Vasanth & Co Complaints & Reviews

I have order one washing machine for the date 13/08/2012 at 11:00 AM, show room promised with me you will received the product before 02:00 PM, but i have not received promised time after i called with show room they informed you received exact 07:00 PM. But we are not received next day i directly went to show room same thing repeating again but still we are not received...

Very good company but service is not much appreciate level.

Bill number:

[protected]

Vasanth &co — Very very poor for delivering the product

Very Very Poor for Delivering the Product have been order one refrigerator(godrej) from08/10/2012 at Chennai trade center.but i am not received the product till date (15days).


Bill number:

[protected]

i buyed one bero in vasanth and co purasawalkam branch worth 8000 on 21th jan 2013 today morning they are delivered at home but totally damaged in bero all parts. class brokered and dump in three places and handle damaged and cracks. they are giving lot of yes cubes for damaged products. enginer will come tomorrow if he is free. in big concern delivery is very very poor.
regards
premnath
[protected]

when will they do the repair work ???? God only knows !!!

Premier AC stabilizer

Dear Vasanth & Co we have purchased on January 11, 2015 in Porur branch Hitachi AC with Premier Stabilizer.

Now the AC Stabilizer is not working, request to please send the services person.

Bill No: [protected]
Address: Door: 4/157 – Plot: A & B, Roja Street, Sathiyanarayana Puram, Moulivakkam, Porur, Chennai - 600125

Yes, i too aggree.

sir,
please give me the address of the person from HOSUR who is living only by breathing air and without food. The programme came in 3.1.2012 night PULAN VICHARANAI programme. The programme was very much interested. If you give the address I would like to meet the person.
So, please give me the address and phone no. if available.
Thanking you,
a.ramaprabhu.

My email id. :-- [protected]@hotmail.com. --- My phone no. [protected], [protected]

Vasanth &co — service delay

Sir, I bought Sun direct DTH with my LCD tv at vasanth&co chengalpattu branch dated 20th april.They are taking 3 days to fit the dish and till they are not activated. whenever i ask them they told repeatedly please wait for some time. please take some favorable action sir. thank you

Fraud, Cheat & burglars

Don't buy annthing from these pigs. I was one among cheated when buying a new AC where at the time of payment they said its a free installation. But later they demanded 1400Rs for installation. Fraud.

Fraud person: Shakthivel, Vasant & Co, 162, south masi st, Madurai

Still the issue is not resolved.

Vasanth & Co

I have bought LG 3 STAR Split A/C in Vasanth & Co, North Usman road branch on[protected]. They said that they will deliver the a/c by[protected]. But they did not deliver till now. There was no response when i calling them. I tried their phone number. They cut the call. I was irritated with their poor service.

VASANTH & CO, Nanganallur Branch — Customer Service & Product Genuineness

Please refer below my Letter for details ...NO PROPER RESPONSE thru' phone or even in Person...until now.

Product Genuineness is a question mark???!!! WATCH OUT...lads!!!

===================================================
17th August, 2009

To
The Manager,
Vasanth & Co,
Nanganallur,
Chennai -61.

Sub : Complaint against the failure of TV – ONIDA 29” TruSlim for the 4th time – its new brand genuineness? & advise to replace it, as it is under Warranty

Dear Sir,

With reference to above subject, please note that I bought a TV(29” Onida – TruSlim) from Vasanth&Co, Nanganallur on 18.01.2009 and a warranty period of 2 years given on this TV.

Please note that this TV failed on 09.08.2009 for the 4th time. This TV had failed for 3 times within the first one year period. When it failed for first time-just in 1-1/2 months, I requested to replace the TV itself, but neither Vasanth&Co. nor Onida service center(Kilkattalai) obliged & so other occasions too.

When it failed for 4th time, we registered a complaint (no.[protected]) on 10.08.2009. The Service engineer came on 13.08.2009 and he told he would come back with electronic components to replace the faulty ones. Once again components failure observed as was the previous occasions. But until now 18.08.2009, there is no response or clear date from them on action. Just astonishing to observe a high irresponsive customer service to our repeated telephone calls and personal visits to the Nanganallur shop.

Since a new TV failed again for 4th time in one-and-a-half years, we scrutinize on the genuine nature of TV and feel that the TV itself may not be a NEW one and it was sold to us covering the real truth.

So, it is obvious, a replacement is the only option as the failures cannot be accepted repeatedly for a newly bought material. We do not wish to undergo the mental stress again and again with this kind of non-positive, unrealistic attitude. Hope this is understood.

Ironically, I couldn’t stop my young kids(3 & 12 years) when they goes to other’s house to view TV programs. Our family could not have information/news/entertainment during this period, because Vasanth&Co./Onida service center did not take any action to replace the faulty TV.

We wish to reiterate that this is causing us & undergoing a huge mental turmoil and distress. The irresponsiveness of concerned leads us to spend our valuable time and energy. May we request you to take immediate action at your earliest to set the things to ease and to have good customer service records? I wonder, how’ll I be getting your response/compensation for our valuable time, information and energy losses???
Cheers…!
Yours Truly,

Chander
cc: 1. Onida Service Center, Kilkattalai; 2.Vasanth&Co, Head Office
===================================================

A SMALL CORRECTION IN ABOVE DETAILS:
THE PURCHASE DATE shall be READ as 18.01.2008 & NOT 18.01.2009.
REGRET FOR THE ERROR.
I bought a TV(29” Onida – TruSlim) from Vasanth&Co, Nanganallur on 18.01.2008 and a warranty period of 2 years given on this TV as a festive offer.

Dear Sir,

I had purchased one 1tr split AC from nanganallur branch on 3rd may 2010, but till now it was not installed, it was being kept ideal in my house. There was no proper response from your staff's over phone and even in personal.

Kindly let me know whether it will be install or not?

waitng for your good response.

warm Regards,

Sureshkumar.g
25/a 26th Street Thilaiganga Nagar,
Nanganallur, Chennai - 61.
mob: +91 [protected].

