Vasanth & Co Complaints & Reviews

Sales invoice. No [protected], bill dated 29/09/2017 booked at chennai trade center, madambakam and it was tagged to padi branch. 1st time we have received defect piece and raised a complaint and vasanth & co replaced with new. Even this time also it’s a defective piece. Videocon support is worst, without proper guidance they cancelled our complaint request. When we hearing vasanth & co advertisement “quality & trust”, we couldn’t digest how they can marketing with this name, but without checking their selling products. Hoping for permanent solution on our payment & trusted gadget.

Attached purchased bill & what we experiencing day to day. Since we are located in new perungalathur and not often to go padi branch.

First we are watching for sony tv, your sale person safeek of skyworth brand told us it is full hd tv and all technology is available in this tv, we believe vasanth&co brand name and we bought a skyworth tv on 11/01/2018, and installation has been delayed due to pongal holidays, technical person has come on 18/01/2018 and installed the tv. After that only we came to know that it is not full hd tv, it colours saturation and resolution is not up to hd standard it is like a normal colour tv with full colour and not full hd, i make call to the branch manager then they again told that it is a full hd tv and will send a technical to solve it, i clearly know that it will not support full hd but the show manager is telling so i accept to send the person, the technical person told us it will not support full hd, and after that i again call the manager on next day i make call to the manager of the show room and then he said the u came to showroom we can exchange the product with other br, but today (22/01/2018) we go to showroom they tell that they cannot exchange due to the date is more than 10 days we cannot exchange the tv, the only fault done by us is just believe your sale person without checking it, but we just believe your vasanth&co brand name because we are regularly purchasing the home appliances in your shop we also purchase washing machine on the same day (11/01/2018) and 3 year before we bought a sony smart tv with bluray home theatre system for 1lakh, so only we believe and buy that skyworth tv for ₹16500 so kindly exchange the skyworth tv with sony tv, again i'm telling this your sale person safeek is cheated us so kindly exchange the product, bill no:[protected]

After 3 days (Due to pongal festival) since we ordered the vu led tv 24lj3, uv technicians came for installation and they found the desktop stand for the tv was not fitting and they told to contact vasanth &co for the issue. As contacted they sent another stand which also didnt fit. Next day another technician found one part is missing in it.
How can a part of the product will be missed in a sealed company's product?? Or how can the manufactured part of the product doesn't fit??
There is no proper response from the delivered person regarding the issue.
I'm not satisfied regarding the purchased product and the issue in it. Because of this i'm doubt of the inside product's quality.

I'm looking for a complete replacement of the product with complete fitting parts and sealed one from the company. Is this manufacturers defect or delears?

Billing name : rani purasaiwakkam
Invoice numb:[protected]
Branch: vasanth& co, purasaiwakkam, ch-10

I purchased 1 ac and w/m from vasanthan co porur on 13th jan 2018. They had confirmed me the delivery on sunday for washing machine, but till today morning i didnt get any info for delivery.
Today morning around 10.45 am they called me and requested to extend the delivery of ac to friday.
This is not a proper customer service and it has delayed 1 week for delivery for one item.
I had tried to call their complaint service (Porur) also but they not even took the call.
I personally very irritated and never sugest vasanthan co to any one my friends or relatives

Regrds
Prajeesh
[protected]

I have purchased sony led klv 32w622e at ur pudukkottai office vide ur bill no.0578213 on 16/01/18. Not yet fixed and not demonstrated. Ur staff informed that they will come and fix it tomorrow. They have not given the following items. Sony gift power bank. And assured to deliver it within two days. Further ur staff promised to give the compliment of travel bag, since they are not having the stocks. Pl advise ur staff to deliver the said two items at the earliest.

Dear team.,

I have bought the new brand led tv from vasanth & co on 04/08/2017. From the day one, i'm getting repeated problems on display. First i made a complaint on november regarding the display issue. The engineer has came and replaced the panel which i has not suggested for that. After replacing also again on next month i have received the same complaint and registered the complaint in customer care.

