Videocon Industries Complaints & Reviews

I called d2h Videocon customer care representative to install dish antenna as I relocated to some other City. Despite following up with them multiple times, I did not hear from anyone of them. Then finally I called some local electrician to fix the same as we had to watch IND Pakistan cricket match, we couldn't afford to wait for any d2h engineer to get it fixed as it was already too late.

2 days later I received a call from an engineer and I informed him to not to come as I already got that fixed from my end. Then after 2-3 days I realized that Videocon D2H has deducted 450 rupees from my balance.

Then I immediately called customer Care number and I was told that I got relocation done and they have charged for engineer visit for fixing dish antenna. I asked them how can they deduct money from my balance without rendering any service as no engineer visited my place. How can you guys charge for anything without customers authorisation.

I am going to file this case in consumer Court and take out forward no matter what it takes.

Engineer and D2H should be penalized.

Completely dissatisfied with the service and no response from them yet.

I had lodged complain on 24.05.2019. Till date no body attended the same. Minimum more than 70 times I had contacted in ur toll free numbers. But till date my problem has not been solved. So i want my Balance to refund.Oterwise i will take necessary action at Consumer forum. My customer Id is[protected].

Dear mr/ms,
This is aloysivs,
Customer id:[protected]
Rtn no: [protected]

I am using videocon d2h for the last 4 years and suddenly from yesterday i am getting an error message on my screen saying signal not available. When i switch off for few mins and again switch on, the signal is available for 5-10 mins. This problem is repeating every 5-10 mins.
Please address the issue and try to keep up ur reputation.

Regards,
Aloysivs

My customer id is[protected] videocon d2h. I complain to d2h for repair my set up box. He send engineer to repair. I gave engineer 200 rupees. But company also deduct money from our recharge. I complained many time to company but give me time to resolve problem. He never resolve my problem. I am calling the company 2-3 times daily. He give me complained no but never resolve my complain.

Hello,
I have complained to the d2h customer care about my set-top box not performing properly, the next day their engineer visited my place any asked me to change my set-top box as it has some faults in that, he did replaced the box and changed me with rs - 450/- which i paid him in cash.
On the same day i got message displaying "insufficient balance" on my tv screen.
I do call the d2h customer care and i have been told that the charges are debited because i have replaced my set-top box, but their engineer who visited my place had already taken the amount of rs - 450/- from me. The customer care people registered my complain and i was said that the amount will be credited to my account within 24 hours. I have already registered 3 complaints and yet my problem is not solved.
My customer id is 5729367

Sir / madam

My customer id is 76457000. We were not able to change to subscribers free plans per trai instruction and vdh customer care service could not be contacted in march and april 2019.in may 2019, we paid rs.500and activated videocon dth. Before that i have one main connection and mirror connection too. But even after paying rs.500, channel distribution in two connections were not same. One connection was disconnected on 15th june and when we asked for change of remaining one connection to main tv, that too was disconnected on 16h.. The connection was cut from 16/05/2019 around evening 7pm. I was informed that connection will be changed and you will get your connection back within 8hrs. I did not get connection till friday night (120hrs), but the money was deducted. We have called 12 times to customer care, but only 3-4 calls were registered. After 18thmay, the calls were not registered, but this can be seen in the dial list. Suddenly the connection came back from 9.30pm, 22/06/2019. Though we called vdh customer care and registered complaint no one attended the complaint and connection was reactivated on 22nd. The now, the rolling is going on, recharge the account within 22/06/19 this is critical reminder. But the account is going to be expired on 28/06/2019. We requested for sun, vijay and zee tamil. But we are not getting vijay tv. Again the connection is gone now at 6.15pm on 23.6.19

We have suffered for the past five days without connection and the connection was not with the channels we have requested. Worst customer care support and no one did pay attention to solve the customer problem. This is giving lot of mental disturbances, restlessness and agony. I am waiting for your reply and what are you going to compensate for your connection problem and my mental trauma.

Thank you and waiting for the reply soon.

