d2h Complaints & Reviews

Dear all, i got my account recharged star sport hind 1 hd the amount was75 rs debited from my account but did not reflect in tata sky. I called customer services and the person helped me and told e he is putting a query forward and i shall receive a call. Today i received a call from ichalkaranji back hand team executive was mr. Puja bhavar who was very very rude and showed least interest to help. Then i called back the customer service and spoke to mr. Uday who disconnected the phone without any notice.

If that's the customer services then i m sorry tata sky is not hiring right people.

I...

Videocon d2h dealer collected 5.8k money from me now not recharging my annual subscription neither picking up my call.
Complained same to customer support even they are not behaving responsibly. Please someone suggest me a way recover my money atleast or get my service. Installation was done with very humble behavior but it turned to be very rude and harassment kinda thing.

Getting spam call from videocond2h! For last 2 to 3 months im having this issue. They dont have any mechanism to deactivate spam calls. Daily they call 3-5 times for advertisement of their product. I have blocked their numbers still they are calling. I have seen theor website amd application but they don't ave any facility to let us opt-out from their spam calls!

During telecast of cricket matches on dd sports, screen shows we can't telecast this program as per court's order. But i paid its charges within my package so i demanded telecast of dd sports program. But customer care denied for the same and even denied to register my complaint too. Every time i am not able to see programs of dd sports for 10 to 12 hr during matches. This is violence of my money value. Plz help me out

My name is rahul, a customer of videocon d2h, customer id 54481440. I recently relocated my set top box. The service engineer charged me rs.1200 (800 for extra cable and new adaptor plus 400 for service). He assured me that there won't be any more deductions from my account from videocon for service. But later, my account was deducted rs 450. I called customer care and i was told that this will be taken care and a complaint no. Was raised. But the problem wasn't resolved. I called and mailed again and am following up for one month. They just raise a complaint and close it the next day without resolving it. There is no communication from their side also. I am yet to receive my money back. Pathetic service from videocon

Dear all, i got my account recharged yesterday night, the amount was debited from my account but did not reflect in tata sky. I called customer services and the person helped me and told e he is putting a query forward and i shall receive a call. Today i received a call from pune back hand team executive was mr. Ishwar who was very very rude and showed least interest to help. Then i called back the customer service and spoke to mr. Uday who disconnected the phone without any notice.

If that's the customer services then i m sorry tata sky is not hiring right people.

I need strong action on this and appology and resolution of my complaint.

On 15.08.2018 i had subscribed to videocon d2h having customer id[protected] by paying rs. 2200 and as said the installation was to be done within 2 days by an engineer. The installation was attempted 3 times but due to wiring problems in the building the same could not be done. As it is a society building there is no provision to put up dish on the roof and extend wire through balcony, instead a common deck was in use for connection.
Hence i had cancelled the connection on 23.08.2018 and asked for refund. Since then regular e-mail and follow up over phone is being done by me but there is no update regarding the refund status. Everytime i am being informed that the matter is being escalated but there is no end result.
The refund should not take much time as neither any dish or set top box is in my name nor the connection is active.
Kindly resolve the issue.

Please find below the e-mail follow up:

Dear amit,

Thank you for writing to videocon d2h

We regret for inconvenience caused to you

We would like to inform you that your concern has been noted and our
Team is eager to resolve it.in order to assist you, we need to have a
Detailed discussion with you to gather more details about your concern.
We are restricted as we tried to call you however no response received
From your telephone number 8xxxxxxx

Hence request you to write us back with you active/alternate number

If you have any further queries, please email us at
[protected]@d2h.com. We will make every effort to revert with
Resolution as soon as possible.

For details of all our products and services you may visit our website
www.videocond2h.com.

We endeavor to provide you with the best tv viewing experience. We value
Your association and assure you of our commitment to serve you better

Warm regards,
Nikhil d'souza
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on +91 [protected]

—
—
—
This is to inform that i had paid online for d2h connection on 15th
August
And provided with customer id[protected]. I have been trying to install
The
Same but due to various society issues i am unable to do so..
I had talked to your senior supervisor and cancelled the installation
And
Initiated for refund..
I request you to provide me the refund status and estimated time &
Amount
Of refund..

