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Vasanth & Co Complaints & Reviews

www.vasanthandco.co
2.2
Updated: Apr 20, 2026
Complaints 886
Resolved
390
Unresolved
496
Good! Vasanth & Co values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Vasanth & Co step up their efforts to fully resolve all complaints 👍
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Electronics & Appliances
Vasanth & Co
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Vasanth & Co reviews & complaints page 9

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S
Sricharan Vinjamuri
Dec 15, 2021
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I brought a Samsung fridge on Oct 30th 2021 in vasanth and co Adyar branch in an exchange offer. We agreed that 2000 rs. Will be paid at the time of return pickup of the fridge and the representative has given me a writter. Confirmation if the same. Till now, the return pickup has not been done and I have been following up with the representative daily from Oct 31st till date. No response or action. Such a pathetic customer service.

Bill no. [protected]
Jan 16, 2022
Complaint marked as Resolved 
Vasanth & Co customer support has been notified about the posted complaint.
Dec 15, 2021
Updated by Sricharan Vinjamuri The representative name was Abbas. When I call vasanth and co they say he is no more working there. When I ask them about this they say that they are not responsible for what the sales representatives say or offer. This is how vasanth and co has been running their business.
Verified Support
Dec 16, 2021
Vasanth & Co Customer Care's response Dear Customer,

Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

Thanks & Regards
Customer care,
Vasanth & Co, Chennai.
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    R
    Rajesh18k
    Dec 12, 2021
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    Address: Tambaram velachery main road, Gowrivakkam

    I bought new washing machine in vasanth and co on 8/12/2021, paid full amount and they promised to deliver it in 2 days.But till now(12/12/2021) they didnt deliver after several calls made to customer care and gowrivakkam branch shop. Very much disappointed with their service.
    Worst customer service and customer experience.
    I am very much upset and gone through mental agony for the past 2 days.
    Jan 13, 2022
    Complaint marked as Resolved 
    Vasanth & Co customer support has been notified about the posted complaint.
    Verified Support
    Dec 13, 2021
    Vasanth & Co Customer Care's response     Dear Customer,

    Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

    Thanks & Regards
    Customer care,
    Vasanth & Co, Chennai.
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      A
      Ameenudheen N
      Dec 6, 2021
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      Address: Mylapore Branch

      I was told to provide worth of 500 rupees washing machine cover. But delivered with 300 rupees worst plastic polythin cover for
      20000 rupees worth washing machine.

      Store staff are rude and gave false billing and commitment.

      Customer phone number [protected]
      Jan 8, 2022
      Complaint marked as Resolved 
      Vasanth & Co customer support has been notified about the posted complaint.
      Verified Support
      Dec 06, 2021
      Vasanth & Co Customer Care's response       Dear Customer,

      Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

      Thanks & Regards
      Customer care,
      Vasanth & Co, Chennai.
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        M
        Maharajan Maharaja
        Dec 5, 2021
        Resolved
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        Address: 78, FIRST STREET, VOC NAGAR, KOVILPATTI,628502 TUTUCORIN DT PH;8825682587

        Dear sir,
        I am Maharajan from kovilpatti tutucorin district
        I bought your nearest LED TV two years ago, A one month ago the tv not work reason board issue. I went to the show room and listened to it many times but no response. So PLEASE replace me with that board warranty
        Thank you
        R. MAHARAJAN
        [protected]
        Jan 8, 2022
        Complaint marked as Resolved 
        Vasanth & Co customer support has been notified about the posted complaint.
        Verified Support
        Dec 06, 2021
        Vasanth & Co Customer Care's response         Dear Customer,

        Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

        Thanks & Regards
        Customer care,
        Vasanth & Co, Chennai.
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          V
          Vicky-vignesh
          from Chennai, Tamil Nadu
          Dec 5, 2021
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          Address: Chennai

