Videocon Industries Complaints & Reviews

Hello - we recently relocated videocon d2h services to pimple saudagar and we were told it would only cost 400 however engineer charged us 1500 and no receipt was given. However, service stopped working in an hour and we keep getting message signal not available. We have registered multiple complaints but nobody has come to fix the issue. They keep saying we have to pay more when service hasn't worked from day 1. Also, i recharged my account for 683 with 216 additional offer from videocon for a free month however balance on my account reduced to 382 in 8 days and no trace of 216.

My D2h connection id is 3341358 in name of Manisha Modwani. I got the dish antena relocated to new address and paid Rs 400 while unstalling the antena and paid Rs. 50 while reinstallation to the person of this company. Later I recharged my account on 27th May, Rs. 300 and my account is showing ZERO balance.
What kind of service is this. You people just eat my money. Calling to customer care atleast 50 times. Sometimes they hang the phone, or they just say service will be resumed tomorrow, or within one hour, within two hours. They have given me so much headache. I just recommend my all friends and relatives, don't get this d2h service or they will just eat you money. I want my money back or resume my service with 10 days waiver.
Thank you,

My videocon d2h id[protected], current name - depesh prajapati, change name - shah madhuben pankajkumar, change my address - c-204, shreenand nagar part-1, vejalpur, ahmedabad.380051. Gujarat. India. As per my aadher card, submit photo copy of my aadher card as address proff. Please change my name up [protected]@ shah madhuben pankajkumar, i'm recharge rs. 100 on 02.06.2019

Thanks.

Hi,

I am a customer of videocon d2h services in bangalore, i have raised multiple request to replace the remote control that comes along with the hd setup box.

Remote control is vital part of setup box functionality, without it user can not watch the television. My multiple request no. Are as below, as promised by customer care no one visited the house, and they have closed the complaints without any resolution.
Please help here make company understand how they are cheating the people.
Btw they are charging the monthly subscription, when i am not able to use the tv.

Consumer id:[protected]

Complaint id:[protected]may-2019

Complaint id:[protected] 31-may-2029

Complaint id:[protected]jun-2019

Thanks
Sb

Customer id:[protected]
Hi,
I have raised a complaint for change of location. After 20 days i was given connection with a charge of 480/-. I paid 1000 for 35 days connection in which because of the delay in connection from videocon i lost about 20 days (Approx). Now when i send for reimbursement to videocon, my complaints are going in vain by the customer care. I’m very dissapointed with videocons customer care. Please help get my reimbursement on the loss of days which i suffered. When it comes to monthly rental i get frequent calls but when it comes to our query videocon does not listen.
Regards
Sudhakar

This is umesh patil and i am using videocon d2h from last 2 years and suddenly from yesterday i am getting an error message on my screen saying signal not available. When i called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when i called today your agent told me that i need to pay rs 200 to your service enginner for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously i am thinking of moving to another service provider. Please revert me back asap, before i throw away your box and dish from my house. My cust id is[protected]

I have recharged online for my video con d2h money has been debited and deducted but recharge was not complete so pls help as soon as possible and if it is possible please recharge it to my video con account my id no[protected] with register mobile number [protected] i have recharged with the amount of rupees 600 (Six hundred) only with my atm debited card

Sir,
I purchased a 24 inch Videocon LED Television from Akash deep electronics Apsra market Railway road Aligarh (UP) on 09/11/2015 worth Rs 13500/- with 5 years warranty . The above LED Television has gone faulty on 20/10/2018 for which online complaint has been lodged with complaint no GHA-[protected] but above LED television not repaired/replaced till now.
You are requested to approach firm for repair/replace my above LED television.
I shall be thank full to you.

I am dipesh trivedi from mumbai customer id[protected] & my no [protected] want to change name, address & mobile number. Please note down details
Nishant gada
Agarwal building, 2nd flr room no 8, opp. Bhansali alluminium, thakurdwar, charni road east, mumbai 400002.
Mob no [protected].
Please do the needfull.
I having a lott of problems & signal is also coming so please make a note that the problem is resolved as fast as possible.

Complaint for signal loss, i had complained to customer care since 10 days for signal loss but no technician is attending the complaint when ever i call customer care they say my complaint is closed or technician says our numbers are not reachable, how come a reputed company doesn't have a complaint tracking system and proper feed back system, it is very embarrassing there no proper complaint addressable system and if we do not recharge we get 100 calls for recharge and the company asks us why we are not recharging, but why not about complaint addressing system.
My cust id is[protected], any why cannot we approach the court for not providing appropriate services to a customer.

Respected sir, my name is b. Lokesh kumar. I have videocon d2h. My customer id is[protected].

