d2h Complaints & Reviews

My videcon d2h id[protected]

I had complaint regarding no signal. The technician advice to set set top box by paying rs 200/- issue sold for time being & this happening every time, some times it running well after that again same issue. I thing there is problem of videocon weak signal everywhere i dont know how the signal gone automatically. Problem occur repeatedly.

I am using to watch tv channels through videocon d2h set top box, past few days the following (Skoda rapid buy now gain now) advertisement going on 10 seconds for change any channels in the tv screen. Already the tv channels also advertising middle of the programs. Why the videocon d2h company advertising unnecessary advertisement without our permission. I have complaint against the advertisement to the customer care executive. I hope the company takeout the advertisement content from our d2h.

M using videocon d2h from last 2 years. My id is[protected]. Few months back i had problem with hd remote pairing n remote was replaced.
Now again i m having issue with remote pairing. Everytime we have to re pair the remote to use.

I have raised so many complaints online but no response. And their toll free number doesn't work at all.

They have worst service.

I have videocon D2h connection customer ID no 21745539 i am not using since march 2015 but videocon executive call me or message me to requesting me to recharge or giving me different different offer now i am recharged with ₹200 but my tv showing insufficiant balance i am wait 1 hour then call customer care they try to resolve but my problem is still not solve so they will provide me engineer to resolve problem but charging me ₹200 i will request to refund my money i will tell them deduct my 1 day money or return my money but they customer executive name sachin suri senior executive saying very rudely i will give you refund in 7 working days and i will deduct 7 days money so i will asking him to why you deduct 7 days money you will deduct only a day money but they refuse and saying me to i will never register your complaint and saying i will not give you money back very rudely.

SO I WANT JUSTICE BECAUSE THESE COMPANY HAS NO SERVICE CENTER OR GALLERY WE CAN CONTACT ONLY THROUGHT CUSTOMER CARE PLZZZ HELP ME. MY CONTACT NO [protected] OR EMAIL ID [protected]@gmail.com.

Pls send the technician to shift the D2H tv

I recharged for 500 to my inactive videocon d2h account 30367720 instead of currently using account[protected]. My amount has been credited to inactive account. I don't have that product with me. I contacted customer care of videocon d2h they were not properly respond. They said we don't that option. Please help me to transfer that amount to[protected] customer id..

Plz change my registered moboil number name : bhagyashree pundlikrao khanapurkar customer id : 60484337 old moboil number : [protected] new moboil number : [protected] thanks

I have your d2h service for the past 3 years and i have changed 4 remotes so far. the last remote after buying in feb 2017 stopped working in 15 days only. when i complained in march, your customer service person (on[protected] asked me to restart and reset the remote. but even after doing so, it did not work. then he told me that his senior is going to call me. i managed with a great difficulty for the time being but no call came. i called again today to check what has happened to my complaint. your customer service person simply said that you did not call in the month of march. this was shocking to me. i asked him to give me a complaint no that why there was no record of my call in the month of march, he said that he can not give a complaint no. for the same. this is a very shocking fact that our complaint calls are not recorded. even complaint no's are not given. when i wanted a complaint number for the non-recording of my call in march, he said it is not possible. this is extremely poor service. then i asked him to cancel my subscription and refund my balance amount, he gave a reference no. 48800235 for changing set top box. can i get a satisfactory solution to my problem?

On 8th April 2017, my channels on D2H didnt work, so raised a complaint at customer care and they told me that an Engineer would visit. On 10th a so called Engineer landed, checked (not sure what he checked, told me its the problem with Setup Box) and recommendation I change the D2H setup box from the black box to the latest RH box white in color.

In the meanwhile he asked for my mobile phone, as he conveyed that he wanted some number. I was surprised why he needed my mobile but still didn't doubt him.

He fixed the new setup box and charged me Rs 1180 +Rs 200 and left conveying that it will work within 45 mins.

45 mins is now one day and no connection still.
The Engineer has not updated the new connection details (Satellite ID etc...)with D2H.

As a customer I and my family is effected. 3days no connection. Holidays for Kids. What a timing!!!
Surprisng, I have a balance close to Rs 4700/- with d2H.

I tried many times with Customer care of D2H. The team of representatives at customercare dont have any expertise... other than standard response.
Being a global company, they need to be more efficient and solid process...pity...

I asked them to connect with there engineer and sort this out...they told me to raise a complaint as the Engineer had called and conveyed that the issue is resolved. Thats when I realized that the Engineer had taken my mobile not for getting some code...but to close the complaint.

This is ridiculous, the best part of the whole episode d2h team doesnt know ...who, where, which Engineer they sent. CAN YOU BELIEVE THIS??????

AS A CUSTOMER (customer ID[protected] I AM WAITING WITH A D2H BALANCE OF Rs 4700/- WITH A NEW SETUP BOX AND NO CHANNELS ...

WHAT A SATISFACTION!!!

Still Hoping for the Best as an Indian customer...patience is all what I have.

Hi
I have already sent email to Nodal officer Andhra pradesh, but all in vain. I would like to inform you that Videocon d2h is cheating the customers by misleading. I was informed that my package sillver sports(HD CHANNELS) will be charged around 285 after one month o[censored]sage and about rs 175 which is an add on was not even informed by the agents nor the supervisors which is not at all accepectable, how can you mislead the customers after the purchase of product i have sent all the recordings with date and info which was provided earlier each and every month you guys giving new updates about the charges and iam fedup with all the answers given by you guys and its been 4 days now but there is no response from any of your supervisors who informed that they'll get back to us with the solution, we want solution for this or "REFUND" . If these services Videocon is providing then what the use of customer's satisfaction. your services and misguiding the customer's and the way of treating cx is pathetic. I highlight so that customers don't get cheated with this company.

