Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

I have booked two ticket from upsrtc on 29th April from Kanpur to Lucknow alambagh bus station but when I arrived at the jharkati bus stand I came to know that the particular bus met an accident one week and since then it was not operational and when I wrote about the issue to upsrtc I got confirmation that the bus was cancelled and I ll receive my refund within 7working days since then I am continuously taking followup regarding refund status but I have not received refund amount and over their helpline email ID's and helpline no's also nobody is reverting satisfactorily about the issue

Email id through complaint was registered [protected]@gmail.com

It's been 14 days now when i was trying to book my ticket from Agra to Lucknow and money was deducted and no seat was booked. My money is still not refunded.

I had booked two tickets (for me and my daughter) in AC sleeper volvo from Haridwar to Lucknow through the upsrtc website for 18 June 2022 (seat no- 7, 8). I had to travel with a three year old vaccinated dog. As no information with respect to rules regarding carrying pets was mentioned on the upsrtc website, I met the station master Mr. Sushil Pandey at Haridwar. He guided me that I had to pay a nominal charge to carry my pet and there will be problem as my dog was vaccinated. But on the day of travel, the driver, Mr Raj Shekar Yadav and the conductor did not let me board the bus. They told us that the station master had misinformed us and that the higher authorities such as regional manager had ordered to not let us board the bus and that our tickets would be cancelled officially at the RM's end and the money would be refunded. And the other people those who did not have tickets were allowed to enter in the bus and were allowed to sit on my seat. My number, which was used to book the ticket was also noted and I was told that I will get the refund soon. It seems to me that upsrtc/driver/conductor/station master used this situation to earn extra money by letting other people sit on these seats that became vacant as I was not allowed to board. I request the authorities to provide the refund at the earliest and take strict action against those misguiding travellers.

Pavan hans Volvo
Date 19 June 2022
Departure 8:00
Arrival: 13:30
Passenger 3
Aamir Khan
Sana kausar
Sarfaraz Khan
This bus is cancelled and my amount is not refunded yet. Kindly do the needful so that I will get my tickets amount.

I'm traveling from fatehpur to Lucknow.
And bus driver starts smoking while driving while passing through lalganj at 8:20am. Which is totally illegal it affects public health too. I attached video drive link as a proof.

I have booked a ticket from lucknow kaiser bagh to moradabad.
Date of Booking 04/06/2022
Boarding KAISERBAGH
Reservation upto MORADABAD
Depot Name meerut

Scheduled Departure
[protected]:00
Scheduled Arrival
[protected]:15
Transaction ID BUS_210422_20220604
Booking ID [protected]F6
Bus type janrath
Amount 663
But when I reached the bus station the bus was cancelled so kindly please refund my money

I have booked the ticket in Pink express but due to some problem in pink express they shifted passanger to Janrath.
In this charging point is not working lights and fans are also not working.

Very poor service.

My was deducted from my account when i was booking a ticket from Agra ISBT to Lucknow. No ticket was booked. Please refund my money

Sir,
I purchased UPSRTC smart card on 24.12.2016 and get smart card in December 2016 (Card No [protected]). I used at the time when we required and recharge it also . but after some time i transfer from Noida and therefore, for a long time the card is not in use . I went to the Noida Depo Bus stand in the month of July, 2021 for enquiry about how can i surrender the card and get refund of my money which was last i recharge my card from near about Rs2000 . The employee said that the surrender and refund process is not open. I also said that my card validity is soon expire (Valid Thru 11/2021) but they said donot worry when the refund process is open you get your money. After Six seven month pass i again visit the office and ask about the status of the procedure. They said the refund of your money is not possible and forget your money. THerefore it is humble request you to provide the detail how can i get my money refund which was still in my card which was expiry in the month of 11/2021.
Thanking you

Gaurav Kumar
Sector-34, Noida

Sir/ Madam,

I was online booking my ticket from 'Lucknow to Basti' by Shatabdi bus at UPSRTC site by on 19.05.2022.At the time of online payment Rs.466.00 deducted from my SBI account but ticket not booked due to technical error and transaction failed.

I was booking my ticket as a guest without registering on website.

I forwarded mail to online.[protected]@upsrtc.com for refund but after 20 days there is no response from their side.

