Uber India Customer Care
Uber
Customer satisfaction rating: 2%
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4788
COMPLAINTS

Uber India Customer Care

Uber

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Customer satisfaction rating
2%
Complaints
4788
Pending
0
Resolved
109
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Uber India Complaints & Reviews

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Uber India — dumb customer service

 Kathir Parasuraman on Sep 29, 2019
First i wanted to cancel the order as soon as in secs the order was placed and the order was placed using paytm but the order went through without any authentication and the person from uber in call said that the order went through without any authentication due to their technical glitch and they will look after to get that resolved but won't make for the problem because of that as i'm the order it since the order wasn't placed due to technical glitch but only the payment processed due to technical glitch finally i ended up getting a good which i don't even want. Next thing i see a promotion from...
Complaint comments  Read comments Complaint category Food

Uber Eats — payment through zaak epayment

 Ashwini Mp on Sep 29, 2019
I used card payment method and the transaction is done by zaak epayment and and the order is been cancelled automatically, and they have charged even more than the item amount, i have seen many same kind of complaints on this website, when we are using over eats why is it charged through zaak repayment, and that too not even the exact amount it was more than the item cost, kindly arrange for the refund....
Complaint comments  Read comments Complaint category Food

Uber India — highly inappropriate billing

 mukesh singh P on Sep 27, 2019
For a distance of 3.1 km i was driven for 7.38 km. I have been charged for base fare, travel distance, and then travel time too. On the top of that a surcharge of 1.4 was applied on all (i.e base fare, travel distance and travel time) which is highly inappropriate. Even if traffic is considered changing of route again and again is not justified, and when surcharge is paid because of high demand then how somebody can be charged for travel distance. Also my colleague who traveled with OLA has paid around 250 for a distance of 17 km. This uber policy is highly wrong and i feel cheated by paying Rs...
Complaint comments  Read comments [1]Complaint category Taxi

Uber India — lost wallet in uber's cab

 Ronit Lakhmani on Sep 27, 2019
I have lost a wallet in uber's cab. When i came to know about it, right away i have contacted the driver and driver admits that he has a wallet of mine. After talking to him, he assures me that he will submit the wallet at uber seva kendra at sector 29 gurgoan. But unfortunately he hasn't deposited yet. Now he is not picking up the phone.
I have explained the scenario to the uber over mail and they also contact the driver from their end and confirmed me that driver agreed that he has your wallet and told me to visit seva kendra to collect the same.
When i found that he hasn't deposited...
Complaint comments  Read comments Complaint category Taxi

Uber India — charged extra on chadh trip

 Monika barman on Sep 27, 2019
This time uber male me fool by charhe. When we check the fare is something else after driveproblege is different to my parents travellers yesterday will definitely go to consumer court.

Please take my point &sent me proper reply.
1) how can uber charge 3time more, subhash nagar to tamaswadi root only 32 km they fare charge rs. 532/- (Please see attachement)
2) at that time of booking the charge showe₹532/- which ok after paying tamswadi access but how is increase rs. 1480/- i want to refund my extra amount rs. 948/-
I am regular ones. I stope using uber...
Complaint comments  Read comments Complaint category Unauthorized charges

Uber India — I am complaining about damaged food that I received from uber eats india

 Rapatisl on Sep 26, 2019
My food order I'd is #50C1F I did not received the food in right condition, my order was completely damaged when I received it, I live in pg and I order Gulab jamun set of 11 from bhimsain restaurant which when I received was fully damaged the sugar syrup was completely coming out of the packaging and the packaging was damaged due to heavy weight of the package the gulab jamuns were also damaged the were in the bottom of the boxes, now when I looked from help from uber they are not helping me and aren't providing me with order refund, not one expect such kind of behaviour from food delivery service...
Complaint comments  Read comments Complaint category Food

