d2h Complaints & Reviews

Videocon d2h website is very very slow. It is filled with unwanted jazzy features and does not load properly. Every time i have to recharge i face connectivity issues due to the very slowness of this poorly deigned website.
http://www.videocond2h.com/

It asks to relogin again during recharge even if i have already logged in. The addon coupons section is confusing.

I expect videocon to improve upon their website interface. Make the site up and available.

Dear sir,

I have Upgraded my setup box from SD to HD on 25th March 2016, and at the time of installation of new HD setup box Videocon has provided warranty of one year.

My setup is not working properly since last one week so I have requested Customer Care to resolve my issue.

Now they are saying that since one year is complete we are not responsible for any problem cause in our product.

Am faching problem since last one week that is within warranty period.

Am talking with Mr. Chirag Supervisor in Videocon D2h Customer care and he disconnect my call without any reason and resolving my problem.

Videocon D2h every time doing this kind of Cheating with his all customer.

You are requested to take strict action against Cheating and Fraud of videocon d2h with me and all other Customers.

I have faced this same issue second time.

Requested you to take action as soon as possible.

Customer id: 19268070
Email: acs.[protected]@Gmail.com
Contact: +91 [protected]

Dear sir please salove my problem iam recharge in 200 rupes in paytem but showing the pending progress and my amount is debeit in my account 200 rupes please return give my amount in my account why comming this problem iam very suffer this problem iam a regular costumer in paytm please salove the my problem ima recharge date[protected] videocon d2h 200 rupes please resend my ammount aim waiting foe this

I have recharged viedicon d2h 225 recharge amount debit in a/c but not recharged.order ID no.[protected]

I have done Videocon D2h TV monthly recharge of Rs.275/ through your Recharge it Services on 07/03/2017 at night 21.00Hrs.Rs.275/- are deducted from by bank account vide tran.id no.[protected]GAAXRAJA4 of SBI Chiplun branch, but this amount is not reached towards Videocon D2h services.So my T.V. is not recharged & started again.Please ook in to this matter & transfer the amount & restore my services.Videocon D2H customer id is 81109236.Solve the case as early as possible.

M.D. Bapat, Chiplun.

Swear Slim Belt company Number : [protected]

From the Airtel digital tv i ordered the above mentioned product on Friday dt.22.1.2017. and i got the same product within a day.while ordering they promised that they will replace the belt in case no effect in 15 days . I was surprised. When the delivery boy gave me the box of Sweat slim Belt it was written xxxl size for the one belt and other one was XL. i told him that i dont require this bigger size so he said this is the standard we gave to everyone. i took and the moment i used it oh damid it was too big size for me. I called the customer size guys and the delivery boy too very next second. Both said it wil get change, Now after 2 days when i called customer service they were so damm rude. i am taking follow up every week they say its not possible to exchange. What was that. while taking order you people behave nicely. the moment you get money these people r behaving so rude and like a illiterate people. I am not asking money back but size need to change as soon as possible otherwise this product is a waste for me.

Kindly do the needful pls

I have bought new hd setup box connection last year, 12.03.2016, (customer ID[protected] . I booked the Connection directly from Videocon and not through agent. I paid a amount of 5740 for a 12 Month subscription . This amount was told by your customer care person.

But now I am getting a message my subscription will expire by 5th February, as per booking my subscription should end by 11th March.

But when I raised compliant, your people are saying I paid less amount and not complete amount and refused to address my concern.

I paid the complete amount as requested for 12 Month subscription. But now Videocon failing to keep that promise and asking for more money is not a acceptable.

Let me know a solution.

Unfortunately, I'm, a customer of Videocon d2h, I'd[protected] signal not available from last 5days but the company is not responding well .Their service is so poor that from last five days they are saying that our engineer is coming soon..but still no one visited..

Am staying in Chennai last month for cyclone effect our d2h was damaged I gave complaint on 17th dec service engg not again I gave almost 7, 8 times they came 4th jan they charge 350 I paid but service engg not updating that amount now they datect in our acount again I gave 3 4 time complaint but they are not responding please help me.. my d2h id[protected], complaint no[protected]

Dear videocon D2H manager, I want to inform you that I was request(14/01/2017) for reinstall of my d2h from khora to shipra suncity, after that the engineer call me on 15th jan to send me a executive for d2h installation but that time I refused him due to physical damages of My TV on 15th jan in morning, that time i said to him plz send your executive sunday(15/01/2017) evening or Monday(16/01/2017) morning and i also ask from him for installation of HD setup box, they told me the executive charge for installation is 400rs and new HD set box on same Cus ID[protected] is 1000rs, I said ok send him with new HD setup box for d2h installation because that time i was decided to purchase new LED tv for hd box, they came on monday(16/01/2017) and installed my new HD setup box, and after that i decided to close my existing product because that was useless for me, and I contact to Cus care executive name with "vikash and gaurav" supervisor and they refused to accept my request and said that You have to pay for three months for your existing products I can not colse my product till 90 days because this is company policy. I just ask you one thing that why you tell me your policies t&c after selling the product, I use videocon d2h services from last few years and you are given me services like this, If you can not solve my problem please remove your d2h services. I'll go for another service..

