Videocon D2H — lodging a complaint to refund the deducted amount and need the details of engineer who visited my house

Address:400701

Dear Trai,

I am a Videocon d2h user with customer id [50536262]. Since the last 8 years and from last 1 month, I am facing a no. Of issues regarding services of Videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions and making a false commitment.

First Complaint:-

I have lodged a complaint on 6th June 2019 for my dish is broken and at the same time, I made a recharge of Rs 750 on my Id, after lodging complaint I didn’t take the complaint no.

Second Complaint:-

Again I lodged a complaint on 20th June 2019 for my dish is broken, but they registered differently for Signal Weakness and the complaint No is[protected], they informed there Engineer will be Visiting my house at the earliest, (No Engineer visited )

Third Complaint:-

Again I have to lodge a complaint on 21th June 2019 for my dish is broken, the complaint No is[protected], they informed there Engineer will Visit my house, (No Engineer visited)

Fourth Complaint No:[protected]

Today 24th June 2019, when I called them their Representative Miss Savita answered me that Engineer visited my house and I refused to pay him the amount, that’s why, they have closed my complaint, after listening to them, I demand her to provide me with the Name and Mobile No for that Engineer, so that I can ask him when and what time he visited my house, She refused to provide me with the details and their Representative Miss Savita shutdown the line without acknowledging me. (Call Recording is Attached for your reference)

But the fact is No Engineer visited my house and they have closed my complaint without informing me, I want to ask them is it correct? The complainer is not aware of his complaint is sorted out or closed; it’s Videocon D2h part of the duty to inform the client or ask the complainer, whether their complaint is solved or not, are they satisfied with them?

Fifth Complaint No:[protected]

The fresh incident is regarding my recharge of Rs 750 done on 6th June 2019 for which I should get service, but they have deducted the balance from my account, I questioned them for what they have deducted the money If I am utilizing their service then only I have to pay, why they have deducted my money for no reason?

After all the above Scenario, I requested them to Shutdown my service permanently, for this also they didn’t agree, I want to save my money which is a balance in my account, the moral bottom line is if I have to pay them for installing and for new dish why I should go with them.

There are a lot of options in the market, I hope my complaint will be considered seriously and will be solved at your earliest,
My demand is I need the Name & Contact No of the Engineer and the second is whatsoever amount is deducted from my account it must be refunded to my account.
I hope my matter will be treated on a top priority basis, Waiting for your earliest response,

Thanks & Regards,

Anil K Nirmal Nikam
[protected] & [protected]
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Complaint comments 

Comments

Dear Anil,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Sir That I Want to Inform you our LED is very damaged condition
of Few month so you can come and check the LED, if any Problem
you can Replace the LED I hope you understand
Sincerely Shahnawaz Khan
Add : - E49/B-465 Janta Mazdoor Colony,
Welcome, Seelampur, Delhi-110053

rraings59's reply, Jun 21, 2019
Sir That I Want to Inform you our LED is very damaged condition
of Few month so you can come and check the LED, if any Problem
you can Replace the LED I hope you understand
Sincerely Shahnawaz Khan
Add : - E49/B-465 Janta Mazdoor Colony,
Welcome, Seelampur, Delhi-110053
Dear Anil,

We would like to inform you that we have credited the amount of Rs. 559.55 as a goodwill gesture in your d2h account. Kindly let us know if you need any further assistance.

Thanks & regards

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