Venkatesan s

Note:

After the plan of channels to be paid separately, the customers are only suffering, because they are earning well from advertisements. Every time, we have to change the setup box, if the setup box is common for all connections, then we don’t need to pay for changing connections. Please help us to solve the issue. Either set up box has to be taken back by the poorly responding company and money has to be given back to customer or there should be portability like mobile phones. Whenever customer could not see channels because of poor customer care sevice or non service his account duration should be extended, if he wants to maintain the same company. Because of your rules customers are only suffering, corporate are earning well. Please help us to solve the issue.

I have recharged for 300rs last month and even balance is there in my account. I have selected my base pack. But only 3-4 channels are coming. Whenever we complain we get channels for 2-3 days. But then again the same thing happens. Today i called the customer care. A lady received the call. She kept my call on hold for so long. And then she says that we have refreshed and if channel dont come now then our engineer will visit. Their engineer comes. Takes money. Does nothing in the set up box or tv. But then channels come automatically. Videocon d2h is a cheats customer like this. First stops providing channels then sends engineer who charges money and again after somedays the same thing goes on. They have the worst service and customer care executives who donot know how to behave with customers or solve their problem. I am staying at mysore and getting odia channels on my tv but at my home we are not getting odia channels because of signal problem. There's no rain nothing. We are getting other channels and still they say that theres some problem with our set up box. Kindly look into this matter

Hello, i had recently taken the service from videocon d2h to reinstall my dish as i shifted from one place to another. They told they will charge rs 450 for reinstallment. (Customer id:[protected]
But when technician came he said he will charge rs350 extra as some part is missing (Nothing was missing, some minor thing boalt or sckrew they added extra from their side). At the time of service only senior citizens were at home so they didn't ask for the bill they simply gave the money.
But when i called videocon and asked for the bill they simply denied for providing the bill and gave some useless reasons like they don't have policy, they don't keep records for what technician does, etc..

I'm tired of calling them asking them for the bill. I'm attaching the audio conversation which we had.

I want my invoice for rs800 with price breakdown.
What extra part they replaced and how much it costs.

Looking forward for your help.

Thanks,
Priya mawade

I recharged my account on 21st june 2019, 8:09 pm through my paytm wallet
The amount got deducted from paytm account but was not credited to my d2h account. I have been talking to d2h customer care and writing them emails, but not able to get any assistance. Below are the details of the transaction:

Customer id: 43542255
Transaction time: 21st june at 8:09 pm
Amount: rs. 300
Bank name: paytm bank
Bank transaction id:[protected]
Videocon d2h order:[protected]
Paytm cash txn id: [protected]

I recharged my d2h through
freecharge.com there is an option type customer id or reg mobile number i
Enter mobile number not reg mobile number but that number also my mobile number .amount debited 210.
So i call cutomer care lots of time they cheating me all times.
And 2times I sent mailed 2times .but no reply please please .
Please refund my money

I have old version hd set top box but it's resolution not sufficient to my new 4k tv so I want to replace to new upgrade digital hd set top box without any extra charges
Let me know procedure for replacement set top box other dth service provider are offering new upgraded set top box without any costs you have to replace to new hd digital set top box without any costs
If didn't replaced new hd digital set top box within 7 working days I will change service provider of all society common dth service.
Do the needful

Thanks
Renukadas Tangade
Customer id[protected]
Mo- [protected]

I have old version hd set top box but it's resolution not sufficient to my new 4k tv so I want to replace to new upgrade digital hd set top box without any extra charges
Let me know procedure for replacement set top box other sath provider are offering new upgraded set top box without any costs so replace to new hd digital set top box without any costs
Do the needful

Renukadas Tangade
[protected]
Customer id[protected]

Hi,
I made a complaint status number (Videocon Industries Complaint Status Update [ID: 2305986].

Hi Sir,

I have a videocon d2h connection (account id[protected] for
last 5 years, for the last 4 months i am encounterring endless
problems which is highly frustating. I just want to highlight a
single and simple issue in this mail.

channel no 831 - says "INVALID CHANNEL NUMBER" which is a
popoular odiya new channel. Normally If you dont suscribe a
channel then it would be different message. For this issue i am
talking to your customer care executives over multiple calls for
a period of 2 months.