Again your executive has came and replaced the panel.in this 5 months i have got several complaints then how i can use this for long?

Is it your product will work for an month?

Now my product is under warranty if it out of warranty what i should do?

I have made several complaints related to this and i asked for the replacement but no one bother to hear my voice.

I need a full replacement of television or else i have to move to consumer forum

Waiting for your valuable reply..

Hi, i ordered a haier tv and panasonic washing machine on 03.01.18 in t nag branch and they promised to deliver the next day. But i haven't received the products yet. I am constantly following it by calling them every hour and they come up with some reasons. I m sitting at home waiting for these guys and they do not give a damn to provide right time and day. This is frustrating and i have lost the hope in vasanth and co. I am also not sure if i will go back to them. No professional behavior and discipline. I will also not recommend this shop.

We have paid for a front loading washing ifb machine on 31st. They promised to make delivery on 1st but it happened on 3/1/18.

Also, the machine stand send does not fit the machine size. They have sent a wrong size stand. They never pick up phone or respond over phone.

When approached in person, they don't regret for this. Rather say, correct stand is out of stock and ask us to keep in touch after 2 days and come & collect it when it comes.

Paper advt shows a very attractive gift but in person they give a very shabby plastic box set & says the advt is applicable for selected models.

I ordered a washing machine in vasanth and co on 1st january 2018 they promised me that it will delivered on 4th january 2018. But the failed to do that. I completely understand when you run a business there may be few ups and downs. But the person who billed me answered without knowing how to treat a customer. I called the office no that guy told you billed by so and so... You should contact him not me. I felt very bad for the purchase i did on 1st january... Very poor... It really hurts...

Dear sir,
I (K. A. Rajasekaran have bought a smart tv with the details given below. Recently we found a complaint that a black image is seen in the middle of the screen which we find irritation and again we also lost our invoice copy with which we have t raise the complaint to the service center. So, please provide a duplicate invoice for the same.

Invoice no. [protected],
Purchase date: 11.08.2016
Model no: 49ku6570
Name: k. A. Rajasekaran
Contact no. [protected]

Remainder... Remainder... Remaider... (4) 07.12.2017

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Till today not close this complaint. What i can understand your sony brand service???

Dear team,
I bought a sony 32 inch led tv from vasanth & co located in madurai bypass road on 20-oct-2017. From 22nd-nov-2017 onwards, i ask your team people to connect my hard-disk to your brand tv. I never expect this type of worst service from sony service center. Till now my problem did not resolved. I need take back your sony tv. And refund my amount. Or else i will deal this issue legally.

Note:@ vasanth & co take back your tv and refund my amount with acknowledge of brand sony

Here i attched the invoice copy and warranty card for your reference

Regards
Ashok kumar
[protected]

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Am purchased lg refrigerator in vasanth & co., t. Nagar, no.15 south usman road, chennai-600017 branch.

We are choosing maroon color refrigerator with onion tray, capacity 215l,. Bill paid on 30 nov 2017. While paid of bill, branch staff given one paid voucher, that itself also "description of goods" not mentioned. Material delivered on 01 dec 2017.

Yesterday (02 nov 2017) we were tried to opened the refrigerator, at the time only we are found color (Purple) as against the our requirement (Maroon color). Immediately we were communicated to branch and corporate off. Really we never expect this service from vasanth & co.

Same day we were purchased lg refrigerator & ifb washing machine in same branch. While visiting your branch, purple color stock only available, but we were choosing maroon color from catalogue. Service person also clearly told, we will be arranged the same color from vasanth& co stock. But, they are unable to delivered maroon color.

Request to replace the refrigerator inline with our requirement (215l maroon color lg refrigerator with onion tray)

Detail for your tracking:

Sales invoice no.[protected]
Delivery address : p. Karthikeyan, thiruvanmiyur
Model no. Gl-d221apdx

We will be expected immediate action from your end.

