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UTI Infrastructure Technology & Services Limited [UTIITSL] Complaints & Reviews

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Updated: Mar 19, 2026
Complaints 1516
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270
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So far, so good. UTI Infrastructure Technology & Services Limited [UTIITSL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope UTI Infrastructure Technology & Services Limited [UTIITSL] will keep up the work and continue to help more customers with their concerns even better 🤝
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UTI Infrastructure Technology & Services Limited [UTIITSL] reviews & complaints page 11

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S
SHIV VISHAL SINGH
Aug 12, 2021
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Applicant application no is N[protected] DOB 01/01/1964 applicant is not able to verify through esign mode using aadhar based otp multiple attempt have been done but esign verification has been failed
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    A
    Adithyalal
    Aug 10, 2021
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    I submitted a request for updation of PAN Card using e-kyc. Immediately after making payment of Rs 106.9, it showed me " Your Digital PAN application is rejected as UID Demographic Authentication is not exact match. Please apply PAN application through physical submission mode". Then why should you debit money from the applicant for online e-kyc?. I want my money back.

    Application No.: Q[protected]
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      M
      mr.modi29
      Aug 6, 2021
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      Demanding refund of debited amount Rs. 106.90 against PAN application vide coupon No. U-N[protected] dated 06/08/2021 at 09:55:40 PM which was rejected due to mobile number not registered with aadhaar card.
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        B
        bad killer gaming
        Aug 6, 2021
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        My details are applied but Aadhar biometric application is failied please refund my money.
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          I
          ijaz7376
          from Pune, Maharashtra
          Aug 1, 2021
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          Utiitsl deducted amount 106.90 on 2nd July on applying phone number change in existing PAN.
          I did not get application no. or any acknowledgement.
          It is around one month, niether they are providing me with application no. (If it is generated), nor refunding my money.
          They asked me many details on email, I had given all of them. But they are not resolving the case.

          DETAILS:
          Applicant name: Imran Abrar Khan

          Father name: Abrar Khan

          Date of birth:09/05/1989

          Contact no. [protected]

          Communication address:

          Email ID:

          AADHAAR No.[protected]

          Offline or Online: Payment done online

          Online payment details:

          UPI Transaction Id:[protected]

          Paid to: utiitsl.[protected]@icici

          Google transactionId: CICAgOCsgI3UfQ
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            M
            mayank1607
            Jul 16, 2021
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            I, Mayank Srivastava, My application no.N[protected] dated on 2/07/2021, want my refund as after making payment of 101 INR due to wrong aadhar gets printed on my pan card form in DSC mode, What I have given not matched with the printed aadhar card. I wamt my refund in this bank account from which amount paid up.
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              S
              Singhjeeee
              Jul 13, 2021
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              Address: Plot No. 3, Sector 11, CBD Belapur Navi Mumbai-400614(India)
              Website: www.utiitsl.com UTIITSL

              My Ticket number is #316768 PAN processing Coupon Number: -Q[protected]
              I mail to cancel the application and for money refund on 19th may 2021
              And i got mail form utiitsl in that day and nxt day 20th may 2021 that proccesed my mail and we will verify the records and revert in this regards.
              I call after 7 days but they told me to call nxt after 7 days. Then i call back but your representative told me for nxt 7 day
              What can i do please kindly resolve my problem as soon as possible.It's been 54 days since I canceled the application.
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                K
                kapil9111
                Jul 12, 2021
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                Address: Pan PDC Incharge -Mumbai Region. Plot no 3 CBD Belapur Navi Mumbai 400614

                Sir mene New Pan Application kiya h.But Mere Ducuments abhi tkk Uttisl Office m submit nhi hue h. Mene documents By Speed Post No.ER93605700IN by mode send Kiye h. Please My Pan Application Process me. Pan Application Coupan - N[protected]. Name Kapil Mangal. Email [protected]@gmail.com. Thanks & Regards
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                Please Sir my Pan Application Process Early to early.
                Reply
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                  U
                  Ukp1997
                  Jul 12, 2021
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                  I applied for my Pan card ON 11/07/2021 in UTI Infrastructure Technology And Services Limited website. I paid the application fees, and my application got rejected immediately. I would like to get my money refunded back.
                  My application no.- U-N[protected]
                  My name- Umesh KP
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                    J
                    Jayasurya9
                    Jul 9, 2021
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                    Resolved

                    Dear Sir

                    My pan application is rejected so I want to cancel the application and provide me the refund amount.

                    I don't want to continue the application. Regarding same many time mail to UTITSL still I don't get the refund amount.

                    Payment done through Mobikwik app.

                    Name- Jayasurya Nair G
                    Pan application coupon No- Q[protected]
                    Email id- [protected]@gmail.com
                    Jul 18, 2021
                    Complaint marked as Resolved 
                    Jul 09, 2021
                    Updated by Jayasurya9                     Dear Sir

                    My pan application is rejected so I want to cancel the application and provide me the refund amount.

                    I don't want to continue the application. Regarding same many time mail to UTITSL still I don't get the refund amount.

                    Payment done through Mobikwik app.

