d2h Complaints & Reviews

Dear sir, mam;
I am videocon d2h user. My customer id is 6122813. My registered mobile no is [protected]. Actually my stb box not functioning well with software problem. Because of this l made complaint to the customer care services to get new set top box. They told me that it is 400rs. Charagable. I paid 400rs.in cash to the set top exchange service. But additionally they deducted 200rs. From d2h main balance for the same service. I made complaint regarding to this to the customer care service executives. They told me your amount is refund within 8 hours. They are saying the same for the last 5 days. They taken several complaints regarding to the this. But amount is not refunded yet. They are trying to convince me saying sorry for the inconvenience, your amount will be refunded within 8 hours. 5 days over but amount is not refunded yet. Please solove the problem soon

I am using videocond2h connection from last 4 years. I had complained about wire cut by monkeys from antenna on 28 june 2017, they said within 24 hours issue get resolved but no service engineer came at the point. I called again on 30 june 2017, he said complained closed. I told him to file another complained and then i called him on 31 june 2017 but today till 1 august 2017 no one came here but i received call from service engineer on 31 june 2017 to came here at 8 am.

Not at all a good service provided by d2h i want to deactivate two of my services of recording and an ala carte addon on my account 239270. Thanks
I don't want the explaination that i cannot deactivate my channels before locking period. If my problem is not been resolved within 24 hours. I gurantee i will never again use d2h services and my better dth providers like tata sky etc are available for me.

I have purchased satelite lcd model no 3201 under paisa vasool offer on 20.06.2010 from next showroom dhule (Maharashtra), first the company has sent premature redemption offer but after maturity of above bond i have sent all required documents original bond and identity and address proof at bmo dept videocon 14 km stone village chitegoan tal paithan road dist aurangabad by regd post to the above address but no any response from the above company since last 15 days

I am rohit bharti having customer id no 76971785 with registered number [protected]. Facing the problem of "signal not available" in few channels like movies, sports & news since few days so regarding that yesterday i called to customer care so from there they registered my complaint wo id: 53410738. Today in the morning one of videocon technician mr. Arjun [protected] called me regarding complaint as i was in office so directed him towards my home and rectify my problem. As he has done none of rectification work still problem was there at his presence. He was also asking for service charges without complete resolution in hurry. When my mother told the same thing just wait for some time and confirm for the rectification of problem. He immediately ran from there after getting d2h delight code from the television without any intimation to mother as she was busy in kitchen. And i was in office. Now my connection has been stopped due to service charges posted on my account without any intimation & without my problem resolved what kind of fraud's is that cheaters are working in your organisation. When i am trying to call technician he is not picking the phone what kind of looters, frauds are working in d2h. When i am trying to connect with him through other number he is abusing to me.

Completely fake company, every year you would have definately some troubleshooting and cheaters and frauds will come to resolve the problem.

Previously i have also faced same kind of problem so just coordinate my message to your service team and start my d2h connection asap. As problem is still no solution.

Thanks,

Rohit bharti
[protected]
[protected]

I have paid 1799 for d2h hd box from d2h compare website. According to gopal the antenna was to be installed till 7 pm today. The d2h compare don't provide service centre nos. For kalyan and titwala station.
The contact number with whom i spoke is mr. Gopal from d2h compare. I request consumer forums to call d2h compare for the same. Contact no.[protected]

Videocon d2h is the worst ever d2h operator i have ever seen. The channel packs are the worst and you don't get the channel you desire. The radio frequency remote they give bundled with setup box is worst than the normal remotes. The service the worst of all the things. The customer care people don't pickup the call. I have disconnected the connection in april but till date the refund didn't happen. My customer id is 20194160. Please help.

Since near about 1 year i am using videocon d2h. During new connection they told me annual connection has no relocation charges that's why i have taken annual connection with platinum hd with multi tv connection. Now when i want to relocate in the date of 11-july-2017 there customer executive told me and confirmed me you don' t want to pay any relocation charges when ever you required it will relocate within 24 hrs. Now today when i again talk to customer executive of videocon d2h they told me you have to pay the relocation charges for this issue i talk to 1st customer executive they transfer that call to supervisor and he also transfer to some other women and everyone says sorry, we will give the wrong information since you taken the connection now you have to pay the charges and we can't help you out this is company policy.
If this type of company policy running with videocon then better to do i change the connection because there is no one resolve the issue and any time they close the connection and asking for payment and you have no other choice instead to pay them.