Uber India — payment deduction

 Shrikant Narayankar on Sep 26, 2019
On 13 th oct i ordered one roll via cod... After waiting for 2 hours.. Suddenly the uber eats shows.. Delivery boy contacted... But u didn't respond so order cancelled... I can show my call logs... I tweeted this issue to uber eats... No response.. Today on 26th sep i was adding my debit card... Uber debited previous money which was 75 from my account.. Telling they charged it for previous order... Uber eats failed to deliver order.. N they are charging customer for that failed order... Please don't use uber eats...
Complaint comments  Read comments [1]Complaint category Food

Uber India — driver's misbehaviour

 Nasr on Sep 26, 2019
Dear sir/madam,

This is to inform you that on 26th sept 2019 morning i booked uber auto. The driver mr. Javed shaikh, picked up from home and instead of telling him to follow the gps, took me on the wrong route and when i scolded him. He aborted the ride and dropped me on middle of the road.

Not only this he aborted the ride and then started asking money in cash.

But still the company wants me to pay the full amount of the ride.

I complained on uber app but no action is taken by them.

Hope to seek response and take necessary...
Complaint comments  Read comments Complaint category Other

Uber India — double time payment expected by uber

 Baskaran Sundararaj on Sep 26, 2019
Baskaran sundararaj
12:40 (4 hours ago)
To dara, liane, pradeep, grievanceofficer_india, grievanceoffice_india, supportbangalore

Rom: baskaran sundararaj
To: [protected]@uber.com, [protected]@uber.com, [protected]@uber.com, [protected]@uber.com
Cc: [protected]@uber.com, [protected]@uber.com, [protected]@uber.com
Bcc:
Date: tue, 24 sep 2019 15:23:38 +0530
Subject: re: payment not received - information - wrong
Dear grievance cell
I am following more than one month, no one giving any solution and i am not
Complaint comments  Read comments Complaint category Tax Services

Uber India — charging for the ride which I have not taken

 Gracy Anthony on Sep 26, 2019
I book an auto yesterday evening from jasola salson aurumn till south extension part 2. And instantly the ride was booked and it stated will take 5 min. After 5 min. I didnt received any message or call from the driver. So i called him to enquire. While i was speaking to him. The call got disconnected and the ride was also cancelled without any intimation to me. After sometime i received a message stating that i will have to pay back 20 rupees to the driver....
Complaint comments  Read comments Complaint category Car Rental

Uber India — fare charged double

 Naman Mukesh shah on Sep 25, 2019
We were charged double from the shown prices
Shown were 742 and charged rs 1573 and also took normal regular time we boarded around 7.56 pm and reached 9.14 pm. If this is the case we will take it to social media for the same
Than how would your customer can trust on uber on your said prices
We are really not satisfied for the same your unsatisfied customer

Mukesh shah...
Complaint comments  Read comments Complaint category Business & Finances

Uber India — order did not arrive

 Ankit Sarawagi on Sep 25, 2019
My order number is #ofe70
Date : 25th sep' 2019
Delivery boy name : anupam
Restaurant name : gofo

My order did not arrive and the status is showing delivered. I tried contacting on their helpline but could not connect as per their rubbish policy, which allows only ongoing order to be connected.

I tried contacting them on social media, but that too did not go as per plan. They readily said they can't help me in this regard, and asked me to do another process from the app, which i already did.

This is fraud happening in broad daylight.
Complaint comments  Read comments Complaint category Food

Uber India — over fare / no support from uber - chennai

 Princeman Rajan on Sep 25, 2019
Hello all i booked uber premier cab in chennai on 24th sept 2019. During booking the uber app showed 335 inr. The cab dropped our destination after 28km with 1 toll gate during the journey. Upon closing the journey the driver asked us to pay 472 and started to fight since driver's paytm account not credited and along with that i get an instant message that paytm deducted prescribed 335 inr from my account. I denied to pay the amount to driver but he picked up a fight and started using words. I raised a support ticket to resolve this issue. Uber simply closed the ticket stating this is out of boundary....
Complaint comments  Read comments Complaint category Car Rental

