Uber India Customer Care
Uber
Customer satisfaction rating: 2%
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4788
COMPLAINTS

Uber India Customer Care

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Customer satisfaction rating
2%
Complaints
4788
Pending
0
Resolved
109
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Uber India Complaints & Reviews

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Uber India — unresolved fare payment issue.

 shourjo008 on Sep 10, 2019
Date: 8/8/19
Passenger name: shourjo bhattacharya
Regd. Email id: [protected]@gmail.com
Regd. Phone no.: +91 [protected]
Description: on 8th aug'19 i have booked a cab at 19:56 from vashi to lokhandwala in andheri (W). The driver of the cab name is shankar and it was a maruti suzuki wagon r. While booking i saw the fare was rs. 565.75 and i chose to pay by google pay. After completion of my trip the driver mr. Shankar told the fare was rs. 300 and something and which i paid by cash since i had that amount with me at that time.
Since then, i have complained a lot...
Complaint comments  Read comments Complaint category Taxi

Uber India — cab booking cancelled just before 15 minutes without informed

 yoursubhashis on Sep 10, 2019
If i have not a car, then i definitely missed the morning flight. I had scheduled the booking of cab at 4:45 to 5:00 am on 03.09.19. When i checked 4:15 am, then shown it was scheduled. But at 4:45 am when i checked the status of cab, then there was no booking and uber just deleted the schedule without informing me. I had no option find out at last minute, i went out with my vehicle and parked to my office near to airport, then went by a auto. How we believe the service provider. Please take necessary action....
Complaint comments  Read comments Complaint category Public Transportation

Uber India — paid cash but still uber shows outstanding payment

 nehadongare on Sep 9, 2019
I have booked an uber ride on 21.5.2019 from city pride kothrud to shivaji nagar with hyundai xcent at 3 pm. After reaching shivaji nagar i paid rs 158 in cash and rushed to catch a shivneri. I did not check the status that time. Now i want to book an uber for another ride from pune to mumbai but app shows that rs 158 is outstanding.
Please help me in this regard. How to settle this account?...
Complaint comments  Read comments [3]Complaint category Car Rental

Uber India — uber taxi trip

 saleesh narayanan on Sep 9, 2019
I am Saleesh Narayanan from Kerala.
Yesterday (8.09.2019) I hired an uber taxi from bangalore sheshadri Road to M. G ROAD at 4.48 pm. It was a Maruti Ritz car.The driver's name was Basavaraja. He called me from a mobile number[protected]. He charged me Rs 137 and as I didn't have sufficient change, I gave him a 500 rupees note. He said he too don't have the change and will come back to me with the amount which has to be returned to me.I waited for him, but he didn't come back. Only then I realised that I got cheated.
I request you to initiate an action in favour of me.
Thanking...
Complaint comments  Read comments Complaint category Car Service Centers

Uber India — wrong charge due to uber driver

 Amit Kr Sil on Sep 8, 2019
Hi,

I would like to register a complain on a cab driver mr. Vinod. Today at 7.42 i had registered a cab from new delhi and had taken follow up regular basis but he had asked to go this & that place to catch the cab. At last, i could not find at mentioning place and he had cancelled the cab and i had paid rs 42 for it. Later on again i had booked a cab and mr sigh is very helpful.
Now, i want to get back my additional amount of rs 42.

Register mobile number :[protected]

Snapshot attached.

Please assist me on this

Thanks...
Complaint comments  Read comments [3]Complaint category Car Rental

Uber India — I have paid full fare in cash but it shows fare as outstanding

 Dinesh Raghav 2019 on Sep 7, 2019
I had made a ride at 8:05 a. M on 2nd sept 2019 from my home (Khirki extn., malviya nagar, new delhi) to hero honda chowk, gurgaon by maruti suzuki alto and paid in cash full amount (Rs. 409) to the driver for the trip. When i open uber app it shows that i owe rs. 200. I did not get any message or mail from uber regarding any balance payment. When i tried booking my next trip, it show that i have balance from my last trip. It is shocking. That trip payment still stands outstanding and this needs correction....
Complaint comments  Read comments [2]Complaint category Tax Services

Uber India — payment outstanding

 Shubham Singh995 on Sep 7, 2019
Yesterday around 6:15 pm i came back from college. I paid the driver rs 186.15. Driver name was aarif, driving a maruti suzuki swift dzire. But when i tried booking other ride, it was showing i have not paid the amount for my previous trip, so they are adding my outstanding amount to my current trip. It was all the driver's fault, even though i have paid him in cash he selected an option in the uber app that i have not paid anything, and now they are asking for more money. When i am calling the driver he is not answering, only sound i hear when he picks up phone is horn and roads.