regards
satya priya pathak
cus id:[protected]
mob.no. [protected]

Conumer ID:93453640
Consumer Name: A Aravind
Recharge of d2h vidiecon for Rs.450/- is done on[protected] and the balance as on date is Rs.425.00. But while switching on to videocon the error 04-4 smart card is not properly inserted is appearing on the screen. But we are not opening the set top box as it is completely sealed. This is the forth month complaining. What you people doing. Even your customer complaint nos are not working only with the message please check the number you have dialed. Did your complaint cell people programmed to evade the register of complaints? I need the complaint rectification with in an hour. I am attaching a copy of report taken from your recharging section which is self explanatory.
Please contact me over phone on [protected] as my son whose mobile no [protected] is registered with your customer service section is at New Delhi and could not contact you to complaint the exact status then and there.
If no rectification is done right now and no call is received from you, we find no other option either to quit your connection or to make a complaint the consumer redressel section in TRAI.

N Manoharan

Dear sir/mam,

This is to bring to your notice that, i have an issue with videocon d2h services due to set top box remote gone faulty.

Basic steps tried from my end by repacing with new battery. Even after that also d2h is not responding due to remote failure.

So i registered this complaint with videocon customer care on 2nd january 2017 and woid number: 48944801. Still my issue is not yet addressed.

Even i wrote a mail to nodal officer. But still no response.

Now i have enough balance at my account and validity recharge was done for 1 year. The same operator is doing new installation within an hour in my city after i contacted the distributor via just dial. But there is no response for my complaint for more than a week.

Because of this issue, our family lose television entertainment these many days.

Still am not getting any update from videocon d2h services/customer service team, i have decided to surrender this irresponsible operator serivces.

Request your help me in surrendering the services and help me to get back my recharge value & d2h investment.

Also requesting you to take necessary action against this lethargic response for consumer complaints.

Expecting your positive and quick response to resolve this case.

Regards,
Karthik m | [protected]

I wanted to recharge New South Platinum HD for semi-Annual on 31st December, 2016 at 11.30 p.m. through my SB a/c from State Bank of Hyderabad (No.[protected]). The amount (Rs.5, 295) has been debited immediately but the recharge was not done for the reasons known to Videocon. I request a refund as soon as possible. Customer Executives are confusing the issue.

MY CUSTOMER ID IS 88143710 OF D2H.
i have two connection which is connected to each other. i used it for 3 years ..
now i want to separate both box from each other but they dnt do it...and they told first of all recharge 2 months in both box then they separate box...so help me to separate my connection. thanks

pritesh mistry
[protected]
thanks

Dear Sir,

I have raised WOID stating that "No signal" from my STB box by calling Customer care Number ( [protected]) on 16- DEC-2016.

While registering the complaint they informed me that it will be resolved within 4-5 days. Normally it will be within 24 hours, But Due to Cyclone, they said it will take 4-5 days.

I have Frequently Contacted customer care on 18th, 20th & 21 st, 23rd and 26th every time they wrongly guided me that your WOID will get resolved within today.

After 12 days also, My complaint is not resolved till now, even i didn't get any single call from Service Engineer .

I have sent mail to videcon Chennai nodal officer on 21st Dec-2016. but i didn't get any reply from him. contacting nodal office @ his number[protected] is very difficult as line is always busy only.

Please lets us know when it will get rectified.

Please find my below details:

My video con Customer ID :[protected]

Name : ARUNRAJ M

Contact No : [protected]

Warm Regards,
Arunraj M

Hi,
My customer id is 36581237.
This is regarding the poor customer service of Videocon D2H. I have upgraded my existing SD STB to HD. Initially when I raised the request for this upgrade, they told that it would be installed within 48 hrs. They had taken 10-12 days to install the new STB. I had to call them so many times for this installation as they do close requests without even solving anything or informing to customer! It was a surprise to me! Now I am in similar situation with the STB and remote. After they installed the new STB, from very beginning the remote was not working properly. So I called them on 27-Nov and registered one complaint and they told that this would be solved within 24 hrs. Then nothing happened. So I called them again on 10-Dec. They told that previous request has been closed! So they raised one more complaint with a same commitment that this will be resolved within 24 hrs. Now the remote is not working at all! I am not able to view any channels for last 3 days.
I want immediate action on this. Their customer service is very bad. They always take complaints, but then nothing happen. And my question is how do they close complaints without solving those?

Dear sir,

My d2h no:85078617.