Kartik lodh
Sr. System administrator
Ekklavya infosys
Pune, maharashtra

I had been using videocon d2h for over five years, but the product and services were quite bad. The hd remote control would malfunction after 12-18 months, i had to buy new remote after that.in june 2017, i was not able to watch any hd channels despite paying upfront for it. When i called to complain, the customer service rep. Would insist on sending a engineer and we pay for it. So every time, i have a problem for any reason be it my end or the company's, i as a customer had to pay their engineer rs 250 per visit. Tired of this harassment i decided stop using the service, the same was acknowledged with complaint no.[protected]. Since i had paid upfront, i had a decent o/s credit, which i was been told will be refunded via cheque to my residence address within a fortnight. It's been almost a month still no sign of any refund. When i contact the call centre, they keep on telling me that they will investigate and expedite the refund process.

Mr ashutosh srivastav
Videocon d2h senior manager
Baroda branch
Gujarat
India

27th june 2017

Cust id 55396035

Dear ashutosh,

Hope your doing well but you know what i am very dissapointed with the way my complaint has been handles. So i know your the senior manager and dont have time to read or attend my complaint therefore i will cut this story short and would like to remind you that i had made a recharge of 450 rs at your dealer in mira road which was succesfully done at his end but it did not get credited in my ac so i called your amazing customer service dept who ensured that this will be taken care of but then it didnt happen.

Later on i called and spoke to you, again you said that your trying to contact the dealer but he is not answerying your call so i made you speak to him on a conference line and after that you ensured me that you will personally look into this matter and resolve in 3 days and this was in march 2017. Today is the 26th of june and till date this has not been resolved and i have been following up regularly from my end. Getting thorugh to you is again a very difficult task as whenever i call either my call lands up in ahmedabad branch and sometimes it lands up in vadodara branch but to my horror you are never available. I have spoken to almost all the supervisors from videocon but still my issie is not resolved. They just promise me that i will receive a call back which never happened.

Now i am done with videocon and all i want is my issue to be resolved because i dont expect anything more than this from you and your team.

Please dont feel bad but videocon customer service is the worst service provider and the experience was horrifying. Can i alleast expect a prompt response from you on this.

Your one more victim,
Suleman shaikh

Dear sir,

I have satellite tv connection with setup box from videocon d2h.

There was no signal since 7th june 2017.

I called customer care number [protected] an i received woid[protected] vide sms.

On 10.06.2017 an engineer from mobile [protected] called me and informed that he will attend the problem in two hours time. Till the day evening he didn't turned up.

On 11.06.2017 i called the engineer again he said he will not be able to attend and will arrange someone later.

Having i lost my videocon service since last 5 days, i called again the videocon d2h customer care [protected]. A gentlemen replied that your problem vide woid[protected] has been closed and you have to lodge a new complaint. It is surprising me that how a complain can get closed without attending.

Very poor response the response received from videocon d2h representatives are very poor.

It may please be noted that i am getting several reminder calls when i recharge is not done. At the same time when complaint is lodged response is very poor.

Now i lost 5 days of viewing. Videocon d2h has to extend atleast 5 days due to the delayed service.

Look forward to hear the assistance from you.

Thanks & regards,
R. Rajendran
[protected]

My videcon d2h id[protected]

I had complaint regarding no signal. The technician advice to set set top box by paying rs 200/- issue sold for time being & this happening every time, some times it running well after that again same issue. I thing there is problem of videocon weak signal everywhere i dont know how the signal gone automatically. Problem occur repeatedly.

I am using to watch tv channels through videocon d2h set top box, past few days the following (Skoda rapid buy now gain now) advertisement going on 10 seconds for change any channels in the tv screen. Already the tv channels also advertising middle of the programs. Why the videocon d2h company advertising unnecessary advertisement without our permission. I have complaint against the advertisement to the customer care executive. I hope the company takeout the advertisement content from our d2h.

