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Uber India Complaints & Reviews

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Updated: Jun 26, 2026
Complaints 5937
Resolved
183
Unresolved
5754
Bad 😕 It seems that Uber India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Uber India reviews & complaints page 3

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R
Riddhi Mistry
from Mumbai, Maharashtra
Dec 8, 2019
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different fare amount in receipt and invoice

Address: Mumbai City, Maharashtra

The vehicle sent was a wagon r, i booked a pool.
The pool already had 3 passengers.
1 customer had booked a single seat and the other had booked seats for 2.

Being the fourth passenger i had very little space, that too besides a male passenger.

Throughout the journey i had to sit cramped up.

Before booking i had no idea about the number of passengers.

Before pooling...
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L
Lattu69
from Mumbai, Maharashtra
Nov 4, 2019
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charged excess fare

Address: 51/22 Kundu Ghosal Road, Kolkata, West Bengal, 700057

I had booked an uber car on 3rd november, 2019 at 5.30 pm from saltlake sector v to ariadaha kalachand high school. The estimated amount of fare showed by uber was around rs.250.00 to rs.300.00. After completing my journey the fare showed around rs. 547.00. No alternate route was taken and also there were no traffic jam on the way. Actually there were no causes for this unexpected rise of fare. So i think, i have been cheated by uber and...
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A
anjula pandey
from Delhi, Delhi
Jul 2, 2019
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refund of money which was paid twice to driver

Address: house no 5 kewal park ajadput delhi, New Delhi, Delhi, 110033

I took ride from ajadpur kewal park delhi to okhla nsic metro station grandreams 15 th june 2019 and there was multiple cancellation by uber drivers all are asking where is drop where is drop after 1 hrs later i find cab and that day after completing ride i paid through upi money 556/-driver said that he didn't get kindly pay again but it was deducted twice from my bank kindly repay it from drivers's account to my account again or give me...
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S
Sandiy1222
from Mumbai, Maharashtra
Apr 29, 2019
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complaint against uber for high fares

Address: 14 OSTED AMIR KHAN SARANI HARIDEVPUR, Kolkata, West Bengal, 700082

Hi on 28th 2019 evening i have done a booking through my uber apps distance between my location to destination is 15.96 km. We are started our journey on 19.57pm and reached destination on 20.51 pm. So we are reached destination with in 53 minutes and cover almost 17 km distance. When i booked uber, uber confirm me that fares estimate amount is rs 319 to 422 but after completed rides uber charge me rs 596.31. This was totally miscommitted...
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G
Gagan81
from Bengaluru, Karnataka
Feb 10, 2019
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my uber account was deactivated by uber without any proper reason

Address: 122002

Dear sir,
I was using an uber account on my phone with the following email id - gagan. [protected]@gmail.com. Recently my account was deactivated by uber without any reason from their end or justification. Kindly help me out, to reach them to find a resolution in this regard. Also the customer support provided by them was negligible before account deactivation....
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S
Shreya Dey Sarkar
from Mumbai, Maharashtra
Dec 25, 2018
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intercity service

Address: 400080
Website: Uber. Com

Uber intercity is the worst possible service they have offered. First of all there is no customer service that can be contact while you are travelling or contact numbers for later. So I booked a intercity from Pune to Mumbai on 25th December around 4pm from the beginning of the trip the driver started throwing tantrums why did you add a stop to the trip, why is your added stop so far away such things which I avoided and choose not to answer....
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A
anhaddhillon
from Bengaluru, Karnataka
Aug 13, 2018
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not accepting payment in card and lack of support from customer care

Address: 122009
Website: www.uber.com/en-IN

I have used Uber in US without any complaint. If there was a minor issue, it was solved very quickly by the customer care.
In India, I am just shocked and disappointed by the sheer difference in service and customer care. First off, I added a new form of payment by an amex card. The payment was authorised and I completed the ride. When I tried to book the next ride, a message pops up that my previous payment could not be processed(why?,...
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N
Nikhita P
from Delhi, Delhi
Jul 23, 2018
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unable to download invoice

Address: Gurgaon, Haryana, 122018

I, Sahil Goyal recently took an Uber ride from Nizamuddin East to Gurgaon, on 3rd July, 2018 at 3:10 PM, total afre being Rs 515.02.

I tried generating an invoice for the same, it says there is an error and a customer support option pops up. But, when clicked, the page shows error.

The trip before this one also has the same error.

How am I supposed to download invoice for the same (I have got the...
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R
Ruhi kashyap
from Noida, Uttar Pradesh
Jul 10, 2018
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unprofessional drivers with pathetic service-uber

Address: New Delhi, Delhi
Website: www.uber.com

Dear Uber Team

I would like to inform you that your Uber service is terrible and drivers are unprofessional.I had done a booking on 8th June around 11:20 pm nearby Maulana Azad Road in front of Vice President House but your cab driver had not reached at my pick point and after that he switched off his phone and I couldn't contact him. So will you tell me that what kind of service it is? now you guys are telling me that I have...
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C
C R Madhu JTO MPLS
from Raia, Goa
Jun 24, 2018
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unable to download tax invoice

Address: 560005

I am c r madhu working in bangalore. I took one ride from jeevanahalli, cox town to bangalore international airport on 25/04/2018, 02.18 pm and paid rs 980 for the trip. But now, i am unable to download the tax invoice for the trip. When i tried in the app, it is advising to visit riders. Uber.com and the website send notification to my uber app, but i didn't received anything in my app. So please provide tax invoice for the trip done on...
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D
Dipena Hindocha
May 11, 2018
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charging more for the trips all the time

