Uber India Complaints & Reviews

Hello, I was charged twice today for my trip to Mysore ! The driver asked for the money around 2400 I thought that my card (international one) was not accepted. I just found out now that I have paid twice with card and cash. I hope to get my money back and check why the driver asked for money in cash at the end. Best

I have registered a driver Id with Uber India however Uber rejected my driver Id due to an incorrect BGV done from their end. Despite reaching them multiple times, there is no positive action taken from Uber ends to provide me active driver ID. However Uber is also aware of the police case was not in my name even uber has not provided me with any case details through which I can identify the exact loop in case, still Uber is unable to grant me support for further procedures.
Uber customer support executive in the Kurla help desk centre has shown me the case details where it has been clearly mentioned that the name and address are different from my details as per Govt ID which is sufficient for uber to activate my ID.
My Registered Name: Imtiyaz Salim Shaikh
Name in Police Case: Salim Imtiyaz Shaikh (As Shown by uber customer support Executive)
Request your support kindly look into the BGV and find out the correct reason
Registered Email ID: [protected]@gmail.com

I have chosen the option of paying by cash in my Uber App. But this morning when I booked an auto it asked me to pay a balance of Rs 326 to the next driver. I could not use the uber service as I have no payment pending and I did not want to pay this amount. Is it someone else's balance wrongly charged to my account?

On 26 November I booked an uber auto the driver told to cancel the trip and told he will drop but outside o[censored]ber so i cancelled the trip
I was charged incorrectly so i raised a complaint but till now I haven't received any response yet.

Request to look into the issue

Today in morning i was booking uber auto but when i saw the price i was shocked later i checked that actual price is same but the offer value is reduced from rs 30 to rs 19 in just 2 days.
May i know the reason why the offer value is drastically change

Request to look into the issue

Nov 28th i booked a Uber cab. The estimated fare was rs.501.89/- i booked it and travelled -but
At the time of deboarding at the destination the fare showed up as 607.38
501.89 deduct in my paytm wallet and 105.49 is pending in my uber app due to insufficient balance in paytm wallet and immediately lodged a complaint with Uber. Please help me to remove pending amount.

Nov 28th i booked a Uber cab. The estimated fare was rs.501.89/- i booked it and travelled -but
At the time of deboarding at the destination the fare showed up as 607.38
501.89 deduct in paytm wallet and 105.49 is pending in my uber app due to insufficient balance in paytm wallet and immediately lodged a complaint with Uber. Please help me to remove pending amount.

I had taken a trip on 26th November 2022 and the driver asked me to pay in cash for a non cash trip
Tried contacting the customer support but it is of no help
Why should the payment be made twice for the same trip
The drivers will not accept a trip if the payment is made online
This is very bad experience and happens mainly in uber
Please remove the outstanding payment as I’m not going to pay for the same trip twice

After travel through UBER Cab from Bangaluru Airport to Electronic City During paying to UBER Driver through Gpay there was poor network and transaction taking too much time hence cancelled on page, after another attempt payment confirmation message from Bank also received (Once).
When I checked the bank statement is showing Two Transaction for same payment.
I contacted to UBER helpline to refund the duplicate payment, but UBER has denied instructing the Driver also not agree to share the contact details of Driver. ( Mr. Selvam Manikkam Vehicle Number KA03AC4683)

Madam/Sir,

1. I am a regular user o[censored]ber Cabs. For the last few days, I have been making frequent visits to Command Hospital, Pune for some treatment making entries in the Pune Cantonment area. Generally, the toll tax collection at the toll gate of cantonment area is manual & not like that of the highway toll plaza with automatic tax deduction tag system. Whenever any taxi, whether it is Uber, Ola or any private taxi enters...

I did a ride 26 nov 2022 via auto riksha at 9:24 pm arrived from jankipuram extension Lucknow to Oceans grand kursi road . I paid the driver for cash trip in cash . After I cam home from the function saw that Uber app showed outstanding payment of Rs 131 . I paid the driver Rs 140 9 rs as tip . Even though his driving was bad . Raised the issue thrice no response from uber . Worst experience and on top of it all . I rated driver 3 stars but my app shows 5 stars what ? I logged into the uber through browser it shows 3 stars but the amount is still there.

Tried to contact customer support no response . Raised issue no response what is this ? I will not pay the money and want the outstanding payment to be cleared immediately.