Pari & Co — Log in Problem

My Yahoo ID [protected]@yahoo.com is having problem when logging on, may be it is blocked so please resolve this

SAMSUNG Home-Theatre — No Response to Visit Request For Proper Demo and Other Issues

I have purchased a Samsung Home Theatre X30, (My BP No [protected])at Gurgaon. I find that the audio quality and volume is not satisfactory many times. (My 2 year old Music system used perform far better!)I received the HDMI cable on request from Dealer after the installation, but it is also not helping to solve the problem. I do not know if the connections are OK or the cable is not right. Despite several requests logged in thru the Call Centre, I only get a standard response" Some one will definitely call and visit today itself". This is going on for last nearly 2 weeks. I shudder to think if this Company can't provide me Demo, what service can I look forwrd to?Can you help me?
J Y Desai
[protected](M)

vasanth — to deactivate igmobi services

sir,
my mobile number is [protected]. kindly deactivate or unsubscribe the service on airtel wap of towards fun zone http://igmobi.com

my mobile number is [protected]. kindly deactivate or unsubscribe the service on airtel wap of towards fun zone http://igmobi.com

Vasanth & co — deactivate igmobi services

sir/madam,
i have already complainted to deactivate the airtel wap services of igmobi from my mobile number [protected]. no steps has been taken. Rs 10 is charging from my mobile daily. please unsubscribe my service.

my mobile number is [protected]. kindly deactivate or unsubscribe the service on airtel wap of towards fun zone http://igmobi.com

philips/29 " tv kit — product not delivered & dealer not returning money

sir,
I am visvadeep, i gave order for a philips television kit to the dealer of this (Bharat Radios, authorised PHILIPS Dealers)shop on[protected].At the time of receiving order he told that in 2 days you will receive your product at your given address by courier. but till now i could not receive my product.For this order i have paid Rs 3600-/ to this dealer.Now when i asked to this dealer to return my money then he used abusive languages and refused to return my money.
company details-Bharat radios, G-1, Marina Arcade, Connaught Circus, New Delhi-110001, tel.32527060, mob.[protected].

Kindly grant my request and take appropriate action.By which i could get my money back .i will be highly obliged to you.
yours:
Visvadeep
Jss boys Hostel, sec-58, noida(u.p.), mob.[protected]

Very poor costumer service. They never attend the phone. Then y they give the nos. . The MD will go for cookery shows the beggers will decorate the showroom nicely. Highly idiotic peoples of india. Voltas is worst and vasanth & co should change to a caterer service.

I bought a TV(29” Onida – TruSlim) from Vasanth&Co, Nanganallur on 18.01.2009 and a warranty period of 2 years given on this TV as a festive offer.

This TV had failed for 3 times within the first one year period. When it failed for first time-just in 1-1/2 months, I requested to replace the TV itself, but neither Vasanth&Co. nor Onida service center(Kilkattalai) obliged & so other occasions too. Now I’m victimized with 4th time failure.

When it failed for 4th time, we registered a complaint on 10.08.2009. The Service engineer came on 13.08.2009 and he told he would come back with electronic components to replace the faulty ones. Once again components failure observed as was the previous occasions. But until now 17.08.2009, there is no response or clear date from them on action. Just astonishing to observe a high irresponsive customer service to our repeated telephone calls and personal visits to the Nanganallur shop.

Since a new TV failed again for 4th time in one-and-a-half years, we scrutinize on the genuine nature of TV and feel that the TV itself may not be a NEW one and it was sold to us covering the real truth.

So, I feel it is obvious, a replacement is the only option as the failures cannot be accepted repeatedly for a newly bought material & this led us to undergo the mental stress again and again with this kind of non-positive, unrealistic attitude. Hope this is understood to Vasanth & Co.

Our family could not have information/news/entertainment during this period, since they did not take any action to replace the faulty TV. The irresponsiveness of concerned leads us to spend our valuable time and energy. I wonder, how’ll I be getting their response/compensation for our valuable time, information and energy losses???

Vasath & Co. — Default(demo) piece of refrigerator given.

we purchased a new wirpool washing machine at Vasanth and Co in chennai. They gave a demo or an old scratched piece instead of the new one. we spoke to them for replacement, but they are fighting. they have even taken the gift set that will be inside every refrigerator set. Never buy products there. They are big cheats.

Refrigerator — Poor Support from Vasanth&Co

Last week i have purchased 1 refrigirator from Vasanth&Co T.Nagar branch. still the delivery is pending. Almost 4 days completed and am waiting for the delivery. I didn't expect this kind of support from Vasanth&Co a reputed home appliance shop in Chennai. I have called the all phone numbers which is printed in the bill more than 25 times. But i didnt get any proper response from anyone.

I must have read this complaint before purchasing my refrigerator in Vasanth & Co tambaram! I was made to buy a frige for higher price than what I had chosen as they didnt have stock of the frige I chose. After 1 week, when I spoke to the branch incharge, I was told that they didn't have enough stock and I have to wait. After 15 days of tracking and arguement, they sent the frige and claimed extra money for delivery and handling!! They also told me I will have a representative from Samsung for a demo and instruction session but no one has turned up till date!! Overall bad experience with this company and branch!!

I bought a LGtoploader washingmachine on16-05-10, still now i"m not getting demo&instalation from the prdt side, because of that dealer late log in, so i keep try to contact withdealer of north usmanroad branch through telephone nos are 28341445/42010573unable get the line contionously rings going on.This what very bad experience to me with vsasnth&co .since before i had never met these type of very worst moments.so you make sure the customer service oriented aspects in future.i need your feedback against this complaint.
r.soundaravalli
[protected]

Vasanth & Co, Tambaram...

Buddy, Same story here. In the trade fair, we ordered a LG Refrigerator and the sales person confirmed us our required color( though that was not in display, he showed diff model fridge of that color and we liked it). We double confirmed with him that such color exists for our model and he assured us he'll deliver and he put color spec in the bill as well. However when they delivered it was of wrong color and now chasing these folks for the replacement for past 10 days. Response varies with every call - delivered tomorrow, being loaded in warehouse, order placed with company etc...

Poor customer service. Customer is king only till payment for these folks

Yes i've ordered for a washing machine in padi showroom of vasanth & co and they've not yet brought it although it has been a couple of days .I cant understand what the hell they r doing with all irrespective answers ...Stupids

Yes we have purchased a washing machine in LG on 25.06.10 at 10.30 am in the Padi showroom to which they assured to deliver within 2 hrs .Which is not yet recived after a span of 30 hrs We've informed ther customer care for lg on 26.06.10 at 10.30 am and they 've sent their agent at 2.30pm..But even after several telephone calls and wasting our time for the machine it has not yet reached...Stupid service of vasanth & co Padi branch has incresed our Bp... What the hell are they doing rather than rendering service to their customers...!!!

HI FELLOW FRIENDS PLS AVOID BUYING THINGS FROM IRRESPONSIBLE OF VASANTH & CO PADI BRANCH ESPECIALLY...!!!

Vasanth & Co, T.Nagar, Chennai — Worst Service

I, Jason Vijayanthi had booked a refrigerator 3 days back and they promised to do the delivery in two hours as my house is also located in the same area... The installation is still not done and the response is EXTREMELY POOR... Pls do something about this so that they do not cheat common man

Hi, I am Prabu.S Ramapuram Chennai, I Bought LG Washing Machine from Vasanth & Co No: 12/16, Gandhi Nagat,Saidapet Chennai-15 On 08-SEP-2010 and got delivery on 09-SEP-2010, And my BillNumber is 0017434. i didnt get any person for DEMO So far, i just walked to 2-3 Times to vasanth & co Saidapet Outlet and enquired about Demo, But I didnt Receive Proper Response from there side, They just Giving irresponsible answer, They Just Saying that Demo Call is Booked, U Will Receive Person tommorrow, Before 6 month back i bought LG Refrigerator from same Vasanth & Co Outlet in Saidapet, That time they informed that u Will get Person For Demo, But I Didnt receive, Being Refrigerator i didnt consider for Demo,But for Washing Machine this much Poor Customer Service make me feel very bad about LG and Vasanth & Co. So here after i should consider about Buying LG Products and espically in Vasanth & Co

I've booked refrigerator 14 days back and they haven't delivered it yet. Worst service and extremely poor response

I booked and paid cash for a samsung washing machine in padi branch on 27.11.2010. They delivered on 28.11.2010. In that the drum was damage.I immediately informed to the padi branch
they replied that they change the machine immediately till now ( 20.12.2010 ) they did not changed and I am not using the machine ( even I did not opened the Pack ) Till now they are telling that they will send immediately. My dear Indians don't purchase any things in Vasanthan & co especially in PADI Branch.

