[Resolved] Videocon D2H — worst and crusade videocon d2h service

AD_21

from Mumbai, Maharashtra

Address:	Sambalpur, Odisha, 768001
Website:	Videocond2h

Worst service ever I have seen by any DTH service provider. I too agree that Videocon d2h is intentionally not provided their toll free customer care no. And if provided than the call mostly not connected, if connected then they put on hold for long hours and automatically disconnect the call. Overall doesn't care for their customers.
I have selected for multiroom connection services provided by d2h from more than a month. For connection it require 24 to 48 hour but instead of that from more than a month they are not able to give me the multiroom connection and playing with an existing customer emotion, money and time.
Everytime I have given request and complain soo many time, more than 50 times but without the customer concern they cancel the request by concerned engineer so many times and complaint without informing the customer. Some of the time customer put the receiver on and not responding to anything and singing song in background.
I just want to ask for video on d2h customer are we a beggars for them??
I want from TRAI to take strict action against d2h so that they don't dare to play with customers money and time.
Thanks and regards,

Abhinash Dash
[protected]

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Jul 6, 2019

Complaint marked as Resolved

Not yet resolved.

Videocon Industries customer support has been notified about the posted complaint.

Jul 06, 2019

Updated by AD_21 Not yet resolved..

Jul 07, 2019

Updated by AD_21 Till now not yet resolve my issue. no call or message from videocon company.strictly need action against them to treat their customer like nobody. Videocon d2h not even care.. If any other company will be there, they will resolve this issue within same day or very next day..
Pathetic

Jul 09, 2019

Updated by AD_21 Totally shocked after gave complained on this website after that also videocon d2h service not yet resolved the issue?? Strange!!
Abhinash Dash

Jul 11, 2019

Updated by AD_21 Are you kidding?? Or trying to act smart??your videocon d2h customer service ask several time for multiroom connection and I said several time yes from may 29 2019 to till today.. They said tmrrw ur request and complaint will be resolve and u have not done yet.. Shamelessly put a blame on me i disconnect the call... From past 4 days... Videocon customer d2h service ask me for connection and I said yes 4 times.. What else u want to need confirmation?? From 2 days they book the connection and said within 24 hours we will give u the service.
Go thru the attached screenshot and i[censored] want I can share how many times I call your customer care service and get harassed for no reason..

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Comments

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Abhinash,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

AD_21's [Complaint's author] reply, Jul 9, 2019

104537595

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Abhinash,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

AD_21's [Complaint's author] reply, Jul 10, 2019

Why team videocon d2h giving themself 5 star without solving the issue??
First give the service of multiroom connection request and after completion of service then after team videocon d2h giving this kind of updates which suits to the team videocon d2h.
Abhinash Dash

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Abhinash,

We are trying to inform you about the new mirror connection but you disconnected the call every time. If you agree to pay the mirror connection charges then write us back with your consent.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Abhinash,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Abhinash,

We would like to inform you that your work order for multiroom installation has been raised and forwarded to the concerned team. Hence please be assured installation will be done on a top priority basis. Kindly let us know if you need any further assistance.

Thanks & regards