UTI Infrastructure Technology & Services Limited [UTIITSL] Complaints & Reviews

I had submitted an application through utiitsl online for the alteration of my surname and change of residential address reg. My pan aslps6542e on 17.9.2016 and also paid their processing fee of rs.107/- immediately. Later i sent the copy of online application (Ref. No.[protected] duly signed along with documentary proofs as per requirement through speed post to their asaf ali road, new delhi - 110002.

Later i came know through online status that my said application was withheld due to some discrepancy. As advised i contacted their office on phone and was asked to submit the form annexure - a duly attested by the gazetted officer with his or her copy of id card which was sent again through speed post on 30.9.2016 duly completed in all respects as required.

But even after 5 days since then their online status shows the same as before. I am trying to contact their land line nos but always going busy.

I am a house wife and can not visit their office personally in their working hours. Please help me.

Swati soral,
[protected]

I had applied for a duplicate pan card on 29th february 2016, against coupon code[protected] with the income tax department. However, since all these weeks i am getting the updates that it is still withheld for some duplication issue. Can i please know the exact reason why my pan card is on hold since such a long time?
I was asked to send an annexure a form to utiitsl mumbai, but that form was never acknowledged. When i called, after so many difficulties the utiitsl customer care took the call and asked me to send a mail and then only they will send annexure a. I told them i has already sent a signed and attested annexure a.
I have sent them the mail, but no reply. They have some very unhelping customer care number which is not at all approachable and hardly anyone takes the call.
It is a pan card issue, which is quite serious.

Hello sir... 3 weeks ago I applied for a duplicate pan card but on tracking it in d given website I found that it has been withheld due to the mismatched date of birth in ITD and application form. All the details provided by me states that my date of birth is 05.05.1994 and not on 06.05.1994. It is just a typing mistake from your side.Plz sir consider the fault and issue me the pan card as soon as possible...

I had applied online for date of birth & address correction on my pan card no-aqspb2277q, payment was done online and was successful as well. After that i sent all relevant documents via india post (Speed post service) to mumbai regional office. My coupon number was u-q[protected] on 15th may 2016. Now the status showing is "application is withheld for processing with information to the applicant; awaiting reply from the applicant." they did not mentioned about the detail of the information which is required and did not mentioned the reason clearly for withhold my application. Already i had sent a mail in the name of email no utiitsl. [protected]@utiitsl.com but they have not response. Please help me to overcome this problem...

Naba kumar barman
Village-rupiabathan
P. O.- chamata, dist.-nalbari (Assam)
Mobile no - [protected]
Email - [protected]@gmail.com

Dear sir,
We have applied application for Pan Card no U - N[protected] on dated 01.07.2016 but till date we have not received i have received rejection that your Address proof for delivery of Pan Card is not available after received rejection letter we have send as per your required address proof given by your format on my office letter pad on dated 22.07.2016 but today when we have search my status we find some message which given below kindly confirm if any documents required.
APPLICATION IS WITHHELD FOR PROCESSING DUE TO INCOMPLETE DETAILS / DOCUMENTARY PROOF. PLEASE CONTACT TO THE PAN CENTRE WHERE PAN APPLICATION SUBMITTED.

Thanks

With Regards
Rajeev Srivas

I have applied for the new pan card on 06/08/2016.
There was no option to fill the AO Type and Location of AO.
As a result an incomplete online application was generated and the transaction fee of rs 107.00 was deducted from my account.
This was the problem of the portal and no mistake was done from my side.
The incomplete form is of no use to me. I no longer want to apply for the PAN. Please refund my charges.
There is no email id for the complaint listed on website and there is no sort of customer support.

Dipali Agarwal
02/09/1992
D/O Manmohan Lal Tondon
[protected]@gmail.com
[protected]
Application no.- N[protected]
Reference no.- GSMP[protected]

I had applied online for the pan cards as per the token numbers (u-n[protected], n[protected], n[protected], n[protected], n[protected], n[protected], n[protected] & also dispatched its hard copies via trackon courier receipt no. [protected] on dated 27/07/2016 at the address o[censored]ti pan card office delhi. by tracking the courier receipt it is clearely shows that the hard copies of the same has been successfully delivered to the address of the company & they have also get the receiving stamp of the company. but on the other hand when i track these numbers on the uti website, it shows that the documents has not been received yet. these are total seven pan cards & i have also paid the fees @107/- each (total rs. 749/-). there is only one contact number for helpline i. e.[protected], which is 24 hours busy & never replied. now, it has been passed more than 15 days & there is no response by the company, even after sending the several e-mails one by one to their address i. e. utiitsl. [protected]@utiitsl.com. what an irresponsible behavior of such a company which is a famous name in the country. if, there will be no reply/response with in 7 days by the company for clearance, helplessly, i'll have to file a case against them for the loss of my time, money & inconvenience caused to me together with mind botheration.

Application coupon number u - n[protected]
Application type for new pan card (Form 49a) as a resident indian
Applicant name kiran kumar sahoo
Status application is withheld for processing due to incomplete details / documentary proof. Please contact to the pan centre where pan application submitted.


What to do next. Please let me know
Mail me:gouri. [protected]@gmail.Com

Dear Madam/ Sir,
I've applied for the new Pan card 1 months back. From last 17 days pan card online status is showing as " application is received and is under verification".

My application coupon no is- U - A[protected]

As per my knowledge any pan card processing time is maximum 15 days.
My request to process my application asap.