M using videocon d2h from last 2 years. My id is[protected]. Few months back i had problem with hd remote pairing n remote was replaced.
Now again i m having issue with remote pairing. Everytime we have to re pair the remote to use.

I have raised so many complaints online but no response. And their toll free number doesn't work at all.

They have worst service.

I have videocon D2h connection customer ID no 21745539 i am not using since march 2015 but videocon executive call me or message me to requesting me to recharge or giving me different different offer now i am recharged with ₹200 but my tv showing insufficiant balance i am wait 1 hour then call customer care they try to resolve but my problem is still not solve so they will provide me engineer to resolve problem but charging me ₹200 i will request to refund my money i will tell them deduct my 1 day money or return my money but they customer executive name sachin suri senior executive saying very rudely i will give you refund in 7 working days and i will deduct 7 days money so i will asking him to why you deduct 7 days money you will deduct only a day money but they refuse and saying me to i will never register your complaint and saying i will not give you money back very rudely.

SO I WANT JUSTICE BECAUSE THESE COMPANY HAS NO SERVICE CENTER OR GALLERY WE CAN CONTACT ONLY THROUGHT CUSTOMER CARE PLZZZ HELP ME. MY CONTACT NO [protected] OR EMAIL ID [protected]@gmail.com.

Pls send the technician to shift the D2H tv

I recharged for 500 to my inactive videocon d2h account 30367720 instead of currently using account[protected]. My amount has been credited to inactive account. I don't have that product with me. I contacted customer care of videocon d2h they were not properly respond. They said we don't that option. Please help me to transfer that amount to[protected] customer id..

Plz change my registered moboil number name : bhagyashree pundlikrao khanapurkar customer id : 60484337 old moboil number : [protected] new moboil number : [protected] thanks

I have your d2h service for the past 3 years and i have changed 4 remotes so far. the last remote after buying in feb 2017 stopped working in 15 days only. when i complained in march, your customer service person (on[protected] asked me to restart and reset the remote. but even after doing so, it did not work. then he told me that his senior is going to call me. i managed with a great difficulty for the time being but no call came. i called again today to check what has happened to my complaint. your customer service person simply said that you did not call in the month of march. this was shocking to me. i asked him to give me a complaint no that why there was no record of my call in the month of march, he said that he can not give a complaint no. for the same. this is a very shocking fact that our complaint calls are not recorded. even complaint no's are not given. when i wanted a complaint number for the non-recording of my call in march, he said it is not possible. this is extremely poor service. then i asked him to cancel my subscription and refund my balance amount, he gave a reference no. 48800235 for changing set top box. can i get a satisfactory solution to my problem?

On 8th April 2017, my channels on D2H didnt work, so raised a complaint at customer care and they told me that an Engineer would visit. On 10th a so called Engineer landed, checked (not sure what he checked, told me its the problem with Setup Box) and recommendation I change the D2H setup box from the black box to the latest RH box white in color.

In the meanwhile he asked for my mobile phone, as he conveyed that he wanted some number. I was surprised why he needed my mobile but still didn't doubt him.

He fixed the new setup box and charged me Rs 1180 +Rs 200 and left conveying that it will work within 45 mins.

45 mins is now one day and no connection still.
The Engineer has not updated the new connection details (Satellite ID etc...)with D2H.

As a customer I and my family is effected. 3days no connection. Holidays for Kids. What a timing!!!
Surprisng, I have a balance close to Rs 4700/- with d2H.

I tried many times with Customer care of D2H. The team of representatives at customercare dont have any expertise... other than standard response.
Being a global company, they need to be more efficient and solid process...pity...

I asked them to connect with there engineer and sort this out...they told me to raise a complaint as the Engineer had called and conveyed that the issue is resolved. Thats when I realized that the Engineer had taken my mobile not for getting some code...but to close the complaint.

This is ridiculous, the best part of the whole episode d2h team doesnt know ...who, where, which Engineer they sent. CAN YOU BELIEVE THIS??????

AS A CUSTOMER (customer ID[protected] I AM WAITING WITH A D2H BALANCE OF Rs 4700/- WITH A NEW SETUP BOX AND NO CHANNELS ...

WHAT A SATISFACTION!!!

Still Hoping for the Best as an Indian customer...patience is all what I have.