at 2:43 pm, devashish wrote:


Dear sir/madam,

Waiting for an revert. Revert on priority

Kindly feel free to revert in case of any query.

Thanks & regards,
Devashish.
Insurance consultant,
B-501 swastik park,
Model town, parvat patiya,
Surat-395010
Landline: +[protected]
Mob: +[protected]
Email us @ [protected]@gmail.com

On sat, jan 30, 2016 at 2:16 pm, devashish wrote:

Dear sir/madam,

I am also attaching the screen for the same that showing my account is disabled how i can enable my account why its was disabled. Enabled it at priority or provide your corporate & head office email and contact details for the same and india head nd national head contact details.

Mob [protected]
Email [protected]@gmail.com
Name: devashish bajaj

Kindly feel free to revert in case of any query.

Thanks & regards,
Devashish.
Insurance consultant,
B-501 swastik park,
Model town, parvat patiya,
Surat-395010
Landline: +[protected]
Mob: +[protected]
Email us @ [protected]@gmail.com

On sat, jan 30, 2016 at 2:09 pm, shweta (Uber support) wrote:

##- please type your reply above this line -##

Your request[protected] has been updated. To add additional comments, reply to this email.

Shweta (Uber)

Jan 30, 00:39

Hi devashish,

I am afraid i do not have further info in regards to this as this is a system generated flag. Our system is the same across the 300+ cities that we operate in. It flags suspicious accounts and disables the application of promotions on these accounts and in some cases even cuts off access to these accounts.

I am afraid i really cannot be of any more help with this than i already have, which is to say, that i have tried my best to ensure you continue to have uninterrupted access to our services.

Do let me know if there is anything else i can help you with.

Best,

Shweta
Help.Uber.com

Devashish bajaj

Jan 30, 00:13

Dear sir/madam,

Required urgent revert on the same

Kindly feel free to revert in case of any query.

Thanks & regards,
Devashish.
Insurance consultant,
B-501 swastik park,
Model town, parvat patiya,
Surat-395010
Landline: +[protected]
Mob: +[protected]
Email us @ [protected]@gmail.com

Devashish bajaj

Jan 29, 23:53

Dear sir/madam,

What the hell why my ac is disabled mob [protected] email [protected]@gmail.com. Now i have to take ride so how i can take why ahve been disabled

Kindly feel free to revert in case of any query.

Thanks & regards,
Devashish.
Insurance consultant,
B-501 swastik park,
Model town, parvat patiya,
Surat-395010
Landline: +[protected]
Mob: +[protected]
Email us @ [protected]@gmail.com
This email is a service from uber.
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Just10 min back i registered uber i was tryingbto book for next day morning and entered destination details .i got a call from driver immediately i didnt knew it gotvbooked driver toled me to cancel i didnt know how to cancel .he gave missed calls and a call, i told him i am not able to cancel as i didnt knew it took 1 min to cancel mean while he used abusive launguage
His number is[protected]
I told him i was new to uber booking
I need an apology from thevdriver

Dear Concern,

Please note, I had a very tough experience with the Banglore Uber Cab. Driver Confrimed the pick up, didn't turned up for the pick up, after he confirmed the drop location. My family struggled for 45 minutes on the road. He didnt picked up the call as well.

Not only that, now the most unethical practice starts.He Turned On his trip in his uber app and which costed me a huge amount. I realized this when I got a confirmation from the bank. and when I was asked to rate the driver. I rated him 1 star, but no one from uber team is concern to verify and get deeper into the problem.

Details o[censored]ber Transactions:
Drivers Name: Shashi Kumar
Invoice Number: BAGBY JKZ[protected]

Dear Uber,

This is to inform you that yesterday I had taken a ride from beleghata to bentick street via jeevandeep. The driver charged Rs.180 whreas PTM also deducted money from my account. Please support to resolve the same earliest