I have bought 3 no's onida split ac in vasanth & co t. Nagar branch in 2016
Now 3 no's onida split ac not working
Complete indoor set is not working
I called onida service centre to check
He checked telling this are the parts are not working & parts charges
1. Copper coil - rs.7500
2. Gas - rs.3000
3. Display -?
4. Pcb board -?
5. Fins -?
6. Service charge - rs.650
7. Indoor unit opening - rs.200
8. New indoor unit - rs.11500
In indoor units this are the parts only having everything not working
I asked how much new indoor unit
When i am buying vasanth & co kalimuthu
Told me onida ac is comple 5 years warranty other company r 1ly 4 years warranty for compressor 1ly he said so u take this onida ac sir. But now telling he is for indoor 1year and compressor for 4 years
Very very worst dealer & company

Hi team,

I brought a gift voucher on velacherry branch vasanth & co. I lost the voucher but i took a photo pic.

I gave the photo copy in vasanth & co velacherry branch for verification but it s been 10 day they are not responding. Kamal from vasanth & co velacherry branch is not responding properly.

I am attaching the photo copy along with this complaint, kindly do verify & do the needful

We went there to buy a washing machine day before yesterday. The lady who attended us was behaving with worst attitude. No politeness seen in any of the staff there. They are fixing the price for each product as they wish. None of the staff there know the meaning of customer service it seems. Even the owner will not have such an attitude. Whoever the authority, if you really wish to withstand the good name of your company please educate your staff to treat the customers properly.

Bought samsung fully automatic washing machine model wobble wa60m4300hd/tl on 02.10.2017 @ tirunelveli. Show room sales man given commitment that the machine will restart from where it stops after power failure and restart if the door is not opened.. On 28.10.2017 after visit of third complaint samsaung service engineer confirmed that this model is not having that restart feature. To complaint the same to your show room, that particular salesman, team and manager simply denied that we haven’t given any such commitment about that machine.. And added no samsung will have this feature.. Not ready to exchange or replace even if we are ready to pay the difference.. Because it's just hardly less than a month.. Poor service..

I took up a water purifier from vasanth & co with false information about the product contents. When the company engineer came for installing he made different specifications which is entirely different from the salesman s description. Hence we went next day immediately to the shop and they apologised for the wrong details and hence the water purifier was returned back to the shop. Even after 17days after the incident the shop has not paid back the money which i paid for the product. It is really pathetic.

Showroom behaviour of in charge at erode is very worst. Hope they were not properly trained how to behave with customers. I was likely to buy a sony tv of about 85 k but because of poor service of the incharge i ignored vasanth & co and bought from other showroom. Thank god i was not cheated because i got cheaper price than there. I also noticed few customers were shouting because of their poor service.
Better teach your in charge how to behave with customers and he is giving loose talks that he can sign bond paper for rs.5000 i[censored] get less than this price. Truly i got less price. This spoils the image of vasanth & co i[censored] do not care about the customers.
At chennai my favourite showroom is vasanth & co i bought few products but at erode very worst.

Sir
Fridge not working after demo
[protected] one mr a parthiban attended on 21st and the product deliver onthe same but demo took place on 25th by bosch compay but the very next day i found it is not working better take it back and refund the amount i am very old 70 years and i cant bear the loss
[protected]@gmail.com [protected] fridge model ff fridge
Kdn30vs20i make it fast to rectify or refund
[protected]@gmal.com

Am saravanakumar s and secratary of sathy town congress. Am purchased onida led tv with exchange offer on your sathyamangalam-erode dt branch in opening day of your shop on 14.10.2017.

But till now no one come to installation and nobody respond our request.
Daily am walk to your shop to ask when you come to install?
They are not taking customer responsibility.

Am not expect this type of reaction from reputed vasanth & co.
Very worst service and am hurt to returned the goods today itself and revert my money pls.