Videocon D2H — huge delay in installation

Kishore9209

from Hyderabad, Telangana

Address:	sangareddy, Medak, Andhra Pradesh, 502001
Website:	www.d2h.com

I have ordered videocond2h on 27/06/2019 and today is 03/07/2019 still my installation has not done as per company T&C installation need to be done within 48 hours. I have called several times to customer care they are simply disconnecting my call after the conversation and fake commitments from customer care representative
Please take severe action. My customer ID is 23354720
I paid RS.1799/- in advance I request you to take severe action

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Comments

Kishore9209

from Hyderabad, Telangana

Installation has not done yet.

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Kishore,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or correct customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Kishore9209

from Hyderabad, Telangana

[protected] is the registered number
[protected] is customer id.
This is such a disgusting service still my D2H remains uninstalled.
Your customer care representative says refund is also not possible. What the hell

Kishore9209's [Complaint's author] reply, Jul 14, 2019

I want the refund.
I dont want your disgusting service anymore.

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Kishore,

We are unable to track your details, thus request you to share your RTN (Registered Telephone Number) or correct customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Kishore9209's [Complaint's author] reply, Jul 17, 2019

9440930717 - IS THE RTN
233594720 - IS THE CUSTOMER ID
THIS IS PURELY MANIPULATION JUST TO PROLONG THE SITUATION.

I HAVE UPLOADED THE BILL COPY ALSO.

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Kishore,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Kishore9209's [Complaint's author] reply, Jul 21, 2019

Still how long will you take its been almost close to a month still no update

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Kishore,

We would like to inform you that the recharged amount for new connection has been refunded into your concern bank on 18 July 2019. So please get in touch with the respective bank/vendor for the same.

Thanks & regards

Kishore9209's [Complaint's author] reply, Jul 23, 2019

Nope. I've checked with the bank there was no such transaction happened from 18th july to till date.

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Kishore,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Kishore,

We would like to inform you that the refund for the mentioned transaction has been successfully processed and will be sent to the bank on[protected]. As per bank TAT, the same will be credited to your account within 7 working days. Please check your account statement to confirm the credit after 7 working days.

Thanks & regards