This...
Complaint comments  Read comments Complaint category Car Rental

Uber India — driver asking for location and cancelling the trip

 sumansikka08 on Sep 7, 2019
Mr jagjeet your driver insisted me to tell the location and cancelled the trip. His car no is dl1rtb0243. My uber app is registered with mobile number [protected] suman sikka
Moreover this has become practice these days o[censored]ber drivers and i have been facing this since last month.
If this continues it will harm your reputation and scenario will be like monopoly of auto drivers that used to happen before arrival of these cabs...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Uber India — complaint against uber india, regarding pick up and drop location

 Di Gi on Sep 6, 2019
I booked an uber pool cab today at around 10.38am, driver arrived to pick me up around 11.20am almost after an hour.
I had booked my cab from svr complex to big basket ho (New). Hardly 7 km's from my pick up point.
Due to delays as per uber the driver dropped me at mayanta park hebbal location, location of my co passenger. Driver was abusive. Ran away after dropping there. I have all screen shots and proof of all details.
Till now they have not resolved and responded in my issue.
As i had to book another ride from ola for my drop location.
Needs your help regarding...
Complaint comments  Read comments Complaint category Car Rental

Uber India — driver cancel the ride second times

 arun kumarbhanot on Sep 6, 2019
Sir it happens two times when I booked the ride from elante mall to my residence panchkula the uber driver was not ready to go to panchkula saying he was not having the permit before that I booked the ride from chandigarh air port to my residence panchkula but driver canceled my ride by saying no permit please tell me is this my fault and uber is working to charge the customer or this is making fool the coustmer by looting the people without knowing the reason of canceled I surprised the working o[censored]ber so do the needful otherwise i will with consumers fourm...
Complaint comments  Read comments Complaint category Other

Uber India — uber eats food delivery

 ब्रह्मकमळ साहित्य समूह on Sep 6, 2019
I have ordered for a food. My phone was off as i was at work. However i had informed the security desk to call me on my extn when delivery arrives. Approx delivery time was 12 am. I went to check my delivery status at the reception desk at 12.5am but no one had come to deliver the food. I checked in the app. My delivery was cancelled. As it was late i dis not have anything to eat after that. I sent a text to the delivery person on the app. But he never replied. While leaving the office in the morning i have booked uber cab but i had to pay for the food which i never got. I paid 89rs as i did not...
Complaint comments  Read comments Complaint category Food

Uber India — unprofessional behaviour by uber driver

 Z17 on Sep 5, 2019
On 4th sep'19 i booked a cab from advant navis tower sector 142 noida to defence colony ghaziabad.

Once driver came he asked for drop location i told him but denied said cancelling the same. After requesting he agreed but dropped me before my destination which is very unprofessional.

I tried to reaching uber support regarding this but didn't got any response.

Please look into....
Complaint comments  Read comments Complaint category Education

Uber India — uber cab service was poor

 Indira Mythili on Sep 4, 2019
We have booked uber on 30 aug, 6:12 pm to go to the airport.in the middle of the way, the cab was out of petrol. Because of this, we missed our flight and we had to book another one and i ended up paying my fare too. He did not even check whether the petrol is sufficient or not, he did not inform us prior too. I request for refund and please take care of these basic and important things so that anybody else would not suffer in the critical time....
Complaint comments  Read comments Complaint category Travel & Vacations

Uber India — I was charged through paytm for a ride which never took place

 gitamani on Sep 4, 2019
Today[protected] I asked for a Uber ride by Auto. The driver's name was intimated to me on my app. Here is the entry in my Paytm passbook:+
• Paid for order
• UBER Order #25bbed590ff03d97a7bfc23a92f2aa0
• Transaction ID [protected]
• [protected]:38:38 PM
Rs 212.06
-
SUCCESS

