Vasanth & Co Complaints & Reviews

I purchased a Whirlpool refrigerator from your Pursawalkam Branch on Saturday 24th Sept The agent Mr Prathap promised that the product will be delivered on Tuesday 27th...the product was delivered on 30th Sept...he also mentioned the demo will happen on the same day of delivery. Mr Varadaraj was suppose to contact the technician and when asked, he and Prathap hung up the phone with no proper guidance. This is the worse customer service I have received. Prathap is a very rude in his so-called service. NEVER AGAIN BUYING A PRODUCT FROM VASANTH and CO.

Vasanth & Co located at Usman road, T-Nagar, Chennai has failed to deliver product on Sep 2 (purchased date Aug 15th). I bet this is the case with all Vasanth & Co stores. They only provide reasons for the delay such as the product coming from x places, it's being couriered. If they don't have control over their logistics or stock availability, then they should give a false date expectation.

People, who work there are very good people. However, they lack the tools to help them with stock availability and logistics. When I ask for some stock, they have to manually go check the corners and let me know. This is a lot of waste and inefficient.

They need to work on logistics and stock availability. It's not 1990's, generation has changed. Even a Rs.100 product shipped by Amazon tells me when my product will be received and they deliver on their promises.

If Vasanth & Co doesn't change, then they are not going to stay in the market.

I bought a preimum fridge 4 days back and still it is not delivered
Worst part is no one picks up the mobile or landline and entire team is waste at Vsanth this way no customer will come to the shop
i

We raised the complaint for AC repair service on July 20th but still (18.08.22) our problem is not solved... very very worst service from vasanth and co

(We bought an AC(blue star) from Vasanth and co, purasalwalkam, Chennai on this March month, 20(20.03.22) in the name of Ajithkumar. We faced an issue on last month but still our problem is not solved.

We didn't expect this from you team..
We are very frustrated...

Visited Vasanth and co s s colony last sunday(07/08/2022). We asked for a quotation for the selected items and was assured that mail will be sent shortly. Till date we have not received the quotation as per our requirements.Called and got the same response of will send quotation soon.
We have arranged finance but since we couldn't get the quotation, we are unable to proceed

Dear Vasanth & co,

I have purchased the washing machine in Vasanth & co at Ramanathapuram branch a week ago, still now no one came for Installation & demo. I couldn’t use the machine because of this poor customer service.

Thank You
Contact number: +[protected]

They have told the product will be delivered on a particular date, but they will say it will be delivered the next day as the days go on. Very bad customer support. Not picking up calls. Not giving sufficient information. Getting very tired of this.

Very worst experience with Vasanth and co Ambattur branch where my house situated within 1 kilometer and the product not delivered on time .

And the sales person fridge section was very rude in talking as if he is giving the product freely and from a customer side they have to be polite as they are not the owner of the company.

And as a customer if we are not satisfied with the customer service we will be angry as we are paying the money .

Purchased fridge on Thursday 4/8/2022 still now the product not delivered and from morning am calling to the numbers given in bill like manager number switch off, delivery number, led number and small appliances number all are busy as if we don't have work .

Please don't spoil your brand name by placing the persons who doesn't no to speak to the customer.

I have ordered for a dressing table and I have paid money on 15.07.2022. today it is 05.08.2022 and they have not delivered my order yet. Worst response from them

Vasanth and co worst brand delivery late install late install after noice problem then not responce phone call

We ordered samsung double door fridge on 17.07.2022, but still we didn't resived our product.

Sir,

This is to inform that as per Vasanth and Co info, we contacted your 3rd party Service Center "Sri Vijayalakshmi Refrigeration".

Technician (named Mr. ParthaSarathy) visited, inspected and whatever he said and needs to change gets changed with an amount of INR 4, 400.00 on 13 July 2022.
Attached bill copy for your reference.

From 14th (the very next day), we are noticing the same problem like before (water leakage).

We reached their office, informed them to send the Technician again.
Called many times including the Technician.
Very poor response and worst attitude.
Attached the screenshot of the call register to their office and the Technician.
No re-visit from them until now.

We trust Vasanth and Co and purchased all our household products from your outlet. Meantime, after sales support should be provided the same hospitality like sales which is missing here.

Hope this matter will be considered as atmost priority and appreciate your prompt response ASAP.

Fan is mistake

என் பெயர் ஜோதி. நான் விருத்தாசலம் வசந்த் அண்ட் கோ கிளையில் 500 ருபாய் முன் பணம் கொடுத்து ac புக் செய்து இருந்தேன்...