Vasanth and Co — poor customer service

we ordered a SONY LCD TV two days back on VASANT & CO , TAMBARAM and paid full amount on their promise to deliver the product next day morning

even after three days they have neither delivered the product nor are giving definite replies of when the product will be delivered . the manager of this branch is not answering direct queries on the subject and only says he will inform as soon as the product is received at their end.

if the product is not in stock with them or if they do not know when it can be arranged does it not amount to cheating the customers ie to accept the full payment , raise invoice and promise delivey next day?

all customers intend to deal with the vendor should be beware of this branch.

May I request Sh. Vasant kumar , an honest business man who has built his reputation on honesty, reputation and public confidence to take suitable action on such branch managers who are bent upon spoiling his name and reputation and also advise them to stick to business ethics in stead of short cuts as this

HI FELLOW FRIENDS PLS AVOID BUYING THINGS FROM IRRESPONSIBLE OF VASANTH & CO AdyarBRANCH ESPECIALLY.

Kannan.p

I buy one Onida sppellit A.C from Vasonth &CO at Adyar branch on 6.4.11.Till Date nobody comes to Installation Many Times I spoke to Mr.Stephen And BOY, they are asking irresponsible answer and also they are asked me you return The product and get back your money.This is for Your service? please give proper explanation for above statement, otherwise we are going to consumer court.
HI FELLOW FRIENDS PLS AVOID BUYING THINGS FROM IRRESPONSIBLE OF VASANTH & CO AdyarBRANCH ESPECIALLY.

Kannan.p

Dear Friends,

Please avoid to Buy from Vasanth & Co of all Branches, i have faced the probles twice in Naganallaur & Saidapet.

Rgds/Murugan
[protected]

Short Desc:
This is to complain Vasanth & Co that, for the sake of your fat profit margin on AC, Vasanth & Co recommended "HITACHI" and it gives n number of problems and I am badly running behind service technician.

Desc in Chronological Order:
On Wednesday 23rd May 2012, I visited T-Nagar Vasanth and Co to get a Bluestar AC as I own same brand for my other house but the sales representative urged me to buy Hitachi saying the cost of it is same as Bluestar, also has four way cooling feature and second best brand in AC.

Vasanth and Co gave single booster stabilizer for 1300 rupees where as Hitachi 1.5 Ton requires double booster for compressor to start at addition of rupees 2950 on exchange that I had to bear - Sales representative was not aware and his promise on same price is wrong as the stabilizer cost is addition of 2950 rupees.

In our flat of 24 houses, other brand ACs are working fine with single booster. The flat is near transformer and no fluctuations in voltage. Also other high voltage appliances like heater, washing machine etc are working fine.


One week is going to pass and I still do not have AC operational. Even after the double boost the AC compressor is not working...

Conclusion:
Vasanth & Co is not aware of product but recommend it for your Vasanth & Co benefit alone without knowing the hidden cost and other problems customer will face.

Bill No: [protected]
Name: Suriya Ganesh
NUR S.No: 0003155

I have purchased LG Refrigerator and washing machine from vasanth & co from Trade center, there is no proper response for delivery and no one is picking up the phone, also no proper response from them, its really showing their very pure quality of service and very pure quality of customer care,

My humble request to all don't by any products from Vasanth & Co, please spread the news to all your friends, colleagues & Relatives.

Please don't order anything from these guys.. poorest service.. haven't received delivery of a refrigerator and a TV orderedon 14th until now.. everyytime i call, the answer is you'll get it tomorrow.. and that 'tommorrow' never comes.. frustrated like hell.. worst i've ever seen..

Reading the above comments this is a very clear statement which results in we people running behind discounts and cut short money from our pockets instead quality.

Vasanth @ Co is no longer a company which cares about Customer experience.

A lesson for chennaities ...Enjoy calling them ...keep looking at ur door steps for their delivery...

I purchased a Samsung Washing machine with cover about a month ago. They only delivered the washing machine and did not bring the cover.Every time I call the delivery number there is no response. Poor customer service. Avoid them.

The worst customer service I have ever seen... Vasanth & Co T.nagar is the best example for it.
Once they sell the product that's it, they wont care about it whether the installation are done or service is done... I bought a philips HTS5520 home theater on 17 feb 2012 while I ordered the product the sale rep told me that we will book a installation and the philips service people will reach you with in a business day, but today it's 21st feb no one came for installation. In between this I called vasanth & co for more then 5 time and no response and the highlight is that when I called them on the second day (19th Feb) they said, sir sorry kindly given your name address and phone and I gave the details them, the next day when I called them one lady attend my call and said "Sir you gave your name and address but you did not give the Model number" I really got angry and said while I am purchasing I gave all my details but again you asking me the same and I gave you again and now your telling that you don't know the model no ??? don't you know what a customer purchased from your shop and you too have a copy of my bill can't you can see the model number in it???. Don't try to cheat customers like this and I disconnected the call, later I myself called Philips and book for installation. "I STRONGLY RECOMMEND NOT TO BUY ANYTHING PRODUCT FROM VASANTH & CO, THEY ARE THE WORST RETAILER I HAVE EVER SEEN"

Vasanth and Co — customer care

Hi,

Thus is palanisamy.we bought panasonic lcd tv on (24.03.2012).They didnt send the product on time and also they didnt send panasonic customer care.we struggled lot.



phno:[protected]

Dear All consumers,

I went vasanth & co consumer product exhibition on 31st March 2013 . I booked two products 1. IFB Split air conditioner & 1 No Philps TV. The next day itself i cancel my philps TV and selected Toshiba PU 200 Model. I asked the Vasanth & co Corp. Reg Exchange of product even they did not booked their end . They said You may visit near By Vasanth & co And show the Booked Bill and collect the Tv. Once i visited they said it is impoosible to cancel the product in any brance and you should cancel / exchange the product only in Corp. After i went corp to cancel my Philps Tv and Booked the Toshiba. Still 06.04.13 I did not received any product either AC or TV. Also i unable to contact any responisble people reg my product delivery . This is very very worst experience to me against Vasanth & co. They conducted the exhibition only for the year end Annual revenue only not for customer satisfaction. I strongly recommend pls do not book any products in Exhibition .Even they did not give any spl discount .