Regards,

Amit paul

_

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Amit paul
Thu, aug 23, 6:38 pm
To customercare

As per your trail mail regarding non receipt of call from your office, i would like to inform that i have received call from[protected] today and confirmation regarding the cancelletion has been confirmed..

Customercare
Fri, aug 24, 6:03 pm
To me

Dear mr paul,

Thank you for writing to videocon d2h. We regret the inconvenience
Caused to you.

We would like to inform you that your request regarding "customer asked
For refund" has been registered with request number[protected]. Please be
Assured that they will get back to you shortly.

If you have any further queries, please email us at
[protected]@d2h.com. We will make every effort to revert with
Resolution as soon as possible.

For details of all our products and services you may visit our website
www.videocond2h.com.

We endeavour to provide you with the best tv viewing experience. We
Value your association and assure you of our commitment to serve you
Better

Warm regards,
Suresh kumar
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on +91 [protected].

—
—
—

Amit paul
Wed, sep 5, 1:53 pm (10 days ago)
To customercare

It has been two weeks and i have not yet received my refund.
Since no installation has been done, you are to refund the full amount immediately.

Amit
8xxxxxxxx

Customercare
Wed, sep 5, 7:57 pm (10 days ago)
To me

Dear customer,

Thank you for writing to videocon d2h.

We would like to inform you that your complaint regarding refund has
Been registered with service request number[protected] and same will
Resolve within 24 hrs.

If you have any further queries, please email us at
[protected]@d2h.com. We will make every effort to revert with
Resolution as soon as possible.

For details of all our products and services you may visit our website
www.videocond2h.com.

We endeavor to provide you with the best tv viewing experience. We value
Your association and assure you of our commitment to serve you better.

Regards,
Shreyash rahate
Customer care
Videocon d2h

Note: - you can also call our customer care helpline on +91 [protected].

—
—
—
It has been two weeks and i have not yet received my refund.
Since no installation has been done, you are to refund the full amount
Immediately.

Amit
8xxxxxxxxxx

On fri 24 aug, 2018, 6:03 pm customercare, wrote:

dear mr paul,

thank you for writing to videocon d2h. We regret the inconvenience
caused to you.

we would like to inform you that your request regarding "customer
Asked
for refund" has been registered with request number[protected]. Please
Be
assured that they will get back to you shortly.

suresh kumar


—
—
as per your trail mail regarding non receipt of call from your office,
I
would like to inform that i have received call from[protected]
Today
and
confirmation regarding the cancelletion has been confirmed..

on thu, aug 23, 2018, 6:25 pm customercare
Wrote:

dear amit,

thank you for writing to videocon d2h

we regret for inconvenience caused to you

we would like to inform you that your concern has been noted and our
team is eager to resolve it.in order to assist you, we need to have
A
detailed discussion with you to gather more details about your
concern.
we are restricted as we tried to call you however no response
Received
from your telephone number [protected]

hence request you to write us back with you active/alternate number

nikhil d'souza

Amit paul
Wed, sep 5, 8:04 pm (10 days ago)
To customercare

Why am i being referred two service request numbers, what happened to the previous request number[protected] placed on 24th of august 2018.
Without solving the previous issue another request number[protected] is given by you people.
This clearly shows how ignorant videocon is.

Customercare
Thu, sep 6, 11:15 am (9 days ago)
To me

Dear subscriber,

Thank you for writing to videocon d2h.

We would like to inform you that your complaint regarding refund has
Been registered with service request number[protected] and same will
Resolve as soon as possible.

If you have any further queries, please email us at
[protected]@d2h.com. We will make every effort to revert with
Resolution as soon as possible.

For details of all our products and services, you may visit our website
www.videocond2h.com

We endeavour to provide you with the best tv viewing experience. We
Value your association and assure you of our commitment to serve you
Better.

