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Videocon Industries Complaints & Reviews

2.3
Updated: Nov 11, 2024
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Videocon Industries reviews & complaints page 69

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A
Annada Pratyusa Lenka
from Bengaluru, Karnataka
Feb 19, 2019
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Address: 560102

I am trying to opt for the channels as per trai new rule but couldn't reach them. Also i have mailed them my selection but there is no response from them. From last 3 days i am calling the customer care but they are not giving any information and also talking very rudely. Every time they are asking to call after 1 hour and it is going as it is. I am having worst experience with videocon d2h customer care services.
Videocon Industries customer support has been notified about the posted complaint.
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    A
    As gaikwad
    from Patan, Maharashtra
    Feb 18, 2019
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    help for videocon d2h change rtn

    Address: 411041

    Dear sir,
    I am having videocon d2h device bearing customer id 45919996. I have lost my registered mobile number in videocon d2h. I want to update my channels list as per trai. Please help me to change my rtn.
    Customer id 45919996
    Client name - anilshivaji gaikwad
    New no. For rtn - [protected] & [protected]
    Email id [protected]@rediffmail.com...
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    A
    Akeel94
    from Mumbai, Maharashtra
    Feb 18, 2019
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    Our Videocon recharge was done on 31st Jan for 22 days but it ended on 16th Feb (i. E 6 days prior). Today on 18/02 we again recharged our account but there is no update from the Videocon officials.
    We have been trying to contact the customer care since 2 months now but there's no one attending our calls. Also there is no proper guidance available on the official website.
    As per the TRAI guidelines the new packs are available but videocon has no official announcement for it. Our New Diamond pack is supposed to function till 31st March as per the extended deadline but most of the channels are suspended for no reason at all.
    If the issues are not resolved at the earliest we have no option left but to take further severe action against the company.
    Videocon Industries customer support has been notified about the posted complaint.
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      A
      Adharshns
      from Hyderabad, Telangana
      Feb 18, 2019
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      Address: Ranga Reddy, Andhra Pradesh, 500019

      I have a connection of Videocon d2h. I was having access to all my desirable channels till recently. I opted for my favorite channels and even recharged again. But for the past 2 days I am unable to view any of my channels. I have raised complaints against the service provider twice but to no avail. I tried the customer care nos but no response. All this has happened after new trai rules have come. What shud I do
      Videocon Industries customer support has been notified about the posted complaint.
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        K
        Kaif Nadaf
        from Mumbai, Maharashtra
        Feb 18, 2019
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        Address: Mumbai City, Maharashtra

        Dear sir,
        I have done the recharge of Rs.300 on 18 feb 2019 around 7:30 pm the amount is debited from my savings account bt it is not showing in my d2h account so you give me the refund or else can complete the recharge
        Bank name:ICICI, account no.[protected]
        Transaction id:SB49880
        Videocon d2h customer id:[protected]
        +1 photos
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          A
          Adamson
          from Pune, Maharashtra
          Feb 18, 2019
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          Address: 411028

          Dear Customer care,
          Good day to you ma/sir and hope you are all doing great. Am here to complain about my d2h videocon dish which i have lost my RTN on videocon dish and i want to replace it with another number. i have been calling with another number but not going through. please i will be happy if you can fixed it for me or help me to replace it with another number as soon as possible. Thanks and i will be looking forward to it.
          Videocon Industries customer support has been notified about the posted complaint.
          Dear sir/mam
          My cust id 77223514
          I lost my phone no [protected] is my videocon RTN no.
          I want to change my RTN to new no [protected].
          Plz solve this problem as quickly as.
          Dear sir/mam
          My cust id 77223514
          I lost my phone no [protected] is my videocon RTN no.
          I want to change my RTN to new no [protected].
          Plz solve this problem as quickly as.
          d2h Customer Care's response, Apr 1, 2019
          Dear Nikhil,

          Kindly share the mobile no. which you want to update in your account with your customer ID at [email protected] as we are unable to fetch RTN on this website.

          Regards,
          Team d2h
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            V
            vijeyash
            from Nannilam, Tamil Nadu
            Feb 18, 2019
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            Address: 613006

            Am trying to change my plan to mera wala plan . and i tried it a month before and an error message came saying your package is not migrated due to some technical error.please contact customer care. so i tried to contact the customer care with [protected]. but the call cannot reach this number. after 3 weeks surprisingly a customer care representative took my call and i explained them my problem and he said there is some technical issue . you have to try again.
            then i tried again and again with that slow d2h site. i wasted my 1 and half hours trying and trying. after that i again called them and explained them and he told he will take a complaint and resolve it. after 3 days i thought my problem will have resolved. but no the problem still exists. i tried to call them again the ring is not going. now am thinking of moving to a good television operator. am not going to waste my hard earned money to these rubbish companies.
            Videocon Industries customer support has been notified about the posted complaint.
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              R
              Raja71
              from Banposh, Odisha
              Feb 18, 2019
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              Address: Khordha, Odisha, 751013

              I have been trying to create new package according to TRAI rule since January 15, 2019 but till not yet (by 18th Feb) successful due to website error.
              Website is not opening 80% of the time.Rest of the different types of error coming.