I have been a loyal customer for videocond2h for more than 4 years now. Recently i had an issue with the d2h for the first time after the cyclone in chennai. I called the customer care on 16th dec 2016, post cyclone and raised a case as there is no signal on d2h. I was told that the issue will be fixed in 4 days. I called back on 19 dec they said no complained or resolved. What mean for this.

Today 22 dec 2016, tech did not come till today itself, please cancel my connection.. Bcoz i have some good offers in other d2h company's.

Hello Videocon d2h
My customer id:[protected]
I'm not able to view the channel due to no signal issue and made a complaint on 18th Dec'16 - still no service provided to resolve and today morning I called service center regarding the status on complaint but they respond as complaint cancelled due to autocall not responded after beep, but the truth is the autocall disconnected before beep itself twice and the error with service provider and pushing fault on customer side and they asking 5more days to resolve the issue, for all those non service providing days (approx. 10days daily rental is deducting without any guilty), I need this to be resolved immediately
reference complaint#:[protected]

My Customer Id is:[protected]. In the name of G.Ravidasan, On 12/12/16 due to cyclone my dish signal had been lost and more than one week i am trying to reaching your customer care but I can't while I am calling on the IVR the voice is coming like(keep the set off box switch on the signal will receive with in 10 mins), but the signal is coming last one I didn't use the service and the payment had been loss for me who will pay the money for my issue, and i am thinking in feature weather i should continue with the Videocon D 2h service

I need the proper and the clear information regrading about my (signal loss) and the issue must be clear with in 48 hrs other wise surely I will disconnect the connection, And i need the call back for my register mobile no.

Regards,

G.Ravidasan

मेरा नाम सुमित है और मै गुडगाँव में रहता हूँ | मेरा मोबाइल नंबर [protected], [protected] है | मैं VIDEOCON D2H के दो कनेक्शन अपने घर पर प्रयोग कर रहा हूँ । एक कनेक्शन मेरा सन 2008 से मेरे [protected] से दर्ज है और दूसरा अभी 2016 मैं ही मेरे [protected] से लिया है | जिनका ग्राहक ID नंबर 1913576 और[protected] है |

जिनका ग्राहक ID नंबर[protected] है | मैंने इसको तक़रीबन आठ-नौ महीने पहले 4500 रूपये में VIDEOCON D2H से ख़रीदा था कि विडयोकॉन एक अच्छा ब्रांड है अच्छी सर्विस मिल जाएगी परंतु मुझे आज पता चला कि इससे घटिया कंपनी तो आज तक भारत में कोई है ही नहीं | जहाँ पर कोई ईमेल कर लो या कॉल कर लो कोई सुनने वाला ही नहीं हैं ।

दिनांक 21 नवम्बर, 2016 को मैंने VIDEOCON D2H के ग्राहक सेवा अधिकारी[protected] से बात किया जिसमे मैंने उसको बोला कि मेरे D2H का रिमोट काम नहीं कर रहा है जोकि गारंटी के अंदर है आप इसको बदल कर मुझको दूसरा दे दो । उसने मेरी शिकायत दर्ज की| जिसका शिकायत नंबर[protected] है और मुझको बोला कि हमारा इंजीनियर आपके पास अगले 4-5 दिन में आ जायेगा और आपको दूसरा रिमोट दे देगा | परंतु VIDEOCON D2H का कोई भी इंजीनियर अभी तक भी न तो खुद आया और ना ही उसका कोई फ़ोन आया । इस दौरान ( 21 नवम्बर, 2016 से 17 दिसंबर, 2016 ) मै VIDEOCON D2H के ग्राहक सेवा अधिकारी[protected] से कम से कम 7-8 बार फ़ोन कर चूका हूँ मुझको हर बार ये ही सुनने को मिलता है कि हमारा इंजीनियर आपके पास अगले 4-5 दिन में आ जायेगा और आपको दूसरा रिमोट दे देगा | परंतु VIDEOCON D2H का कोई भी इंजीनियर नहीं आता और ना ही उसका कोई फ़ोन आता | अब मैं दिमागी तौर पर बहुत ज्यादा परेशान हो चूका हूँ और मैंने फैसला किया है कि अब मैं VIDEOCON D2H की कंपनी को उपभोक्ता मंच ( Consumer Forum ) मैं ले कर जाऊंगा | क्योंकि पिछले एक साल मैं इन लोगों ने मुझको इतना परेशान कर दिया है कि जिसकी कोई हद नहीं |

पीछे भी दो महीने पहले इन लोगों ने 20 दिन बाद आ कर फिटिंग किया था उस समय भी मुझको काफी फ़ोन करने पड़े थे जैसे मैं अब कर रहा हूँ |

इसलिए दोस्तों VIDEOCON D2H का कोई भी प्रोडक्ट ना खरीदें नहीं तो आपके साथ भी ऐसा ही होगा जैसे मेरे साथ हो रहा है |
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