d2h Complaints & Reviews

Am a senior citizen & veteran army officer.

My videocon d2h cust id is 11056840. I have 3 tv sets. Since 14 feb 19 paid channels are not coming on any set. I have spoken to their cust care everyday and 3 times to their supervisor, but no action has been taken by videocon d2h. The standard reply of cust care is that action will be taken in next few hours but nothing happens.

I have also lodged 3 or 4 complaints and next day when the status of my complaint is asked from cust care, they reply that the complaint has been closed. Why, when no action has been taken? They have no answer or say that complaint has been closed automatically.

It is almost impossible to connect to their cust care. If you are lucky you may get connected after 20 tries and wait of minimum10 to 15 minutes.

I have taken all actions suggested by them, like filling required details on web site www.d2h.com, filling details on mobile app "d2h infinity" and filling details on their special channel on tv. Nothing has worked and cust care just says that they will look into it but no action is taken.

Please help as it has been 9 days and videocon d2h has taken no action.

Regards,

Brig salil prabhakar
Mob : [protected]

We had taken airtel d2h connection as we need channel mh one for live vaishnodevi aarti.

Wrt to account no : [protected], we have selected the package as per our choice in last week. Suddenly after that we had problem are were not able to view mh one and few other channels for which we complained and engineer has visited and resolved the issue. Again after 2 days we are facing same problem and not able to view subscribed channel mh one, we had almost called customer care 7-8 times on 20th feb to resolve the issue but there is no action taken and we are still not getting mh one.
And we tried to call customer care but there is no response, executive are not receiving the call. Infact there is no response to nay of the mails. They are sending sms stating that channel has been added to package but we are still not able to view it.

I really do not understand how this videocon works. From past 2 weeks my d2h is not migrating to the new pack. I tried multiple time, i think more than 100 times. When i try updating, it say "your package is not migrated, due to some technical error. Please contact to customer care". Last week the customer care was not reachable, just 3 days back somehow i was able to reach the customer care. That guy registered a complaint (#[protected] about the same and also assured me it will be resolved with in 24 hours but there is no response so far. Yesterday again i called those guys they said try in mobile app, in that also i am finding the same error message. I have asked them if its not working then please return my money so that i can migrate to some other vendor. But they said they cant do that. I am clueless now. #videocond2h

Respected, sir maine apna rechage karwa tha 4 to 5 days ho gye hai but abhi tak meri service chalu nahi hue call center wale response nahi kar rahe hai na koe saport kar rahe hai plz help sir.
Maine kae baar call center mai call kiya but koe bhi responce nahi aaya na hi koe phone uthata hai
Call centre wale ya videocon d2h ke taraf se bhi koe reponce nahi aaya so plz help n resolve my problem.
I hope u r resolve my problem.

Dear sir,

I have been trying to select my own channels as per trai guidelines. After selecting when i am trying to submit, it shows " your pack is not migrated due to some technical error. Please contact [protected]@d2h.com
If i try to contact customer care number [protected] either the number is always busy or they are not responding properly. They are asking us to keep trying until the submission gets completed.
If i try to write to [protected]@d2h.com one preloaded message is always being sent without understanding what the query is
Very poor services. I get irritated and unable to watch any of the channels for the past one week

Dear sir,

This mail is regarding to my complaint regarding not activate my package on my other hd set top box - smart card number - *7521 (Model name - d-sw-6666rf) which i closed on tuesday 19th feb. 2019.

I am using multiroom connection - one is sd and second is hd box. I was trying to contact customer care from last 10 days and told him that not active channels on my other box card no.- *7521 (Model name - d-sw-6666rf) but no response from them.

I also mail to customer care, but they did not give proper response on mail also. When i am trying to connect to customer care they disconnect my call so many time.

I had done all the things, but problem is still as it is. Engineer also visited my home and told me that it is not in his hand he can only check hardware problem or signal problem. Signals strength is ok, hardware is also ok. This is the problem of customer care they must activate the package from there end.
Please revert as soon as possible.