I booked AC Career in exhibition on 31st March 2013 and the product delivered later 4 days... No one has come for installation so far and Stabilizer, A/C stand are not delivered alone with AC product I have paid for everything.. So many times we called up no response.. PLS DON"T Buy any product from Exhibition.. Very poor costumer service. They never attend the phone calls.
Bill no : [protected]/145 booked on 31st March

I paided amount for installation and still am waiting for Installation to be done. :( very much frustrated

I bought Samsung LED TV on Trade fair on 31st April but they delivered it 3 days before after rigorous phone calls and direct visits. Now the delivered product is DEFECTIVE!! and they are not bothering in the replacement. PLEASE DONT BUY ANY PRODUCTS IN VASANTH & CO

Very Very poor custimer service. Please don't go for Vasanth&Co. I bought AC they took more than a week to do the installation. Felt irritated to call them daily. There is no proper date of installation. When ever I call, simple answer is 'person will come today'. I decided to shop in Vasanth & Co.

Vinod.

At vasanth and co in velachery, the receptionist/telephone operator is absolutely rude and very crude too!!!.I have never seen such a character at any service oriented organisation.Even the way she greets you on making a call...OMG...u must hear it to believe it..u can try by calling [protected] or 22553979.I had this horrific experience as i had to call them over and over to get an Godrej AC installed which i purchased from them.She had the audacity to tell me that i was not the only person who purchase a Ac and that i had no other choice but to wait for the company technicians to come and install.I called them after 24 hours of purchase as they(sales man Raji) told me that it would be installed in 6 to 8 hours

Dear All,

Please do avoid buying anything from Vasanth and Co. It is the worst ever dealer I have ever dealt in my life. That too always avoid from the Trade Fairs where they cheat to provide discount. They are clearing all damaged stocks through these kind of Trade Fairs. I ve booked a Microwave oven from Electrolux and had to wait for 17 days to receive a damaged piece. Again I am still waiting fro Electrolux to replace for the past 15 days.Inspite of making full payment I havent receive the microwave oven till date which is more than a month of waiting.

I got it delivered from Vasanth and Co porur branch. These people just cheat consumers like us by billing the products that they dont even have stock.

very poor service in vansanth & co chengalpattu . The manager who is responsible now is very bad not at all giving proper response . I have bought AC before one month its not working now they are not picking the phone . The manager is speaking too much saying that hereafter dont come to this shop go and buy in someother shop but before buying that AC he was begging like a begger saying that pay the advance now itself now very very very very poor service by the people who are working in that vasanth&co chengalpattu

Dear Friends,

Please avoid to Buy from Vasanth & Co, i have faced the problems in Tuticorin branch

S. Jeyakumar
[protected]

AADI OFFER WASTE...

CASH BACK OFFER WASTE...

i purchased a electrolux a/c from tuticorin vasanth and co, as per technician blower to replace.it was under guarntee period i agreed to pay spare parts.still after 45 days .they have not resolved the problem.they are very casual about the issue.very poor customer care.request to take any chance again

Vasanth & Co is the worst customer service I had ever seen.
Kindly avoid shopping we can go for any small shop or online hope there would be a better customer service.

I bought ultra grinder with Timer on Tamil new year day.
1. No discount for grinder
2. No free home delivery.
3. No Guarantee card inside the product we bought.
4. No proper response on contacting back.

The only response don't ask us go to service centers.
Once product taken back it is not our responsibility.

I don't know how they are doing business with this attitude.

Poor customer service - Vasanth and Co

We ordered a SAMSUNG AC for before two days back on VASANT & CO, TAMBARAM and paid BAJAI FINANCE Wise
Their promise to free AC Stand deliver the product.

Even after three days they have neither delivered the product with AC stand and collect them Amount Basis.Yesteday night 10.50pm product is came my home Crompet the Driver asking for stand amount. I call that time billing manager
Of this branch is not answering direct queries on the subject and only says he will inform as soon as the product is received at their
end.

If the product is not in stock with them or if they do not know when it can be arranged does it not amount to cheating the customers ie to
Accept the Finances payment

All customers intend to deal with the vendor should be beware of this branch.

May I request Sh. Vasant kumar, an honest business man who has built his reputation on honesty, reputation and public confidence to take suitable action on such branch managers who are bent upon spoiling his name and reputation and also advise them to stick to business ethics in stead of short cuts as this

And more than cheating with the customer of our tambaram branch all the staffs. I can take so meny transaction for Vasant & Co products
More 3 product i have purchase and i will pay delivery charges. Still he has not giving gift also. So i have asking my friend and my relatives to no purchase of vasant & co in tambaram branch. That place for cheating of all customers. All the manager and sales man wost peoples. So please take the action immediately

Poor customer service - Vasanth and Cowe ordered a Samsung AC

two days back on VASANT & CO, TAMBARAM and paid Bajai Finance. Tambaram branch Manager and All the sales man is wost behaviour for Customer Statisfaction

That branch cheating the customers

Poor customer service - Vasanth and Cowe ordered a Samsung AC

I'm totally upset for tambaram branch Managers and all the sales man bheaviour is wost

I'm Sathya . I purchased an AC samsung inverter 1.5tonnes. The very next day we found that Ac was not working and we saw water leakage from the unit. We made a complaint and their service engineers attended the fault and requested us to change to new unit. We made follow ups so many times but no response. Finally after thirty days they sent a senior person. He also reported the same complaint. But till today the Ac was not changed and no result. Mr.Sebastein from Padi branch attended us . After that he never attended our calls.

Kindly don't buy any home appliances froM Vasanth & co. Very poor quality and service. They are selling the old stocks.

Dont Ever Go To Vasanth&Co, they r rude and irresponsbile person's, after booking of refregirator they didn't deliver the product for 15 days, very arrogant and careless customer service.JUST IGNORE VASANTH&CO.

நான் வேல்முருகன் ஜூன் 2009 இல் வாஷிங்மெசின் வாங்கினேன், ராமநாதபுரம் வசந்த் அன் கோ, பிப்ரவரி 2010 இல் அதன் பெல்ட் அறுந்துவிட்டது, நான் வசந்த் அன் கோவில் புகார் கொடுத்தேன், பழுதுபார்க்க வந்ததார்கள், வந்து 200 ரூபாய் வேண்டும், பேல்டை மற்ற்ற வேண்டும் என்று சொன்னார்கள், 200ரூபாய் கொடுத்த்தேன், இன்றையதினம் வரை வரவே இல்லை, நானும் பல முறை நேரில் சென்று சொல்லிவிட்டேன், முதலில் சொன்னார்கள் வேலைக்கு ஆள் வரும் என்று, பின்னர் வாரண்டி முடிந்து விட்டது என்று.

