Uber India Customer Care
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Uber India Customer Care

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Customer satisfaction rating
2%
Complaints
4725
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0
Resolved
108
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Uber India Complaints & Reviews

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Uber Eats — not delivered food after payment

 Manisha Balwani on Jul 3, 2019
I have 2 two complaints against uber eats of same problem that after receiving payment made by debit card but order not delivered
1st one of 30-06-19 at 8.28 p. M
2nd second of 02-07-19 at 7.31 p. M
So please help me in getting both refunds of rs 68.85 + rs 68.85. = rs 137.70 from uber eats
This company is fraud that after receiving payment not delivered food...
Complaint comments  Read comments Complaint category Food

Uber Eats — order not delivered after receiving payment

 Manisha Balwani on Jul 3, 2019
Yesterday on 02-03-19 at 7.31 p. M i manisha balwani had placed an order to uber eats at btw nsp for one plate dahi bhalla and payment made by debit card of rs 68.85
But your company canceled order after receiving payment which i made from my debit card for rs 68.85 without any reason
So please help me getting refund my payment of rs 68.85 which i paid from my debit card urgently attached payment receipt...
Complaint comments  Read comments Complaint category Food

Uber India — unprofessional uber driver............

 Kart1999 on Jul 3, 2019
Driver accepted my ride but didnt turn up even after 15 minutes of repeated calls. I canceled the trip and lost money. When i tried to book again, the same driver was allotted to me again, and the same issue repeated. I ended up waiting for 40 minutes; he would not pick my calls or cancel the ride. Finally i had to book for an ola cab. Although the cancelation fee was refunded to me later, i am extremely dissatisfied with the driver's attitude....
Complaint comments  Read comments Complaint category Taxi

Uber India — double charge

 Jai Jaipuria on Jul 2, 2019
Dear Team,

I traveled by Uber on 05-July-17 with Salim as driver, i paid the driver cash however the uber system still shows i owe them 341.83.. I called them when this had happened and they said they will fix it...i have just returned to the country a month back and tried using the app again and to my dismay find out that the system hasnt been corrected...I spoke 2 or 3 folks in uber and each of them say the same thing again and again..."you should have contacted us when the issue happened" well i did do that...

Can this forum help fix this ? or shall i approach...
Complaint comments  Read comments Complaint category Unauthorized charges

Uber India — driver stole my valuables

 Ishanshi Pathak on Jul 2, 2019
I booked a cab around 1600hrs and the cab driver came and said hell take extra money to wait i agreed and kept some of my bags inside the car and asked him to wit for 2-3 minutes to get my other bag but when i came back with my other bag all of my things were lying outside and without informing he left. When i came back with my bag i saw everything lying on the road and after a day i realised one of my bag was missing and it had expensive watch wort 30k and other electronic items inside it.. Which i kept inside the car, the driver did not call again i reported this to uber they did not give me the...
Complaint comments  Read comments [1]Complaint category Car Rental

Uber Eats — order cancelled but not refunded [Resolved]

 Nanprem on Jul 2, 2019
I placed paneer fried rice from bharani veg on 21st june 2019 at 12.10 pm and my order id #b5863 and did a payment via debit card but unfortunately my order was cancelled and still my amount was not refunded and i also complaint this in uber eats payment issue by uploading a screenshot of transaction detail of my debited amount. Kindly consider and do the needful....
Complaint comments  Read comments Complaint category Food

Uber India — refund of money which was paid twice to driver

 anjula pandey on Jul 2, 2019
I took ride from ajadpur kewal park delhi to okhla nsic metro station grandreams 15 th june 2019 and there was multiple cancellation by uber drivers all are asking where is drop where is drop after 1 hrs later i find cab and that day after completing ride i paid through upi money 556/-driver said that he didn't get kindly pay again but it was deducted twice from my bank kindly repay it from drivers's account to my account again or give me free ride same amount 556/- that was very bad day and very unsatisfactory feedback to uber drives...
Complaint comments  Read comments [1]Complaint category Banks

Uber India — amount deducted twice.

 Balakrishna Rao Rj on Jul 1, 2019
Hi, i have travelled in uber on april 1 from gurgaon sector 53 to sector 74 and used google pay as payment mode. After completing the trip when i about to take the next trip, i paid the first trip amount via google pay. But in second trip the first trip amount was added to the amount of second trip where i have selected the payment method as cash. I mailed uber twice with screenshots and proof. But there is no response from their end....
Complaint comments  Read comments Complaint category Car Rental

Uber India — I am complaining about uber extra fare charges.

 imdad85 on Jul 1, 2019
Dear sir,
I was taken uber ride from khaliullah masjid jamia nagar to lal quila, the route was decided by driver according to gps but i told him to choose via maharani bag, kale khan, rajghat route, but he refused to go with that route. He told me i will go according to my gps route, but he never told me about extra toll charges. So i am requesting you to kindly review my request.
Its a totally unfair charges.
At the time of booking the fare was rs.-188.75, when i reached at lal quila the fare was rs.-419.75.in which rs 231 was hidden. Which is not acceptable by me. So kindly...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Uber India — ride pass not working while taking the ride

 dimpy_93 on Jul 1, 2019
Purposefully, deactivating my ride pass at the time when i have to take a ride, is a crime, ridiculous activity that one could think off.

I am posting about this offense on social media along with the complete case and all the executives names who have been replying me till now in these 3 days; since i have not received my refund.