          -I purchased AO-SMITH F3 product on the opening sale for the 100th branch in vasanth&co store, 4th Dec 2021
          - Client no not available
          -on 4th dec21 night- I bought the product for 16700 and They said it will be delivered in a day or 2, but meantime I got to know the product was not the best compared to the other ones with the similar specification and I wanted a cancellation. But i visited the store the next day (5th Dec) and I met the sales person first they said they wont cancel and then, they took me to another sales person said they can cancel if I write a acknowledgement letter, after me explaining to dozens of people they took me to the manager where he I cant cancel it, and if i did wont they wont return the GST amount. (for a product which i didnt get/deliver yet)
          - I want to cancel the product and need the full refund for the product which is not yet been delivered until 5th Dec 2021.
          - i am raising this complain on 5th Dec21
          Dec 6, 2021
          Complaint marked as Resolved 
          Resolved
          Vasanth & Co customer support has been notified about the posted complaint.
          Dec 05, 2021
          Updated by Vicky-vignesh           Resolved
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            R
            Ranjith shiva
            Nov 24, 2021
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            As We bought refrigerator on 30 th sep.but they delivered a damage piece, so I raised a complaint and went to the branch for more than 5 times regarding this issue ..but still (nearly one month) there was a very worst response in the branch side and also they not even pick the call .I am having three contact numbers includes your executive, lg dealer and branch number ..but no response.whenever I call they told like "within a day we replace it" like that ..but very worst ever service I saw .
            Vasanth & Co customer support has been notified about the posted complaint.
            Nov 24, 2021
            Updated by Ranjith shiva             I bought the product in vasanth and co AVADI branch .. because of the trust only I purchase nearly 1.5 lac worth products in this ...but I didn't expect this much worst service
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              P
              Paarthiban Parthi7790
              Nov 24, 2021
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              I bought a refrigerator from vasanth&co Avadi branch on 22nd November 2021. The sales executive said they will send person for installation immediately. Refrigerator delivered on 23rd mrng 11am
              Regds

              Parthiban
              [protected]
              Vasanth & Co customer support has been notified about the posted complaint.
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                P
                Premkumarm173
                from CHENNAI, Tamil Nadu
                Nov 21, 2021
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                Dear vasanth & co,

                I am the customer for past 5years.i have taken many products from vasanth & co.but this time am really feel very worst customer satisfaction from store manager( ganesh )velachery.he speaking very casually.he is telling fake commitment for giving such gifts products.many times I have taken the products from store he say I will give the gifts and punch it on bill also .but he is not giving and say gift is not available and next time I will give.the same reasons I have taken from many times.this time also am facing the same issue.but customer handling is very worst I have seeing in may times..pls dont give any such fake commitment to other customers for selling the goods...
                Dec 24, 2021
                Complaint marked as Resolved 
                Vasanth & Co customer support has been notified about the posted complaint.
                Verified Support
                Nov 22, 2021
                Vasanth & Co Customer Care's response                 Dear Customer,

                Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

                Thanks & Regards
                Customer care,
                Vasanth & Co, Chennai.
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                  G
                  Ganesh Sekaran
                  from Chennai, Tamil Nadu
                  Nov 21, 2021
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                  Address: Arumbakkam

                  I have booked a samsung fridge model #RR23A23A2E3YDX/HL on 14th nov 2021 in North usman road showroom. Bill.no. [protected]. They said it will be delivered on 15th or 16th. It's been 8 days now, still they haven't deliver the product. Whenever i contact them they used to say "it will delivered today or out of stock". I have tried to contact the Showroom manager but they are not picking the call. I went to the showroom on 17th. Again they said it will be delivered in 2 days. I want to make an escalation about the sales person who sold the product without checking that it is in stock or not. The sales incharge Mr. Khadar whom i have been following up for all these days and he is saying "warehouse is flooded due to rain". the delivery incharge Mr. Ellayappan who keeps saying that he is not getting tempo in chennai to deliver the product.
                  Vasanth & Co customer support has been notified about the posted complaint.
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                    D
                    Devapriya D
                    Nov 20, 2021
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                    Address: No.3 subham nagar part II old pallavaram chennai 600117

                    I have purchased fridge (Haier brand) vasanth&co showroom madipakkam, ullagaram branch on 02.11.2021. The delear Mr.prem said we will delivered new fridge to you home. But we received damage piece/Demo fridge. We spoken to Mr.prem several time he agree damage fridge was wrongly delivered to your home. They will arrange to delivered new fridge 2days. But more than 15days crossed. Still no respone. Now we try to contact prem he did not atten my calls. I have already raised telephone complaint 3times. Pls help solve the issue on priority basis.