              Customer care number ([protected]) not reachable( error: line busy ) all the time.

              None of the nodal officer picking the call.

              What the HELL is going on with Videocon D2h?

              THE WORST D2H COMPANY: Videocon
              Videocon Industries customer support has been notified about the posted complaint.
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                S
                slisha
                from Gurgaon, Haryana
                Feb 18, 2019
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                I, dinesh kumar recharged my dth (Customer id[protected] on 11th of february, after looking at the packs available on the dth site for 30 days of rs 216. But then i got a message that the subscription ends on 18 february. I tried to call and contact service provider but no response i got. After 5 days i called again then i got to know from them that pack is of 240 rs. It's been a fraud doing with so many people like this
                . The login site is showing something else and customer executive are saying something else.
                Please get back to me on this number - [protected]
                As soon as possible.
                Videocon Industries customer support has been notified about the posted complaint.
                Please change my registered mobile no.
                Customer id[protected]
                Old no.-[protected]
                New no-[protected]
                My ragister nomber i can losted so i want to chenged my ragister nomber
                aryakadam's reply, Feb 13, 2019
                chenge my ragister nomber
                I have choosen the merawala pack of Rs. 349/-. But videocon d2h is charging Rs.684/- package per month. No action is being taken to correct the package inspite of reminder by email. Kindly look into the matter immediately.
                Plz change my registered mobile number
                Old no [[protected]]
                New no [[protected]]
                Thanks
                Not registering the .mobile number
                Channel is not proper working
                Please update my mobile number. Costumer id[protected]
                My new mobile number is - [protected]
                Kindly note
                For My videocon D2h some channels are not working so i have to update it now i am not getting OTP so
                Pleased change my registered mobile number
                RTN current ([protected])
                New RTN required ([protected])
                I am recharge my product customer id is 92683995 date 10/2/2019
                But my product not on masage show yor balance is not sufficient. I call customercare no. But they was not respons me please help me
                This matter.
                Ravi mullemwar
                Mo. No.[protected]
                Id no 26593493

                old rtn [protected]

                new rtn [protected]
                I m a d2h customer. My d2h id is 4225105. Videocon has stopped showing the channels. despite having balance .

                Their phone nos are always busy.there is no response on mails.kindly help in resolving the issue
                On 7/2/2019 deposited Rs.100.00 as intial amount for activation 0f stb id no.[protected], I tried to contact all telephone of the company of customer care and e mailed detailed complaints continuously, no response, please help
                My customer ID is[protected], I forgot my register mobile number i want register my new Mb no. [protected] please change my old registration information and add my new information
                Customer ID :_[protected]
                Ranjana kambri
                Mobile number:[protected]
                Ranjana Kambri's reply, Feb 10, 2019
                Please salved my query
                Pl change my register mobail number
                My new mobail no is [protected]

                My old mobile no is [protected]
                Sunil ichche's reply, Feb 10, 2019
                Pl I want choose my new pack . Pl help customer care number not dial on my number .
                I am also trying to log in from last one week. And customer care not able to solve the issue. They have not enough support to implement TRAI Law
                Registered Number [OLD] - [protected]

                Registered Number [Wanted]- [protected]

                Please do the needful.
                As per new Trai regulations the DTH channels should be selected but Videocon website is not working not customer support.
                Due to this old packages prices has almost doubled from ₹430 as become ₹780.
                Plz change my registered mobile number old no ([protected]) new no ( [protected])
                Rahul Mishra
                [protected]
                Dear sir
                Pl update my mobile in videcon D2Have .
                Old mobile no not remembar

                Customer id[protected]
                Mob.no-[protected]

                regards

                Tushar Not Bonde
                Please change my RTN from [protected] to [protected] for the customer ID number[protected] because it not working
                Change my registerd mobile no
                [protected] to [protected]
                My customer id:[protected]
                my RTN number is [protected] and it has been deactivated i want to change it to my new mobile number i.e [protected].
                You are requested to change the number as soon as possible.
                My Videocon d2h customer ID is[protected]. None of the TV channels are not able to see. TV display shows some message like insufficient balance. But recharge is already done. Please give me proper feedback as soon as possible
                Hi,

                Customer ID 94788784.