Address: Hyderabad, Andhra Pradesh, 500018

Uber is charging more if we take the trip at afternoon hours where no peak time will be there. For 100 rs they are charging 200 & 300 just for pool ride. I took the ride to airport at 11:34 am around and the amount they have charged was 471.39 rs just for 30 mins trip. This has become the new way of looting money from the riders. I want my extra amount that uber has charged....
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V
Vrajesh Jaykrushna
from Ahmedabad, Gujarat
Mar 17, 2018
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driver had cancel the trip after 20 minutes

Address: Ahmedabad, Gujarat

Yesterday i booked uber to chandranagar, paladi, ahmedabad.
Driver gave me missed call from his unregistered number after few minutes, when i called to that number driver told that you cancel your trip. I said i can wait until you come, than he asked me to wait and than after he cancelled my trip. I lost my half an hour in the process and felt cheated. Please let me know what kind of action you are going to driver.
Thanks. Vrajesh...
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R
ravindergoyal
from Gurgaon, Haryana
Jan 19, 2018
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invoice not provided for my trip

I rode from new delhi to ghaziabad on 6th january 2018. It was an official trip and i need invoice of my trip but uber has not provided it yet. On my uber account the trip details are not updated so i can not take receipt from my account. I have been waiting for it for so many days for the account to get updated but it has not been till yet. Please direct them to update my account or preferably send me invoice on my email id....
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R
Rakesh Anand Bakshi
from Mumbai, Maharashtra
Nov 27, 2017
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driver charged me cash though I had booked cab by cc

Address: 400050
Website: Uber

Uber claims that i have to pay them rs 210 for a ride that i booked via credit credit. When i told them that their driver ashok kumar, mumbai, took the fare from me in cash they continue to insist i pay them the fare by cc, so, i am being charged twice for one ride, once by their driver in cash and later by uber via cc; their response to me:

Hi rakesh,
On checking this, i see that the trip you are referring to was a...
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P
pratagar88
from New Delhi, Delhi
Nov 1, 2017
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my trip fare was too high

Date of incident - 25.10.2017
I booked a cab from ghaziabad (Vijaynagar) railway station to my home and the cab driver took a route longer than necessary. On complaining about the same on the trip itself, he didn't followed the map instructions resulting in higher fare.
I've been on the same trip quiet often but never faced such issue. You may also compare the distance & charges from the attached screenshot of the same trip...
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A
ankitasaraf90
from Kolkata, West Bengal
Aug 18, 2017
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the company is duping customers by using false promotions and not actually applying those promotions to the trips

Address: Gautam Buddh Nagar, Uttar Pradesh, 201307
Website: help.uber.com

I usually take a ride every weekend to a destination that is 4.8 km from my home. Rides o[censored]pto 8kms in delhi - ncr are covered under the promotional offer of rs.49. However due to a technical fault at uber's end, i have had to take this ride for as high as rs. 80 on multiple occasions. Inspite of multiple complaints, they are in no mood to resolve this issue and continue charging me heavily....
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A
anuttamadutta
from Kharagpur, West Bengal
Aug 2, 2017
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not able to get the invoice of my last trip

Dear sir,
I booked a ride from howrah railway station to iit guest house, saltlake on 21st july at 8.36 pm. I completed my ride and paid rs. 272 (22+ 50 for parking charge in uber stand near howrah station) to the driver named ram (Mobile no [protected]). But in my uber app it is showing that trip is cancelled. I need the invoice of my ride for official purpose. Kindly look into the matter and do the needful as soon as possible. br...
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S
skapo20
from Haldwani, Uttarakhand
Jul 1, 2017
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Refund the extra pay

Address: Gurgaon, Haryana, 122001
Website: www.uber.com

Dear Sir/Madam,
This is to inform you that today, when I was booking an Uber cab, the fare shown to me for the UberGo ride was Rs.112.38 but after the ride was complete Rs.144.38 was charged from me.So, I had to pay that amount.
I have been your customer since I have faith on Uber. So, I kindly request you to refund the extra fare that was charged from me, that is, Rs.32
Full details mention Below
Name - Siddharth...
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R
Rathin Kundu
from Kolkata, West Bengal
Jun 21, 2017
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Non receipt of invoices

Address: 711103

To date : 20th june 2017
The customer care executive
Uber inc. India

Dear sir,
This is to inform you that last week, i had travelled in uber twice but i am yet to receive the invoices. Generally it comes to my registered e-mail id : r. [protected]@gmail.com. But somehow neither i got any receipts nor any trip confirmation detail from uber.in both the cases i had paid cash to the respective drivers...
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T
TyaguMala
from Bengaluru, Karnataka
Apr 9, 2017
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Paid cash for my trip but shows outstanding and does not let me ride further

Address: 500009
Website: uber.com

I had made a ride on 5:35 PM on April 4, 2017 from my home to Secunderabad station by Maruti Swift Dzire(I guess) and paid the driver for the trip. When I open Uber app it shows that I owe Rs. 132.93. The driver could not see the amount on his screen nor did I get completion message. Since my train had arrived I had to rush in paying what the driver asked for Rs. 125/-. I paid the amount and rushed to catch the train. That trip payment still...
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