[Resolved] Videocon D2H — removing of channels from recharded package

sudesh hiremath

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 400605

Myself sudesh hiremath, mob no-[protected], having a videocon d2h connection with customer id[protected]. I am using this service for last 4 years. My last recharge was approx 6 months back and i paid for full year subscription. Suddenly since last 3 days they have removed channel no 411, 413, 415 (Sony ten 1, 2, 3) which was part of my package when i recharged with gold sports package. When i called the customer care there answer was the channels mentioned were promotional channels thats why it has been removed. But when i enquired whether it was mentioned at the time of recharge process they said no and now they are charging rs.10/month for each channel.
They never mentioned it during recharge neither they send me any message nor any calls stating that the channels were promotional. I think this is open fraud as they hold all the rights to remove any channel whenever they want it to.
Request to kindly intervene in the matter so that the same problem is not faced by anyone and this people stop looting money.

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Jan 4, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Dec 01, 2017

Bhagwat D's response Set top not working needs to replace

Verified Support

Dec 02, 2017

Videocon Industries Customer Care's response Dear Sudesh,

We would like to inform you that Sony Ten 1 and Sony Ten 2 are offered as Sports Starter Add-on at Rs 45 pm (incl Taxes) Sony Ten 3 & Sony Ten 1 HD are available based on the A-la-carte price . Additionally, Sony Ten 1 is available for subscribers of South Silver Sports package. Kindly let us know if you wish to subscribe for the same. Thank you.

Warm Regards,
Videocon d2h Team

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Comments

Bhagwat D

Not working need to replace.

Videocon Industries Customer Care's response, Dec 8, 2017

Dear Bhagwat,

We request you to write to us at [email protected] to help you better in this regard.

wasim12345

from Lucknow, Uttar Pradesh

Dear sir
Wrong number[protected]
ammount-100
Trid-GTMK2G
correct number[protected]
please sir reverace my account.

Videocon Industries Customer Care's response, Dec 8, 2017

Dear Wasim,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Videocon Industries Customer Care's response, Dec 9, 2017

Dear Wasim,

We would like to inform you that your concern has been noted and our team is eager to resolve it, we are unable to trace the recharge as per your given detail, Hence in order to assist you in better way, please write us back along with the below mentioned details:

• Clear Screenshot of the said recharge that indicates the transaction ID or your bank statement that indicates the transaction ID against the said recharge

Along with the

• Bank Name:
• Recharge Amount:
• Date and Time of transaction:
• Reference Number/ Transaction ID:
• Portal Address of web site: (From which site or app the recharge has been done?)

Please also be informed that if payment made through any other website, we request you to get in touch with the respective helpdesk of web portal to assist you better.

Warm Regards,
Videocon d2h Team

S.N.Meena

from Haldwani, Uttarakhand

I have purchase Videocon d2h my customer id is[protected] & my name is S.N.Meena but instead of my correct name your data shows yash Meena.So please correct my name in your Records.

Videocon Industries Customer Care's response, Dec 8, 2017

Dear Meena,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Videocon Industries Customer Care's response, Dec 9, 2017

Dear S.N. Meena,

We would like to inform you that we regret to show our infeasibility to process your request regarding user id change in our records as it is case of transfer of ownership.

Further, we would like to inform you that below mentioned documents will be required in the case of transfer of ownership:

· Photo identity proof of existing and new customer (scan copy).

· Address proof of existing and new customer (scan copy).

· No objection certificate from existing and new customer. (format attached)

Further, we request you to send us the scan copy of above listed documents and details to [email protected].

Warm Regards,
Videocon d2h Team

raghu1975

from Saundatti, Karnataka

Myself Raghavendra Diddi, mob no-[protected], having a videocon d2h connection with customer id 99045789. I am using this service for last 4 years. I request you to keep only South Gold pack and remove all other chanels

shashi pujari

I am using D2H service since from last three year when i have taken service the recharge was rs 250 i was able to see all south Chanel
after 6 months they have removed few south Chanel when i have called them they said you have to pay for this Chanel but it was there in my package full on fraud even customer case representative also they are uneducated fellows..