This was a bad (in a way good experience ) from Nanganallur Branch. We had ordered for electrolux products and paid an advance and were waiting for the product. 3 days later, they called saying that the product is not in stock and they can give videocon instead. So we went in person and asked them if the product could be made available, when he said it is not at all in the godown. Choosing to get all the products from the same shop, we said them, we ll return later after searching some other shops as well. And we went to another branch - where they told the product is in stock and it could all be given at the discount price billed by the previous vasanth and co dealer. We were waiting for the sales person to bill it for almost 1 and a half hour wherein he was constantly going into and out of the manager's room . We asked if there is any problem and he never admitted anything. After a tiresome wait, he told us the cost for which the other branch had given us the products shows a lower cost than the allowed discount and we would have to pay 2000 extra to get the products which were all in stock. And he told us to go back to the nanganallur branch to get the refund of the advance as well. Calling up the nanganallur branch, we were shocked to receive a cold reply - come and get your money refunded and we re not willing to sell it away at that price. And all this after a waste of lot of time and energy .Almost three days and a long wait at the store to know that they couldnt sell it at a price they had quoted. It was a very bitter experience with vasanth and co and we learnt a lesson! They tell you one thing and at the end it is something different! We went to rathna fan house and ordered an ac at a very reasonable price and a comfortable customer service.

I purchased a Panasonic TV from Vasanth and co. They insisted me to take hand delivery instead of giving me home delivery. I witnessed, the person who brought the tv, was
dragging it on ground. They said, it normal and assured me of any fault. After i opened the goods at home, found that the TV was a complete damaged piece. I had to try very hard to replace it. Moreover, during the period they gave wrong promises of replacing. I am not happy with Vasanth and Co. I will prefer and suggest Chroma instead.


Sagar

You are right bro. I will never go for this showroom. I had two day nightmare of purchasing a tv. and I dont know what will happen in future for my replaced tv.

Thus is Suji.We bought LG Full HD TV on (10.01.2015).LG didn't send the product installation people until now.Kindly help me to fix TV ASAP
Regards,
Suji

We go to buy a refrigerator to the showroom placed at south masi street, madurai. there is no responsibility is given to customer. so dont go there and dont spoil your self respect. they didn't give respect to customer

worst delivery and customer services

one of the fraud

We ordered a Sony LED 32 inch TV from the Vasanth & Co. stall @ T.nagar. The salesperson from Vasanth & Co. t.nagar store attended to us and showed us all the tv options available for the chosen model and we selected and placed the order. However, the tv was not delivered on given date. The sales man said Customer support the next day as it was late night at that time. After many tries, we finally were able to talk to a Vasanth & Co representative who said it will come on given date and will verify with Mrs.Chithra when he arrives at office the next day.

Try to avoid buying anything from Vasanth & Co. in future.

Very worst behavior. they are giving 10 phone number and mobile numbers in their bill. but no one will pick up.
i bough LG washing machine 4 days back but still no one called me for installation. my friend bought the same model in flipkart yesterday. but the installation going on now. i personally visit the showroom at T nagar chennai. no responce. and saying will arrange today. after that no response from them. rate also 2000 higher than online shopping.
Don't go to vasanth & co its like a road side shop.

very poor services
this is not a small company this is a big concern so you should response every customer

wrong declarations by the sales people of vasanth&co tuticorin for the purpose of sales ...I purchased a 49 "LG tv with a lot of desire and expectations after 'confirming' that .i was told it has memory facility etc...After purchase and after installing at my home, the LG employee had told me that my choice is not having the facility i required... i m disappointed...
when phoned up to vasanth & co they said sorry...had they told me the right options i would have purchased The right brand and size from the same vasanth&CO...i feel deceived...like me humble customers are being cheated ...where i can go and complain on this...???????????

sambathkumar

today i call to vasanth and co for getting product details but they dont give respond to me

We have booked a whirpool a/c on 27.03.2016 with hot cash in purasaiwalkam vasanth & co that time its we asked the sales persom Mr.SRINIVASAN that when it will be delivered because we are buying for my grand mother who is 9+0years old she needs it that person has told that it will be delivered by nextday itselt that is on 28.03.2016 but not delivered we had made a call on 29.03.2016 to that person but he sais that year end closing same will be delivered on 01.04.2016 we accept it but not delivered on that also so we again gave a call on 05.04.2016 same thing year end closing same will be delivered on 05.04.2016 again we waited on 06.04.2016 we have given a call to that person he has not picked the call till 08.04.2016 on that evening by 8 pm i had given a call from other number mobile after saying my booking number he disconnected my call and i again given a call to delivery section they given me another number of manager Mr.MOHAMMED he picke the call and he said same dialouges of year end closing by saturday (10.04.2016)he will be delivering the machine or otherwise come refund the amount but also saturday not delivered the machine and also no any information from their side.
On sunday(11.04.2016)me and my mother gone directly to the shop and asked them regarding this ther we met on sunday(11.04.2016)me and my mother gone directly to the shop and asked them regarding this ther we met an another person of Mr.SRINIVASAN MANAGER we got a big shoch that there is no stock of that model even in the whirlpool godown itself we asked their how can you made an invoice of out of stock model and asked the negative commitments and again he asked the time till 12.04.2016 and he said if he has not deliver the machine on 12.04.2016 means he will be givein an other machine which is of one and half tone we agreed and came agin on 12.04.2015 not delivered we lost our patience and shouted with them he has given us whirpool asm no and all we said not needed of that thing we want machine before12:00 they delivered the only machine on 14.04.2016 by 10.00 stabalizer and stand and not came we again given a call and said that the booking has made in whirlpool and the installation will be doing on same day with the stabalizer and the stand but no one has called us on today15.04.2016 we directly called to the whirlpool customer care about the installation they said theis is no booking made from vasanth & co regarding new installation we requsted them for the installation they said they will be giving by before 3 clock but stabalizer shoulg be given by the shop but still 12.30 we are giving continous call to them but no one has respond us. It is not a simple way of growing a company name but it is simple to spoil it please take care

I m purchased Blue star AC in salem vasanth and co branch on 2nd May 2016 they promised me to deliver the AC in Villupuram branch on same day they told your product is not available in that branch so we will send courier to that branch you can get it with in two days but still i m not get my product . Salem Branch Manager is not given proper response for that, they are printed helpline no i in bill copy, First time they are pick my call (Ms. Maheswari from chennai helpline no she told i will enquirer and come back within half an hour)still now she is not coming back, why you ppl are given helpline number to us for enquirer know?if no one is taking call and not respond y u should gave?? .there is no mail id in website for customer complaint ? i m suggest my guys not to take any product in Vasanth and co ... they are Cheaterssssss... very very worst service

Vasanth & co delivery Very wrost.
I am not interested in Vasanth &co
Phone calls not responsible

For me is very bad Vasanth & Co
I had to wander

Then what do you call in five minutes telling kuppitukiren

Vasanth & co delivery Very wrost.
I am not interested in Vasanth &co
Phone calls not responsible