The transaction I'd as shown in my attached bank statement was[protected]IGANPNHSR3
Please help me by forwarding this issue to concerned.

Thanks
Pankaj Chaturvedi
Lucknow

I have booked 4 tickets from kashmere gate to rishikesh in volvo ( seat no 35, 36, 37, 38) departing at 11 :30 pm scheduled to leave on friday, 10 june 2022

Account id : shivam madhan, email: madhan.[protected]@gmail.com

Please confirm or refund the same at the earliest

Sir, I am trying to book two tickets in UPSRTC Bus through online booking portal for Lucknow to New Delhi with Name 1- Mithlesh Kumar, 2- Yogendra Singh, but in payment gateway, I paid Rs. 2048 to UPSRTC through QR Code, but ticket was not booked and amount deducted already. I am annexing screenshot of payment made by me.
Please refund my amount
Thanks.

I tried to book two tickets from Bareilly to Kaushambi in Janrath bus of 9:01 am of 06/06/2022 through upsrtc website but payment of Rs. 1052 has been deducted but i didn't receive any ticket and seat was still not booked and i didn't receive any refund till now... No one is responding at your 24*7 customer care helpline.. Please look into this matter.

I've booked my ticket from Moradabad to Kaushambi on dated 04th March 2022 and have cancelled the same due to some reasons.
I got a message from UPSRTC that I'll get my refund within working 15 days but till today haven't received any amount from the UPSRTC.
However I've complained in UPCM helpline but still haven't received any solution of my complain.

सेवा में,
आदरणीय महोदय,

विषय:- सन 2015 को, उत्तर प्रदेश, कानपुर नगर परिवहन विभाग द्वारा स्मार्ट कार्ड लाइसेंस बदलते समय मेरे ड्राइविंग लाइसेंस में कई गलतियां की थी, जिसका सुधार कराने के लिए मैं पिछले 7 सलों से सभी दस्तावेजों के साथ उत्तर प्रदेश परिवहन विभाग कानपुर के चक्कर लगा रहा हूँ लेकिन आज तक सुधार नही हुआ, इसी कारण 2016 में कंपनी ने मुझे नौकरी से निकाल दिया था उसके बाद से आज तक मैं बेरोजगार हूं। उल्टा इस सुधार के लिए मुझसे वहाँ के कुछ कर्मचारियों द्वारा मोटी रकम की मांग की जा रही है। जिसे दे पाने में मै असमर्थ हूं।

निवेदन है कि:- मेरा नाम शक़ील अहमद पुत्र स्व अब्दुल लतीफ़ निवासी 117/3, जुही लाल कालोनी, कानपुर नगर-208014 है।
महोदय दिनांक 23/06/1988 को परिवहन विभाग उत्तर प्रदेश कानपुर नगर ने मुझे एक ड्राइविंग लाइसेंस MMV(PE Only) ज़ारी किया था जिसका नम्बर S-9549/KP/88 था।

दिनांक 11/01/1993 को उसी लाइसेंस पे मैने ट्रेनिंग और फ़ीस देकर HGV & HPMV जुड़वाया था।

दिनांक 23/06/2009 में उसी लाइसेंस का नंबर विभाग द्वारा बदला गया जो इस प्रकार था UP7812/005359 था।
दिनांक 23/06/2015 को परिवहन विभाग द्वारा स्मार्ट कार्ड लाइसेंस में बदलते समय की हुई गलतियां निम्नलिखित थी।
No.1 जन्मतिथि 12/04/1969 से बदलकर 12/04/1968 कर दिया।
No.2 MMV(PE only) को नही लिखा, मिटा दिया।
No.3 HPMV को नही लिखा मिटा दिया।

महोदय परिवहन विभाग द्वारा लाइसेंस पे सिर्फ़ TRANS लिखा गया और TRANS ज़ारी डेट 23/06/1988 लिख दिया गया जबकि TRANS दिनांक 11/01/93 को ज़ारी हुआ था।
महोदय स्मार्ट कार्ड लाइसेंस के नाम पर परिवहन विभाग द्वारा मुझे सिर्फ़ TRANS और लाइसेंस का नया नम्बर जो इस प्रकार था:- UP78 [protected] दिया गया था।