நான் ac எடுப்பதாக சொல்லி இருந்த நாட்களில் எதிர்பாராத விதமாக என் மாமனார் இறந்து விட்டார்... என சில மாதங்களுக்கு ac எடுக்க முடியாத சூழ்நிலை

வசந்த் அண்ட் கோ அலுவலகத்தில் இருந்து போன் செய்து கேட்டபோது என் நிலையை நான் தெளிவாக சொன்னேன்...

பணத்தை இப்பொது செலுத்திவிடுங்கள் ac பிறகு எடுத்து கொள்ளலாம் என்று சொன்னார்கள் நான் சரி என்று சொன்னேன்...

சொன்ன நேரத்தில் என்னால் பணம் அனுப்ப முடியாத சூழ்நிலை...

விருத்தாசலம் கிளை வசந்த் அண்ட் கோ ஆண் ஊழியர் ஒருவர் இரவு 11 மணியளவில் போன் செய்து என்னிடம் பணம் கேட்கிறார்...

நான் ac முன் பதிவு மட்டும் தான் செய்தேன் ac எடுக்கவே இல்லை...

Ac எடுக்காமலே முதல் மாத emi உம கட்டி உள்ளேன்...

என்னவோ நான் கடன் வாங்கி இருப்பவள் போல் என்னை நடத்துவது சரியா ?

ஒரு பெண் வாடிக்கையாளருக்கு இரவு 11 மணிக்கு தான் போன் செய்து பணம் கேட்பார்களா ?

இரவு 11 மணிக்கு போன் வந்ததால் எனக்கும் என் கணவருக்கும் இடையே பெரும் பிரச்னை உருவாகி விட்டது...

இதற்கு என்ன பதில் ?

Sir / Madam,

We buyed Hitachi 1 Ton AC from west tambaram branch on[protected], last 1 week cooling was not good and we have informed to the service number in hitachi. Yesterday technician came and general service done still cooling was not good. That technician checked outdoor unit and informed that the unit having gas leakage problem and it has to rectified. Since i have buyed the product march month only how it is possible to get damaged. Have asked the hitachi customer care they are simply saying you have to check and confirm within 1 month from the date of purchase like that so on so.

If indoor unit got problem or whatever i can say that unit inside the room only, but outdoor unit is in back side of the sunshade, how it is possible to check from customer side. This is the way the Hitachi responding to the customer. Respected sir we are requesting you to kindly rectify the problem or replace the outdoor unit asap. Please inform them to understand the customer situation.

Regards,
Riyaz
[protected]
Bill No: [protected]

We bought AC, Fridge and washing machine from Vasanth and Co sholinganallur. But we received all the products with damage

The management team is very poor. There were harsh arguments within staffs inside the showroom which disturbs the customers. They promised the product will be delivered within 2-3 days but almost a week it's not delivered. I tried to contact them to the number which provided in the bill. None attended the call more than 3 days. I went directly to the shop and they promised it will be delivered by today but as usual it's not. I need a detail explanation from them along with my compensation for my travelling to the shop. The employee name is Mr. Balaji, Vasant and co, T. Nagar branch, Opp. To Malabar gold, chennai.

I have purchased a godrej washing machine from vasanth and co redhills.Now i have received the wrong product from them . machine which I have received is not the one I paid for. But the employers were not refusing to change the product and asking for extra money if they want to change. They have really cheated me andI was very much depressed because of their attitude. Customer satisfaction should be their first priority. But they have cheated us a lot . Really I need a justice

We purchased new 2T AC on 3rd June and it was delivered on 5th June. We had opted for exchange offer and in morning today, old AC was taken and Hitachi person came in morning for installation. When he open the box, he noticed the AC was damaged and said he will inform Vasanth & CO for replacement. When we called Vasanth & CO helpline, the person spoke vert rude and said will call back at 2:00 PM. There was no call till 5:00 PM and we had to call back. It was very bad experience (Extremely rude) call and said she will check and comeback in 4 or 5 days. Now being customer, paid for new AC, we do not have new AC or the old and with no accountability by Vasanth & CO (Very bad experience so far and this is first time we are buying from Vasanth & CO. We usually buy from Rathna Fan house and truly appreciate their customer centricity and now we are reaaly feeling bad buying from Vasanth & CO- I just hope this complaint process is not like the call we made. Bill # - [protected]

I brought a llyod television from Vasanth and co branch at batlagundu before one and half year it stopped working before one month. I complaint to the branch as well as the customer service, but till now no response from them. For reference I too attach the bill copy. More than one month gone no technical team have arrived