For me is very bad Vasanth & Co
I had to wander

Then what do you call in five minutes telling kuppitukiren

Vasanth & co all product for duplicate product pls do not purchase the Vasanth &co

Hi,
It's complaint about the seller of the vasanth N Co name sadham([protected]). Pls don't trust his words while selling the product(Sony led TV). He use to speak so nicely while selling after selling he will show his true face to the customer. Don't even respond to the customer properly n he was so rude to me when u questioned him about the billing _ after selling the product. I was so unhappy with the billing dept n vasanth N co. I will def tell to my neighbors n friends to do not buy any product there. They didn't even mention the proper naming for the full amount debited from my card. Pls don't buy any product in T Nagar North Usman road vasanth N Co. If you really want to buy there you are at risk. Thanks

I booked washing machine in Vasanth & co., while booking i told them that i dont want any displayed items or washing machine to be delivered.. i found some scratches in the displayed washing machines..the sales women promised me that they wont send any old stock or displayed items.. after one week only they delivered the washing machine.. while unboxing i found that the same machine which was displayed there..which has so many scratches has been delivered to me..immediately i informed them about this..but they tried to avoid with some other reasons..and after so many calls and complaints only the company replaced the product..that to have some damage..so my personal suggestion is please dont buy any products from there.. very worst service..

I thought to purchase a branded washing machine and i went to vasanth and co and asked that washing machine, They said they have no stock and as per the order basis only we get so if you can give the order we shall arrange like that they told and i agreed and made the payment, After three days also they not yet delivered i have to follow up more than thousands of time, Finall they said what ever the colour you ordered is not available and you can take the alternate colour like that they said and i have cancelled the order after three days, Worst response and customer care

Poor customer care,

Hi,

I booked washing machine in Vasanth & Co on 01.01.2009 at purasawalkam branch in Chennai. They delivered that only in 20.01.2009 night to my home. For this I have called Incharger Pandian, Sales Nagaraj more than 42 time & three time myself and my wife visited the branch. But finally we received the machine that also not for which I booked in the showroom . Now I am waiting for demo.

So Vasanth & Co has Very Poor Customer Care Support.

hi,
we have booked two AC's on 27/03/09, they promised to deliver within two days, but its not yet delivered still.We tried calling them several times, but there is no proper response, even we went directly to the showroom twice.When ever we go there they promising that they will deliver it the next day, but they are not doing it. I dont know whats the exact problem wit them.

We contacted Mr.Abbas [protected], but he is not at all responding properly, and also not attending the phone often. He has promised us several times regarding the delivery when we got him on the line.


So Vasanth & Co has Very Poor Customer Care Support

I bought a brand new a.c from vasanth & co, nanganallur, chennai. It was under repair within 2 days.i asked them to send someone to repair.Though they said they would ;their response towards complaint was very bad.Very bad service!! and i had to talk to the manager of the a.c brand to send someone from the service centre to repair.When i went directly to their showroom, the salesman behaved in a very rude and disrepectful manner!!! they had given me surety of coming within 2 days but when i asked him, he said he didnt give any surety!! Is this what is called customer service????
I will never buy anything from vasanth & co again!!!

Dear Sir,

I had received mail from [protected]@yahoo.co.uk. And they said that you had win the lottery o[censored].K. Govt. of GBP 1500000 (Great Britain Pound) and they also sent me scan of winning lottery certificate. And also sent me their diplomatic mobile no. Mobile no. [protected] and he is name Mr.Edward Scott and ID No.53208009. And I also deposited the money of Rs.5 Lacs he suggestive ways so I requested you that to confirm me. This lottery's fund received or not received me. This person live Mumbai Diplomatic Lodge in Mumbai . So I requested you that I don't way what I to do ? Because already because I was deposited the money. And he said that and more of Rs.15000/- but no anymore fund deposited my ability. So I requested you to help me. To refund my fund this person.

Thanks

Rajendra

Hi,

I bought one week back samsung 29'inch in Vasanth & Co, mylopoer in Chennai. They delivered that day night to my home.They told dealer will come, but not yet come, I called more times for their Contact Phone numbers in Bill. They did not take most of the time, some time they take and down the receiver.
After 3 days tv came.. then after 6hours that 29'inch tv not working.. i called smasung customer care, they told to change the tv from dealer.. After 2days only we got the tv

So Vasanth & Co has Very Poor Customer Care Support.

The worst service you can ever get I got a Brand New LG TV which is not working properly they promised replacement it is almost two weeks now they dont showup every time i call they say it will done tomoro but it never happens, sales man over there are Suresh, Kuppuraj and the branch is in nelson manikam road

I brought one Goodrej washing machine @ IICF Exibition at Island Ground on 04/08/2009
Bill Name: Naseema, Bill NO. [protected]SWPT. at the time of booking the salaes person
told Bajaj Dry Iron is free for this and also they given one scratch card i scatched that card in that
Vasanth Gift is written. the sales person told the Dry Iron & the vasanth gift is delivering along with
the machine but they not done like that they delivered only machine. i contacted washermenpet Branch
regarding the Iron box and Vasanth gift they told to collect in our branch. i went there they told till
now we not recived the gift after reciving you collect from our shop. so they told to come on tomorrow.

upto collecting full money from customer the saying anything but they not satisfiying customer.
before paying full amount check all the things otherwise they creating problem to you.
until geting gift dont pay full amount. because they dont satisfying customer.

So Vasanth & Co has Very Poor Customer Care Support

Dear Mr. Vasanth

Kindly concentrate on your business and the customer compliants first, then concentrate on the Country.

Very Very Poor Customer Service. I bought a a.c from Vasanth & Co. Royapuram Branch. There they spoke with such a kind word that I thought of purchasing one more a.c for my residence, But after getting the money no response at all. I told them that it is very emergengy and they said will send the people tonight itself, and now this is the fifth day still the delivery person is coming and no installation is done. Every day telling just 15mins, 1 hour., etc and fifth day is going to get over. I have made more than 100 calls to the showroom and 100 calls to the service department directly. Got fed up in calling those people. Really frustrated. I'ts my fault that I tried this people for the first time after hearing about these people that the customer service will not be good.

Will never recommend about these people or purchase from this shop hereafter

Very Very Poor Customer Service. I bought a V Guard water heater from Vasanth & Co.Nagercoil Branch.The water heater was not working . They told, `You call service center`. Very Very Poor Customer Service.
Why are you open [protected]@co?

The same behaviour happening to me, I bought freide on 12.02.11 at Ullagaram showroom and they delivered on 13th, till now no one has come for demo.

jai

hi when u r giving an add in hindu it should be prompt full to the customer. Last one month the ac add comes in the hindu paper. wen we went to the showroom and ask about the split ac 1ton for 14190/- but they are saying its for window ac only. then please dont mention when u r not giving and dont cheat the customer.

