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Uber India Complaints & Reviews

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Updated: Jun 26, 2026
Complaints 5937
Resolved
183
Unresolved
5754
Bad 😕 It seems that Uber India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Uber India reviews & complaints page 2

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D
Dakshv
from Mumbai, Maharashtra
Jan 9, 2025
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Refund of Rs.232.22 in Bank Account

I had taken an Uber from Andheri to Churchgate. The price that was shown was Rs.559.68 and I was charged Rs.792. They gave me a refund but that has come in my uber wallet and I want it in my bank account....
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R
r sampath
from Mumbai, Maharashtra
Dec 26, 2024
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Bogus cancellation charges

On 22.12.2024, around 5 PM, I booked a taxi for going to sahar airport.Vehicle no MH01 EE0067?which was shown on my phone arrived . I travelled to airport and paid Rs 650 .The driver did NOT ask for OTP.
On my way to airport, another Uber taxi arrived at my residence and started calling me on phone which I did not attend as I did not book a second taxi.
Uber sent me bill for Rs 34 for cancellation of 2 bookings for which I can...
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C
craiggomes
from Kolkata, West Bengal
Nov 14, 2024
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Uber moto reckless driving, verbal abuse, violent threats

Detailed Description of Incident:
On 14th November 2024, at 6:18 PM, I booked an Uber Moto ride from Maula Ali to Topsia. The assigned driver, Mohammad, driving a Bajaj Avenger Street 150, did not arrive at the designated pickup point, necessitating that I walk a significant distance to reach his location. Despite this
inconvenience, I proceeded with the ride, only to experience a series of increasingly alarming

Reckless...
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S
saif21
from Pune, Maharashtra
Feb 19, 2024
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Uber overcharged after ride

Address: Uber
Website: Uber

Uber always charged over the fare shown while booking a ride. Also, this happens for almost every ride.
Plus now the application doesn't even allow to request refund.
Everytime I take a ride this happens.
It is a struggle and unpleasant experience ....
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T
Tsareen
Nov 18, 2023
Resolved
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Driver insisted to pay directly instead of app in online payment method

I took a ride on 8th nov and after reaching the destination driver said he does not want to be paid through uber app and insisted on paying directly to him. I told him that it will be paid online through application only but He was rude and arguing on the road for this and i had to pay him directly on his number..Now tha uber app shows that trip is unpaid.. i raised the concern and spoke to 2 executives and both of them told me that they...
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E
ekbal ahmad
from Delhi, Delhi
Nov 4, 2023
Resolved
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Dispute In Fare

Address: india

Yesterday I Booked an Uber Cab From Chotpur Noida To Old Delhi Railway Station Fare Of 610/-. But On The Way Driver Hit The Road Divider & Tyre Has Puncture To Change The Tyre Driver Taken Approx 30-40 Min, After Ride Complete This Duration Was Added In My Fare But It's Was Driver Fault & He Is Also Not Able To Drive Properly Extra Fare Taken 255/-
Date Of Booking[protected]
Mobial No - [protected]...
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I
iam_priyasinha
from New Delhi, Delhi
Oct 31, 2023
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Payment taken twice by driver

Dear Uber Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue I recently encountered during a ride with Uber, where I was inadvertently charged twice for the same fare. I believe there was a technical glitch or error in the system, as I did not intend to make a double payment.

Here are the details of the incident:

Date of Ride: 21 Oct, 2023
Time...
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H
himik
from Delhi, Delhi
Oct 17, 2023
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Not getting refund due to auto promotion fraud in uber

I booked a uber moto trip through uber app from dilshad garden, delhi to noida sec 62 dated 7-aug-2023, before the trip the fare shown was about rs 95 after automatically applied promotion, also i have not applied the promotion manually it was automatically applied on uber app. But after the trip the fare charged was rs 124. When i contacted customer care, they said they cannot adjust the fare. What kind of joke is this? Can you see there...
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G
garvansh
from Delhi, Delhi
Sep 14, 2023
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I am complaining about excess of fair then showed

Thanks for reaching out,

We understand your frustration. It looks like you were shown an upfront fare of INR 389.90 before you confirmed this ride and it holds as long as destination remains unchanged and the GPS suggested route is followed.

On reviewing your trip, I found that the drop-off location wasn’t the same as the one initially entered.

