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[Resolved]  Videocon D2H — problem is not resolved

Address:Raheja Vistas, Road No. 12, IDA Nacharam, Hyderabad, 500076

I am unable to view the television channels. There is error message on the screen. I called the call centre and raised complaint several times. I was promised that they would send a technician to fix the problem. But no technician visited our home till now. I have been complaining every day for the last 8 days. Every day i call, i am being told that the technician would visit. I have been getting text messages also with the complaint number. But the problem is not resolved until now.
I am very frustrated with the attitude of customer care. They do not intend to help me at all.
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May 22, 2019
Complaint marked as Resolved 
Thank you for sending the technician today. He fixed the problem in just a few minutes. The problem was that the dish was disoriented. Now I am able to watch all the channels to which I am subscribed. Thanks again for resolving the problem. It took more than 2 weeks for the problem to get resolved.
Videocon Industries customer support has been notified about the posted complaint.
Complaint comments 
3 Comments

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Comments

Dear Venkat,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Reply
Venkat Ram Taddi's [Complaint's author] reply, May 21, 2019
My customer id is mentioned in this complaint. It is 217417232.
I sent an email to customer care also but of no use.

Thank you,
Venkat
Dear Venkat,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Reply
Dear Venkat,

We would like to inform you that we have tried to call you on RTN-[protected] but got no response from your side. Moreover, the signal related issue so that as we have checked have been resolved. Kindly let us know if you need any further assistance.

Thanks & regards
Reply

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