                    Fridge model - HRD-1954CRP-E
                    Vasanth & Co customer support has been notified about the posted complaint.
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                      G
                      gnaneswari thirumeni
                      Nov 20, 2021
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                      Address: Purasawalkam

                      I have purchased a LG refridgerator from vasanth and co purashawalkam branch..received after ten days of booking..but the fridge is not working..defective product..i never expect this kind of poor service from vasanth nad co..we are coming and purchsing in your shop due to reliability we have..but this is too big mistake that can happen..fridge which cost about 35000..but not in working condition. I want it to be replaced immediately..
                      Vasanth & Co customer support has been notified about the posted complaint.
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                        V
                        Viswanathan Krishnakumar
                        Nov 14, 2021
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                        Sir, I have purchased Faber water purifier from your Madipakkam branch on 06/11/2021. They promised before purchased the installation willl be done on or before 09/11/2021. I made call and personally and went to your Madipakkam branch about installation thay are not given installation person number. I am totally disappointed your service.
                        Vasanth & Co customer support has been notified about the posted complaint.
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                          S
                          Sivasengudi
                          Nov 11, 2021
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                          Address: Trichy

                          Sir iam purchase new LED TV sony 55Inch Trichy vasanth &co booking date delivery but 6day's waiting but not fitting poor deler vasanth &co
                          Vasanth & Co customer support has been notified about the posted complaint.
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                            M
                            mayababy
                            Nov 6, 2021
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                            Resolved

                            Address: thisyanvilai tirunelveli

                            வணக்கம் நான் இன்று மாலை சுமார் 6:30 மணியளவில் திருநெல்வேலி மாவட்டம் திசையன்விளை ஊரில் உள்ள தங்களுடைய கிளைக்கு புதிய புதிய காற்றுப்பதணி வாங்குவதற்காà®�...⇄ திசையன்விளை VSR மஹாலில் உள்ள தங்களது கிளைக்கு செல்லலாம் என்று முடிவெடுத்து தங்களது கிளை நுழைவு வாயிலுக்குள் நுழையும் பொழுது அங்குள்ள நுழைவு வாயிலில் பழைய அட்டை பாக்ஸ்களையும் புதிய குளிர்சா தனப்பெட்டிகளை...⇄ அடுக்கி வைத்துள்ளனர்.. அதை பார்த்ததும் எனக்கு தங்கள் கிளைக்குள் நுழையும் மன நிலையே போய் விட்டது. அதனால் அருகில் உள்ள மற்றொரு கடையில் புதிய காற்றுப் பதனி யை வாங்கி வீடு வந்து சேர்ந்தேன்... எனக்கு தங்கள் கிளையை பார்த்தால் மிகவும் கலீஜி யாக தெரிகிறது.. அதனுடைய புகைப்படங்களà¯�...⇄ அனுப்பி உள்ளேன்.. என்னால் வரவேண்டிய வருமானம் தங்களது கிளை மேலாளர் அவர்களின் சரியான வழிகாட்டுதல் இன்மையால் இன்று தங்களுக்கு வருமானம் இல்லாமல் போய் விட்டது.
                            Nov 6, 2021
                            Complaint marked as Resolved 
                            வணக்கம் நான் இன்று மாலை சுமார் 6:30 மணியளவில் திருநெல்வேலி மாவட்டம் திசையன்விளை ஊரில் உள்ள தங்களுடைய கிளைக்கு புதிய புதிய காற்றுப்பதணி வாங்குவதற்காக திசையன்விளை VSR மஹாலில் உள்ள தங்களது கிளைக்கு செல்லலாம் என்று முடிவெடுத்து தங்களது கிளை நுழைவு வாயிலுக்குள் நுழையும் பொழுது அங்குள்ள நுழைவு வாயிலில் பழைய அட்டை பாக்ஸ்களையும் புதிய குளிர்சா தனப்பெட்டிகளையும் அடுக்கி வைத்துள்ளனர்.. அதை பார்த்ததும் எனக்கு தங்கள் கிளைக்குள் நுழையும் மன நிலையே போய் விட்டது. அதனால் அருகில் உள்ள மற்றொரு கடையில் புதிய காற்றுப் பதனி யை வாங்கி வீடு வந்து சேர்ந்தேன்... எனக்கு தங்கள் கிளையை பார்த்தால் மிகவும் கலீஜி யாக தெரிகிறது.. அதனுடைய புகைப்படங்களை அனுப்பி உள்ளேன்.. என்னால் வரவேண்டிய வருமானம் தங்களது கிளை மேலாளர் அவர்களின் சரியான வழிகாட்டுதல் இன்மையால் இன்று தங்களுக்கு வருமானம் இல்லாமல் போய் விட்டது.
                            Vasanth & Co customer support has been notified about the posted complaint.
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                              R
                              Raji Thiyagarajan
                              Nov 3, 2021
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                              Address: Ambattur

