d2h Complaints & Reviews

Respected sir
i am using videocon d2h from last 2 years and recently i have purchased one new connection
in that distributor had told me that you will get
d2h cinema channel free for first month so after one month i got a massage that d2h cinema free time is over from tommarow you will have to pay 60rs per month but i dont want to subscribe that channel so immediately on the same day i have logged in my account for removal of that channel
but couldn't so i called customer care and asked to remove that channel and cc executive have register a complaint for removal of that channel on 29 jan 2016 with complaint no[protected]
on 30th jan 2016 i got a massage that your complaint has been resolved but i see that the channel is still active on my d2h and on 31st jan 2016 i got the message that thanks for activating D2H Cinema at 01:39 pm but i have not given any kind of request regarding activation of D2H again i called cc for that issue which is not yet solved and i am paying for what i don't want i spoke with senior executive for that and she register the complaint for removal of that channel which is force fully activated from your side and complaint no is[protected] on 2:28pm
on same day i got massage that your complaint is resolved but i can see that the channel is still active on my D2H so i am requesting you people to solve this issue as soon as possible
thank you.

Dear Sir/madam,
I am Kishore having videocon D2h (HD) connection bearing customer id[protected], and i ahve recharged my d2h connection by online on 12.12.2015 for six months and at the same time i have activated 12M SOUTH SILVER MAXI PHD ADD-ON from the available add on list, at that time it is showing 12M SOUTH SILVER MAXI PHD ADD-ON (Price free lockin period 12 months) accordingly i have activated. But surprisingly the d2h provider had debit Rs. 999/- from my account.
In this regard i have contacted the customer and asked explained the issue and show me the remedy, but they have informed that as it is the offer for the normal d2h box customers, to attract them to upgrade to HD box. And you are already an existing HD box customer, hence the offer will not applicable to you that's why you had charged Rs.999/-.

Moreover they are reporting that, if you are not interested to continue with HD addon we will deactivate the same but the amount was not refunded but it is very unjust so i have requested them to divert my call to their higher officer (i.e. Nodal officer) to hope my problem will be solved at there. But regret to inform that, the nodal officer is asking to show the screenshot of the offer list that they have shown while selecting the addon, but unfortunately i don't have any screen shot for that and he told that it is out of his control and it is the the customer care representatives responsibility.

Hence i am writing to you and here my question is, as i am already an existing HD box customer then why they have shown the offer in my available addon list as for free of cost and after selecting the same why they have charged Rs.999/- and harashing me while asking for refund by showing some baseless answers.

Therefore i am requesting you to please look in to the matter and show me appropriate remedy at the earliest and take necessary action on the said d2h provider to do not repeat such fraudulent offers

Thanks and regards,
Kishore KBV
[protected]

Dear Team,

I want to informed you that while recharging through PAY TM website for my ANNUAL RECHAGED OF NEW DIAMOND PACK I have put my Account no. 9771650 instead of Customer ID. 98190024. So I immediately called Videocon d2h customer care and as confirmed with your customer care no [protected] it is wrongly credited in to someone else account Mr. Saini. I request you to kindly give credit of amount Rs. 4824/- in my account immediately.

Find enclosed the screen shot of my transaction for your ready reference:

Additional information of my annual recharge transaction:

MY CUSTOMER ID: 98190024
Customer Name: MANISHA MOHITE
Account No : 9771650
Transaction Amount: Rs. 4824/-

Annual Recharge done through PAYTM site https://paytm.com with HDFC BANK credit no: **** **** **** 7832

Details of my bank a/c.

NAME OF THE: HDFC BANK
ACCOUNT NO: [protected]
BANK BRANCH: TULSIANI

Transaction receipt
Order no: #[protected]
Operator reference no: #[protected]
Wed Jan 27 2016
[protected]

Hi,

I would like to inform you that I have taken Videocon D2H, My Customer id is :[protected], Am Using South Pack, My Monthly package is something is 203 something, every month I will recharge like that, suddenly some body Called me from your outbound department and they forced to prefer 6 month recharge and they promised for some offer. Promised offer is 1200 worth online gift voucher. I trusted that agent and I did Recharged with 1218 rupees. I didn’t get any thing offer vouchers or website links to my mobile that’s why I called to customer care and asked about my issue. Customer care executive said it will take 24 hours, again I called you after 48 hours but customer care executive said its already we have send and its delivered to you. But still I didn’t get anything. After that again I called you again they are telling we will take compliant otherwise we can’t do anything. All peoples are taking useless compliant and resolving themselves. Its not right response.
If my requested is not addressed at the earliest. Sorry to inform you that I have no other choice to shift toer provider who render better services at all times. some oth
For Your Reference I have attached what sms (Inbox) I received from VideoconD2h kindly find out the attachment and look at all sms Screen Shots.

