d2h Complaints & Reviews

Vivek thengre[protected] c i
Submit a complaint
Dear trai,

I am a videocon d2h user with customer id[protected]. Since from last 1 & 1/2 months i am facing n no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions.

Fresh incident is regarding my recharge of rs. 309.42 for which i should get services for 30 days but they have deducted...

My id is 67461608 and i am running with 2 connection, yesterday only i recharges with 700/- i. E. 373 for primary connection 318 for mirror for diamond sports pack for the tv and they are not willing to change me due date. My boxes are showing due date for 4/5/2019. It means that they are looting are money. So my subscription is for only 15 days that is not possible and when when calling them they keep me hold and disconnect my call. They...

According to the TRAI rules, I made my pack and recharged it.
Like that channel has started but only 1 day.
Thereafter, there are two other channels. On the Customer Care call, nothing will be done by just saying that 40 to 50 minutes by holding on the hold and answering the channel within 10 minutes. Today it is 15 days. If you say yes, then you can complain that you can complain.
I have their recordings too. Do not...

I have subscribed for star hindi kannada premium 1 package in videocon d2h. Star sports kannada is also part of this package (11th channel in that package). But i am not getting that channel, when contacted, videocon informed me that they will send technician, but will be charged 200. Rs as service charge. Just to fix the relay of one channel they are charging me rs.200. My customer id is[protected]. This is not the first time, every month...

After implementing trai guidelines, i was able to the channels i usually watch. Videocon had selected mwp pack for me. I wanted add one channel to my existing pack so i called customer care on 9th april. After about 15 minute wait i was asked to press 1 to get call back. I received a call back after about 3 hours. Customer service representative told me that current pack i have is base pack and she will add the channel i want. When she processed...

Customer id:[protected]
I have selected the channels i want to see on the videocon d2h platform and informed the company on 21st march 2019. I have also requested to de-activate the religious channels from my subscription. Subsequently, i have recharged my subscription on 23rd march 2019 for 3 months. But, to date, they are not providing me with all the channels i have selected and are showing a bundle of channels i am not interested...

I am trying to make channel selection for my 3 set top boxes differently but the company is automatically making changes in the same and applying channels which i don`t want on a particular box.
When i am contacting and asking for making my channel selection through web portal myself then they are not providing the proper information and saying again and again that there is some server problem.
The behaviour of staff is very...

Dear all,

As we have changed our house from purasawalkam to teynampet, we would like the d2h to be connected in our new address as we have already removed it from the old house.

Customer id 54139426.

Our old address:

Name - syed abdullah

32b/77, vadamalai st, purasalwakam, chennai - 07

New address:

3/5, bhakthavachalam st, thiruvalluvar...

As per the trai new rules, only we have to pay 130 rs in which 25 ch
Annels are compalsory and 75 channels are free to choose. But videocon d2h force to 100 channels mandatory. Videocon d2h is not allowing its customers to choose base tier channels and showing republic tv etc as mandatory channels!! Whereas trai clearly states only dd channels are mandatory....

CustomerID: 89065136

As per your website my balance is showing 729.57 and validity is till
July, whereas my TV is showing balance as 11 and validity is 8 April
2019 which is over and TV is not working. I called to
customer care which is not useful, i think customer care people not at
all responding and they have short of knowledge, whenever i called they do not
know anything other than...

Dear team,

Last month also after recharge i was not able to see the selected channels.
Around one week the channels got disconnected.
After doing so much follow up call/e-mail it got started.
But the days for which the channels unavailable our money got wasted/no use.
This time we need you to resume the service immediately and u also need to increase the time period for the day it got disconnected.br...

DearTeam,
I have recharge online two three
days back by selecting the required channels.We
were able to see the selected channels two three
days.But again as per last month issue we are not
able see the selected channels also.
After doing the recharge also
channels getting discontinued, what type service you all are
providing to the customer.Why this is happening
again and again,...

Dear sir

My videocond2h customer id[protected] Name Roshan saha
Mo.[protected]. I am a d2h new customer my d2h ACT date is 15/01/2019 give me offered 6 months popular pack but my package automatic changing by d2h provider without notice missing Sam chennals my package so I was call customer care but no response.
I want give me my old package or old package channels under 6 month's offere so I request halp me br...

Sir, I had been used Videocon d2h service from 2013 to may 2015 but due to my shifting, and personal problem I couldn't used this service till mar 2019, but Now I want to use this service, so I recharged Rs 300 on my customer id[protected] on[protected], but I couldn't get the service till now . I called customer service approx 10 times, and also registered many complaints against it, but no results.
I request you kindly solve my problems...

Id :[protected] d2h connections : request for termination of secondary units


To customercare
I want to permanently terminate my secondary connection vide setop box no.[protected] &[protected] with immediate effect for which a complaint has already been registered vide id no.[protected].

Only my primary connection will remain active. Do also inform me about my revised tariff plan after terminating...

Dear sir / ma'am,
We have d2h connection of videocon d2h, customer id is[protected]. On 10 April, we have recharged for which the end of subscription date is 19 april, but on 14 april they are displaying that for insufficient balance it is discontinued. Customer care exec told that the engineer has charged rs. 200 that is deducted but we had already paid the charge to the engineer when he has visited our home for servicing. This is...

I'm unable to deactivate jyotish duniya and starworld premier hd even though i don't want them.

I had starworld hd till a week ago. Then one day it suddenly stopped and starworld premier he go
Ot activated on it's own.

Why call it mera wala pack when it is someone else's pack? Either d, 2h infinity app is not working or some spirits are haunting d2h that secretly activate unwanted channels.
br...

I selected starworld hd many times but each time star world premier hd gets automatically selected. Customer care never responds. What shall I do?
Earlier a lot of expensive gemini channels creeped into my package even though I never selected them.

2 I'm also forced to pay huge. Fee for jyotish duniya which I don't want. It is forced on subscribers.
It costs 40 . Inface my total package costs just 200. But I'm...

Dear sir, i had recharge and setup my package as per trai norms, but d2h cheated and resolve my problem of service previous show e16- 4 now it's e100-4 and. Only said wait for 10 min they just looting to customer. Not yet get solution and not able see any channel except promotion loksabha tv, namo tv.. I had wasted many days with customer care even mail cc to nodal officer but not yet resolve after 7 days of recharge. So please try to raise...

I am extremely disturbed with the pathetic service of your customer care department.
I have been a hd customer for more than 6years with 2 connections at home and always paid for annual packages in advance.
Somehow without informing me my package, which is paid for the year in advance was changed and now after many calls and even online registration for the platinum hd pack on both tvs i am only getting sd on one of them....