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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 29

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S
Saurabh Kanodia
from Mumbai, Maharashtra
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No booking confirmation

Address:Lucknow, Uttar Pradesh, 208011
Website:www.upsrtconline.co.in

Dear Concern This is to bring into your kind attention that I have booked an online ticket for Volvo bus service from website www.upsrtconline.co.in in the name of Mr. Naresh Kanodia Age: 64 years on 13/11/2015 starting from Gorakhpur and heading for Lucknow destination. The Volvo bus is scheduled from Gorakhpur on 20/11/2015 at 10:00 pm. I have been alloted seat number 9 (nine) in the volvo bus. Payment of Rs. 646/- also got deducted...
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S
saksham494
from New Delhi, Delhi
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Cancellation of Ticket without any intimation

Address:New Delhi, Delhi, 201301
Website:www.upsrtconline.co.in

Hi, I booked a ticket from Kausambhi to Sitapur on 12th Oct'15 (Ticket No: 4857180) with fare of Rs. 569.00.Departure was at 9PM from Kausambhi bus depot. I got a refund of Rs 560.00 without any call or email stating the reason for the cancellation or even stating that the ticket has been cancelled. If I would have not checked the status of my bank account there was no way I would have known that my ticket has been cancelled. I...
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sharad9078
from Mumbai, Maharashtra
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Bus left early before departure time

Address:New Delhi, Delhi, 201301
Website:upsrtconline.com

Hi I am writing these email from a private bus for which I got my ticket booked at Kashmeeri gate ISBT. This is primarily because of horrible customer service provided by UPSRTC and ISBT customer care jointly. As you can see attached I got my ticket booked for Dehradun from Delhi at around 4:00 AM in the morning, that time only four tickets were booked . Ticket details : PNR number : XDDN[protected] Ticket Number: 4902094 Transaction...
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A
anand1951
from New Delhi, Delhi
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Regarding irregularity in volvo bus ticket cancellation refund

Address:Allahabad, Uttar Pradesh, 211001

I have already submitted a complaint regarding irregularity in volvo bus ticket cancellation. I have to add some more information. The bus was to leave at 6 am on 12 october. My man was at the ticket counter before 5 am biut there was no staff around. The conductor - named Sachidanand shukla appeared just 10 minutes before departure and the clerk at the counter named Pankaj then took the ticke and without giving any cancellation receipt...
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A
anand1951
from New Delhi, Delhi
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Irregularity in counter ticket cancellation

I purchased a volvo ticket for 6;00 am volvo bus of UPSRTC from allahabad to lucknow, date of journey 12 october 2015. the ticket was for seat numbers 9 and 10 and the passenger names were BHAVYA and BHAVINI. At 5: 45 am the ticket was cancelled from the counter by a person sent by me - the dealing clerk sitting at the computer deducted more than 50 % and did not give any cancellation receipt. Kindly look into this matter and get this...
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K
karun2342
from New Delhi, Delhi
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Online smart card payment issue

Address:Gautam Buddh Nagar, Uttar Pradesh

I have Applied for Smart Card on 31-Aug-15 and did the payment for the same.
But after payment i got error on the next page.
Till the time i didn't receive any update regarding the smart card.

Called Upsrtc customer care but didn't get any response from them....
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U
upendra8
from Rusera, Bihar
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Regarding fraud in ticket

Address:Ghaziabad, Uttar Pradesh

My complaint against a corrupted conducter ..bus no.up15AT 8593 meerut depot conductor ...despite of taking money from me and my colleague... He didn't vend us ticket for muradnagar, ghaziabad today morning around 9am... I have a picture of bus conductor and a ticket that he give to another passenger... I am Upendra Singh from kiet college, muradnagar ghaziabad...
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R
raajeshkumar5600
from Kotputli, Rajasthan
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Fraud in Ticketing

Address:Jaipur, Rajasthan

Travelling from Agra to Jaipur boarding time 11 AM, At the Agra ticket counter single ticket is given and at the back side of ticket two seat no.s are written and deduct the amount of two tickets by the ticket giver. After leaving the Agra Bus stand conductor saw the ticket and said its a single ticket and you need to take another ticket. We took one more ticket from Agra to Jaipur. Dont know how many time he did with other people. At the...
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N
Namita Patwardhan
from Gurgaon, Haryana
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Regarding bus service of AC shatabdi UP26-0808

This bus UP26UP260808, not worth calling as shatabdi, AC is cut down, TV not working, no helper to clean vomitus, and no water provided as per promise during ticket by office .facilities are not compatible as other state service for ticket charge.passengers requested but no action by driver, time can't manage....
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B
bajpaink08
from Lucknow, Uttar Pradesh
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Volvo bus no up32 cz 1079 dated 30.08.2015 time 1 pm

Address:Lucknow, Uttar Pradesh

I was traveling from Lucknow to allahabad on 30.08.2015 at 1 pm. I was allotted seat no 27 at the counter. When the bus crossed SGPGI Stop I found that 4 seats of the front row were vacant then I asked conductor and the attendant to provide me one of those seats, because I was feeling nausea at my back seat but they refused, I requested them so many times but they didn't allow me to sit there. I was surprised to see that both took 2 seats...
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Address:Lucknow, Uttar Pradesh