Kindly expedite your action

Sathish Kumar.B
The New Indian Express (Media)
[protected], [protected]
[protected][protected]--------

Sathish kumar.B
No, 30/1 Periyar Ramasamy St
Mettupalayam
West Mambalam
Chennai : 600 033

Our vediocon tv not worked due to defficency come in mother board.after lot of phone calls, they change motherboard.after within a week problem repated & we did lot of call regarding problem but they didnt any positive response.our problem is remain.please help to overcome. Tv repair executive- montu, phone no-[protected]

This is to inform u I have install Videocon d2h connection on 21.11.2015
on 19.12.2015 I have recharge for Rs. 254 (Super Gold package) and rechaged successfully, next month on 20.01.2016 I have forgot my Customer ID so called up from my registered number to Customer Care on Tollfree No [protected] for Customer ID and I have received mail in which I have provided ID[protected] from your VM-VIDDTH dept. in the name of my son Harsh Jhodane and I have recharged for Rs. 254 now when I came to know that balance not updated on my account so called up to Customer care again they have provided me another ID[protected] which is also in the name of my son Harsh Jhodane by saying that on ID Number[protected] don't have any product, when there is no product why you have given me this ID ? so I would like to request you to kindly look into this matter and transfer my amount from ID No.[protected] to ID No.[protected] asap.

Thanking you,
Yours,

Harsh Godane

Cust. id. 91475993
Complain No.[protected]

My D2h services was suddenly interrupted in the morning saying you have not paid your service charge of Rs.425 which you availed on January 18 (Technician coming to my place and replacing STB). Now I have to say that there wasn't any technician sent to my place neither I have asked for the same.
However I did asked for it on December 21, 2015 which also got resolved and received a confirmation email.
A confirmation simply means that I have paid for the service. But here the executive is charging me for availing the service for free. It feels so insulted when you are accused of non payable of charges despite paying the same via cash to the technician. And most important thing which technician will come to anybody's place to give the service and will go back without taking money?? I am being unnecessarily harassed by the fake story being made by the D2H team for a cheap 425/-
And why have they suddenly come up to me after one month if they thought I took service for free. My service is suspended for over 10 hours now.
Its time to switch to another D2H service. Had enough of this nonsense.

I shifted home from Borivali to Surat. That why I register complaint for shifting d2h connection no for the same. When service engineer came for DE installation he was asked for Rs.300 rupees charges and gave me 2 options either pay here or will pay at time of reinstallation. I told I will pay at time of installation. And there is balance of Rs.284.00 dated on 16.01.2016 at time of DE installation. When service engineer come today for installation told they already deducted Rs.300 form the balance. And for resuming the service D2h people again asked for Rs.300. I really face to much Harassment. I am in office and almost discussed this issue to D2h officer 1 and half hours. I really want to surrender this connection and they people deny for any refund. My cell no is [protected]. Please help and advice people do not buy Videocon D2h connection.

I am riyaz iam using videcon 2year and few month last fifteenth i instal videcon in another loccation i given 300 rupees for engineear and recharge 310 onday i get chanel next day automatic cut i call custemer service. 5 days daily they are take complaint and telling me tomarrow we solve ur problem i speek 2 supervisor
Today is 18th they my chanel not working today al so i called custemer service what they told before the same way they are taking again what we will do
I think not use fore custemer care

I paid 17000 as renewal fees for 4 HD connections in my house. 20 days later they asked 150Rs for software renewal I refused and they disconnected my connections. First of all I am not liable to pay 150Rs. Secondly if they asked I already paid 17000 and they disconnected. That means[protected]=zero

I had opted for South Silver package from Videocon D2h Dish antenna. For the past one week, most of the Tamil Channels were not available. When I complained on 12/1/16, representative informed that they would be coming the same day. But nobody turned up. On 13/01/16, again I lodged a complaint. Customer care informed that they would be sending representative within 08 working hours. But no body turned up. A very very poor service.

I am really disappointed with the service of Videocon D2H. I have raised a request for Re-Installation at my new address on 8th January 2016. But till now there is action on my request. They claim to provide the service within 24 hrs., but its almost a week no agents have come here for re-installation. I contact customer care thrice, whenever i call them say they request is at top priority. When I call the service agent ([protected]) initially they were saying they will come and just say some time and they don't turn up. Now, they say they cant come to our apartment and just keeping the phone. My subscription balance is getting over and if they cannot have the re-installation done I would like to get compensation for buying there set-up box and dish antenna as that would be of no use. What will be the penalty on them for not serving the customer as per their statement. Waiting for you positive response. Customer ID :[protected] Mobile No : [protected]