"shame on you.. Shame on uber"...
Complaint comments  Read comments Complaint category Car Rental

Uber India — extra charges on my last trip i. e. on 29th june night

 abhishekraj1976 on Jul 1, 2019
Plz refer my last trip dated 29th june 2019 (Night) please note that while booking amount shown was rs. 530 and while reaching home the amount charged rs. 824. Please note that the traffic was normal driver had take one wrong cut about 1 km extra.
How can you charged rs. 824 for abount 16 km, please arrange to refund the extra amount charged
Best regards
Abhishek raj
[protected]
[protected]@gmail.com...
Complaint comments  Read comments Complaint category Car Rental

Uber India — paid extra 100 rs to driver

 Parvati Sonapatti on Jul 1, 2019
My driver asked for 322 rs and the trip charge was 222 rs. My husband pain google pay and later saw the receipt it was 222. We tried reaching driver but he is not responding. Raised our issue in uber app but no where it is helpful. No option in the app for customer service call. Very much disappointed with the driver and uber too. Lost my money need a refund of the same....
Complaint comments  Read comments Complaint category Travel & Vacations

Uber India — extra money collected from me.

 ArnabTalukder on Jul 1, 2019
On 28th i took a trip with uber from belapur to palava city. After complition of that trip the driver told me i have to pay rs.1325. Also i got a message from uber saying "please pay your driver rs.1325.49. You can view more details in the app". I didnt have that much of cash at that time neither i am able to change the payment method. At that time driver suggest me to pay through paytm and provided me the paytm code which hanging in the cab. So i paid the amount through paytm. After some time when i checked the app, it shoeing thetrip cost was rs.530.72.
From that time i am trying to contact...
Complaint comments  Read comments Complaint category Taxi

Uber India — left my mobile in uber car

 2nd may on Jul 1, 2019
Uber complaint number 2373233 as per my earlier complaint i left my mobile in uber car at hyderabad on 24th june 2019 while reaching airport

I have received intimation that my mobile is with uber office at kondapur hyderabad hitech city

I am reaching tomorrow to hyderabad. Please suggest me whom to contact before visiting the office and at what time...
Complaint comments  Read comments Complaint category Mobile Handsets

Uber India — missed flight due to late arrival of driver-incurring heavy loss

 S K Bhattacharjee on Jun 30, 2019
Booked uber premier at 3.30am today 30.6.2019 from 835, sector 9, rama krishna puram to t2 terminal igi airport. With great difficulty and after many phone calls the driver arrived at 4.15am and till the time we could reach airport, we could not board our flight. Due to the late arrival of the driver, we missed our flight. The maps used by uber seems to be very faulty and the driver was also not able to reach the pickup location. We incurred a loss of rs.12000 (Return air fare for two persons). Will uber take the responsibility for this and compensate us for the huge monetary loss incurred by us...
Complaint comments  Read comments Complaint category Car Rental

Uber India — drivers cancelling the trips

 jjjaaayyy on Jun 29, 2019
I[censored]ber drivers cancel the trip, is it mr. Dara khosrowshahi who will refund the cancellation amount? Why is that complain not mention in your so called "help" section?

Today on saturday, june 29, 2019 the driver cancelled my trip once and yesterday on friday, june 28, 2019 the drivers had cancelled my trip twice. I need a refund of inr 150. (Inr 50 cancellation fee per trip.)...
Complaint comments  Read comments Complaint category Taxi

Uber India — my amount not refund after 2 months

 kundan potdar on Jun 29, 2019
Sir maine uber eats se apana sweet vijay nagar se 250 gram boondi ke laddu ka order diya tha tab maine uber eats delevery boy ko 140 rs cash payment diya but mere next order main uber eats company ne mere uber account se 140 rs charges liye past order ke. Maine 5 bar compaline karai but abhi tak 140 rs refund nahi aye
Apna sweets namkeen and sweets - vijay nagar
Order #68cf3 • april 13, 2019 1:30 pm
•2
Boondi laddu (250 gms)
Inr 190.48
• delivery fee₹ 15.00
• subtotal₹ 190.48
• discount (₹ 75.00)
• tax₹ 9.52
• total₹...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Uber India — trip cancelled by driver pradeep vaidya

 hddesai on Jun 29, 2019
This is to inform you that pradeep vaidya driver could not locate and came for pickup at nehru road, vile parle east, near hdfc bank. Despite sending the note to him. On calling him twice or thrice he was not picking the phone. He was very rude while talking after repeated calls. Despite our request to come at pick up point, instead of coming he himself cancelled the trip. We had to go urgently to doctors place. At andheri. We had no other option but to cancel out doctors appointment. We are not responsible and shall not pay cancellation charges. On the contrary you should take very strict action...
Complaint comments  Read comments Complaint category Car Rental

Uber India — driver cheat, unprofessional, unsafe

 agrawal_rd on Jun 29, 2019
Yesterday 28th june 2019 i booked uber cab to go from my residence in saligramam chennai at 12pm to sankara netralaya main bldg. Chennai under offer scheme of save rs.75/-. Because of apps server problem in uber i was made to pay full fare of rs.151.66 as shown in driver mobile. I paid in cash rs.155/- to driver - which was the full amount and i was not given ant offer discount.
To my surprise when i booked cab in evening at 5.30 pm i was shocked to see that morning driver reported to uber office that i did not pay the fare to driver at all and as such in the current booking i was to pay...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Uber India — worst price structure cheating

 Vijay Ragavan Sourastra on Jun 29, 2019
I really saying today is my last trip in uber. Due to worst price structure it’s like a cheating to customers. I was book ride airport to tambaram the fare is showed rs 233. When i was finish my trip the fare is rs 384. What the reason for the additional fee. It’s totally cheating kind of things. Please don’t use uber. Waste your money and time. Not genuine service. I am going to un install the app....
Complaint comments  Read comments Complaint category Travel & Vacations

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