Via.com / Flightraja Travels Complaints & Reviews

Respected Sir/ Madam,

I am Abhijith Surendran from India. I took a flight ticket (Air India Express) through Via.com, but I could not travel on time because of the Covid-19 pandemic. The travel date I picked up was 22/ May/ 2020 and the return was 08/ July/ 2020.

On 09/ January/2021 I went to the Air India office and cancelled the ticket for a refund. I have been following this for around 49 days and I have not received any refund ye. I sent a lot of e-mail to the travel agency and they didn't reply to me.

Head Office Address- (Level 4, Block B(Magnolia), Manyata Embassy Business Park, Outer Ring Road, Nagawara, Bangalore - 56004, INDIA) Phone: +[protected], Fax: +[protected], Website: in.via.com.

I have attached my Flight tickets and ticket cancellation details & Passport copy.

My Phone Number - +[protected], +[protected]
Email- [protected]@gmail.com

We had booked a flight through via.com which was canceled due to the lockdown. Even after several attempts, there’s no response from via for refund. Our booking details are as follows:

1.Booking reference NO : FMNLA3B2QW4W1

AIRLINE PNR: RK848G

2.Booking reference NO: FMNLA3B3CP6IK

AIRLINE PNR: LLTJ7A

Both the tickets are on the same date 30 MARCH, 2020 MONDAY and the same flight Indigo 6E-427.
I have even sent mail but there was no response. If I dont receive any response from it within a week then I'll be taking LEGAL ACTION under Criminal Act 420 .
My contact details are : [protected], [protected]

Respected team
This is Salim khan I m working for indIan army I have book a ticket from Delhi to Srinagar date of travel 16 April 2020 but due to lockdown flight was not operating I m contact with vistara airline and they said that they do process refund already in your via.com account this is my PNR no Siwckc but I m not yet get refund from your side
I m already mail you regarding this matter if your company still not refund my amount I have to take legal action on your company under 420 criminal act
So it's my last email return my amount asap or be ready for legal trouble
Regards
Salim khan
Mobile no [protected]

On Wed, 6 Jan 2021, 12:10 Salim Beawar, wrote:
Flight SIWCKC refunds not submit

Personal emergency problem
Please cancel my ticket.
Then you give me refund.
Thank you

Dear Sir,

We have book the flight ticket ( Booking ID : FMNAA3EAGKPXG_J84KW) on 25 nov 2020 and all ticket ( 3 Member ) are cancelled thru Air India ( PNR-J84KW) due to medical issue.

Till Date, we have not receive any refund for the same.

Two air tkts were booked videbooking ref no.:
fmn0ox93uwk september 27, 2012 for journey from delhi- bangalore-delhi. Due to cancellation of flight by air lines, i requested for refund of rs 18000/- plus compensation of rs 1, 00, 000/- towards harassment, humiliation to a sr citizen for the more than 8 years.

I already spoke to Go Air customer care...Go Air already refunded my money to Via.com on 26 Jan 21, But i am not receiving my money and any mail reply from via.com till now.My details is as follow:-
Name - Vanlalduhkima
Flight - (G8 297 AJL-GAU, G8 157 GAU-DEL)
PNR No- UD5TVN
Dated - 08 Nov 2020.

I was booked flight ticket on 28/12/20 and cancelled on 1/1/21.but received refund amount in my account.please nesscary action resolve my issue

I didnot get my refund amount

The subject booking was cancelled as Airlines cancelled the flights ( both ways ) . Till date I did not receive full refund, even after follow ups . Please refund immediately .

No response to the mails .

Pending from last 2 months.

I have not recd my refund please refer to attachment as Indigo confirms returned the amount to VIA.

I have booked flights tickets big worth 70000 rs and want to use that amount from credit shell.. but unfortunately not getting any response by via.com customer care as well as there is no option to use that money while booking those tickets

My trip was cancelled by Eva Air last 4 April 2020 because of the pandemic.
I purchased the ticket thru Via.Com. I emailed them immediately when I knew about the flight cancellation.
They have informed me that they are still processing my refund. They keep on sending the same generic reply everytime I remind them of the refund.
I have consistently email them for the past 3 months, to no avail. No reply whatsoever. I am based in singapore, and they dont have any contact number her nor a legit physical office. Its already 10 months, and they havent refunded me of my air ticket. I deserve justice.