Dear Sir/Madam I am veera bhadra swamy, I stay in visakhapatnam few months back i taken videocon d2h, But i am not sanctification. So I complaint no of time remove my DTH connection, every time costumer care take complaint will remove one week like that, after one week aging call to costumer care guys saying problem resolved. thats why close the complaint like that. No boady calling not resolved my problem just one ex., 4 Jan i give the complaint come one message like: complaint number[protected] and before 11th jan and will get resolved tillJan11. today i called costumer care saying like same old store. Please solved my issues. My phone number [protected]

D no:[protected], name;-vyramudi.s, taken a 2 nd connection info given your customer care people wrong information regds 1st & 2 nd connection recharge now taking same time recharge both connection or offer not given .first ask info 25% dis 2 nd connection recharge only now cencle the 2nd hd connection refund the recharge amount rs-906+1870/- hd connection charge other wise consumer forma kindly check needful to asap.my email id:[protected]@gmail.com.con no:-[protected].[protected]

Hi, My name is lingaraju and my cust id[protected]. I shifted to new house recently. So I raised a request on 2nd jan. reinstallation of d2h machine. Its more than 1 week, still I am waiting for the product to reinstall. I nearly called about 6 time's from 2nd jan, everytime they are creating a new requestid with expect resolution time but there is no response after that. Below are the request and complain no's:- [protected]nd jan [protected]th jan [protected]th jan [protected]th jan [protected]th jan Very pathetic service videocon d2h provide. I will never recommend anyone go with videocon d2h. I already paid 2200/- for videcon, now I want my money back. I don't know what to do.

Videocon Customer ID :[protected] I have recharge the above customer id for Rs.792/- on 14.12.2015 @10:33:33 a.m. and the transaction was not successful and the amount was deducted from my bank account. Please refer the following messages which was received by me : Number: DM-lvbank Content: Transaction of Rs.792.00 made on LVB card XX0621 at Videocon D2H Ltd Mumbai in on 14-DEC-15 and the balance available in your account is Rs. 2840.69 Time: 14/12/2015 10:33:33. The unsuccessful transaction amount of Rs.792/- not yet refunded to me. Please refund the amount of Rs.792/- So, again recharge the above customer id for Rs.792/- on 14.12.2015 @10:36:33 a.m. the transaction was successful and the amount was deducted from my bank account. Please refund the amount. Please refer the following messages which was received by me : Number: DM-lvbank Content: Transaction of Rs.792.00 made on LVB card XX0621 at Videocon D2H Ltd Mumbai on 14-DEC-15 and the balance available in your account is Rs. 2048.69 Time: 14/12/2015 10:36:33. You had credited Rs.792/- only on the successful transaction. The unsuccessful transaction amount of Rs.792/- not yet credited in my bank account. Please do the needful immediately. Kind regards Shyamala

Customer ID :[protected] I have recharged my D2h 5 days ago since 29/12/2015 and since that time unable to get any service due to signal issue. TV is displaying message " No Signal Found". I have reported about this matter 4 days back and called to your customer care center 5-6 times but till now my issue is not resolved. Each times they informed me to resolve he matter within 24 Hr but 5 days are gone and no one came to resolve the matter. Customer ID :[protected] Location : Bangalore-KA

I have a Videocon d2h set up box. So...I recharged on 4/11/2015 for Rs 606, all the other details are available in the uploaded image, this recharge was meant for 3 months as it was mentioned in the website but they basically did something and in the first week of December our balance was Rs 2. This is utter cheapness exhibited by Videocon, i tried calling them, they are not responding and they telling us to hold on line and are cutiing our call eventually. I have all rights to know what happened to my hard earned money and i want it back immediately. I would like to say videocon is the worst service provider in India.

Hi, This is about Videocon D2H. There was a problem in my setup box. We paid money to replace the box as it was 1 year old and it's being around 7 days, still the services have not been restored. Person from videocon is not sure that by when services will be working. We have complaint many times but no positive response from Videocon. Currently we do not have setup box. I did the 1 year of recharge and i am without any service. I don't think i will get any extension for non working period. I don't expect this kind of service from videocon. Kindly look into the matter and get it fixed as soon as possible. Information about my connection is given below. Customer id :[protected] Registered Mobile no : [protected]

I ordered for a new DTH connection today[protected] am (Sri gurudev enterprises stationery and xerox 17/17, Gottigere, bannergatta MainRoad, Bangalore 560083) even agent did not pick the call.Your agent told me he will sent your technition at 3 pm to 5pm after 5 pm I called the agent and told I need the connection today itself, he told me he will surely give it today, at 4 pm technition called me and told your number is not working i got customer verification call at 3pm, he will come on 26 or 27th when I call technition his mobile is disconnecting.how irresponsible is your dealer and technition.I don't need your connection any more, even my friends or family members won't take a Videocon connection ant more... Agent:[protected] Installation person:[protected]