Uber India — uber service at kolkata india

 kaushik pattanayak on Sep 25, 2019
Hello this is kaushik pattanayak. I have uber account [protected].
I took a cab service for today morning price was shown 104 taken from after end my trip 296. I raised a complaint through mobile price was adjusted to 282rs. Are we begger? This is one of the worst service i have ever seen in my life. There is no call center no no emails nothing. If some having some urgent issue with drive and other things in uber they doesn't even have any option to call. I think this type of …………… should stop yrr....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Uber India — I am complaining that uber is a real thief

 Senjuti Mazumder on Sep 24, 2019
I took a uber on 23rd september, 2019 driver's name was promad or promod from tipu sultan majid kolkata to sealdah flyover and left my phone in the car without realising. Now after searching a lot i get this particular no. On google [protected] they really asked my card no. And when i refused they asked my i to wow such thieves i never expected uber to be such a big thief. How much i remember is the car's no. Last four no. S are g4868. That is all.
I will never further take a ride on uber and even strictly tell my friends and family not to ride it....
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Uber India — uber eat service

 Yogesh177931 on Sep 24, 2019
Providing bad quality food and also delaying the order than schedule time, no restriction to their delivery body, also charges us if we cancel the order if it is getting late...app is also complicated, if we have to talk to their customer care, it waste our time, they charges me for many time if it is their mistake too, they provide poor quality food on which they provide offer and combos...
Complaint comments  Read comments Complaint category Food

Uber India — unruly and arrogant behaviour of the cab driver

 Vilas Varaskar on Sep 24, 2019
I booked a cab online around 3.00 p. M. From vidyananagar to rgi airport hyderabad. I told driver lingaswamy cab no. Ts 07 ue 1052 to take the ride through shamshabad route but he was unnecessarily arguing & insisting to take to the route with which i had a bad experience previously. He himself canceled the trip on his mobile without informing to me.

After some argument, he agreed to take us thru the desired route at the fare rs. 517.60 shown by your app on my mobile but the same did not shown on my mobile nor i received information after the completion of the ride. He continuously...
Complaint comments  Read comments Complaint category Unauthorized charges

Uber India — arrogant & unpleasant behaviour of the driver

 Vilas Varaskar on Sep 24, 2019
I booked a cab online around 3.00 p. M. From vidyananagar to rgi airport hyderabad. I told driver lingaswamy cab no. Ts 07 ue 1052 to take the ride through shamshabad route but he was unnecessarily arguing & insisting to take to the route with which i had a bad experience previously. He even canceled the trip on his mobile.

After some argument, he agreed to take us thru the desired route at the fare rs. 517.60 shown by your app on my mobile but the same did not shown on my mobile nor i received information after the completion of the ride. He continuously argued until leaving us...
Complaint comments  Read comments Complaint category Unauthorized charges

Uber India — mon, aug 19, 2019 at 7:14 pm journey by uber-discrepancy in charges & receipt

 akhil priya Pandey on Sep 24, 2019
I want to register a complaint about the journey made on 19th Aug as per the subject line has a discrepancy in the amount charged and receipt received. While booking the amount visible in the Uber App in my smartphone was Rs.227 only while I was charged Rs.284.40 (details attached) and receipt downloaded from my UBER account is of Rs.116.73 only. (downloaded receipt attached)

Kindly get this rectified the same and I should be charged accordingly by giving a refund of the difference....
Complaint comments  Read comments Complaint category Car Rental

Uber India — uber app is showing pending rs 260

 laddoo05 on Sep 24, 2019
While booking cab on uber app i am getting a message that i have a pending payment of about rs 260/-.

I do not have any such pending payment. I have paid in cash every time i have hired a cab from uber. Furthermore none of my previous rides have exceeded the amount of rs 200/.

It seems that the message has been generated erroneously. It needs to be removed.

Please rectify the mistake....
Complaint comments  Read comments [2]Complaint category Car Service Centers

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