आदरणीय महोदय उस दिन से आजतक बेरोजगार होते हुए उत्तर प्रदेश परिवहन विभाग कानपुर के चक्कर लगा लगा कर थक गया हूं। लेकिन विभाग अपनी ग़लती मानने को तैयार नही है जबकि मेरे पास सभी बात के पुख्ता दस्तावेज हैं, लेकिन रिश्वत देने के लिए मोटी रकम नही है।

अतः श्री मान जी से विनम्र निवेदन है कि उत्तर प्रदेश परिवहन विभाग कानपुर को आदेश दे कि उनके द्वारा ड्राइविंग लाइसेंस पे की गई गलतियों को जल्द से जल्द सुधारे अन्यथा बेरोजगारी के कारण मुझे आत्महत्या करने पर मजबूर होना पड़ेगा।
मेरे आत्महत्या करने के बाद मेरे परिवार के भरण पोषण की जिम्मेदारी उत्तर प्रदेश परिवहन विभाग कानपुर की होगी।
धन्यवाद
प्रार्थी
शक़ील अहमद
117/3, जुही लाल कालोनी, कानपुर नगर।
उत्तर प्रदेश-208014

M/s,
We boarded UPSRTC bus 5088 from Vrindavan bus stand on 30th may 2022 at 8:00 pm. The conductor has charged 447 rupees for journey from Vrindavan Bus stand to Mujaffarnagar Bus stand. Yet after having taken ticket fare, they didn't provide a seat and made me sit on luggage which they loaded on bus at Mathura bus stand. I feel discriminated. Moreover the luggage loaded in white packing is not of passengers. When passengers objected to it conductor replied that it is daily transported. That luggage made passengers uncomfortable while adjusting to their seats. The ticket provided to us does not have any fare written on it. It is blank with two strokes of so called signature. I request the authorities concerned to please look into matter at the earliest. It is painful to not be able to object to wrong doings taking place right in front o[censored]s. Even after having paid all, we feel helpless.
Waiting for appropriate action.
Thanking you
Shubhra Dwivedi

My name is Atreya gyan. I booked my ticket for the journey on 9th march 2022 from dehradun to Lucknow but for some reason i cancel my ticket and i didnot get my refund now date 10-4-22.
Booking Id [protected]D

I have booked a ticket from Kaushambi to Spn on[protected] boarding through Lakhimpur Depot, I have booked the same through UPSRTC, due to some reason I had cancelled the ticket. UPSRTC has charged 96as cancellation fee and marked 571as refundable amount. UPSRTC has confirmed the said amount will be refunded in 7 working days. But till now, even after 18days of cancellation I have not received the refund for the ticket.
Therefore, I request you to take the required action and refund the amount as soon as possible.
Below are the original ticket and cancelled ticket details:

Annexed:
Original Ticket PDF
Cancelled Ticket number

Ticket number-[protected]
Booking id[protected]
Transection id-BUS_71256_[protected]
Depot name-Lakhimpur
From Kaushambi to Shahjahanpur

Cancellation ref no.-[protected]
Cancel date-12/04/2022
Cancelled by-[protected]

Would like draw the kind attention of concerning officers o[censored]PSRTC - Prayagraj ZRRDepot towards Shaktinagar.
The average speed of the bus was 25 kmph. When I complained the conductor and ticket checking officer they said i[censored] wish travel you may otherwise he will neither register my complaint nor he ask driver to accelerate the speed and spoke very rudely. They literally make me feel ammbarased. The senior ground officer even do not bother to chk weather all the passanger have tickets or not. He just met the conductor and take some bucks (money) and let the bus go

I came to my home for just 3 days leave, if I not reach on time, my leave go vain. Your staff dose not understand all these stuff. They will work not asap rule but the rule made by themselves.

Bus no UP70 ET9135, NO.00142673. for further query feel free to contact me at [protected].

The last but not least ur toll free No [protected]

Sir my name is Nishkarsh Singh
I made MST for CLG from kaiserbagh to tiwariganj and I have a complaint for local bus like barabanki and all bus. That they do not stop bus after seeing me because I have a MST pass they totally ignore me. By this behaviour my 1 semester exam was drop out . I am stand on 1090 . And complaint number does not work also.
Sir please take the action on it Thank u