Regards,
Aadil

Amit paul
Wed, sep 12, 11:05 am (3 days ago)
To customercare

Please read the trail mails which are being sent from 23rd august 2018 regarding cancellation of connection and refund.
I have not yet received the refund and the matter is getting escalated every time. I have donot have any dish or set top box of videocon with me as there was no installation done. Why should this take so much time?
Further delay might bound me to take the matter through legal terms.
You are requested to do the needful.
Earlier reference no-
1.[protected] placed on 24th of august 2018.
2.[protected] placed on 5th of september 2018

Amit
8xxxxxxxxx

Amit paul
10:44 am (48 minutes ago)
To customercare

Where is the refund??
How many years will you take??

Hi i am purchased videocon d2h past 3 months ago i have recharging every month 725rs for my kannada regional channels and some hindi and english channels now i am not able to see some kannada channels which was i have already subscribed now the customer care representatives says these channels removing from your service you have to pay for this channels extra. So please help me in this regarding how to face in consumer court. My d2h id is 21926004

My d2h id[protected]. I git sms for offer recharges Rs 299 you will get 3 month exiting all chanell & 5 meravala hindi movie chanel.

I have done recharge on 14.5.18 but there is no any benfit given and no three month validity. My earlier pack of popular but they give only flexchnales without hindi and gujarati serial chnelll. This was useless chanell.

I have many time called on customer care no.[protected] but still not given resolution. If asking more they cut our call many times or put on hold more than 1 hr time.

This big cheating with customer. I am also giveing below no. from there i got the call and take confirmation on phone before recharges 3 times.

Phone no[protected]
[protected]

I have lost more than Rs 600 in recharges and spent more than Rs 500 in calling charges to video con authority

I am clalim loss rs 10, 000

Sir,
I am bosepious, i tried to recharge my videocon d2h account on 8th september 2018 through sbi internet banking (Account number [protected] branch anandawalleswaram amount rs 735 ref no:[protected]igaehuwty4). But unfortunately the transaction was not completed. So please check it and make necessary action as early as possible.

Yours faithfully
Bose pious

Dear sir,
I m very sorry to say that i m fed up with videocon customer cell executives, as from last 7 days i m continuously called and drop mails but still problem is not resolved..
Actually i had recharge my old account of videocon d2h by mistake, which was closed last 4 years instead of my new hd videocon connection.
I already send all required things which the ask me on mail and proofs also
. My service request number[protected] and[protected].
Its my bad luck to have videocon connection.

Plz reply as soon as possible.
Thanks

Customer ID:[protected]

Issue 1: Day 1: Jan-14, 2018

Please note that I have been experiencing issues with Videocon D2H/DTH service right from Day-1. Details of the issue is provided below:-

Please find below email of purchase that I have done via website: https://videocond2h.com/product-details.php?id=1.
Paid the amount in full from my end.

I ordered for the product after I was given assurance from Customer Care that product will be delivered, installed and activated same day.

Service engineer(Mr. Bharani-Mobile#[protected] called up to inform lack of 4K Ultra HD stock from their [protected]@4.48 PM. When enquired about when will the new stock arrive, service engineer showed resistance and answered that it has to be checked with Area Manager only. When enquired again, about how as a Customer I will get an update, service engineer failed to respond.

I hang up the call, called back Customer Care and shared updates of the conversation had with the service engineer. Call center representative mentioned that a compliant has been registered against service engineer. I did ask that if any alternate solution would be proposed while complaint is being handled or sorted out internally. I was reassured that issue will be resolved by 7.41 pm on Jan 14th. No one called up and no updates received further from anyone.

I followed up again today-Jan 15th. I was told request will be acted today. Call center representative further called up to check details of what request I have placed for again and asked for my customer ID. As a customer I will expect updates provided to me from the time order is placed, however people call me up seeking details from my end. I fail to understand how can customers be asked what is the request raised for when an order has been placed already.

