Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Dear sir,
The attitude of Noida Roadways city bus drivers and conductors is very destructive; they don't take passengers as Human beings. They also takes Rs 5 for each passenger who sits from Vijay nagar to Sector-62 Noida and don't give ticket to that amount. If someone wants ticket they say I am here don't worry.
Today I was sitting on engine due to there was no space to stand in BUS (Overloaded) , Wine smell was coming from the mouth of driver of CNG Noida Depot Bus No. UP16 P 9521. His face was also saying that he has drunk. One passenger entered in bus From Engine side gate (front gate), the driver abused him and stopped bus for around 20 minutes and after request of other passengers, he started bus. So sir please do needful and if possible then make medical test of this bus driver today itself, so that u can got the actual character of Noida depot city bus driver.

I was travelling on UPSRTC Bus No. UP32CZ3092 from Moradabad to Lucknow on 6th March 2012. It travelled 275 kms in more than 11 hours! When I & fellow travellers complained conductor about slow speed of the bus, he started abusing me & showed slap to beat me. When I asked him to behave with travellers in decent way, he just got out of his seat to hit me, but the other people intervened. He didn't refund remaining money which he wrote on my ticket's backside. He tore the ticket and said that no refund was due to me. Pl take necessary action & intimate me. My ticket No. 4642171 and it is held with me in original.

dear sir,
The city bus drivers do not stop the buses at baragaon and harhua bazar most of the times due to which i have to face problems in reaching office on time .After 5.30 pm the bus availability has not been seen at baragaon,varanasi.Usually the bank and lici staff has made complaint with ARM mob.no.[protected] but till date no action has been seen.Today the driver of the Bus No.UP65 AT 6998 did not stop the bus at Harhua,varanasi at 9:25 a.m.due to which I had to take private conveyance to reach the office.For proof and lic staff had asked the conductor to stop the bus,even then he did not stop it.
Such action on their part is causing financial and mental trouble to us.
kindly take effective action to stop such unwanted behaviour of them.
A.K.Gupta,Baragaon,varanasi. mob no.[protected].

It's been more then 2 weeks I have mailed to customer care o[censored]PRTC, Regarding the bus timing and about reservation also called to the regional officers but no one is picking it no one bother to reply...

[Offline] sushil singh
Hi, Kindly let me know the Timing and Fare of VOLVO & Sleeper A/C for the 1.A...

Aug 10 (11 days ago)
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[Offline] sushil singh to info

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[protected] Forwarded message[protected]
From: sushil singh <[protected]@gmail.com>
Date: Wed, Aug 10, 2011 at 9:49 AM
Subject: Bus Timing and Fare
To: [protected]@upsrtc.com


Hi,

Kindly let me know the Timing and Fare of VOLVO & Sleeper A/C
for the
1.Agra-Haridwar
2.Agra-Rishikesh
3.Agra-Dheradun

--
Thanks & Regards,
Sushil




--
Thanks & Regards,
Sushil

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show details Aug 11 (9 days ago)

Hi,
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[protected] Forwarded message[protected]
From: sushil singh <[protected]@gmail.com>
Date: Wed, Aug 10, 2011 at 9:49 AM
Subject: Bus Timing and Fare
To: [protected]@upsrtc.com


Hi,

Kindly let me know the Timing and Fare of VOLVO & Sleeper A/C
for the
1.Agra-Haridwar
2.Agra-Rishikesh
3.Agra-Dheradun

--
Thanks & Regards,
Sushil

Misconduct and irresponsible behavior of bus conductor. First he forgot to take his ticketing machine from depot and went back to the bus station from bareilly outer to the depot, which caused unnecessary delay in departure. Then, the bus traveled only 30 kms in 3 hours, as the lights of bus was not working. the bus engine was stopped in mid way and passengers were asked to toe the bus and the the bus got started. At thana Milak befor 24 km distance from Rampur, the driver stopped the bus saying, that he can not drive the bus now as the lights of bus are not working and there is problem with the alternator of the bus. The conductor said that he will transfer the passenger to another bus which he failed to do. After one and half hours struggle, the conductor talked to his senior on mob: [protected] and the official said that deduct the fair up to that point and payback to the passenger, as he can not do any thing and disconnected the line, The driver's behavior at that time was so rude, that he did not show any interest in passenger's inconvenience, due to which the passengers had to suffer till next day, even I was sitting in office in so much tiring condition. The UPSRTC staff has nothing to do with the passenger's trouble while leaving passengers in mid way at mid night in a rainy season and took out the faulty bus from the depot which caused inconvenience to 70 odd passengers of bus and left them on mid way at mid night.

The conductor should be penalized for these misconduct, the details are as below.

Bus conductor: Ravindra Kumar
Bus number: 1606
Depot: Bareilly depot
Ticket No: 00138276
Time: 20:38:08

Regards,
Sumit Verma

I was traveling from noida sector 35 to meerut by the bus number UP 14 AT 9571. Initially the bus driver waited for the conductor for 15-20 min outside the bus stand. Then he drove the bus at a speed of 20 km/hr till sector 63 as he had to pick his known person from the way. When i asked him to drive properly, he used abusive language against me. I warned him by saying that I'll be registering a complain against him, he again used abusive language and said that there is nobody to take action against him.

dear sir,
please sihani chungi ghaziabad delhi meerut road par bus stop hone par bhi yahan raat ko 11 P:M to 12:00 tak koi bus nahi rukti yeh kehkar chale jate hai yeh toh MST wale hai jisse hum yatriyo ko badi pareshani ho rahi hai unhe MST hote huye bhi anya sadhno se jana padta hai aur hamara apni roadways se vishvas uth raha hai pls apse anurodh hai aise chalak parichalak ke khilaf shaakti se le. hame purn vishvas hai ki ap hamara vihvas banaye rakhenge
thankyou
bus name hai,
depot- meerut,chatmalpur,baraut,saharanpur,khatauli,muzzafarnagar etc..........