                    Name- Jayasurya Nair G
                    Pan application coupon No- Q[protected]
                    Email id- [protected]@gmail.com
                    Jul 18, 2021
                    Updated by Jayasurya9                     Withdrawing the complaint and applying once again for correction with same coupon number
                    View replies
                    Coupon refund
                    Reply
                    Dear Sir/Madam,
                    I applied for new PAN card online using Aadhar card. Payment is successfully done of amount ₹106.90/-
                    Its showing
                    " »Your Digital PAN application is rejected as your Address in AADHAAR is exceeding 125 characters
                    »Please apply PAN application through physical submission mode from www.pan.utiitsl.com "
                    So, I am requesting for refund of ₹106.90/-. I am attaching some screenshots and details below.
                    Name: Manav Ankush Shedge
                    Application Number: U-N[protected]
                    Email: [protected]@gmail.com

                    Yours truly,
                    Manav Shedge.
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                      V
                      Vardhan Thigle
                      Jul 9, 2021
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                      I want to correct the sequence of my name on the Pan card.
                      My Pan card has my name printed as Surname first (as my school LC had it that way). My aadhar and other documents have my name in the right order.

                      I tried to fill in the online CSF form and gave my name as per the aadhar card. But I am getting the below error
                      "Your Digital PAN application is rejected as UID Demographic Authentication is not exact Match"

                      I don't understand which details are miss-matched here? Since,
                      1. the name I would like to change to is as per aadhar.
                      2. My AAdhar and Pan **are already linked**

                      Could you please let me know what I might have missed?

                      Reference Number: VA[protected]
                      Application Number: Q[protected]
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                        M
                        mini2311
                        Jul 4, 2021
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                        I have submitted an application online for a NEW Pan Card,

                        The Error shows in the Pan Card status, which is as follows:

                        Application Coupon number U - N[protected]

                        Application Type For new PAN Card (Form 49A) as a Resident Indian

                        Applicant Name M*** S T*****

                        Status YOUR APPLICATION IS WITHHELD FOR PROCESSING.

                        Region WESTERN REGION

                        Objection Reason Objection marked - [ UID number already exists for another PAN ].

                        I am just looking to get a new PAN Card with no changes sought, Pls advise
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                          S
                          shiv shah
                          Jul 2, 2021
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                          Please let me know about it as i have 3 ars bond
                          investor id : [protected]
                          investor id : [protected]
                          investor id : [protected]
                          but don't know which moblie number is registered
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                            A
                            Abbusayyed
                            Jun 29, 2021
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                            Address: Unit No. 2 block b gulmohar cross Road No. 9 JVPD scheme jvpd mumbai 400049
                            Website: Myutiitsl.com

                            Application number- u-n[protected]
                            abuswaleh abdul kadar sayyad
                            i am apply for a new pan 49a indian citizen from our website o[censored]tiitsl i am pay fees by phone pay of my mother ([protected]) payment was deducted and showing error i requesting utiitsl for refund my money please 🙏
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                              R
                              Riyaz9884
                              Jun 28, 2021
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                              Please refund my amount Rs.106/-, which I had payed for Pan card application but it had rejected. Kindly refund my amount as soon as possible.
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                                9
                                9607640817
                                Jun 18, 2021
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                                Address: 105-2 DATTA MANDIR GALLI, AT POST SIRASMARG

                                Dear Sir

                                Please note the below details
                                Date of Incident:[protected]
                                Application Coupon number U - N[protected]
                                Application Type For new PAN Card (Form 49A) as a Resident Indian
                                Applicant Name PRASHANT KANGADE
                                Status YOUR APPLICATION IS WITHHELD FOR PROCESSING.
                                Region WESTERN REGION
                                Objection Reason Objection marked - [ Residence adress proof].
                                Please solve this issues.

                                Regards
                                Prashant Kangade
                                [protected]
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                                  N
                                  Nirankari Internet
                                  Jun 16, 2021
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                                  G[protected]
                                  Application Type For Change/Correction in PAN Card details
                                  Applicant Name RAJENDAR SINGH
                                  YOUR APPLICATION IS UNDER PROCESSING
                                  REQUEST UPDATION RECEIVED FROM INCOME TAX DEPARTMENT.

                                  APPLY DATE 01/03/2021
                                  SOLVED THIS PROBLAM
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                                    V
                                    VivekKh64552588
                                    Jun 14, 2021
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                                    Dear Sir,
                                    My name is Vivek Khatri. I visited to new e filing portal. In aadhaar pan link status. But when i entered my pan no. It shows PAN DOES NOT EXISTS. My pan no. Is KRRPK6620J
                                    [protected]@gmail.com
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                                      R
                                      RajagopalanRaju
                                      Jun 10, 2021
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                                      Address: UTItsl, CHENNAI

                                      I have bought the Mediclaim under SCUP Scheme. My certificate number is SC[protected]. I claimed reimbursement of medical expenses for my wife Bhooma Raju, for the hospitalisation and the treatment o[censored]rinary Track Infection in the year 2019, November. We received an objection letter from you after about 10 months of my claim. As asked by you I resubmitted with the original discharge card and the certified copy of the registration certificate of the Niramaya Hospital in Mumbai. I sent it in January itself. My logobook is with you. Please settle my dues soon. send this complaint to the proper authority. The detaails are in Chennai office. I don't know how to approach as there is no proper contact number from your side. My repeated letters have no response yet.
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                                        Thameem ul Ansari
                                        Jun 6, 2021
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                                        Address: Chennai

                                        When I tried to download for E-pan card it throwing an error " Record not present in ITD master". Please advise how to get e-pan for my allotted pan card.
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