Uber India Complaints & Reviews

Dear Sir / Madam,
I booked an uber cab for one of my friends for going to Airport - terminal 2 at Mumbai. On reaching the destination, my friend made the payment in cash to the driver. I had received a request for payment through UPI since I had registered mode payment through UPI; which I did not approve, since I knew friend will pay in cash to the driver.
While booking the cab estimated fare was shown around Rs.500/=. I was told by my friend the driver showed the app with Rs.603/= as the fare and they paid Rs.620/= (Rs.17/= as tip to the driver). The continue to show as “payment Failed” Amount as Rs.479.39. After some time I wrote to Uber support stating the above facts and requested them to check and let me know whether payment was received by the driver in cash.
I gave the details as required by the uber support team and now they are asking me to pay Rs.129.39 and showing the amount as outstanding and informing me that I am required to clear this amount before booking another trip with them.
These questions raised by me remains unanswered.
1. How was the amount of Rs.129.39 outstanding is arrived at.
2. Whether fare determined as Rs.732.39 (603 paid in cash Plus outstanding of Rs.129.39 and the details for that.
Having failed to get any reply for these 2 questions, I asked the Uber Support team let me know the appellate authority with whom I can take up the matter. Even that request is not heeded. It appears that they have decided not to reply me.
Some extract of my e mails

I am unable to understand how you arrived at the figure of Rs.129.39.
in the first sentence you state "We reviewed the trip details and as an exception, we’ve updated the fare to INR 129.39 for the extra cash you paid." In the next paragraph and sentence you say "clear the outstanding balance of INR INR 129.39 for the trip" These are contradictory statements. If I have paid extra cash, why clear the outstanding and where is the outstanding and in fact it should be lying to the credit of my account.
Now the details:
1. Payment failed as per information sent on completion of trip Rs.479.39
2. Amount shown as per your app on completion of trip Rs.603.00
3. Amount Paid in cash Rs.620.00 (excess paid may be considered as tip to the driver)
4. Excess cash paid to driver[protected].39 Rs.123.61
It may not be out of place here to mention that the fare estimated at the time of booking was around Rs.500 ( less than 500/= (which I do not remember exactly now) or could be the figure of Rs.479.39 as shown in 1 above.

Hope you will look into the matter and clarify on the issues raised herein
Will you clarify how the fare for trip has been calculated and adjusted?

Please give me fare calculation and how the adjustment is made and arrived at the outstanding amount of Rs.129.39.

Yours truly
B.V. SHETTY

I SHALL APPRECIATE IF YOU CAN INFORM ME HOW I CAN ESACALATE THIS COMPLAINT.

I had made a ride on Jan 21, 2023 from Sivaji nagar bus stand (Bengaluru) to suraksha landmark, BDA, 80 feet road, arekkere bangalore by booking uber car using my sons uber account. The uber showed a maximum amount for ride as Rs 280/-.Car driver name was Hareesha M S. After reaching the destination, the driver urged us to pay Rs 385/- to him. But when we denied it he urged us to pay the amount into his account showing the QR code. As i was new to city iI paid the driver Rs 280/- for the trip using my upi account (Transaction number: T2301211346502218261655). But When I open Uber app it shows that I owe Rs. 272.79 which i declined to avoid double payment. I paid it just because, he urged us to pay into his account . That trip payment still stands outstanding and this needs correction. I am unable to book the ride due to this. please help me to come out of this double payment

It is sad to note that the driver could not find the location and the driver himself cancelled . why the charges has been levied on the customer. it is unfair practice.

I had made a ride on Dec 11, 2022 from my Nandanam to mmda colony and paid the driver for the trip. When I open Uber app it shows that I owe Rs.83. But in app it's showing as pending understanding and unable to book Uber now

I completed a trip on the 18th of January, 2023. I had to pay the amount online, which the driver also knew. He accepted the ride and reached the location. On reaching, he refused to accept the online payment. My payment was already set to be done online, but he was adamant on being paid in cash. I had to pay him in cash. When I open the Uber app, it still shows me an outstanding payment of 72 rupees. I am not able to book any ride. Highly disappointed. Please look into the matter at the earliest.

Today i was booking an auto i was surprised to see the price of auto it was 90 rs after applying discount
Why the prices of auto are going high day by day

It is creating a problem for daily travellers

Please look into issue

I have paid by google pay to my driver when I took the ride. But it showed as unpaid in the app, and I had to pay again to take another ride. Also my Paytm was linked to the uber app and I clicked on it and it got paid to Uber. So I paid twice. Can you refund me for the additional payment made.