This trip never took place as the driver did not turn up. Please refund the money paid by me immediately....
Complaint comments  Read comments Complaint category Other

Uber India — un-professional driver waste valuable time & money

 RK Sen on Sep 4, 2019
On dtd 03/09/2019 at about 6:11 pm my wife booked one maruti suzuki swift dzire uber cab (Destination to south sarania road via rajgarah-lachit nagar road, guwahati) just started the ride she told to driver temojin to go via short-cut through sreenage-tarun nagar connected bye lane to reach g. S. Road via abc
Being sreenagar traffic point thoroughfare is blocked at that time.
But the driver not heard my wife's advice and turn the car to sreenagar traffic point and as usual the road is blocked & he turn to ganeshguri to take u-turn.
When the car came to abc my wife again request...
Complaint comments  Read comments Complaint category Car Rental

Uber India — outstanding payment inspite of paying driver full amount in cash

 Nikhita Dsouza on Sep 3, 2019
I took a ride from udyog vihar phase 4 to dwarka sector 7 on 02/09/2019 in a maruti suzuki wagonr at 1:49 pm. I paid the entire trip amount of ₹299 in cash, yet it shows an outstanding payment is pending for the entire amount. I sent a complaint on the uber app but haven’t received a reply yet. I can’t book a ride due to the same issue. Please resolve it. Thank you....
Complaint comments  Read comments Complaint category Taxi

Uber India — driver cancelled the trip without arriving to the point, don't notify me on this and cancellation fee is charged for no reason

 Gayumuni on Sep 2, 2019
I had a bad experience from uber auto today, drivers not turning up and last minute cancel the trip and put us in trouble and mental strain. 
Even driver cancelled trip by not turning up will be charged to me as cancellation fee. i had booked an ubar auto from babusapalya bangalore and tried contacting driver several times and it's said number is invalid, neither driver dint contact me. I wàs waiting for almost 15 minutes in the point but driver dint turn up neither received any response from him. Later i tried booking an other ubar auto and saw a pop up asking me to pay my earlier charges...
Complaint comments  Read comments Complaint category Taxi

Uber India — wrong cancellation charges from uber

 divysoni3 on Sep 2, 2019
My name is divy soni and mobile no. [protected]
I booked uber taxi on 21/7/19, 3:37 pm, when i called driver he said he is on a trip and going to drop someone than he will come to pick me, after 5 min he said he is on his way, i was getting late for my train, i called him many times he was rarely picking my phone after waiting of around 15 min he said its raining and he can't come to pickup location and cancelled ride. And uber is charging 42 rs. To me for this. I complaint uber they are saying it is their policy, but i think it's not fair to charge customer without reaching pickup location...
Complaint comments  Read comments [1]Complaint category Taxi

Uber India — irresponsible and dishonest drivers

 srinivasa rajan on Sep 2, 2019
Yesterday midnight i had booked a uber cab from chennai airport to my residence. A driver anbarasu was assigned and when contacted over phone he agreed to come. After making me wait for more than 15 minutes he abruptly cancelled the ride and another driver was assigned to me. I spoke with this driver also and again after another 15 minutes he also cancelled the ride without any information. A third driver was assigned and after trying to contact him unsuccessfully after 2 phone calls i took another private taxi from airport. After booking the uber i waited for nearly 40 minutes without getting a...
Complaint comments  Read comments Complaint category Tax Services

Uber India — lost items in uber cab and complaint many times in uber nobody helped us

 Amanpreet1990 on Sep 1, 2019
My brother booked ride from his phone no: +91 [protected] on 16th june 2019 at 11:24 am from b-11, derawal nagar, gujranwala town delhi, 110052, india to 52, block a, rajasthan udyog nagar, jahangirpuri, new delhi, 110033, india
Driver's name: mohit
Car no: 1481
Model: tata zest
We lost 3 bags with our precious dresses and accessories in it and as soon as we came out of car driver started car and didn't even opened trunk of the car we called him too but no luck. We went to uber office and complaied too but no luck as no body wanted to help us and still waiting for response...
Complaint comments  Read comments Complaint category Taxi

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