Booking reference is FMNSG107MNFKEY

My email add is [protected]@yahoo.com

PNR no VHY37P from indigo airlines travel date 16th December, 2020 was cancelled and and refund was done to via.com. Till now i didn't get any refund.

Bus Booking
Ticket Number[protected]
Booking Id - FMNBB3F4PK7PK
Seat Number - 24, 23, 30

Bus Name - Hans Travels (I) Pvt Ltd Multiaxle Premium Ac Sleeper

Payment Option - Phonepe (******7008) Ramkumar Nishad
Transaction Successful
Collect Id - C2101081221472105372060
Transaction Id - T2101081222384161743592
Transaction Date & Time - 08.01.2021 (12:21)
Transaction Amount - 6536 Rs

Plz Refund Amount

Team,
Please cancel these two bookings and refund ASAP.
FMNAA3EM24NEB
FMNAA3EM1SYX3

It is cancelled from airlines long back as flight itself was cancelled and even after sending an email, you have not responded.
Have tried contacting over the phone as well, but even after an hour, it doesn't connect.

Please refund the amount ASAP.

Regards
Arvind
Phone: [protected]

I have booked our round trip ticket from Udaipur to Bombay on 7th dec 2020. Due to some reasons my return flight got modified and I asked SPice Jet to credit the amount. There the status is shown as amount credited to the agency(i.e via.com)

Now I want them to refund my amount back to my account.

PNR/Booking reference Number
IBRDQJ

I also tried contacting the customer care multiple times, however it was not reachable
Several emails has been sent to [protected]@via.com however no response received yet.

Email ID from which tickets were booked-
[protected]@gmail.com

Almost 3K amount is stuck and none of them were ready to give the customer resolution, cheaters @Via.com

Resolution - I want the refund back to my source.

Pnr no qpjh9b from indigo airlines travel date 26 march 2020 was cancelled and refund was done to via.com, till now i didnt get any refund and customer support is not responding.

only once they responded

Dear Krishna,

Please note that we have processed the refund for the above-mentioned booking, below are the transaction details for your reference.

The transaction details below are for Truejet & Indigo only.

Order Reference No. FMNBA377PVW0N

Payment Details:
1. 15/10 14:27 - Capture - Amount: 15712 - Transaction id:[protected] Transaction Successful(TRANSACTION SUCCESFULL)
2. 23/03 12:33 - Refund - Amount: 400 - Transaction id:[protected] Transaction Successful)
3. 05/02 17:25 - Refund - Amount: 7419 - Transaction id:[protected] Transaction Successful)

In case of further assistance please do not hesitate to contact the undersigned, Take Time To Be Kind

Phone[protected]

Email [protected]@via.com | Web www.via.com

booking was cancelled and refunded to via by indigo on 14 april 2020 and via.com says refund was done in march itself??? how is it possible

their customer care no just gets hold for an hour and disconnects
and i am not getting any reply form their support mail id ...what to do

PNR Booking ref no. 1: FMNAA3EXZ4VNH
Ref no. 2: FMNLA3F080LGR
I have booked 2 tickets through the VIa.com website, unfortunately, flight cancel got cancelled where one is for goair and other is spice jet. I have cancelled both bookings from airline and attached are screenshots for the same.
However via.com isn't responding to emails and calls to initiate the refund when I cancel booking through my account it asks for OTP verification and I don't receive OTP for the same
kIndly do the refund.
mail id :[protected]@gmail.com

My flight was airindia airlines which was scheduled on 19th april 2020. Due to corona pandemic, flight cancelled

Flight pnr : Y93YL

I booked airindia flight on february 15th 2020 from delhi to varanasi. But now due to corona pandemic flight was cancelle.
Airindia customer care asked me to collect the refund amount from the agency i. E. Via.com / flightraja travels.
I'm contacting them in every way possible, be it messaging or calling customer care services, but there is no response. On 16 th december 2020 via.com customer care talked with me but they didn't provide satisfactory answer.

I need refund for the delhi to varanasi flight, which was cancelled due to corona pandemic. Please send my refund amount on my bank account through which I paid as soon as possible.

My flight was airindia airlines which was scheduled on 19th april 2020.

Flight pnr :Y93YL
Booking id-FMNLA3AOIR17Q