Vasanth & Co Complaints & Reviews

Today I purchased BOSCH washing machine with stand and cover.
I received my order without stand. I asked the same but they simply told that stand stock not available so they will arrange the same within four days. it is not fair and I am totally disappointing with your service.
My question is why not informed at the time of billing the order.

I requesting that I need the stand at the time of installation or take back and return my amount.
My name - Mahendran N
Mobile No - [protected]
Bill No - [protected]

We bought Samsung refrigerator last week Tuesday at Tambaram branch. Product delivered after three days. While installation people checked the product it was damaged at the bottom. So we raised complaint and ordered for replacement. People in showroom are lathagic and not responding properly. I am really worried to purchase in vasanth and co. Still my replacement is not happened. My contact no is [protected]

We went to buy air conditioner, there was no one to greet us and explain to us about the product, especially manager Karthi was not working properly

I bought 11 products from Vasanth n co, Ambattur and did not receive it for the past 5 days... Called customer care. They said they will check with the ambattur branch and update me. But haven't received any update till now.. Very poor service... Pls dont go to vasanth n co...

I was very much impressed by the customer service. Anthony from sholinganalor branch was so polite and humble. I just came to enquire about a product because of his customer service and politeness made me to buy a product. I'm so happy by his humble customer service. He needs an applause 👏👏👏

I purchased an 3 seater Sofa from vasanth and Co on 7th Jan 2021, They delivered an default sofa and i returned it back asking for an fresh piece, Its been one year and i have not received the replacement....

Very bad response of vasanthandco tnagar north usman road. I bought bajaj 28litres otg oven on 29th dec 2021 and said they will send demo and installation on next day, but they didn't send it on next day. After so many calls, they send on 31st dec 2021. They demo guy came and opened the box but the product is damaged and informed me to report to vasanthandco itself where i bought it. We called the next moment to the vasanthandco and they said us to come and return it. Already they gave us damaged product and asked us to come and exchange it. I told them to deliver new undamaged product but they are dodging me around for 4 days, till now they didn't exchange it.

Adyar vasanth &co is very worst service & response, , I'm asking LG tv(19000), this product is there or not there is checking first is must important.. but Adyar branch staff all process complete after he ask that product not available, you go for 25, 000 this one available..
I'm regular customer of vasanth & co, , but this time I'm very disappointment 😞😞, , lastly I'm ask cancel my process and after leaving that place, , but front office staff also no one ask me...next time sure I'll not going to purchase in vasanth &co...

We bought refrigerator, they said " we will issue an new product we wont deliver an demo product"
but for installation my home i received an demo product .
very unsatisffied with their survice

I have purchased Samsung 65 inch QLED TV at South Usman road Vasanth & Co branch on 22- Oct - 2021 . ( 2 months going to complete)

Bill Number: [protected]

During that period Samsung offers Sound bar free gift model HWA550 and 3 Years complete TV Warranty # Diwali offer sale .

So that only I purchased TV in Diwali Festival offer .

During purchasing TV at Vasanth & Co service person Mr.Kumar has told with In 7 days you will receive gift sound bar, Mr. KUMAR as said we will order soundbar from samsung and once recieved we will notify you.

From the date of purchase I only contacted Mr.Kumar Vasanth & Co service person, but i never received single call from South Usman road shop sales person for the Soundbar gift .

This is very very worst response from Vasanth & Co .

Kindly treat customer as customer.

If you could have been told the Samsung Diwali offered sound bar will take more than 2 months to get means I never purchase the TV from Vasanth & Co.

For the same I complaint to Vasanth & Co customer care in corporate office, but the response is same .

Mr.Marriyappan from Vasanth & Co Corporate office person i called and confirmed the Sound bar is received and you and collect by last Friday 17 Nov 2021, so that I visited personally to get the sound bar .

But while visiting only TV Serial number is matching in Vasanth & Co SAP system and now they are saying again 1 week need time to get the sound bar from samsung .

Since Samsung Promotor need to approve the serial number.