:- I booked ticket for VOLVO bus for journey on 10th August.PNR XGKP[protected].From Lucknow to gorakhpur.fare RS 722 :- Another ticket AC Shatabdi for journey on 11th August PNR XGKP[protected].from LUCKNOW to Gortakhpur Fare Rs 422 Both the bus cancelled due to Ayodhya mela But tefund of fare not done despite no of reminders Ravi Shanker...
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R
rahul-against-uintech
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Online smart Card Payment Issue

Address:Meerut, Uttar Pradesh

Please check my issue. I applied for online Smart Card and did payment for that. payment has been cut from my account and i got server error on UPSRTC website and Process failed. I have been Contact to Atom Technology Third Party Payment Panel and they given me following detail and suggested to Contact UPSRTC-MST. I have been Contact to UPSRTC and sent mail but they did not response. see below detail which I got from Atom Technology: Dear...
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K
kjkhan
from Gurgaon, Haryana
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cancellatin of booked ticket on line

Address:New Delhi, Delhi

Sir, I have booked on line ticket with following details. I want to cancel the same and tried the required procedure for the same, But I could not. On request for help from concern department, a deaf year was turned to me and on persuasion, gave me a blank and arrogant reply. In these circumstances may I request your kind self to help me out. K J KHAN, Transaction No : 8777079, PNR No. : BADN[protected] Ticket No : 4439627 Thanks K...
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Bipin Sharma
from Moradabad, Uttar Pradesh
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Giving me the wrong info

Address:Bareilly, Uttar Pradesh

Hello, My name is Bipin sharma from Bareilly (u.p) Before Booking the ticket i call to the customer care executive of upsrtc, and ask him that, i am having a Parrot (my Parrot is small and can not be fly) and i ask to customer care executive that can i take it with us.. Your customer care executive told me that, "sir we can not allowed the cage inside the bus and if you can take your parrot in your hand then it is allowed inside the...
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RAVINDER KUMAR SAXENA
from Noida, Uttar Pradesh
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Renewal date

Address:Ghaziabad, Uttar Pradesh

Dear Sir, I R. K. Saxena, This is inform you that I have a UPSRTC Sugam MST card, Card No. BSRBS[protected]. its renewal date 15/7/15 but if i recharge this card on date 12/7/15 than what is my travelling date 15/7/15 or 12/7/15 if my travelling date will 12/7/15 so why, because i have already paid up to 15/7/15 plz guide immediately ([protected]@gmail.com)...
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C
CONSUMER UPSRTC
from Meerut, Uttar Pradesh
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8 months old volvo ticket cancellation money not refunded

Address:Agra, Uttar Pradesh

* month earlier online volvo ticket booked from agra to sarae kale khan delhi on 5/10/14 and cancelled later for that money is not refunded yet after so many mails and calls to upsrtc online support.Neither they inform that online refund could not be provided. This is an act of cheating, i just got to know about my refund failed status when one day after checked for another ticket. Complaint phone numbers are always busy any time i call....
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R
rhpandey005
from Delhi, Delhi
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Online Reservation - Cheating

Address:Gautam Buddh Nagar, Uttar Pradesh

upsrtconline.co.on for online booking of bus is a very poor service and is messing people's time and money. Please close this service and stop to making fool to Public. I booked a ticket online for GONDAfrom ANAND VIHAR, but when I reached on boarding point, I asked bus conductor for my seat, he refused to give seat and saying there is no vehicle number mentioned on Ticket and advised to go with Senior person of UPSRTC. It was very difficult...
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Roopak Tyagi
from Noida, Uttar Pradesh
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HPRHP150039704 smart card not delivered

Address:Panchsheel Nagar, Uttar Pradesh

Sir I applied for smart card(epurse) on 27 april 2015 with card no.- HPRHP[protected] but when I checked its status online than it shows “registration completed and waiting for printing” continuously from the day I applied to till now and the expected delivery date i.e. 27 may 2015 is already gone. But till now I am not received my smart card. I also attach the acknowledgement receipt of my online registration. Please sir look into this...
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Address:Lucknow, Uttar Pradesh

conductor bus no.up 34T 3724 time 7:24 a.m. date 06/06/2015 alambagh deppo misbehave he does not make ticket through sbi smart card balance in our smart card was rs.435/- dt 05/6/2015 at 18:44pm.he pushed to me from bus.i am afraid of him. he is local persion.please take it seriously.CONFIDENTIAL COMPLAINT...
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P
Prasant Singh
from Noida, Uttar Pradesh
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Wrong Side Driving

Address:Ghaziabad, Uttar Pradesh

Today Morning I was driving on NH-24 from Pratap Vihar Ghaziabad to Sec-63 Police Chauki. I saw a UP Roadways bus was coming from wrong side and trying to Penetrate the main Road Traffic. It created long Jam and Driver was not considering the Rule as well as Public convenience. Requesting you to take proper action against this. Bus No UP[protected]...
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