Dear Sir,
I want to register a complaint regarding the city buses in Agra. At present no city bus is running on the M.G. road of Agra in the evening peak hours (7.00pm to 8.00pm) of crowded areas like Bhagwan talkies Crossing to Sadar Bazar. The timings of buses are also not suitable for passengers (both MSTians and General passengers) because most of servicemen and engg. College students reach the Bhagwan takies crossing after 7.00pm, at this time the city bus facility has been ended over by 7.00pm. After this time no bus available on this root (from Bhagwan Talkies Crossing to Sadar Bazar and Agra Cantt.). I just want to inform all authorities of city buses that from 7.00pm to 8.00pm are the main peak hour in which, almost 200 passengers looks waiting for the city buses everyday but unfortunately they don’t get any buses in the same periods and after all they are hunted or looted by the auto-walas.
I request you to do needful action regarding this problem so that passengers can avail city bus facility and bus organization would also get profit.

Dr. Anil Kumar
B.S.A. Engg. College
Mathura.

I was travelling by bus no - UP32Z 9676 (Route -11) at 5:45PM on 17 Aug, 2010 from Sikander Bagh to Patrakarpuram. The driver was driving very rash and when I asked him to drive slowly, he behaved rudely and continued driving rashly.
Kindly take strict action against it.

I tried to lodge complaint on the UPSRTC website which could not happen as there was some error, also the contact numbers provided on the website are incorrect.

Whenever one travels from Delhi to Hardwar/Dehradun route on a UP Road transprt buses, they are over-charging passengers. They never return the rest amount. They charge full ticket for small children (excluded for upto 5 and half ticket for 5-11 yrs old). They charge full ticket for small pets (even 1-2 months old inside basket or so). If you are unwilling to pay, they will not cut ticket for you.

The bus conductor and driver do not stop the bus on the bus stand muradnagar ghaziabad and he stop the bus when he watch the heavy luggage for take the money from the luggage owner.he do not stopped at the stop when the passenger entered in the bus i know some one bus no. up 21 7377 bijnor depot.up 14AT 8168,up21 n 6708,up15 y 9621.i have seen many time that they always stop the bus on the kashmeree gate yamuna nadi pul for take the illegal bags,plastics material and other type of iron pols.due to this the passenger always suffer.



plz take immediate and neccessary action against them.

please take a neccessary action against them.

This complaint is about corrupted UP roadways bus conductors. Today I boarded a UP roadways city bus from sector 19, Noida to IOC, sector 15, Noida. I went to conductor, gave Rs 5 and asked for the ticket. Initially he returned me Rs 2 but did not give the ticket. When I insisted that I want the ticket, he issued me a ticket from sector 37, Noida to IOC, sector 15, Noida which is a Rs 6 ticket. I asked why did you give me this ticket, he said that there is no ticket from sector 19, Noida. Though there is a ticket from Atta to IOC. Some mobile numbers were written on inside walls of bus for complaints. I tried few numbers but nobody pick the call.

Bus no. :- UP 16 P 9542
Ticket no.:- 00036859
Date: 21/04/2010
Time: 9:28 AM
Complaints Mobile numbers I tried :[protected],[protected]

Please look into this serious issue as these corrupted people are the reasons for the loss in revenue to UPSRTC and to Govt. of India as well.

The frequency of the Yellow buses from Ghaziabad to Noida is already very low. And now the bus drivers have started not even stopping at their respective stops. Its been 3 days the bus Route No. 7 is not stopping at Chaudhary Mor at Ambedkar Road, Ghaziabad. 4-5 girls keep running after the bus every morning asking the driver to stop but he doesn't. It is the stop because earlier the bus used to stop there.
Its even difficult to get the bus back from Gol Chakkar, because there also the bus doesn't stop. If by luck we get the Route No. 7 bus, then the driver denies going to Ghaziabad, saying it will go only till depot. There are no regular timings also. Something has to be done of this bus. Frequency of buses should also be increased as there are no other bus services in this route.

Dear sir,

I Have been Travelled on Dated:13 Dec 2009 from Lucknow to Kanpur by AC shatabdi Bus No. UP65- AR0766.
This bus fare double to the ordenary but they are not providing facilities which are to be provided for Shatabdi passengers.

When i boarded at Lucknow around 9-20AM it has to reach by 2 Hrs to Kanpur but after 11.15 Bus was
suddenly stopped at Jahjmau ( Near Bridge) due to its internal problem and conductor boarded all of passengers to Ordinary bus for travelling upto Bustand.

finaly I reached afternoon 12-15 by ordinary bus to kanpur bustand.

UPSRTC Failed to provide IN TIME service for passengers who travel by Shatabdi by charging double Fare per Ticket compare to Ordinary.