As per Vasanth & Co feedback without Samsung promotor the TV was sold, so there is delay in approving the gift .

Kindly take necessary action to deal Customer as Customer .

Dear sir/madam,
Samsung washing machine got repaired we purchased on June 2018 at pattukkottai branch, we called the service team they were came to check and they were said motor needs to be replaced we accepted but the process very very slow please take necessary action and help us asap.
Thank you
Contact name:divya
No:[protected]

The Godrej refrigerator is purchased sembakkam branch on 24th dec 2021. The model is RT EONVIBE 360B 25 HCF SK PR. RED WINE colour. The price is 31000. But online vasanth an co it is 30, 500 and tatacliq it is 27990. It is over priced at store though they gave free stabilizer it is not matching the price.

We have ordered a Whirlpool Single Door Refrigerator on 6th December 2021 at Vasanth and Co, Gowrivakkam and made full payment on the same day of 14000 Rs. But, it has been around 2 weeks now and the product has not yet been delivered. We have called the customer care team and store sales team multiple times throughout the past two weeks but not getting proper response and yesterday, they are saying that the product is out of stock and they asked us to visit the store with the bill to get it changed with a new replacement product. They are not caring about the customer's concern. Amidst all our personal works, we spend around 1 hr daily for contacting them itself. Worst experience I ever had with Vasanth and Co. They are not ready to cancel our order and give us the refund also. It is very frustrating for us for having paid the money in full and not receiving the product even after 12 days.

I brought a Samsung fridge on Oct 30th 2021 in vasanth and co Adyar branch in an exchange offer. We agreed that 2000 rs. Will be paid at the time of return pickup of the fridge and the representative has given me a writter. Confirmation if the same. Till now, the return pickup has not been done and I have been following up with the representative daily from Oct 31st till date. No response or action. Such a pathetic customer service.

Bill no. [protected]

I bought new washing machine in vasanth and co on 8/12/2021, paid full amount and they promised to deliver it in 2 days.But till now(12/12/2021) they didnt deliver after several calls made to customer care and gowrivakkam branch shop. Very much disappointed with their service.
Worst customer service and customer experience.
I am very much upset and gone through mental agony for the past 2 days.

I was told to provide worth of 500 rupees washing machine cover. But delivered with 300 rupees worst plastic polythin cover for
20000 rupees worth washing machine.

Store staff are rude and gave false billing and commitment.

Customer phone number [protected]

Dear sir,
I am Maharajan from kovilpatti tutucorin district
I bought your nearest LED TV two years ago, A one month ago the tv not work reason board issue. I went to the show room and listened to it many times but no response. So PLEASE replace me with that board warranty
Thank you
R. MAHARAJAN
[protected]

-I purchased AO-SMITH F3 product on the opening sale for the 100th branch in vasanth&co store, 4th Dec 2021
- Client no not available
-on 4th dec21 night- I bought the product for 16700 and They said it will be delivered in a day or 2, but meantime I got to know the product was not the best compared to the other ones with the similar specification and I wanted a cancellation. But i visited the store the next day (5th Dec) and I met the sales person first they said they wont cancel and then, they took me to another sales person said they can cancel if I write a acknowledgement letter, after me explaining to dozens of people they took me to the manager where he I cant cancel it, and if i did wont they wont return the GST amount. (for a product which i didnt get/deliver yet)
- I want to cancel the product and need the full refund for the product which is not yet been delivered until 5th Dec 2021.
- i am raising this complain on 5th Dec21

As We bought refrigerator on 30 th sep.but they delivered a damage piece, so I raised a complaint and went to the branch for more than 5 times regarding this issue ..but still (nearly one month) there was a very worst response in the branch side and also they not even pick the call .I am having three contact numbers includes your executive, lg dealer and branch number ..but no response.whenever I call they told like "within a day we replace it" like that ..but very worst ever service I saw .

I bought a refrigerator from vasanth&co Avadi branch on 22nd November 2021. The sales executive said they will send person for installation immediately. Refrigerator delivered on 23rd mrng 11am
Regds

Parthiban
[protected]