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UrDoorStep eRetail Complaints & Reviews

www.urdoorstep.com

1.6

Updated: Mar 4, 2020

Complaints 29

Resolved

8

Unresolved

21

So far, so good. UrDoorStep eRetail is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope UrDoorStep eRetail will keep up the work and continue to help more customers with their concerns even better 🤝

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UrDoorStep eRetail

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no refund; no proper services; worst app

wallet refund as the services stopped in hrbr layout, kalyan nagar

Payment done three times on order no5154005 through debit card

Order #4931119 : REFUND

Refund not initiated (already 36 days over)

Most useful reviews

Neither delivering the order nor refunding the money

money deducted but didn't get cured today

wallet refund as the services stopped in hrbr layout, kalyan nagar

wallet amount is not refunded since 5 months

wallet amount is not refunded

UrDoorStep eRetail reviews & complaints(29)

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Address: No idea, 560102

Hi - I have an amount in Urdoorstep account and I noticed the website is not working past one month. The customer care phone number is not working so is the email id. How should i go about claiming the refund.

I checked all my emails/sms's but there is no intimation of shutting their website etc. I'm wondering is this another case of fraud. How to go about filing complaint?...

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Address: Rakesh Fantasy Apartment, 2nd Main Road, East of NGEF layout, Kasturinagar, 560043

I've a balance of rs.1503/- in my urdoor step account. Now that their app and customer care number are not working. Their phone number given for customer care is[protected] which no one attends, only an automated voice command comes in that asking to hold the line. I have written emails also to them at [protected]@urdoorstep.com but i still didn;t get any response ont he refund. There is no way to reach them. So, i wish to know lodge a...

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Address: 560097

I subscribed (Rs. 1000) for farm connect organic milk on 5th may 2019 and the product was not delivered as urdoorstep do not have service.in mid may 2019 i requested for refund and inspite of making so many reminders and calls to shabnam (Customer representative) i did not get my money back. Till now i got many dates from shabnam and not even one single commitment fulfilled....

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Address: 560049

I subscribed the Urdoorstep.com services for 1 years in Bangalore at Ramamurthy Nagar area. I moved to other location where Urdoorstep.com services are not available. Urdoorstep.com also confirmed the same. After getting confirmation I requested for refund of the amount in my wallet to my bank.(provided bank details)

There was not a single response after that. It is been two months now neither they are totally silent on refund...

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Address: Bangalore, Karnataka

Website: www.urdoorstep.com

I have requested to transfer the money in my urdoorstep wallet back to my bank account since i want to close the same. I have been raising request for the same to their customer care id [protected]@urdoorstep.com and also their whatsapp account. Even after following up so many times, this is still not done. Not even a trace of progress about what is happening....

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I had done a wallet recharge of rs.1000 in urdoorstep app on october in order to get the milk and curd daily subscription. I had to contact there support team around 10 times from then for default in the product delivery. Also if i order 3 packets of milk, they provided just 1 packet and never did refund for it. I have stopped the daily subscription because of there poor service but tried ordering some groceries as there is a balance of rs.736...

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Address: Bangalore, Karnataka, 560016

Website: www.urdoorstep.com

Respected Sir

I had placed an order on 16 Sept 2018 with transaction ID : ZP575fbe0860f72 for an amount of Rs.1575. The order was not processed for nearly three to four days.
When contacted the customer care through telephone[protected], Mr. Abdul had recommended to initiate the order again. As said a new order was again placed for the same item on 20 Sept 2018.
Failure to deliver the order, Mr. Abdul said...

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Address: Bangalore, Karnataka, 560068

Website: urdoorstep.com

No service in my apartment for a long time, each time i placed an order they wouldn't deliver. i have since asked for refund via phone and email, and despite reassurances over months, they have not refunded 520 in my wallet to my bank account.

this is the email they sent me a month ago, without any sort of complaint number to follow up. they havent responded to all subsequent mails. I've been asking for a full refund.
br...

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Address: 560032

Website: www.urdoorstep.com

Hi Team,

urdoorstep is not servicing in my area hebbal. There is an amount of rs 500 in my wallet.so i applied for refund on feb 2018.since then i followed up through mail and phone, many times also mailed them to [protected]@urdoorstep.com. Everytime they say it may take 1 week or so, but so far for 5 months I did not get my money back and I hear same story every time.

This is a fraud company, guys please...