Hence, based on the actual pickup and drop off...
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J
Jalakandeswaran Sekaran
from Chennai, Tamil Nadu
Apr 24, 2023
Sep 11, 2023
This thread was updated on Sep 11, 2023
Resolved
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Double payment for same trip

On 24th April 2023, I booked my trip from Chennai airport to chennai central railway station and the trip showed Rs. 525 fare. I chose payment mode as UPI as I was not carrying cash, but as soon as the ride ended the Uber driver - Lakshmi Lenin asked me to pay directly to him by showing a gpay QR code. When asked about the app showing the Rs.525 due amount he said it will be refunded. Trusting that I had paid him directly but my account still...
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D
Deepkok
Sep 18, 2022
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Duplicate payment made for a ride

I availed of an Uber ride on 15th September 2022 at New Delhi from Alaknanda, New Delhi to T3 airport at 6:30 PM. On reaching the destination I made a payment of Rs.699.00 to the driver's bank account through Paytm. Unfortunately, my bank could not confirm if the payment went through. As the driver was getting delayed he requested me to initiate another payment of the same amount to his personal Paytm wallet on his tel No. [protected] which...
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P
pncsatna
from Delhi, Delhi
Sep 11, 2022
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Single Invoice Copy Required For Each Ride

Address: Gurgon

Hi Uber Team,

I am trying to download invoice copies for each ride because I need to submit to my office to claim the amount, but this time I am not able to download Single Invoice Copy For Each Ride. It's downloading a zip file where I have 2 invoice copies for the same ride, I have tried to get a receipt voucher but in the receipt voucher my name does not appear (Booking by).

Previously have single invoice...
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R
Richa31992
from Bengaluru, Karnataka
Jun 14, 2022
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Pending charge showing in app after I paid cash to driver

Address: Bangalore, Karnataka

I had travelled from Delhi T2 airport to Narmada apartment in Baba Kharak Singh marg area in delhi on 4th july 2022. I had made full payment right after the trip ended at 9:41 AM and I paid the entire amount of rupees 391 via Paytm at 9:42 AM. The driver has marked incomplete payment and now it shows that there is remaining payment of INR 300 on the Uber app. I have not been able to take any ride after that because I will need to pay extra...
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R
Rizw1610
from Kolkata, West Bengal
May 5, 2022
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Cab complaint regarding Refund-Payment taken twice for a single ride after 90 days of ride

Address: Newtown, WEst Bengal

Dear Sir / Madam,

I am writing to you to raise an issue about Cab payment Refund.

It occurred on: 3/05/2022 (May, 2022)

The issue that I have experienced was:

Hi,
I'm writing this to inform you that last year on 2nd July, 2021 I had a ride. I chose an online payment option but could not pay due to an internet issue. I paid in cash. It is very much understandable that the...
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T
thakuralka821
from New Delhi, Delhi
Apr 13, 2022
Resolved
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Amount paid through cash but status show pending in uber app

Address: new delhi

I had book a ride on 13.04.2022. After completion of ride, I paid amount through cash but Status of ride show unpaid on uber app and also i got an email that payment is pending and due on next trip. The relevant screenshot attached for your reference. kindly resolve my issue...
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D
DM Dispur Circle
Mar 12, 2022
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Complaint against Uber overcharging money

Uber riders in Guwahati, Assam, India are charging excess fare than the amount notified. We enter into a specific contract with Uber App wherein you disclosed the price and we agreed to it. Then how rider is entitled to ask any extra money beyond the amount which is reflected on the screen.

Also there is notion amongst some drivers that “the driver wants to charge more because it is giving an “extra” service, i.e. dropping...
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R
Ranjeet1222
from Delhi, Delhi
Dec 25, 2021
Sep 11, 2023
This thread was updated on Sep 11, 2023
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Want Refund against Paid cash for non cash payment also extra amount paid.

Website: www.uber.com

Dear Sir/Ma'am

On 24th December 2021 the uber driver demanded for cash Rs 150 for a non cash payment saying his account has not been credited and due to delay I also gave him a cash amount of Rs.150. Whereas the total cost on Uber’s app was showing as Rs 131.99 and this cost was also deducted from my amazon pay wallet. The Uber driver shouldn't have taken any more cash from me but still took it from me. Next Day, I spoke...
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L
lakshmi goriya
Dec 11, 2021
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Driver is very sick person

Narayan is driver name
HR55AF7548
He 8s a vry irresponsible person and misbehaving person
He drop off in between the way we book for DLF City court gurgaon and he drop at iffco chowk and when we ask for drop at DLF City court he stop the ride and said you booked for iffco chowk even I saw him total ride details but he ignored everything vry bad and arogant person....
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V
Varkap04
from Kolkata, West Bengal
Nov 19, 2021
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Behavior of the Drivers

Address: Kolkata

In the last one and a half years every time I book an Uber, the Uber driver calls and asks me the destination location. Uber has the policy of not telling the driver about the destination location. Whether I tell the driver or not they cancel the booking. The same thing happens if I book an Uber any time of the day. Often after several cancellations, I get the driver going. The behavior of the driver is rude and makes me feel unsafe. It is...
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S
Sukanyadey
Jun 14, 2021
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Payment done with cash but still showing unpaid amount

I have completed a ride on 14 th June 2021 around 6 pm. I have booked this ride by setting payment method as google pay. But the driver asked me to pay by cash as he forgot to bring some phone or something. I have done as asked and paid the amount Rs. 204.00 by cash. He assured me that there won't be any problem the app will be updated. But now in my app it's showing i have ₹203.95 the unpaid amount. Please help as soon as possible as I...
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