I had taken Uber on 27 December 22 from AFNOE, sector-7, Dwarka to Delhi airport T3. I had made payment to driver through UPI, but the Uber app is still showing the payment as pending. I have sent screenshot of bank statement showing the payment to be completed, however the customer care is not responding. I need the bill showing that the payment has been done.

I booked a ride through Uber on 10:55 AM on January 11, 2023 from my New Delhi Railway Station to Ibis hotel gurgaon by Maruti Swift Dzire and paid the driver for the trip. The price of the entire ride was Rs 620 ( as mentioned by the driver) and I payed the full amount via PhonePe UPI. When I open Uber app it shows that I owe Rs. 339 and have only paid Rs280. I have talked to the Uber customer support via support chat/email (they do not provide option to call). They are not fixing the issue and are demanding me to pay extra Rs339, on top of Rs620 which I have already paid for the ride.

My dad never used uber app, and in recent time he is getting calls every now and then for pickups. he is too old to take calls every hour. I have tried to reach uber by twitter medium but it seems it not helpful yet. please i need help urgently before my fathers mental health gets disturbed by these calls.

Twice charges agaist one single Ride.
1st time charge - Date : 18.12.2022 - Uber Ride charge 158.32 INR - Paid by cash to driver- Pintu - Vehicle WB04G7475
2nd time charge Date : 07.01.2023 - Uber Ride charge 321.00 INR accumulating with previous charge.

I want my money refund from uber.

When we booked uber for returning from Airport the driver called us and forced us to call on a different number so the call was not recorded and began to negotiate for paying him personally. When I didn't agree he came and put our luggage in the car and then began asking for payment. We were all ladies in the car. When we refused to pay him in advance he began to abuse and was loud and harressing us, insulting us and he forced us to take the trip and was driving dangerously while through the trip he was talking to a friend on the phone. If you keep such drivers its a shame and I m going to report this to your International office.

Date of incident 6/1/2023 at 23:13 pm drivers name Abhishek

Respected sir
i booked uber cab on 14 december 2022 and dropped to desires location also paid money in cash to uber driver. But my uber account shows pending charge for that trip and asking for money again..fraude from uber service. i m not happy with this. I dont want to pay double for it. already paid uber fair charge to in cash to driver.

Respected sir
i booked uber cab on 14 december 2022 and dropped to desires location also paid money in cash to uber driver. But my uber account shows pending charge for that trip and asking for money again..fraude from uber service. i m not happy with this. I dont want to pay double for it. already paid uber fair charge to in cash to driver.
Regards,
prafull patel
Ahmedabad
[protected].

Today in afternoon i took an uber auto. Later i was shocked to see that the price of auto was high . later i saw that price before discount is same the promo offer is changed from 45 rs to 35 rs in just 3 days.

May i know the reason why the promo value is drastically change

Today in morning i was booking uber auto but when i saw the price i was shocked later i checked that actual price is same but the offer value is reduced from rs 45 to rs 42 in just 2 days.
May i know the reason why the offer value is drastically change

Request to look into the issue

I had made a ride on December 292017 from Hotel Ramhan Palace Mahipalpur to Terminal 2 IGI AIRPORT by Uber and paid the driver Rs 351 through Google Pay for the trip. When I open Uber app it shows that I owe 282. The driver has reported that I paid only Rs 70. I paid the amount and rushed to catch the flight. That trip payment still stands outstanding and this needs correction. Can provide details. Please contact me on navjot(dot)uiet(at)gmail(dot)com

Yesterday night I travelled from UBER and I select the payment option as Cash but due to low cash I made the payment by UPI, I am also attaching the payment screenshoot and now in uber app its showing me unpaid why it’s happening?

Please help me out.

Hi Uber Associate,

on the 21st of December 2022, I was, at 18.58 hours India time, incorrectly charged INR 86.76 /- for a trip that did not happen.

I paid upfront after booking and was told I won't be charged if no car is available (and indeed it turned out no vehicle was available).

But the charge has not been reversed after 24 hours.

I have been billed for a trip that was never confirmed by Uber.

Please look into this and reverse the charge on card.
Call me if you need more details.

Thanks

Sudarshan

sudarshan.[protected]@gmail.com

I travelled in Uber auto from Medavakkam to Pallikaranai on 17th Dec 2022 at about 11.45 am. The amount initially shown on my phone was Rs. 77. After reaching home, the driver insisted to pay Rs. 100 showing his mobile that the amount to be paid was Rs. 88. I paid Rs. 100. When I opened my Uber app, it shows that Rs. 77/- is due and to make the payment online. How the driver collected cash when the payment was supposed to be online and how Uber sends notice to pay online after making the payment in cash?