[Resolved] Videocon D2H — videocon d2h set of box not upgraded to hd

gsrandhawa

Address:

143102

I have applied and recharged my account with rs 749/- on 16/1/2020 to upgrade my existing set of box to hd by having conversations with the customer care as it was not working for few days due to some technical issues.
Despite several times contacting with the customer care representatives, the issue has not been yet resolved.
Moreover they ingnore our issues by saying that they there is some technical issues at the backend server and put the call on hold for several minutes and at the end disconnect it.

My customer id is 88380874

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Aug 9, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear GS Randhawa,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Kumar Shivam raj

Change my old registered mobile number with the new one.

d2h Customer Care's response, Jan 23, 2020

Verified Support

Dear Shivam,

Thanks for writing in. If you want to change your mobile number then you can message us in this format. RTN New RTN to 566777 or 9212012299

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear GS Randhawa,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards