Videocon D2H — videocon d2h set top box (multiroom connection)

Address:

Faridabad, Haryana, 121005

Dear sir,

This mail is regarding to my complaint regarding not activate my package on my other hd set top box - smart card number - *7521 (Model name - d-sw-6666rf) which i closed on tuesday 19th feb. 2019.

I am using multiroom connection - one is sd and second is hd box. I was trying to contact customer care from last 10 days and told him that not active channels on my other box card no.- *7521 (Model name - d-sw-6666rf) but no response from them.

I also mail to customer care, but they did not give proper response on mail also. When i am trying to connect to customer care they disconnect my call so many time.

I had done all the things, but problem is still as it is. Engineer also visited my home and told me that it is not in his hand he can only check hardware problem or signal problem. Signals strength is ok, hardware is also ok. This is the problem of customer care they must activate the package from there end.
Please revert as soon as possible.

Thanks

Customer name - harish kumar