Videocon D2H — paid online for a new connection hd rf set top box . without installing or not even calling they activated account.

Videocon D2H — paid online for a new connection hd rf set top box . without installing or not even calling they activated account.

V vikas ramachandran from Bengaluru, Karnataka

Paid online for a new connection HD RF set top box . Without installing or not even calling they activated account. Customer care says accordingly to their status it is installed.even after 3 days not installed. Planning to file suit in consumer court for this fraud action.When asked the refund customer care says since I bought online I will have to ask online for refund .and said they cannot help. D2H : Customer Id :[protected] and Workorder id 67297323 for Package Platinum Malayalam HD Combo created successfully, New d2h connection Was this information helpful? No (0) Yes (0)
Videocon Industries customer support has been notified about the posted complaint. Sep 02, 2019 Updated by vikas ramachandran Never buy Videocon D2H Sep 11, 2019 Updated by vikas ramachandran What are you reading?Customer id is in original question posted !!! Sep 15, 2019 Updated by vikas ramachandran Why the complaint[protected] closed without proper resolution. I may aproachconsumer court for correcting these kind of frauds... Sep 17, 2019 Updated by vikas ramachandran Actual installation date 2nd September, Actual activation Sept 7th. According to D2H installation date 31st Aug. That is before actual installation date..Who big frauds are these Videocon D2H ...Let me proceed legally...Tats better than posting 100 message.. Never buy Videocon D2H... I am not going to renew subscription instead going to buy some other connection...
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d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Vikas,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

vikas ramachandran's [Complaint's author] reply, Sep 11, 2019

9884370151

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Vikas,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Vikas,

We hope that our team connected with you and was able to assist you in the best possible way. Moreover, we have taken your feedback for the same. Do let us know if you need any assistance in the future.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Vikas,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Vikas,

We would like to inform you that we have tried to contact you on ([protected]) but the number was not contactable. Moreover, it is always important for us to hear how customers react to all aspects of our services and strong customer feedback like your's helps us in improving our services. Kindly let us know if you need any further assistance.

Thanks & regards