Via.com / Flightraja Travels Complaints & Reviews

Flight pnr : FMNLA3DYXRC67

I booked Airlindia flight on march 12th Nov 2020 from Mumbai to Varanasi. But due to personal reasons i cancelled the flight tickets 5 days before in via.com website.

I'm contacting them in every way possible, be it messaging or calling customer care services or email, but there is no response.

I need refund for the same. Please send my refund as soon as possible.

PRN-F61HQN.

flight -I5736. AirAsia from Pune to Delhi on 2.7.20.

transaction no-FMNAA3CLO7Z2K
Bookind date-27.6.20
Flight canceled air Asia confirmed that the refund has been given to via.com

But from via .com till date no response and refund received.

Hi
We are trying to book tickets with our credit shell amount which is with via.com.
But we are not able to do so.. Pathetic service by flight Raja and via as we have called there customer care end no of times.. Kindly suggest what needs to be done.. Also, we are looking forward to file a police complaint against via if we don't get a solution early.

We have booked our round trip ticket from Chennai to Delhi on Jan 20 and the amount has been kept in credit shell for future booking which is applicable for a year due to nation wide lockdown.

Now we have to book the tickets from Chennai to Delhi on 25th however there is no option in via.com app showing to enter the PNR/booking reference number to book the tickets to redeem the credit shell.

PNR/Booking reference Number
UMJRFA
QCFJSB

We also tried contacting the customer care multiple times, however it was not reachable
Several emails has been sent to [protected]@via.com however no response received yet.

Email ID from which tickets were booked-
[protected]@yahoo.co.in
roopa.[protected]@gmail.com

Almost 30K amount is stucked and none of them were ready to give the customer resolution, cheaters @Via.com

Resolution - We want to book the tickets for 25th Dec-20 or the amount needs to be refunded from via.com

ID2YKT pnr number..the flight was canceled and amount supposed to go in credit sell.and now I have to book a flight..but I’m not able to use the credit sell?from last 3month I’m trying to speak to via.com customer service but you guys are not answering phone calls..very pathetic service from via.com The amount is 6200 please help

Booking ID- FMNSG107FCZ3RG
AIRLINES PNR- KNUOTK

It's been more than 3 months that Airlines has cancelled the flights and more than 2 month's that Airline confirmed the refund processing to travel agent via.com
I have not rec'd any refund from them. I tried sending emails n msg through app multiple times no response from via.com
The amount involved in approx SGD 1000

PLS HELP REACHOUT TO AGENT

I booked a flight for Kolkata from Bangalore on 19th April and my PNR No. Is XCS5TR but it got canceled due to Covid regulations, it's been 8 months now and I haven't received the credit shell yet though as per the airlines they have refunded the amount, Via.com customer care service doesn't reply to phone calls or emails at all. I want my credit shell back, please help.

Dear sir,
I, Ramakant Rath, email address- [protected]@gmail.com, PNR - PL2UNG, date of journey 07 May 20, ticket amount - 4970/-, the flight which was cancelled earlier due to COVID-19 pandemic and at this belated stage I am unable to contact with the third party agent via.com through which booking was done. There is neither any contact nor any details is getting access to me. I want to refund my ticket amount at the earliest. Please look into the matter and process refund as soon as possible. Regards Ramakant Rath.

I booked connected flight for my friend's named Mr. Bheemanna S Bagali from Pune to Pathankot on 09 Nov 2020 but I received PNR only for the flight Delhi to Pathankot and not received PNR for the flight from Pune to Delhi and only received booking reference No. FMNLA3DXS5LFF.