I purchased a V-Guard double booster from them. When all the shops had no stock, the ullagaram branch of Vasanth & Co had one. One of the sales man was doubtful of the stock, but the other salesman said he had one. There was a sarcastic smile from the first one which I didn't take seriously. After taking delivery of the product, I found that it was inferior and had so many problems. It won't even come up some times and started to beat continuously at some times. I had to run to V-Guard service frequently. These guys are cheaters. Do get anything from Vasanth & co, especially the ullagaram branch

- Raj

Hi,
I bought IFB 1.5 ton air conditioner in vasanth&co namakkal branch on may 2014. now it was not working properly. I would complaint to the namakkal branch but they do not take action and also they do not give the response,

I am going through a problem with IFB washing machine. I have AMC contract and i am calling the service centre since last 6 days and nobody is attending. I have given the clear intructions to come to my house after 12.00 in the afternoon, engineer comes at 11.00 a.m and goes and now i am being told that engineers have gone for vacation and will only attend after 2-3 days. Yesterday I call service center in Ahmedabad and the manager is telling me the engineer will come tomorrow and today i am told all the engineers are on holiday and will come after 2-3 days. I am tired of listening their excuses.
I am calling service center in Banglore and they are telling me that they will forward the mail to higher officer but till today I have not given any services from the IFB service center and no one is taking resposibility for the bad service. I am not been given the telephone no. of any responsible manager to whom I can speak.
Services is very bad.
There is no responsible person at Ahmedabad service center.

I booked a Referigerator Whirlpool 445 litres in NEXT showroom, T nagar Usman road on October 30, I didnt get the product until 22nd November, afterwords with great difficulties I could get back the paid money by 1 Dec'08 without any interest (for Rs.32000). People not even bother to inform the customer about the delay. We should be very careful before ordering the product. We should enquire about stock availabilty first. People are simply blufing for the buisness sake...

I HAVE ENCOUNTERED THE SAME PROBLEM FOR BOOKING MULTISPLIT A/C ON 03-05-08 BY PAYING RS.3, 000/- (RECEIPT NO.[protected] AT TIRUCHY BRANCH DELIVERY WITHIN 3 OR 4 DAYS. BUT WHENEVER I CONTACT THEM THEY TOLD THE SAME STORY. IS THERE ANY WAY WE CAN CHECK THEIR ATTITUDE.

I booked one tn Split AC by paying Rs.10000 as an advance payment on the 07.05.08 in Vasanth and Co., Chengalpattu Branch after getting assurance for delivery on next day. But delivery was not made next day . when i callled on 08-05-08 and 09.05.08 i got the same reply. Now I am having only way to get things through Consumer Forums only. Before that I want to contact the correct responsible person of Vasanth and Co. My advance Receipt of Chengalpet branch No. is [protected] dated 7.5.08.

On 9 May 2008, a lady from CITY CLUB, who does Telemarketing called me over mobile and informed about some offers. I just asked to call me back on 25 June 2008.

While I was referring my HDFC Credit Card account Statement through net banking, I have found that Rs.2000 has been debited from my account on[protected], without my Knowledge and without my Oral or Written authorization, by an unknown party mentioned as CITY CLUB.

Now I am getting threatening calls using filthy abusive languages from the mobile no.[protected], somebody introducing themselves as Tamil & Parasuraman, as they are henchmen of CITY CLUB, and also challenging me to complain over Police and Bank.

Also I have informed all the above things to the General Manager[Mr.K.C.S. Manian] of CITY CLUB over his mobile no.[protected]. But there is no response.
PEOPLE OF CHENNAI TO BE AWARE OF...!!!

The fraud movement emerging at Chennai can be viewed at http://cityclubindia.com/.--
Yours in Political social service,
T. Hubertson, B.Th, BAL.LLB*
SECRETARY, Congress Human Rights Dept., Kanyakumari Dt.[WEST]
STATE JOINT SECRETARY-Tamilnadu, NSUI
Indian National Congress Party.
Mobile:- [protected].

VASANTH & CO T.H Road Oldwashermanpet branch /IFB washing machine Complaints - delay in delivery of the product

I booked IFB washing machine by paied full payment '20200' on the 26 -10 -08 assurance for delivery on next day but delivery was not made next day after that when ever i made a call for delivery, i got the same reply of next day. Once again I went the shop on 29-10-08 Those people has response same reply. I ever seen in my life before, if the same situtation continue definetely they will loose the business.

i have paid the full amount of rs 20300(twenty thousand and three hundread rupees for ifb elite delux washing machine in vellore branch and i was told that delivery will be done tomorrow as there is no stock today. ten days elapsed and till date i have not received the item.to this day the reply is item will be supplied tomorrow.

yes they do the same to me now.
delivery promised next woring day and they cheat holding the advance. no calling and updating. we have to call. unprofessional customer support. the people installing the unit from manufacturer is calling me but Vasanth&Co is so arrogant and they even don't respond to your calls properly.

We are the recent victims. We paid full money for IFB & it is more than 5 days. Can anything be done for such cheats

I have booked IFB washing machine paying 19000 on 28.03.2009-Till date no response on delivery .We are not beggars begging for delivery -Is Vasanth & CO the so called india's no.1 dealer is responding to such complaints

I booked Split AC by paying Full amount Rs.15940 as an advance payment on the 10 -04 -09 assurance for delivery on next one hour (My house within 2 KM) but delivery was not made. After 2 hrs. I called the Manager, Aminjikarai, Nelson Manikam Raod Branch, Nungambakkam, informed no vehicle to deliver the product. Billno. [protected], dated 10/04/2009. Poor delivery performace, no commitement, personnel very key in to receive payments from customer. Wrong commitment.

dear sir,
i have booked the fridge(xl premier 230lt) on last monday from vellore branch by paying Rs1000.0 as a advace
till now there is no proper response from that branch. pl look in to this matter. if the product is not going to deliver by tomorrow i will be canceling . replay me as soon as possible.

Dear Sir
I have purchase a washing machine fro Vasanth & co T.Nagar on 29.12.09
Till date the machine has not been installed and the adopter supplied is not working condition. This Vasanth & co is changing the OE and supplying with local items so they are not taking response after sales and sevice. This may be du political background so that they can threaten the public/consumers

We purchase on LG Split Ac from Vasanth Co, Camp Road, Chennai-73, on 26 th April 2009
AC Model:-5NW2VF1
Bill no:-48167
Vasanth co Staff Name:- Sundress Mobile:-[protected](Not giving proper update and given false promise of dispatch and installation will happen in one day)
It got delvered to home yesterday(27-April-2009) and when we followed up for the installation we are not getting proper answer from your staff.Kindly look on to this issuse and speed up the installation.thanks in advance

I am purchased Videocan 21" TV on the 26.07.09 from Vasanth @Co Tambram Branch, They are delivered the same at 28.07.09 6.30PM. after delivery people went i was checked that, it was faulty one.
I made a call to them. they are commit to solve with in 48hrs. But still there is no response from them.