+2 photos

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Address: 560032

Website: www.urdoorstep.com

Hi Team,

urdoorstep is not servicing in my area hebbal. There is an amount of rs 500 in my wallet.so i applied for refund on feb 2018.since then i followed up through mail and phone, many times also mailed them to [protected]@urdoorstep.com. Everytime they say it may take 1 week or so, but so far for 5 months I did not get my money back and I hear same story every time.

This is a fraud company, guys...

+2 photos

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Address: 560043

Website: www.urdoorstep.com

In Feb 2018, urdoorstep stopped services in my area 1st block, HRBR Layout. There is an amount of 1273 in my wallet and I came to know cancellation of services once I placed on order for Rs 1113.
When I called them they said amount will be refunded to the source how the wallet is recharged. Attached screen shot of my wallet. I see that there is a deduction of 1273 in my account on March 6th 2018. But I did not receive any amount.br...

+2 photos

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Address: Bangalore, Karnataka, 560068

Website: Urdoorstep.com

I have ordered the products. They didn't deliver and when i called them they told they can't deliver it, they ll give money back with in 24 hours. I didn't get the money even after 3 days. When i called customer care manger he was rude and he told me he didn't ask me purchase from them. When the time comes you ll get the money. They already knew they can't deliver the product and they told my money. When we ask for money raising voice and...

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Address: Bangalore, Karnataka, 560035

Hi,
Yesterday i ordered few things over ur door step mobile app. Everything came except curd. But they dedected the money from ur door step wallet for it. How they can charge when they don't deliver? Also didn't get it on time, it came very late. How can u write slogan like "freshness deliver before 7am." it's all fake.
Please check n revert back the money in my wallet for the product you didn't deliver....

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Address: Bangalore, Karnataka, 560100

Website: www.urdoorstep.com

Whenever i order food items using my prepaid wallet, one or two items will not be delivered but amount gets deducted.

It is like cheating, they take order, confirm and deduct money from consumer prepaid wallet without delivering the item.

To get the refund i have raise multiple tickets sometimes i have to make multiple calls.

Below are few tickets still pending for refund for me.
Udsm0226,...

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Address: Bangalore, Karnataka, 560068

Website: URDOORSTEP

I have been raised 10 times to the customer care about not delivering the daily product (Milk). They give false commitments like in 2 hours or 3 hours they will deliver and you have to call them after 3 hours to get the amount refunded as they wont deliver as committed. Very very poor customer care. I sent email many times, didnt get any response and they are not refunding my amount as well. As there are many complaints raised related to...

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Address: 560103

Website: Urdoorstep

They did not deliver products as promised and now are not refunding money to my back account since 3 weeks. Everytime they say it will be done but my money is still not refunded. Their manager as well had promised refund but has not done so. They have a compulsory rs 500 minimum recharge. This is why i'm stuck with rs 468 in my wallet. Please help me get my money back asap....

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Address: 560067

Website: urdoorstep.com

My registered mail id [protected]@gmail.com & registered mobile no: [protected] with uds daily. They used to supply groceries / milk during the may 2017 but it was stopped supplying to our apartment especially from jun 2017. However i have my wallet balance of 475/- i have requested multiple times with customer care by mail and phone to transfer the money to my bank account. However there is no resolution happened yet. I need my money back...

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Address: 560034

Website: [email protected]

On order no 5154005 your delivery man swiped my debit card twice an told me that card is not working.then I gave him another debit card through which the payment was done.I was surprise to three times payment was done on one bill.I have been reporting this to your customer care exe namely Priya Parakh and deo etc I don't if they are giving their name or not they all said the matter will be resolved in ten minutes but non of them called back....

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Address: 560035

Website: urdoorstep.com

Hi,

I have ordered 1 item on 2nd Dec with order # 4931119 (Hit Crawling Insect Killer Spray)

It's been 8 days, I have not recieved my item yet.

I would like to inform you that I don't want that item and would iike to cancel it.

Please cancel the item and start the refund process.

Please let me know, if you have nay question on it.

I got below reply...

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Address: 560102

Website: urdoorstep.com

My order number 4397606, 4397654.

I have paid rs.1534 with order no.4397606 and rs. 1534 with order no.4397654 of two transactions on july 16 using credit card online payment. But the ebs thrown an error msg :"transaction failed". The customer care guys had called on the same day and told will refund the same. But till date refund has not been initiated. I called the customer care people so many times, every time they tells...

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