Thanks

Customer name - harish kumar

Hello,
My d2h customer id is[protected], i have been selected 'mera wala plan' in this the channel which i have selected they are not showing in my account and some different channels are activated which i do not selected and as i spoke to customer care they replied the channels are selected automatically, which is against the trai rules on selecting my channel again the error message show (Copy attached), kindly guide
I have been requesting again and again but no action is taken from your side i think i have to approach consumer-forum for justice,
Kindly reply
Thanks
Lokesh pal
[protected]
[protected]

I have forgotten my rtn against d2h id[protected]Ganapati l bhat) b altogether. Therefore change rtn to my present mobile number [protected]. Present plan "south indian gold sports" not covers my requirement of tennies sport viewer for that purpose remove all creket channes. All kannada channels may be inserted deleting tamil and maleyam channels. For this purpose basic pakage may be changed.

Dear trai,
Aap logo ne jo bhi rule banaya hai,
Usse to janta ka paisa hi west ho raha hai.. Pehle hum 219/-rs me saare channels dekh lete the,
Par ab to 300/-rs se jayada ka recharge kara kr ke b nhi dekh paa rahe hai.
Free channels to aate hi nhi hai.
153/- ka charge bekar me liya jaa raha hai, usme to kuch bhi nhi milta..
Public ka to chutiya bana diya.

D2h customer id:[protected]
Rtn: [protected]

My videocon d2h id is 752079*. We tried to change basic pack several times, but went in vain. They refused us to select fta channels as per our desire. Out of 100 channels we only get 10 fta tamil channels. Also in a-la-carte mode they had added 10 pay channels (Other language) without my approval.

We want to choose our fta channels and edit the selection when we wanted to. But, once selection done, we unable to edit the selection list.in our selection list they choose to add other channels. There is no transparency. Please do the needful.

I have been calling videocone d2h with regarding the recharge that i have done on 20/02/2019, the services havn't been resumed even as of now, i have kept the set top box on as they always mention but still the result is the same, when i call them phone doesn't even connect. When the call got connected the customer service executive mentioned that it was a techical error and will get fix in 15 minutes, but nothing happened as such. I can't even imagine these kind of pathetic d2h videocon services provide lately. So whom even is the concerned person i insist you to throw some light on this issue asap.

Hello trai,

Videocond2h platforms service level has gone from bad to worse. It has absolute disregard for consumers and they seem to have shut down doors to reach them and register issues against their service. Here are few issues that i have listed below and trying to get them to resolve over the last several weeks but to no avail

Website doesn't work properly https://www.d2h.com.

We cannot choose our own pack as bouquet option does not work. Also many of the bouquets listed in their own site do not appear in the list to be chosen

When i call them to make a complaint they refuse to take complaint and insist on doing this through their website which doesn't work

Even the complaint section on website doesn't work. Their captcha never appears

I had requested them to add one channel to my existing package as i was not able to do this through their app or website. They added but i lost sercises to several other bouquets when they did this

I had sent them list of channels few weeks back by email, but they never acted on this or responded

Its extremely hard to even get connected to their customer care number. They may cite high call volumes but this shows the traffic over flow is due to poor service and their inability to provide quality service. Theri customer care number is [protected]. Pls try reaching them, you will know the difficulty

I can be reached [protected]@yahoo.com

Request trai to intervene and help many consumers like me who are with videocond2h dth to get their woes addressed

Regards

Mahesh

I am a videocon d2h subscriber and my account id is 57261348. My earlier package expired on 8-2-2019. Hence i selected the required channels as per the new guidelines tried to pay the fees online. But before debiting my account it sent a message that "we will come back to you later". But they did not turn up. Again i recharged with rs 100/- but i could view only some free channels. There was no one to take up our call in the toll free number provided by the service provider. Again the recharge amount was expiring on[protected]. Hence i recharged with rs 250/- but till now i could not view even free channels except doordarshan and republic. On contact with the local service agents of videocon they say that this will continue for some days due to rectifications works. However daily charges will get deducted from the recharge amount.
My contention is, when they are not providing the service are they eligible to deduct the fees. Please guide us take suitable action against the service provider immediately. I hope this is a delaying tactics by the videocon d2h as their pockets are hardly hit due to the new guidelines which are beneficial to the consumer.

