Mar 14, 2018
Updated by HarryKool After several mails & discussions I got the below reply & was informed over my registered cell phone that I will be provided SONY TEN1 subscription for the promised 12 days starting 26th Feb'18 till Mar 9th 2018.
On Mon, Feb 26, 2018 at 3:27 PM, Customercare <[protected]@d2h.com> wrote:
Dear Customer
Thank you for writing to Videocon d2h.
We are in receipt of your email regarding Videocon d2h services for Customer ID 4XXXXXXX
As per our discussion with you, we would like to inform you that we have activated SONY TENS 1 ADD ON on free of cost basis as a special case from our end till Mar 9th 2018
Further we regret for inconvenience caused and please be informed same Add On will be deactivated after Mar 9th 2018.
If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.
For details of all our Products and Services you may visit our Website www.videocond2h.com.
We endeavour to provide you with our best services.
Warm Regards,
Customer Care
Videocon d2h
But the subscription was not given & when I wrote back to the [protected]@d2h.com they say that I need to pay for the subscription. Kindly find below mail which was responded after 10 days of reporting the issue. The tele support is useless & they never understand or hear what you are saying.
Customercare
Mar 9
to me
Dear Customer,
Thank you for writing to Videocon d2h. We regret the inconvenience caused to you.
We are in receipt of your email regarding Videocon d2h services for Customer ID 4XXXXXXX.
We would like to inform you that Sony Ten1/Ten2/Ten3 channel(s) were being offered as a part of subscription to all our customers on promotional basis till 27th November 2017. However, if you wish to subscribe these channel(s), the same will be available specially for you at a discounted a-la-carte price as mentioned below. We request you to write us back with below mentioned channels name which you wish to subscribe with respect to your current subscription.
Channel
Price/ Month (Rs.)
Sony TEN 1
10
Sony TEN 2
10
Sony TEN 3
10
If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.
For details of all our Products and Services you may visit our Website www.videocond2h.com.
We endeavor to provide you with our best services.
Warm Regards,
Customer Care
Videocon d2h
Note: - You can also call our customer care helpline on +[protected].
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