Inspite of this, I did explain the entire process again and call center representative said will give me a call back after checking with the local area dealer. I got call back after 10 minutes only to get same old updates as received on Jan 14 and was told that new SLA is 8 hours for resolution. No updates received further from anyone.

Followed up with Customer care again at evening and I was told that they have registered a new complaint#[protected] for delays in delivery. New SLA time of 8 working hours has been proposed for resolution.

Every time I call up customer care, they call me by name but fail to have details of why I have called up, instead keep logging new complaints with new SLA's given. As a customer, my request standed as-is. Original SLA of 48 hours also got over. This is not proper customer service.

I did email till Nodal Officer(Vinod) but still complaint was not resolved.

Issue 2: Sep 1, 2018

Please note that I have been experiencing issues with DTH service that Videocon D2H/DTH have been providing from time-to-time.
I have been paying my recharge without keeping any dues.

Channel Navigation existed before however it got revoked without any notice or prior intimation. When asked with Customer Care, they said it has been revoked for all customers.

Now to my surprise, my prescribed channels(i.e. within "English Entertainment Top-Up" and "Free Malayalam Add-On") are also getting revoked in the name of the promotional broadcasting offer without any proper communication keeping the recharge cost constant. I have already paid the charges in full without any dues from my end and still channels were revoked. No communication or intimation done to me.

This is very poor customer experience and unfair trade practice. I have contacted customer care many a times. Doesn't seem to resolve my issues.

Also there is no monthly bill stating the package details and any changes being done from time-to-time. They are making arbitrary changes in the composition of a subscription package chosen for which I have paid in advance as a subscriber, within its validity period. I browsed the net and this practice seems to be clear violation of (Rule 9A), that a DTH provider should be complying with, as per TRAI regulations.

I did email till Nodal Officer(Vinod) but still complaint is not resolved and unanswered/unresolved till now.

Kindly help to resolve this issue.

Pramod
[protected]

Hi team,

I have subscribed vediocon d2h connection. My name has been updated incorrectly. I spoke to customer service representative as well but they are unable to guide me with the name change process.
Could you please correct the name so that it appears with right detaiils.
Relevant details as below.

Customer name :
Rukmangadha rao gojja
Customer id :[protected]
Account no : 12781052
Contact no : [protected]

Several times I have opted to downgrade the product code from Gold Maxi to Flexi Delhi but they are not changing the product code .And it is also notable that while I have opted to upgrade the product they have changed/upgraded it within a minute.Friends be careful about while up grading the package.
Customer ID[protected] user from West bengal

Sir,
I shivaramegowda l, i have a videocon d2h connection (Customer id number[protected] and i availed monthly subscription plan for rupees.244/- only.

Recently company has changed my plan automatically without intimation and they demanded for rs.305/- per month. I inquired d2h company many times telephonically (I have all conversation records).

I recharged my d2h with rs.244/- on 07th aug 2018 for one month, but d2h connection was disconnected on 29th aug 2018 without intimation. When i inquired about this matter they replied your plan has been changed and you need to pay rs.305/-.
I requested you please help me i'm not able to fight with this company.

My consumer no is[protected].
I've had a terrible experience with ur calle centre at bhubaneshwar.
I want to complaint against:
1. Sujit kumar saha - deputy manager (For not being able to run the call centre as per the company standard)
2. Balram - operations manager - for not being able to retain the customer
3. Videocon d2h policies
There are many down the chain who are a part of this system

So here's what happened - my set top box wouldn't start and they said they need to send a tech as it was out of warranty and i asked them to make the visit free or refund my money.

They told me that they don't have the policy to refund the money. I mean how appalling is that. I escalated to the operation manager level thinking that he would have the sense o[censored]nderstanding but believe u me he was even worse than his reportees and was more than eager to get off the call and he disconnected the call when i was still talking.

He doesn't know the difference between a personal and operational question. This is very simple i[censored] are unable to create an exception to a rule and gauge the customer u don't deserve the position u are at!!! Balram doesn't deserve the job role he is on.