I have filled the application form online o[censored]ti and made the payment online. When i went to submit the form to a nearby uti office, vv mohalla, adipampa road, mysore[[protected]]. They rejected saying that i have filled the application form wrongly and rejected it. If last name initials as[bp] are not allowed then online application should not get submitted. It is a mistake with online website.


But now they are asking me pay again and submit the form again. Please do rectify this issue.

I send my pan application with coupon no. U-n[protected] to delhi
Office on 11 july 2016 by speed post my speed post show that item
Delivered on 13 july 2016 but when i track status on uti site then it
How that (Your application in original (With physical documents) is
Not received yet. Verify with our utiitsl office at the address to
Which you have posted/submitted this physical application set.) after
Read this when i contact your delhi office then they are not
Responding me

I am tired with their service pls solve my probleme

Pan card application coupon number : n[protected]

Hello, i am jaishree k., from bangalore.

I have applied for pan card, thinking the regional office was in bangalore. So now since the office is not in my state, i would like to convey my apologies for the mistake and withdraw my payment paid through cash.

I have paid rs.107 from sbi debit card.

Hi sir iam vijayalakshmi i applied for new pan card but regarding this i applied before 2 years back but i didn't get me pan card so regarding this please check my details and so the needful...
The following details are

Form number:[protected]
Acknowledgement number :[protected]
I attached the screen shot also


Thanks & regards:
Vijayalakshmi

Hello,

UTI Infrastructure Technology And Services Limited company

My wife Pradnya Kadam is applied for pan card though your website.
We are unable to find the track status application on your website.

Please check and reply me.

Application form no:[protected]
Processing fee coupon no.[protected]

Thanks for help.

Pravin

I applied for pan card online on 12th June 2016 and also physical documents are submit by Speedpost its delivered at the address (PAN PDC Incharge - New Delhi region
UTI Infrastructure Technology And Services Limited
Ground Floor, Jeevan Tara Building,
Opp. Patel Chowk Metro Station, 5 Parliament Street
NEW DELHI – 110001) on 15th JUN 2016, but rite now the status is shown as your physical documents are not yet received.
My application COUPAN no is -U-N[protected]
My name is -MOHAMMAD CHAND
MOBILE NO-[protected]
Please Help Me
Today is 22nd June 2016

Dear sir/ madam,
I am a practicing chartered accountant. I used to take pan card applications on the special request of people and that too by charging legal fees (As additional service). I send these complete filled applications through my staff to your registered center "m/s golechha investment services" at hinganghat, pin code: 442301 dist wardha (Maharashtra).
The way the concerned person used to talk is indigestible (Kind of ignorance).
If you don't mind may i ask you a question? Can i submit copy of affidavit sworn before magistrate stating date of birth as dob proof for new pan card (Form 49a). The concerned person literally thrashed the application form towards my staff for not attaching the original affidavit and for attaching copy of the same. Reason of such behavior is before that the concerned person asked my staff from where he had came, my firm name, and asked whether your firm have no other work apart from pan applications and many more negative words. Apart from this whether downloaded pdf form 49a is not allowed to be used under your roof, since the concerned person has badly scolded my staff (A common man) for using the downloaded form 49a pfd as he wanted to fill the forms already available with them which is 99.99% similar to the downloaded forms.
Another reason it might be that the concerned person's son is also a practicing chartered accountant, so it might be a inferiority complex for him. But these are personal issues.
I request you from your end to teach your authorized centers how to behave with the people who are visiting their office for submitting the pan card applications.
Please do the needful.
Thank you.
Sorry for the trouble.
The details of mine and the concerned authorized center is as under :

Regards,
Chartered accountant
Hinganghat (Dist. Wardha)
Mobile no.: [protected]

Authorized center :
M/s golechha investment services
Jain mandir road, hinganghat
Contact:[protected]/ 244460, [protected]

Hi, I had applied for name correct on my PAN card. Payment was done online and was successful as well. After that I sent all relevant documents via India Post (Speed Post service) to Delhi Regional office. on 9/06/2016.
India post website showing the status as documents were delivered on 11/06/2016 but even after 10 days UTI webiste showing same status as on day 1 i.e "Your Application in original (with physical documents) is Not Received yet."
I am trying to call on numbers provided on their website but no one is receiving that call. So now I am not sure is there any further step a normal Indian Citizen can take who is paying taxes for past 10 years without fail.
Getting any task done from any government office, still feels like next to impossible. They take money and just relax.
Process is though easier for new pan cards request ( as this is source of income) but way too difficult for getting any correction done on PAN card.
Jai Hind Jai Bharat

I made online payment on 03/06/2016 of Rs.107/-. payment was not success Ref. no. [protected]IG0CCIWEP5.Again i paid second time that payment was showed successful Ref. no.GSBI[protected]IG0CCIZNJ2. But Still i didn't get refund which is paid 1st time Ref. no. [protected]IG0CCIWEP5 which was unsuccessful. Kindly refund the amount which was unsuccessful.

Dear Sir,
I have applied for a New Pan card on 8.06.2016
The coupon number is :[protected]
On Tracking the Status for this coupon number, the message Pops up - "No Record Found"
Kindly speed up the process and update the status at the earliest since am urgently in need of the same.


Thanks & Regards
Prerna yadav
(prernayadav981 @gmail.com)

I had applied for pan card change with coupon number q[protected] on 29 may 2016. Now the status showing is application is withheld for processing due to incomplete details / documentary proof. Please contact to the pan centre where pan application submitted. They did not mentioned about the detail of the missing documents and also they did not mentioned the reason clearly for withhold my application. Please help me to overcome this problem.