I had purchased samsung LCD TV model LA40B530 from ganesh electronics, nehru street for Rs 66000/-I was told that it was a competitive price.I was fooled into thinking so since it was below the MRP of Rs70000/-.But i came to know that one of my colelagues had purchased it for Rs 56500/- from pondicherry.When he was confronted with the invoice against the lower price of Rs 56500/- (the scanned copy was sent through e-mail), he refused to talk to me asking his assitant to tell me that he was not available (which i overheard in the phone).

My request to customers is to kindly avoid this showroom in pondicherry.Let others not be cheated like i was.

Ho my god they say they are no.1 dealers in india i think they are no.1 frauds in india just ordered a split

AC & begged for 3 days to get delivered, they said while buying the AC the installition is free now they are

charging Rs.2050.please spread the message

yesterday i took auto from t.nagar to adyar (kasturba nagar). we fixed rate of Rs. 100. Upon arrival at destination, he has charged Rs. 20 extra due to traffic congestion, heavy rain water.

Washing Machine — Delivery delay and false promise

We have bought a washing machine from Borivali Br Vijay sales. They had promised to deliver the washing machine on the next day after paying the amount through Bank Draft. However their sales agent Mr Bipin after receiving the draft went back on the word saying he can deliver only after cheque realisation. Even though the draft was submitted on 6th Sept 2009, till date i.e. 11th sept 2009 they have not delivered the washing machine.
They seems to be having some liquidity problem and lack customer focus.

I buy ONIDA 29 inch color tv on17/3/07 in nanganallur Vasanth & co branch .The gave 3 years waranty.now tv was problem .I complained on 9sep.one tech came.he said that one spare is gone..He said wait for 2 days .After 2 days i called him he said the same answer .Still 2 day he is answering the same.What is going on? my complaint number is [protected].What should i want 2 do?

Dear sir:
We had bought a Onida TV of 29 inch on 17/3/2007 from NEXT showroom and we
have given so many complains to your department but there is no response.We
have called the dapartment everyday they send a new technician everyday and
tell that parts are not available.Our complaint number is [protected]..We have been
giving complaints since one month and there is no response from the
company.They send diffrent technicians at our place and every technician
tells that parts should be replaced but since no one has given reply.

Recently i Bought an Lcd tv from Vasanth&Co, They promised that they will deliver the TV by that day itself. I booked for it by 10.30am in the morning and got the delivery by 2.30pm itself. So I recommend Vasanth &Co for others.

On 19/01/2010 i bought a fully automatic samsung washing machine and paid 20000 from Vasath &co thambaram branch. They assured for following day delivery and instalation. Delivery was done on time and no one turned up for installation. I tried to conatct through phone, either the phone is engaged or no one pick up the phone. Finally i visited on 22nd, again they assured for following day, and today the time is 3.30pm no one turned up yet. I could see lot of compaints like this. Cant we make full stop for this issues? The bill no is [protected]

Vasanth & Co (Tambaram) is one of the worst guys I've ever dealt with. Had a pathetic experience two days back when I purchased an air-conditioner. I certainly won't recommend these guys.

I am N. Vellayan from trichy. I have booked a TVS Whirlpool 1.5 a/c with Vasanth & Co, Mylapre Banch, chennai on 24.10.2010. and paid a advance of Rs. 10, 000/- . The sales person confirmed the delivery of Ac on Monday (25.10.10). But till today, no proper response from the shop and also not returnning my advance. I hope, they are misusing the advance money received from the customers for some other wrong things. Please, Please, I beg to all persons, please do not even step into this worst shop hereaffter.

I am currently experienceing the same kind of response from Vasanth & Co., Padi. They have promising to deliver an IFB washing machine since Monday(22/11/10) and till date have not received it. Very poor customer service. I def. will NOT recommend this shop
Sam

Booked IFB Washing Machine with Vasanth & Co 6 days ago ... Delivery was promised the next day ... and I am still waiting for washing machine. Looks like they have shortage of IFB washing machines. I am going tomorrow to their shop and cancelling my order.

I bought 40" Samsung LCD TV on 16th Jan 2009. They put stamp as "GOODS DELIVERED" and take signature from us. They told that it will deliver to my home Free Delivery by their Van. But till today 20th January they have not delivered the material and they are not giving any proper response for the delay.

Every day they are saying new dated.

The behavious of the staff to the customer is very very poor.

I visited the place a month ago to check the price of a fridge. When I requested them to give the prices, they actually wrote it down on a piece of paper with the model number. They even suggested me to check at other places as it seems they felt confident that their prices are lesser. However, I found lesser prices at E-Zone. This is just to convey that one wrong person at the wrong place does not make the whole place itself bad.

The customer service I received was exemplery.

Please see my comments...another incident...DONOT BUY from VASANTH & CO. - NANGANALLUR Branch, Chennai-61


17th August, 2009

To
The Manager,
Vasanth & Co,
Nanganallur,
Chennai -61.

Sub : Complaint against the failure of TV – ONIDA 29” TruSlim for the 4th time – its new brand genuineness? & advise to replace it, as it is under Warranty

Dear Sir,

With reference to above subject, please note that I bought a TV(29” Onida – TruSlim) from Vasanth&Co, Nanganallur on 18.01.2009 and a warranty period of 2 years given on this TV.

Please note that this TV failed on 09.08.2009 for the 4th time. This TV had failed for 3 times within the first one year period. When it failed for first time-just in 1-1/2 months, I requested to replace the TV itself, but neither Vasanth&Co. nor Onida service center(Kilkattalai) obliged & so other occasions too.

When it failed for 4th time, we registered a complaint (no.[protected]) on 10.08.2009. The Service engineer came on 13.08.2009 and he told he would come back with electronic components to replace the faulty ones. Once again components failure observed as was the previous occasions. But until now 18.08.2009, there is no response or clear date from them on action. Just astonishing to observe a high irresponsive customer service to our repeated telephone calls and personal visits to the Nanganallur shop.

Since a new TV failed again for 4th time in one-and-a-half years, we scrutinize on the genuine nature of TV and feel that the TV itself may not be a NEW one and it was sold to us covering the real truth.
So, it is obvious, a replacement is the only option as the failures cannot be accepted repeatedly for a newly bought material. We do not wish to undergo the mental stress again and again with this kind of non-positive, unrealistic attitude. Hope this is understood.

Ironically, I couldn’t stop my young kids(3 & 12 years) when they goes to other’s house to view TV programs. Our family could not have information/news/entertainment during this period, because Vasanth&Co./Onida service center did not take any action to replace the faulty TV.

We wish to reiterate that this is causing us & undergoing a huge mental turmoil and distress. The irresponsiveness of concerned leads us to spend our valuable time and energy. May we request you to take immediate action at your earliest to set the things to ease and to have good customer service records? I wonder, how’ll I be getting your response/compensation for our valuable time, information and energy losses???

Cheers…!
Yours Truly,

(Chander)
cc: 1. Onida Service Center, Kilkattalai; 2.Vasanth&Co, Head Office

do not go through vasanth&co for any street dog also so much of irritating by thanjavur branch.