In the d2h information on tv display it shows the name as venktesh b. It is wrong entry. Please change the name to lokesh kumar b. I requesting you to change the name and address in your record as

B. Lokesh kumar,
45, sathiram street, senguttai, katpadi, vellore district. 632007

Hi Team,
I am facing a lot of issues from Videocon dth. The customer service is not at all cooperative and they are very rude neither they are bothered about there customer. My dth is not working since a month after raising the complaint 4 times I haven't received any proper response. I called the customer service and they disconnected the call saying they have some problem. My recharge for that month got wasted and no service from them in order to repair the amplifier. They called me when I didn't recharge the pack for the next month and because of their service I end up purchasing e new D2h connection from a different company.

Kindly assist and let me know if you need any further information.

I had given complain against Videocon d2h on the technical issue. I got the confirmation also.

Dear SWATI SWAIN your Complaint No.[protected] for Customer ID 57179792 has been registered and will get resolved till Wednesday, May 15, 2019 02.41 PM

There is no resopnse from videocon d2h side. But the balance in the account is cut for a month during which I could not avail d2h service due to their technical issue.

Till now no resolution

Customer id 91211059
I have been complaining D2h care about my connection repair since 12/05/19 but they are not responding me.Even when i call to care the executive says seniors are busy and the call get disconnted.Also i have emailed no of time but no respond got by them also mailed to Bhubaneswar Nodal officer.
Cmpln no.[protected],
[protected],[protected],[protected],[protected]

Sir, I recharge my d2h I'd but unfortunately recharge goes to another account. Please sir give me my money in d2h account.
My account.[protected]anthoerrechaergeaccont[protected]
All details as following
6:18pm27mey2019, ordern.[protected]
Bank Name : SBI benk, dth[protected]
Amount _300rupee
Bank Account Number [protected]

Operator reference :[protected]
Customer id:[protected]
Date and time :27-05-19
I wrongly recharge this videocon d2h via paytm
So it's my humble request to return my money back
My account number -[protected]
Ifsc - SBIN0012622
Name- Deepanshu Rajvanshi
Please return my money back. I don't want to recharge any other setup box it's my humble request fix this problem as soon as possible.

Hi I am Soumyadeep Paul, my videocon d2h customer id is[protected].
From Friday there is no connection coming in the videcon box.And till today after giving multiple phone calls the service engineer did not visit to resolve the issue.Every Time customer support is creating new tickets and they are asking to wait for another 24 hours. This is the pathetic service I have ever seen.

Pathetic support of videocon d2h. We launched a complain of connection not working..It is above 96 hrs and still it is not working. Called the engineer called the helpline multiple times pathetic support no solution pathetic behaviour . There are making us go round and round and again asked us that we need to wait for another 96 hrs and have to pay again for engineer visit. Urgent help ...

Dear sir / mam
This is to report that i have a dish tv connection with customer id 4688186
I had uninstalled the product myself and since i had another connection i did not install this product. However since 4th of may i have been trying to get my product installed but till date the installation has not been successful and completely done. Firstly several trial and error was performed to connect this id to my other customer id which is also of d2h but since the engineer was not competent he was unable to do it. But however it was surprising to discover that form my account 200 rs was deducted without any ryme or justification. For my initial installation request i did not received any sms also. However on discovering on this i lodged a complaint on the 19th of may 2019 complain no.[protected] and[protected] after repeated follow-up finally the installation was performed on the 24/05/2019 after repeated follow-up the complaint no. Are[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ Yesterday once the antenna was installed still the product did not start but then i was told that the set-top box is old and need to be replaced so i agreed but was told that the re4placement will be an old repaired box with three month warranty. On this i suggested that to consider my existing id 4688186 for an upgrade with a new set top box only but to my surprised i was told that it is not possible. If i want a new one i will be given a new id. I agreed but then i told either to process a refund of my old id of rs. 1068 to the new id or give the refund of the amount by considering a closure of my id 4688186 after deducting the closure fee. But to my astonishment and agony i was informed that such closure or refund system is not available as a policy or as per terms and condition. I asked them to share the same which is like a sheer case of exploitation and money extortion by force. I was insisted that i will have to do with the replaced old set-top box but when they are replacing the set top box they are not providing me the compatible remote also and insist to purchase the remote separately which is again a matter of harassment and extortion as the set-top box should ideally be replaced along with a compatible remote which is an ideal requirement which come during the initial purchase of the product. I would request to kindly look into this matter with severity of money extortion, mental harassment and agony and bring a clear mandate and regulation on refund and closure of the product and temporary suspension and product replacement repair. Also i would like to report that the product and spare, accessories which is being brought or are replace are not provided with any bills and are insisted to pay in cash without any bill or receipt. This is also an act of in fair trade practice and malpractice.
So request you kind intervention and resolve as per regulation to benefit the public at large
Thanking in anticipation
Best regards
Saurav banerjee
Lead quality assurance
Lupin ltd.

My videocon customer id is 54679428

Repeated request for change of smart card yielded no result. Complained many times to videocon through almost all media like mail, social media, phone etc.
Complained on 23,
22, 21, 20 and 19 may 19 vide complaint no.[protected],[protected],[protected],[protected].
Very pathetic and casual approach customer service