1. After 2 months your executive says it is a technical
issue which a engineer has to visit.
2. Customer has to pay for this
2. Not able to reach out to Videocon d2h custmer care
3. Most of the time Customer care phone nu is not
reachable
4. They are neither professional nor well trained, in
between they cut the call

6 years as a loyal customer now very sadly i have to say that
the service is worst in the industry and if my problems are not
getting resolved ASAP i would like to take this social media
platforms with all proofs including phone recording.

Still i didn't receive a resolution.

My Videocon D2H connection is not working, I has lodged a complaint through email as well as by telephone on June 12, 2019. After repeated calls and emails, still there not sending any service engineer to repair or replace the faulty product. They are only saying that the visit will be within 24 hrs. since June 12, 2019 everyday. But, they are deducting amount from my Balance of D2H everyday.

During May due to cyclone Foni, the alingment or antenna of my d2h was bit moved. During that time also I had complained on May 12, 2019 but no engineer came till May 30, 2019. However there was daily deduction from my Account Balance at that time also.

You are kindly requested please do something in this matter

मैं तीन बार कस्टमर केयर पर कॉल करके अपनी शिकायत दर्ज करा चुका हूं किंतु अभी तक मेरी किसी भी शिकायत पर किसी प्रकार की कोई भी कार्यवाही नहीं हुई है जिस कारण जिस कारण मेरे परिवार में भी झगड़ा होने लगा है।
मेरी टीवी की छतरी खराब होने के कारण मैंने नहीं छतरी लगवाई और इंजीनियर का खर्चा ₹450 कैश अमाउंट दिया जिसके बाद मेरा टीवी चालू हो गया किंतु शनिवार के दिन से अचानक मैच देखते देखते मेरा टीवी बंद कर दिया गया मैं उसका कारण जानने के लिए बार-बार कस्टमर केयर में कॉल करके परेशान हूं लेकिन मेरी समस्या का समाधान नहीं हो पा रहा है कृपया इस समस्या का समाधान करने की कृपा करें। जिससे मेरे घर का झगड़ा समाप्त हो सके धन्यवाद।

V-na-811 videocon automatic top load washing machine's pcb board is not working and not available in the market. Give contact details to get help in repairing. Please also let me know the contact details of the person to contact and approach for help. Please let me know timelines to get this issue fixed sooner. Contact person to be asked to contact me as soon as possible...

Sir... Meri VIDEOCON 43" led TV [ under 3years complete warranty ] 6 months se [29-01-19 se] Repair ke name par paresan kiye ja raha h.

Complete details-

Led tv- 43"[VIDEOCON]
Date of parchge[protected]
Parchage shop address -VIJAY SALES [117 Palam Extention sector 7 Dwarka.Tel[protected] ]New Delhi.

[Mujhe complete full 3 years warrnty bol kar becha gaya tha. Bola gaya tha ki 3 years ke under mujhe kisi v part ka kuch v charge nahi lagega. Tabhi mayne es tv ko liya tha.]

Mere tv me pannel me puri light thi or sound full ok tha par picture sahi nahi aa rahi thi.jab mere pass engineer aaye [Mr. Arun Engineer /M-[protected]] to pannel me problem bata kar
bina repair hue hi mujhse 944/- ley gaye or bole ki eska pannel change kar dunga 2 days ke ander.eske ley aapko kuch v nahi or extra nahi dena hoga.abhi aap 944/- paid kijiye.
[ jo mayne 944/- Mr Arun ko paid kiya h uska bill h mere pass h.eski copy attatch kar raha hu.]

Bola gaya ki eske baad koi v charge nahi dena h aapko kyuki ey tv complete 3 year ki under warranty me h.or o un din v company me mere samne hi call karke
puch kar es tv key ley 3 years complete waranty bole or khud confurm hue.company me bataya gaya ki 3years tak aapko kuch nahi dena h.or mayne v baat ki thi.

Kuch day baad Eske baad Phone ata h Mr. Arun Engineer /M-[protected] ka ki aapka pannel aa gaya h or may es tv ko ley ja raha hu service center or 2 days me bana kar Pannel laga kar pahucha dunga .
or ley jane or pahuchane ka charge 620/- exta dene honga.[ Chalo mayne o v accept kar liya.]