                I want to change my RTN as i have lost my old phone and now i want to change and update new number.

                Please check and get back to me @[protected] or [protected]@gmail.com
                Kindly change my RTN from [protected] to [protected] for Customer Id[protected]
                My customer I'd is[protected]
                Plz change my registered mobile number
                old no 98230252
                new no [protected]
                Videocon d2h a/c no[protected].january month i have 200 rs recharged, but till now 16days completed. tv not playing any activity.present[protected] again 200rs recharged but tv not playing. what is the problem videocon d2h excutive was irresponsibility respone.
                My customer id number[protected]. I forgot my RTN number please help me to subscribe pack update. I assume that registered number is not in working condition so please help in registering new number. If this not possible then I will go for alternate operators.
                In spite of having balance amount not getting to view the channels, All the customers care numbers are unreachable,
                Hi,

                Customer ID 94788784.

                I want to change my RTN as i have lost my old phone and now i want to change and update new number.

                Please check and get back to me @[protected] or [protected]@gmail.com
                I have lost my videocon d2h old registered mobile number please register [protected]
                Hi

                Today since morning I am facing E18-4: Service is not currently available due to technical issues...

                I tried to call several times but call is not getting connected...

                What is the issue and when can be resolved???
                ...
                What more details you need more????

                Can you please call me on my mob number [protected]
                My service is not starting .
                Recharge done as well.
                My customer I'd is 47857849.
                And customer name is piyush jhalani.

                Due to some reason I want to change my registered mobile number.

                Please change my mobile number [protected] (old) to [protected](new).

                Thanks
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                  R
                  Riishu
                  from Agra, Uttar Pradesh
                  Feb 18, 2019
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                  Address: New Delhi, Delhi, 110085

                  Myself krishan kumar (Mobile no.[protected]) (Videocon customer id:[protected] from delhi. I am facing harassment from videocon d2h. As per the new rules of trai i have selected my plan but videocon is not providing any single channel to me even though they are charging me according to the plan.

                  I have trying calling up these people for last 10 days as my channels are not coming
                  1) there customer care number not connected even for calling at 50 times
                  2) once i was connected, they refuse to take my request for my channels and says call back later as their system not working/there are some techinical issues.

                  Now i am totally fedup from there services, please provide me help sir as soon as possible.

                  Thanking You
                  Krishan Kumar
                  91-[protected]
                  Videocon Industries customer support has been notified about the posted complaint.
                  Feb 18, 2019
                  Updated by Riishu
                  MY MAIL ID IS KRISHAN.[protected]@GMAIL.COM

                  MOBILE NO IS [protected]

                  THERE IS NO ANY RESPONSE FROM VIDEOCON D2H.
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                    S
                    Sharmilmt
                    Feb 18, 2019
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                    Address: Thiruvananthapuram, Kerala, 695581

                    Videocon d2h website is very very slow. It is filled with unwanted jazzy features and does not load properly.

                    I am not able to select my own packages, each and every time I am getting "504 error". its just disgusting. TRAI has now allowed us to select our own packages but with this poor website performance we are not able to select our own packages. Seems like its their cheap trick which does not allow us to select our own packages and looting the money of customers. I request to take strict action against this.

                    http://www.videocond2h.com/

                    If I didnt recharge for 1 month I will get many calls to rechage immediately. Videcon just wants money.

                    I expect videocon to improve upon their website interface. Make the site up and available.
                    Videocon Industries customer support has been notified about the posted complaint.
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                      V
                      Viraj2229
                      from Mumbai, Maharashtra
                      Feb 18, 2019
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                      Address: Jalgaon, Maharashtra, 425001

                      Dear sir,

                      My complain no.- aur[protected], it's being 1 month my compressor complaint is given executive visited on 18/1/2019 and taken request for replacement of compressor.

                      Now service center is not answering calls, so i have to call from unknown numbers and then they are threatening me that do whatever you want to do you will not get any compressor and who gives you compressor i will see.

                      I guess i had made mistake buying videocon product, anyways see if you can arrange for compressor or else keep as donation from me.