                              Hi,
                              On Sunday 31st Oct 2021, I have purchased Samsung fridge 415 litres and washing 6.5kg @Ambattur branch. The full payment was done on that same day itself. Still now the materials are not got delivered.

                              Whenever we reach our local Ambattur branch, they say it will be delivered before 7pm.

                              Almost its between 3 days gone now. When we can expect the delivery.

                              The next two will be diwali holiday. So we won't be able to reach the branch company for a demo.

                              This is my first purchase with your store and it is not at all satisfactory.
                              Vasanth & Co customer support has been notified about the posted complaint.
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                                A
                                Ambika Dinesh
                                Oct 28, 2021
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                                Address: 600,amuthan plazza, salem main road, namakkal

                                I bought washing machine on saturday but still now the service executive didn't came for installation and also the namakkal branch didn't pick my call
                                Vasanth & Co customer support has been notified about the posted complaint.
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                                  C
                                  Christopher Naveen
                                  Oct 27, 2021
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                                  Address: Thisaiyanvillai....

                                  The product of LG refrigerator has been ordered in person yesterday and at the time of purchase they said will deliver today evening at 4pm.
                                  But till now the product has not been delivered and the response from the side is very harsh.
                                  Paid the amount in full even for the delivery but the product has not been delivered.
                                  Vasanth & Co customer support has been notified about the posted complaint.
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                                    J
                                    Johndaniel7
                                    from Chennai, Tamil Nadu
                                    Oct 22, 2021
                                    Resolved
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                                    Resolved

                                    I ordered Tv, Washing Machine and some other products on 18th October 2021 but still they are not delivered my products...
                                    I have make a call on vasanth and co customer care many times but they said will confirm and get back to you...
                                    Again i tried to call showroom but they said same answer like will let u know...

                                    I'm not satisfied for the customer service...

                                    My phone number: [protected]
                                    Nov 22, 2021
                                    Complaint marked as Resolved 
                                    Vasanth & Co customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 22, 2021
                                    Vasanth & Co Customer Care's response                                     Dear Customer,

                                    Kindly forward your concerns to the mail id: [protected]@vasanthandco.co with purchase details and contact number. Our customer support team will provide the needful assistance.

                                    Thanks & Regards
                                    Customer care,
                                    Vasanth & Co, Chennai.
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                                      Alice Moni
                                      Oct 5, 2021
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                                      Address: Tuticorin

                                      I bought a Samsung fridge on 02/10/2021 in tuticorin BRANCH. But the product differ from the one which I saw in the show room ...when I asked them about it there is no reply from their side ..and they say no exchange ..pls see to it and do the needful
                                      Vasanth & Co customer support has been notified about the posted complaint.
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                                        Alice Moni
                                        Oct 5, 2021
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                                        Address: Tuticorin

                                        I bought a new Samsung fridge on 02/10/2021 in tuticorin branch but the product varies from the one which I saw at the showroom . It has been just 3 days ...I'm asking for the product which I saw in the showroom. But they are not responding properly and they say no exchange ...pls see to it and do the needful .
                                        Vasanth & Co customer support has been notified about the posted complaint.
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