Videocon D2H — last one month pending my complaint

jagat Nazta

from Nagrota, Himachal Pradesh

Address:	friends colony nalagarh, distt. solan h.p. 174101, 173205
Website:	[email protected]

Dear sir,
My old i'd no.[protected] name sunil kumar closed last seven months i have recharge 23 nov. 2019 rs 300 by mistake old i'd,, i continued call and mail to custumber care, but not solve problem, sir please look into this matter.

Old i'd no.[protected] registered mobile no. [protected] and new i'd no.[protected] registered mobile no. [protected])

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Videocon Industries customer support has been notified about the posted complaint.

Dec 23, 2019

Updated by jagat Nazta sir, attachment is wrong by mistak, please find enclosed revised attachment

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Comments

Naresh adchitre

from Aurangabad, Maharashtra

Dear sir / madam,
i had purchased vd2h but name is wrongly submitted.
Custome id no.[protected]
my name is naresh prempal adchitre
old customer id name is raziya begum
plz change this name
new name
naresh prempal adchitr

d2h Customer Care's response, Dec 26, 2019

Verified Support

Dear Naresh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Jagat,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Jagat,

We would like to inform you that the amount you have recharged incorrectly was credited on an active customer ID and hence the recharged amount has been utilized against that incorrect active customer ID. We request you to recharge your d2h account correctly in the future. Kindly let us know if you need any further assistance.

Thanks & regards