Submit a Complaint
Claimed

UrDoorStep eRetail Complaints & Reviews

www.urdoorstep.com
1.6
Updated: Mar 4, 2020
Complaints 29
Resolved
8
Unresolved
21
So far, so good. UrDoorStep eRetail is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope UrDoorStep eRetail will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to UrDoorStep eRetail

Having problems with UrDoorStep eRetail?

File a complaint and get it resolved by UrDoorStep eRetail customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Shopping
UrDoorStep eRetail

Recently resolved complaints

View all complaints

Most useful reviews

UrDoorStep eRetail reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
bine Rajesh
from Noida, Uttar Pradesh
Jul 24, 2016
Resolved
Report
Copy
Resolved

Regarding the orders i made and prepaid for orders

Address: 560076
Website: Urdoorstep.com

Sir,
This is regarding the order for fruits and vegetables i booked online on july 19th and delivered on july 20th, and i prepaid by credit card. They have delivered all the items by night 10.30 pm, except watermelon which they forgot to deliver. I had informed to delivery boy and also had made a note and even the same day at night i sent mail to the customer care at urdoorstep.com, for the same. Again, next day also i called to customer...
Helpful
Found this helpful?
4 Comments
Report
Copy
J
Jhuma Basu
from Mangalore, Karnataka
Jul 6, 2016
Report
Copy

Order no. 4314403

Address: Bangalore, Karnataka, 560029
Website: urdoorstep.com

Hi,

In my order i asked for 23 products. while receiving i got only 20.

14 banana flower () 2vevefvp010178 inr 18 inr 18
18 lettuce iceburg () 2vevepro0010135 inr 59 inr 59
20 patanjali besan 500gm () ugrgrfoi0540090 inr 55 inr 55

These 3 are missing. which cost around 140 rs. please initiate the refund or deliver the items asap.

Also i don't get my delivery in time....
Helpful
Found this helpful?
1 Comment
Report
Copy
P
praveen rapolu
from Mumbai, Maharashtra
Jun 2, 2016
Report
Copy

Sub standard deceased meat delivered in my order with a hefty price tag not compliant with market price

Address: Bangalore, Karnataka, 560076
Website: Urdoorstep.com

Order id 4152736...the worst muttion i ate in my life. the meat delivered is of sub standard, not fit to even feed the dogs, it was a complete scrap.
the mrp of goodnight repellent on the product is 72/- but you charged me 85/-, the vim bar has the mrp of 40/- and you charged me 43/- for 2 qty.
i demand a full refund for the meat priced 259/- and 199/- respectively along with the excess amount for the 2 products.
praveenbr...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
sandeshj
from Bengaluru, Karnataka
May 28, 2016
Report
Copy

Bogus company, never order

Address: Bangalore, Karnataka
Website: urdoorstep.com

Beware!! Never order from this bogus company.. Ive already burnt my fingers once. My oder no. 4141307
1. Order was promised to be delivered in a slot and that never came.
2. call to their call center makes u wait for hours before connecting.
3. For escalation. I was given two phone nos that is always switched off!!!
4. After 5 attempts to their call center, I was told refund will take 5 days!!!
5. Finally...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
sdk75
from Bengaluru, Karnataka
May 23, 2016
Report
Copy

No refunds

Address: 560102
Website: urdoorstep.com

I suspect a fraud being perpetuated by urdoorstep.com. Every time an order is placed where upfront payment is made - if there are items that are not delivered or are returned - the customer does not get a credit back. I did not realize this till my last order when some items worth Rs. 72 was not delivered and I did not accept delivery of items that were of bad quality for which an amount of Rs. 237 was due back to me. The order was placed...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Shibaji101
from Bengaluru, Karnataka
Apr 30, 2016
Report
Copy

Order number

Address: 560035
Website: www.urdoorstep.com

Guess a perfect banya owner who employs limited delivery boys who can never deliver on time . I ordered 2 kgs of mutton curry cut on the previous day and the delivery slot given was 7-9am .
Now it is 1pm and the delivery has not arrived . I had to order food from a restaurant for guests at home as the delivery simply would not arrive after repeated follow ups .
Beware of ordering from their online store ...totally unprofessionally...
Helpful
Found this helpful?
3 Comments
Report
Copy
A
Akash Chandrakar
from Delhi, Delhi
Apr 7, 2016
Resolved
Report
Copy
Resolved

Wrong product delivered

Address: 560066
Website: www.urdoorstep.com

Have ordered for "orka brown big boss chair xxxl (With beans)" with the discounted price of rs.2199/- with orderid# 3861609 . After receiving the product, found it to be defective. Hence requested for a quick replacement, but after repeated reminders & mails, after 1 month after one month, company replaced it with wrong product of different colour, design, pattern & price i.E. Rs.1399/-. Even after repeated escalation, company is nether replacing...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
jitesh_vyas
from Bengaluru, Karnataka
Mar 17, 2016
Report
Copy

Refund of amount for undelivered product for rs.80/-

Address: Bangalore, Karnataka, 560075
Website: www.urdoostep.com

Hi,
I have placed order for grocery & household items on 5th March 2016 vide order number 3852509. Order was placed online & was also paid in full online. They could not deliver 1 item [item no.12] in the order Amul Paneer for Rs.80/- and told that they will initiate the refund within 24 - 48 hrs.
After that I have written several mails to customer support desk and also calling them almost every day to hear that it will be...
Helpful
Found this helpful?
2 Comments
Report
Copy
E
emailtubala
from Bengaluru, Karnataka
Feb 22, 2016
Resolved
Report
Copy
Resolved

Neither delivering the order nor refunding the money

Address: Bangalore, Karnataka, 560103
Website: www.urdoorstep.com

Hi, I placed an order no[protected] with urdoorstep.com. I am supposed to receive the order by 19th feb 2016. But have not received it yet. urdoorstep.com is NOT at all responding to any emails. I called them several times but no use.

Order Number : 3787619
Order Date : 18-Feb-2016
Payment Method : Credit Card
Payment Gateway : PAYU
Shipping Mode : Standard
Delivery Slot : 19-Feb-2016 [09:30...
+1 photos
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

JustJaldi
3.2
(515)
Fitness World
1
(24)
4wayshop
1
(36)