I'm more than appalled at the way he spoke and he hung up on me after being at that position.

Videocon as a company is failing customers by not setting a policy in place to refund customers money and they have the audacity to say that there is no policy to provide a refund.

It's sad that consumers are looted by these companies under the guise of policy and procedures. Mr anil khera i know this may never reach you but your company and employees need to start respecting consumer as this is where u all get ur money from.

Anil you seriously need to make a call to ur call centre to see what is the level of service they provide and trust me u will tug at ur hair. Please get into some introspection and revisit ur policies.

I don't know if this will get me anywhere but i would need a follow up on this complaint on my email [protected]@gmail.com.

Thanks,
Sana

My id 88140900
On 8th date i have complainedand 10 were to make a call from the company on the dateand i still do not complain about any solution and no company call how many days are going to be annoying now. If you are chatting with the customer then even if there is no equivalent answer then what to do? My customers id[protected] your company with chiting with me in setop box is new in old id one month free chenal and old balence ad because chiting. No balenc no one month chenal
Do not hesitate to contact a company employee

Hi Team,
My Airtel D2H ID - [protected]
I am really disappointed with the kind service and support that I have received from your customer care side. I want you bring an important thing into your kind notice that executive which you have deployed to help customers are not competent enough.

This concern is w.r.t to date 17th August, 2018..Below are the event occurrence date :

17th August, 2018 – Called to Airtel d2h customer care to get the information about recharge of my current package which was Infinity Sports HD… the executive named “Rohit” gave me information of wrong package(without HD channel package) of worth Rs. 3931.I recharged my d2h with same package but was not able to view any HD channel because of wrong communication.

18th August, 2018 – Called again to customer care 5-6 times to get a resolution for my problem but all the executives were very rude and did not solved the problem. Instead of resolving the issue the executive upgraded my channel to HD for quarter with worth Rs. 1331.

It is really pathetic service Airtel d2h is having. I want to discontinue with my Airtel d2h connection and want my amount refund. If I will not receive justice then will file a case to consumer forum against same on Fraud and chit which has been done with me.

Need an action at earliest.

Complain no :[protected]

People did not come for relocation (I have removed since no help).
After fixing it have paid rs.450 for installation + recharged amount of rs.345 (Amount was deducted for relocation charge since nobody came to helped), spoken with customer service for help response was pathetic
Again recharged amount of rs.345 since the account was insufficient
Complained above complain no. Respond was good only in words
No service recovery happen the amount was recharged believing in the service. Am not sure it is loyal, since after second time recharge it says account is blocked

My videocon d2h customer id is[protected]. I hold 2 connections under this id. Since i am moving out of india, i cancelled my connection on 9th july 2018 and asked for refund of my remaining account balance of rs. 1864. I wrote email to [protected]@d2h.com regarding the same. Also i called up customer care number [protected] around 18th july to confirm the same and senior supervisor confirmed that i am eligible for refund as i cancelled the product before 15th july (After this date they stopped processing any refunds as per his wordings). Then on 19th july their backend team called me confirmed me that they have processed the refund request but i need to surrender hardware as well in order to get the refund so they took all the details like name for issuing the cheque and the address and assured that the technician would come and collect the hardware and then pay the refund of balance amount along with hardware cost.in fact she also told that if i refuse to handover the hardware to technician during his visit then they would generate invoice of around rs.2300 as penalty. And i agreed for that as well. After that i wrote couple of emails to them in order to get the refund status however didn't get any response from them. Then i called up customer care on 7th august again and spoke to supervisor miraaj/aakash, and after checking all the details she again confirmed the i am eligible for refund of balance amount as i had requested for disconnection on 9th july. She assured me that my refund would be initiated soon and team will get back to me within 24 hours. Since then i called up customer care many times and spoke to many senior supervisors. Everyone assured the same thing, however no technician has come yet to collect the hardware and pay the refund amount. Kindly look into this matter urgently and initiate the refund amount asap.