Videocon d2h website is very very slow. It is filled with unwanted jazzy features and does not load properly. Every time i have to recharge i face connectivity issues due to the very slowness of this poorly deigned website.
http://www.videocond2h.com/

It asks to relogin again during recharge even if i have already logged in. The addon coupons section is confusing.

I expect videocon to improve upon their website interface. Make the site up and available.

Dear sir,

I have Upgraded my setup box from SD to HD on 25th March 2016, and at the time of installation of new HD setup box Videocon has provided warranty of one year.

My setup is not working properly since last one week so I have requested Customer Care to resolve my issue.

Now they are saying that since one year is complete we are not responsible for any problem cause in our product.

Am faching problem since last one week that is within warranty period.

Am talking with Mr. Chirag Supervisor in Videocon D2h Customer care and he disconnect my call without any reason and resolving my problem.

Videocon D2h every time doing this kind of Cheating with his all customer.

You are requested to take strict action against Cheating and Fraud of videocon d2h with me and all other Customers.

I have faced this same issue second time.

Requested you to take action as soon as possible.

Customer id: 19268070
Email: acs.[protected]@Gmail.com
Contact: +91 [protected]

Dear sir please salove my problem iam recharge in 200 rupes in paytem but showing the pending progress and my amount is debeit in my account 200 rupes please return give my amount in my account why comming this problem iam very suffer this problem iam a regular costumer in paytm please salove the my problem ima recharge date[protected] videocon d2h 200 rupes please resend my ammount aim waiting foe this

I have recharged viedicon d2h 225 recharge amount debit in a/c but not recharged.order ID no.[protected]

I have done Videocon D2h TV monthly recharge of Rs.275/ through your Recharge it Services on 07/03/2017 at night 21.00Hrs.Rs.275/- are deducted from by bank account vide tran.id no.[protected]GAAXRAJA4 of SBI Chiplun branch, but this amount is not reached towards Videocon D2h services.So my T.V. is not recharged & started again.Please ook in to this matter & transfer the amount & restore my services.Videocon D2H customer id is 81109236.Solve the case as early as possible.

M.D. Bapat, Chiplun.

Swear Slim Belt company Number : [protected]

From the Airtel digital tv i ordered the above mentioned product on Friday dt.22.1.2017. and i got the same product within a day.while ordering they promised that they will replace the belt in case no effect in 15 days . I was surprised. When the delivery boy gave me the box of Sweat slim Belt it was written xxxl size for the one belt and other one was XL. i told him that i dont require this bigger size so he said this is the standard we gave to everyone. i took and the moment i used it oh damid it was too big size for me. I called the customer size guys and the delivery boy too very next second. Both said it wil get change, Now after 2 days when i called customer service they were so damm rude. i am taking follow up every week they say its not possible to exchange. What was that. while taking order you people behave nicely. the moment you get money these people r behaving so rude and like a illiterate people. I am not asking money back but size need to change as soon as possible otherwise this product is a waste for me.

Kindly do the needful pls

I have bought new hd setup box connection last year, 12.03.2016, (customer ID[protected] . I booked the Connection directly from Videocon and not through agent. I paid a amount of 5740 for a 12 Month subscription . This amount was told by your customer care person.

But now I am getting a message my subscription will expire by 5th February, as per booking my subscription should end by 11th March.

But when I raised compliant, your people are saying I paid less amount and not complete amount and refused to address my concern.

I paid the complete amount as requested for 12 Month subscription. But now Videocon failing to keep that promise and asking for more money is not a acceptable.

Let me know a solution.

Unfortunately, I'm, a customer of Videocon d2h, I'd[protected] signal not available from last 5days but the company is not responding well .Their service is so poor that from last five days they are saying that our engineer is coming soon..but still no one visited..

Am staying in Chennai last month for cyclone effect our d2h was damaged I gave complaint on 17th dec service engg not again I gave almost 7, 8 times they came 4th jan they charge 350 I paid but service engg not updating that amount now they datect in our acount again I gave 3 4 time complaint but they are not responding please help me.. my d2h id[protected], complaint no[protected]

Dear videocon D2H manager, I want to inform you that I was request(14/01/2017) for reinstall of my d2h from khora to shipra suncity, after that the engineer call me on 15th jan to send me a executive for d2h installation but that time I refused him due to physical damages of My TV on 15th jan in morning, that time i said to him plz send your executive sunday(15/01/2017) evening or Monday(16/01/2017) morning and i also ask from him for installation of HD setup box, they told me the executive charge for installation is 400rs and new HD set box on same Cus ID[protected] is 1000rs, I said ok send him with new HD setup box for d2h installation because that time i was decided to purchase new LED tv for hd box, they came on monday(16/01/2017) and installed my new HD setup box, and after that i decided to close my existing product because that was useless for me, and I contact to Cus care executive name with "vikash and gaurav" supervisor and they refused to accept my request and said that You have to pay for three months for your existing products I can not colse my product till 90 days because this is company policy. I just ask you one thing that why you tell me your policies t&c after selling the product, I use videocon d2h services from last few years and you are given me services like this, If you can not solve my problem please remove your d2h services. I'll go for another service..

regards
satya priya pathak
cus id:[protected]
mob.no. [protected]