Vasanth & Co Complaints & Reviews

I choose not to avail their door delivery service as my office is nearer to Vasanth & Co branch. It was billed on my residential address. The air conditioner that I am buying is for my office. They are adamant that it can only be door delivered to my residence at the cost they quote and I have to arrange my own transport to my office which doesn't make any sense. It is a crime to waste money, time & fuel on this. They are telling that it is a rule and I have to oblige. I am shocked and surprised. Can someone dictate terms like this on any consumer and loot his money and also trouble him like this. The product is financed by kotak bank. Both the bank executives and vasanth & co executives are exhibiting arrogance here and playing delay tactics in delivering the product. Vasanth & Co executive was openly declaring that it will be delayed by another three or four days. FYI, I have made the down payment day before yesterday and completed the documentation processes yesterday itself. They also claim that it is an instant loan :). The bank and Vasanth and Co are behind the delivery charges which is unacceptable and unwarrantable. Kotak Finance Appn. No: CD20688095. Date of down payment: 8th of April. Branch - Vasanth & 100 ft road, Coimbatore.

I have booked a whirlpool fridge on 31st March 2021 in vasanth and co washermenpet branch.
Delivery was commited within 5 days from the date of booking.
On 5th April the response from the staff is that it will be delivered tomorrow. The statement was repeated on 6th and 7th.

On 7th the staff committed that the fridge will be delivered on 8th, or else cancel the product and the staff will the processing fee paid to Bajaj and cancel the order.but the product was not delivered on 8th.

Today (8th April) the staff is replying as do what ever you want and if needed make a complain in branch or where ever you need.

One of worst attitude and behaviour from vasanth and co.
Need a solution for the late delivery and harsh reply made by the staff.

Regards,
AK

Hi I have bought career ac and premier stabilizer in IDFC on 07/04/2021 your sales person said it will delivered on 09/04/2021 that is today and nothing was delivered. I have called multiple times still there was no response. Could you please help me to sort out this issue.

Purchased two Samsung A/Cs from Vasanth & Co Shollinganallur Branch on 05/04/2021. Was promised delivery on 08/04/2021. Now when I call, the sales rep is saying it is getting delayed from Samsung. And is not sure if it even can be delivered on 09/04. Totally unfair, as before purchase, delivery was promised to be made promptly on 08/04/2021. They take our money and then we are at their mercy. Highly unethical.

Purchased LG 18HNYA inverter A/C 6th April 2021, they promised to delivery the same the next day and installation on 8th april. Still a/c not delivered and no response from the Sholinganallur branch. How I can cancel the purchase?.

Dear Vasanth & CO,

We purchased 1.5 Ton LG Split A/C on 5 April 2021 from your Chennai Ullagaram. Till now no body has come to deliver the A/C.

In spite of repeated calls, no response form your store.

Its not good.

Please take immediate action.

Our contact number [protected], Kacheri malai, Pallavaram, Chennai.

Regards,

I had purchased a 4 star Samsung invertor AC, they had said that it is a new model and there will be a 4 way swing option in it, and they said the model is not currently available (31-3-21, Wednesday), they will be getting from other Vasanth & Co showrooms and deliver it. They told that will be delivering the product on Friday(3 days from order date) maximum Saturday(4 days from order date). But after many follow ups, they told it will be delivering Saturday. But when we go to showroom and asked, they had said carelessly it has been ordered late so shipping will be done by courier late, finally the product is received on monday(5-4-21, Monday) when we checked it, it does not have 4 way swing option. After checking with Vasanth & Co sales person they said 4 way swing is available, but I told it is not available in the product received. They said that they will check from their side and finally they told it is not available in the model, it is only available in 3 star model. We are not getting proper response from the showroom. They had mislead us and given us the wrong product, but now they are refusing it and not giving proper response. Showroom manager told that he will check what can be done and told that he call us within an hour. But he did n’t call us. Please help us on this.