Today myself and my friend booked an uber auto to my friends place. Actually I had get down on my way but unfortunately I didn't know that there was an option to add extra location. We both got into the auto. I insisted him to take another route that was not shown on the map, and it was also an easier route that I suggested. But he refused to take that route and told that the drop location is in villivakkam I'll only take that route in a very loud tone. It was already 9pm. There was a flyover that he can take or else he can also go beneath the bridge. I asked him was he taking the bridge or is he going beneath. Immediately he stopped the auto and told in a loud tone that the drop location is in villivakkam and I'll go only by the flyover. I was totally annoyed but with lot of patience and respect I told sir which ever route we take it's the same route. If go beneath the bridge I can get down on the way. Immediately again he raised his voice and very disrespectfully told me that 'you cannot tell me on which route I should drive in' . I was very offended and got down from the auto, literally it was in middle of a busy road. I might have even got hit by another vehicle. But I still sent my friend in that same auto as I already Google paid him the amount. I had to walk for 20mins in a completely dark road.

This was a very bad experience for me. I don't want this to happen to any of the passengers in future.

Date of Incident - 19th November 2022
Description - I booked a ride from Uber and selected payment mode UPI.
Pickup from NIT-2 Faridabad and Drop - Sector 59, Backyard Sports Complex, Gurgaon.
Driver Name - Deepak Agarwal | Car - WagonR

Complaint - While book the ride, I selected payment mode UPI but once I reach to my destination I found some issues in Uber app and somehow I was unable to make the payment. On destination point, there was huge crowd due to sunburn festival and because of lot of police cabs weren't allowed to stay for long-time. So, driver ask me to make the payment directly for UPI and I did.

Now, Uber is asking from me to make the payment of outstanding balance. They are not coordinating with their driver and not allowing me to book any ride untill I will not make payment again.

I tried many time to reach their customer support but no call received by them. One template reply I am getting that as per the policy o[censored]ber, I have to finalize outstanding payment.

I have attached payment screenshot here.

Dear uber team,

On 21st oct i had traveled to thane marriage registerar from mira road and i had paid 730rs to driver hari shankar yadav through gpay you'll find the screenshot attachment but since my upi was linked it showing pending as paid it directly by scanning as per driver request.

Today i had booked again uber to thane from mira road and the same amount was deducted through upi by mistake i'm attaching the screenshot please look into this matter as i already paid cash of 500rs for todays trip.

Please check and confirm with driver i paid 500 cash today he was not leaving me i told him amount already charged 730 through upi when i already paid on 21st oct and today same amount deducted. Why ?

Wont use uber if not refunded.

Please refund my money.

Best regards

Dhananjay
[protected]

Cab no- KA41B8173 name : M Babu in Bangalore

Ride booked at 5 pm on 25/11/2022 from city civil court to Bangalore airport .

I am unable to get the tax invoices for my rides with Ola.

The rides are visible in app but not on the portal.

Please help me to get the tax invoices of all my rides.

I booked a ride from a location in Kochi (Cochin) city to the Kochi International airport. Mode of payment was get as UPI payment. Upon reaching the airport, the app just didn't respond. So I paid the driver Rs. 862 on his personal number using Google Pay. Screenshot of my bank account statement attached. Now, since then; I have been unable to book any further rides as the Rs. 793 keeps showing as "Unpaid Ride" and prompts me to make the payment. So I have to use other apps for undertaking my rides...

I booked an uber bike at 11:06am from VIP Bazaar to Park Street Kolkata and I was charged Rs 71 and I paid in cash and after 30 mins for returning back when I opened my uber to a book another bike it reflected that my this ride is unpaid please look into this matter

It's so much difficult to contact uber customer support. There is no way to reach out to them. Yesterday I booked auto ride for my father. From karvenagar pune to nanded city, pune. Total estimated fair was around 126rs.. As my father asked me otp on call, driver might realised that my father don't have app on mobile to verify fair. When they reached location driver asked him to pay 155rs as my father was aware about estimated ride charges he tried to call me in front of driver to confirm payment amount. Then suddenly driver changed his word and showed correct charge receipt of rs 126. My father paid amout in cash. But on uber app it still showing amount as pending payment. I am not able to book next ride. As we already paid last ride fair how to clear this pending payment. I am surprised that such big company don't even have proper customer support for help. In my case their q and a article is useless.

I had made a ride on 15 August 2022 from my friends place to my residence, and the trip got over at 6.29 PM. I paid the driver Rs. 695 for the trip.

After few days when I opened my Uber app to take a new ride, it showed that the said trip's amount is outstanding & I need to pay the amount to proceed further.

I had not opted for any online payment & have chosen for COD.

This is not the first time I am facing this issue. I had faced similar issue in March month of this year.

Kindly note that this is highly inconvenient for me as even after making the payment by cash. I am not being allowed to take further rides stating that I need to make payment.

It keeps blocking my travel each time but reminding me to pay.

The trip payment still stands outstanding and this needs correction for me to avail your service.