With reference to the above subject my customer id no. Is 74507795. After selecting the channels on line i received the message from you that channels are successfully selected. After selecting i paid amount on 19/02/2019 ₹.239.
After calling several times i have been told there is an error in the computer i can't see the channels what i paid for 101 star plus 103 zee tv and many english movies channels hindi movie channels also.
Please look into the matter as early as possible thanking you raju maru.

Dear sir,
I dinesh pavarrangi (Customer id[protected].

We have done d2h recharge of 242/- on 18/2/2019, but still services not started.

And very bad experience of d2h customer care, whenever we make call, and
They are saying system is down, call after 30 min.

From[protected] your customer care executives promises me that your account will be started tomorrow, but till date not started. Due to this i am very very very very unsatisfied on your services.

Kindly resolve my issue, and start the service asap.

Regards,
Dinesh pavarrangi,
Cust. Id[protected]

I have a videocon d2h multi connnection.only primary set box is working, rest 3 set top showing only free to air for last 7 days.i have enough balance in d2h account.i have mailed d2h & called numerous time, but customer care picks call after 6-7 minutes And again put on hold for 15 minutes.my problem not yet resolved.my videocon customer id is 12144861.

I am a user of d2h (videocon d2h) from last 1and half year. My client id is[protected]. Thing is that I am not able to view my selected channels. I call customer care [protected] and they are replying that your service is activated. But when I checked on dth website showing your request has been taken and balance is detecting from our account on daily basis. Even not able to watch the Free Channels which they are charging Rs .130 per month. Even customer care not replying positively.

Trai Rule के अनुसार--Mera Wala Plan -SUBSCRIBE करने बावद ( Videocon D2h id[protected]
sir,
My Videocon D2h id[protected] हैं मेरे द्वारा Trai की वेबसाइट पर जाकर Trai Rule के अनुसार--Mera Wala Plan - तैयार किया है कृपया इसे subscribe करने का कष्ट कीजिये ।Trai Rule के अनुसार channels की लिस्ट संलन्ग हैं। साथ ही इसमें Mahaveera चैनल जो free हैं को भी subscribe करने का कष्ट कीजिये ।


धन्यवाद
डॉ.सतीश चंद्र पांडे

Videocon D2h id[protected]

Customer id #[protected]

Please look into this... Videocon increasing frustration... Not providing resolution to customer...

25 days ago i choose my own d2h plan, after that i try multiple time but unable to watch hd bouquet zee & color or individual channels till date and d2h activated many bouqet & channel which not choose from my side.

Multiple times complaint on customer care but every times saying unable to help, try after some time or choose your plan through website/ mobile app but till date d2h website & mobile app not working properly.

Also when i checked my plan on website/ mobile app showing plan for rs. 845.509/ monthly without any information... Also charging multiple time gst to customer.

Today morning i again complaint for above concern, cc executive generate complaint #[protected] after forcing to provide solutions. I got sms from d2h your complaint has been closed, i didn't get any call or confirmation from d2h.

D2h is not interested to provide solution to customer & also charging more for worst services...

Please look into the matter & take action against d2h.

Unable to login to videocon d2h since yesterday.
Despite putting otp for so many times it shows a blank black page of d2h.com.
Tried to resolve it through password but same problem appears again and again.
Thus unable to create my own channels pack as par trai guidelines.
Their customer care executive also not helping to resolve the problem.
Kindly resolve the issue as the earliest.