Bill no: 0831993 Liebherr DC fridge from T.nagar br. North usman road. This is was ordered on 2 Mar but till now it is not delivered.

We tried to contact so many numbers mentioned in bill or online but no one responded.

This is tollaly unacceptable and the customer service is not up to the mark we are not satisfied with your company service

Pls respond us with this regard or else repay our money..

We have brought a new air coller in your company on 3/4/2021 but it as a problem when we on the cooler switch the water as leeking out...we have complained in shoroom but it has no response they have not pick up the call...they have cheeting us

After reading many complaint I realise its usual complaint that there is delay in delivery and installation. I purchased ac in arcot road porur on 31 March. It's almost 7 days no one came for installation. I tried all sort of communication. I called showroom.customer care, AC incharge manager Govandan .no use no will response. And they will not pick up our call.
Big brand company has no proper responsible person to take care. Very bad people are paid by company and they do not do the responsibility work.i pitty the company governance.

I bought a ultra perfect plus grinder 2 weeks back from tambaram west rajaji road.
Invoice number : [protected]

Last Wednesday morning I opened the grinder and saw the stone had a big crack. In order to report the damage immediately,
I tried reaching the branch and the person who sold the piece spoke to me.
She was very rude and he response was " we are not slave to you. We cannot handle this query. Cut the call and get lost " exactly the same she said in tamil

What kind of people are you having in the shop.

Then I wrote an email to.the head branch and gotta call from.them
They asked me to.share the pictures and I did that as well. And they promised me that the stone will be replaced on monday but till.now.i.haven't got any response from your end and no response to my email as well.

Incase am not receiving any response and solution by end of the day, I would appeal.this to the consumer court.

Your sales person has zero knowledge on how.to address a customer and on top of it no solution was given.

AC not working suppose AC working not a cooling

We purchased a Samsung TV but didn't receive cash back

I by a 2no ac samsung brand on 3 rd april 2021,
i got it product on 4 th april,
but till now not fitting technician from samsung customer care,
i am very feel about of by product,
very worst service,
so i need to cancel my product

I received the product on friday 2nd of april, still I did not receive the installation person for fixing ac machine. I made a call many times to vasanth & co complaint porur section and attendant person, useless and visited the branch to raise the complaint . But does not make sense too. I feel very bad response, they providing switched off number and not responding numbers.

Sir
I purchased LG AC on 28.03 2021 from 100 ft road, Tatabad, coimbatore...still now no installation has been done...this is the first time I purchase ...and I am facing this problem...very worst service.
None of the technician has attend.
Next I directly contact to your MD...
Otherwise I go to consumer court

I am not asked even model for the product because I told very clearly I need installation on time but now Technician called me he talking like gangster. We really unaccepted very bad service. If installation not happen by before 12AM today than humble request please take back your product
Invoice no:[protected]

I have ordered the LG fridge and the advance payment 1500 rs paid 31 mar 2021 along with prem kumar business guide in Chennai Adyar branch.
Still I am not get any bill and installation.
Very worst supports and also there is no proper response.
I trouble and also about my product.
Still not open a products.

Kindly do the needful.
Address: vasanth & co, Adyar branch, Chennai

Ordered Samsung 1.5ton AC Unit at Tambaran Rajaji Street Branch on 01.04.2021 and they committed that product will deliver by 02.04.2021. But still not yet received. Try to call branch but no one is picking the call. No proper response from anyone.

Totally worst service from the reputed company like yours.

No interested to recommend to buy any product from your showrooms anywhere in Tamilnadu.

Invoice no: [protected]
Dated: 01.04.2021
Product: Samsung 1.5ton AC Unit

Yesterday 01.02.2021 ordered Samsung 1.5 ton AC unmit at Tambaram Rajaji Street branch. They informed it will deliver on 02.04.2021. But as of now product not received and no proper response from the Branch. Even called also no one is picking the call.
Invoice number: [protected]