My booking is canceled by Vistara Airline.
Reference no- FMNAA3D7GCE9O.
My booking was 16th September from Ranchi ...Delhi...Pune (2 flight) but flight timings was changed and both flight time are same, So Vistara Airline Resedule my same flight on 19th September.
Again 19th September flight timings are changed and No any flights for Resedule till September, So Vistara doing canceled my flight with full refund amount, but Via.Com no any refund my account.
Now 55 days gone Not any single rupees refund from VIA.COM end, I sanding some mails, but Only one time reply, queue of cancellation please take some time, I doesn’t understand which type of queue which is not end after 55 days.
Please resolve my problem on urgent basis

I had booked a Goair through via booking portal for 27th April Patna To Mumbai via booking reference no. FMNAA3AUNI4AS which was cancelled due to lock down. Later on i have been following with the via.com for the refund which they are not providing. So please help me in getting the refund.

My family booked 5 flight tickets to travel from Mumbai to Trivandrum. It was booked for a wedding occasion in Mumbai. But due to corona, all the flights were suspended as per government rules and the flight charges were supposed to be refunded.
We booked flights for AIR INDIA through VIA.COM.
I have sent many emails requesting a refund for all my tickets as these flights were suspended as well as the marriage is called off all due to CORONA.
Till today I haven't received any response from VIA.COM.Air India wants VIA.COM to request a refund but there is zero response to our calls and messages or emails.
These kinds of sites are such a loot.
I request this forum to take action against VIA.COM and help us get our refund amount.

I have booked a ticket to travel on 6th April 2020, from Chennai to New Delhi in Spicejet airlines through via.com. Due to COVID-19 lockdown, my flight ticket was cancelled, but still I couldn't able to get back the refund. I contacted the airlines and they replied me to contact via.com. I tried to contact via.com by sending e-mails and making calls. But no response from their side. Kindly get back my refund.
PNR: WCN5XJ
Booking Reference number: FMNAA3AP1DMS2
Date of Journey:[protected]
Airlines: Spicejet
Passenger name: Ram Kumar Appanasamy

My name is Subham Chhetri, i booked a ticket on march 25 earlier this year which was obviously cancelled due to covid -19. But it was said that i could use that amount for new flight bookings.
But now the company is answering call and responding regarding the credit shell i have .
PNR: JG3Q8X
REFRENCE NO-FMNLA3BR6E0Q8
CONTACT NO-[protected]

Can you please help me regarding this matter as my money is stuck and the company is not helping at all. I would like you check into this matter

I had booked flight ticket for Mrs Pushpa Loganathan thru via.com for journey on 26.04.2020 thru Spicejet flight SG-345 PNR No: P66M4Y . Due to Covid Lockdown the flight was cancelled.And travel could not be completed.

VIA booking flight ref no. FMNAA3BF52I0P

Kindly provide status for this PNR No: P66M4Y
Previously I tried to book fresh ticket thru Via.com and there is no option for utilizing credit shell amount while booking new ticket for same passenger. And i tried calling via.com number of times and couldn't reach you.

Kindly provide steps to utilize credit shell amount for (PNR No: P66M4Y, VIA booking flight ref no. FMNAA3BF52I0P)

Request for urgent reply.

I have cancelled the ticket on 4th November and want to book for 11th November. When I will get the refund?

Refund amount not received yet from via.com

I have booked my two tickets through via.com/flightraja tfavels, PNR of same is QMRSRQ and Z16JP. Refund amount has not been received yet after passes of more then 2 months. Neither inormation nor any intimation has been received from via.com regarding refund. Request to kindly return my refund amount please.

I had booked Air India flight for May 25 through via.com
PNR no. HE4KZ
The flight got cancelled. When contacted with the airlines, they were ready to give full refund. Since then we have been trying to contact via.com through mail and phone but not getting any response. It has been 5 months now. Kindly solve this issue

@viadotcom emails I send to [protected]@via.com is not response since 10th Oct 2020. I booked flight from Mumbai to Kannur for 3 passengers through you & canceled through Go Air. Go air already processed the complete refund on 10th and the same email was sent to [protected]@via.com but did not get any response. On 18th I followed up but no response. Your customer care number[protected] is not answered even after waiting hrs