Tv 13-3-19 ko tv ley jate samay mujhe ek receiving amount letter diya gaya or meri 43"led tv ley gay.[ es paper ka v ek copy attatch kar raha hu ]

Tv 13-3-19 KO Ley Jane ke baad se aab tak kewal baat ko ghumaya jata raha h.

Baat ghumane me mujhe bola jata h ki kabhi aap Area manger Mr Rajesh [ [protected] ]
se baat kijiye.

to kabhi bola jata h ki Mr Dinesh [protected] Store mannger se baat kijiye .

or kabhi vinay [M-[protected]][Approval manager] se baat kijiye o approval denge .

or ek baar Mr vinay MO-[protected] bole ki aapka New Pannel aa gaya h or mayne service center vej v diya h, App service center call kijiye.
fir service center ke Mr D.S Nagi[M-[protected]] bole ki aapka pannel jo aaya tha o aapke es tv me match nahi kiya.

to fir se aap wait kar key paresan kiya gaya.

Fir kuch day baad jab mayne fir de Mr vinay ko call kiya to bole ki aapka new tv approvel hua h.aap Mr.Amit se baat kijiye o aapko new tv denge.

Fir Mr Amit M-[protected] bole ki new tv approval ho gaya h, 2 din baad aayga 2 din baad baat kijiye .

Fir jab may call kiya to Mr Amit bole ki 6-7 din baad Call kijiye. fir jab call kiya to ab bolna ey start h ki tv new ayga to v aapka 30% or 50% extra aapko dena hoga.

Mujhe bahut paresan kiya gaya h.

Mujhe new led tv milega ya old repair kar key..??? es se mujhe nahi matleb.

mayne to new tv manga hi nahi. mujhe to mera tv sahi chahiye bass. kya dena h o company ko dekhna h.

sawal ey h ki mujhe 3 years ki complete warranty bol kar kyu becha gaya h..???????????? jab service hi nahi dena tha to..?

or mujhse service charge 944/- v liya gaya h.ab 4 months hone wala h.

kya serivce key name par 3-4 months time lena sahi h ?????

Tv 13-3-19 KO Ley Jane ke baad se aab tak ek v call un logo key taraf se nahi aai h.Koi V update nahi aata h. sirf may hi call kar ke paresan hua hu.

[ek- ek chej ki prof h mere pass.Har ek ek baat Recording me h or pic v.or video v h]

SIR ESKA JO V REPLY HO PLEASE solved kare or Email kare ki kitne days or mujhe paresan kiya jayga. MY Email- india.[protected]@gmail.com

Model no- LEDTVVNF43FH11FA
SL NO[protected]
COMPLANE NO-DEL[protected]
COMPLANE DATE[protected]

Name-Pramod kumar
Mo- [protected]
[protected]

Email-india.[protected]@gmail.com

My 50 inch Videocon tv is under 3 year's of warranty and i have logged with complain regarding for the display not in working condition ON 23rd march 2019 complaint no- is THA[protected] there is no response from the service center, they said me to go through the shop where you have purchase . So i went to the vihay sales panvel . Know there of 1 person of sale department mr rahul bohir says that what we can do sir the company is not there, further he says that you can buy another on exchange offer with that tv. are we people are been so fool that we can't get that he is doing his sale of another to me i need to resolved my query ASAP

On 16 th June, 2019 i have recharged my account with Rs 316.It was fine in the morning but after 2pm the channels are not working.After recharging we cant be able to watch the tv channels.Many people of d2h company called me but the issue has not been solved, i emailed but they did nothing.So now i want my total money back.Gradually the videocon d2h company is becoming a thief, cheater, useless.

My Videocon d2h service is not running (signal not available)for the last 45 days, complain registered with customer care many times but not resolved till now.Customer care Dept not taking seriously it.plz resolve it as soon as possible
Complain no is mentioned below.
*****
Dear AMARENDRA BARIK your Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Wednesday, June 5, 2019 01.48 PM
Dear AMARENDRA BARIK your Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Monday, June 17, 2019 06.35 PM