                      Regards,
                      Viraj
                      [protected]
                      Videocon Industries customer support has been notified about the posted complaint.
                      Plz change my registered moboil number name : utsav dubey kota(raj.)
                      customer id[protected] old moboil number : [[protected]] new moboil number : [[protected]] thanks
                      Please change my old registered mobile phone no ([protected]) to new[protected]
                      Thanks
                      I am trying videocon d2h customer care number since few days, but number showing busy. I want to change my RTN for the customer id[protected]. Please update my RTN- [protected].
                      I can't change my registered phone number into new one.
                      Please change my old number into new number
                      Old number is [protected]
                      New number is [protected]

                      My dth id is 46168100
                      I dont know rtn .scribe my chanel please help us
                      I am a Costmer vediocon d2h, my id no.[protected], but old RTN no.also deactivated, I WANT CHANGE MY NEW RTN NO.IS [protected].
                      Your D2H not working from last 6 days no customer care response from your side complaint phone number not received
                      Please change my registered mobile number.
                      Old no [[protected] ]
                      New no [[protected]]
                      Please change my R T N Number as [protected] because i am unable to seen channels please resolve my problem as soon as possible
                      Kindly change the RTN number[protected] to[protected] against the Customer id no.: 12954990
                      Vijaykumar Swaminathan's reply, Feb 12, 2019
                      Kindly change the RTN number 98989 90363 to 96014 51363 against the Customer id no.: 12954990
                      Dear sir kindly inform you we are Since 2008, we are your regular customer. But now you have no other customer care number, our TV is currently closed. The charge balance is upto 25th February even though there is no enough balance.
                      Customer ID 26401680

                      Name Vinayak Parab
                      Hi, for last 2 days. I am not able to recharge the videocon subscription. It looks like, website is not working, app is not working and call center phone numbers are not valid any more.
                      My consumer id is[protected]
                      my old rtn is [protected]
                      i have lost it so please register new rtn
                      which is [protected]
                      i will be thankful for your kindness
                      My customer id number[protected]. I forgot my RTN number please help me to subscribe pack update. I assume that registered number is not in working condition so please help in registering new number. If this not possible then I will go for alternate operators.
                      Please change my RTN for Customer id 80384140 from old no [protected] to new no [protected].

                      Thank you
                      Pls help us to change our regs telephone no we hve lost the old no my I'd no 24082726 my name h l vijay update us our new regs telephone no in our new no [protected]
                      Change my RTN videocon D2h to other number
                      As that previous number gone
                      Videocond2h and the customer care aren't picking up the call. Also tried emailing them but no reply. Worst service i have experienced. @TRAI kindly look into this issue plz. cust id 24555788
                      Kindly change my RTN from [protected] to [protected] for Customer Id[protected]
                      My D2H not working proper and I have complain and call logged but not solve my problem,
                      I not able to login my D2H for select the channel, Kindly solve my problem
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                        S
                        from Delhi, Delhi
                        Feb 18, 2019
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                        Address: Gautam Buddh Nagar, Uttar Pradesh

                        I am unable to select my own channel pack as per trai new rules. Since 1feb2019 i am visiting the videocon d2h website and trying to select my own channels pack and every time it shows your d2h pack has updated as per your selection however in reality i cannot view the channels i have selected and my available balance is reducing everyday. I tried calling customer care to complain about but customer care i saying application is not working there . Daily I called on customer care no but got same reply from there. MY ID is[protected]
                        Videocon Industries customer support has been notified about the posted complaint.
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                          Rohitk01
                          from Mumbai, Maharashtra
                          Feb 18, 2019
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                          Resolved

                          Address: New Delhi, Delhi, 110059

                          This is Rohit kaushik and I am using Videocon d2h from last 2 years and suddenly I am getting an error message on my screen saying signal not available. When I called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when I called today your agent told me that I need to pay Rs 150 to your service enginner for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously I am thinking of moving to another service provider. Please revert me back asap, before I throw away your box and dish from my house. My cust id is[protected].

                          I REQUEST YOU TO PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE. OTHERWISE I HAVE TO PURCHASE A NEW DISH CONNECTION AND DO YOUR COMPLAINT IN CONSUMER COURT.
                          Feb 19, 2019
                          Complaint marked as Resolved 
                          The issue is resolved but customer care service is too bad all time he said some technical issue call after one hour, call after one hour even I am call in 11 PM again he said call after one Hour.
                          Videocon Industries customer support has been notified about the posted complaint.
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                            Jay shah7711
                            from Vasai-Virar, Maharashtra
                            Feb 18, 2019
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                            Address: 413801

                            We have recharged our DTH account[protected] with inr 350 and it's showing on our registered mobile number but not on our TV screen, we lodged a complaint on their customer care helpline but no action has been taken since two days with referral number[protected] to Mahesh parmar who is working as an team leader at videocon customer care helpline at IST 16:00 hours. Kindly help us, at least give us the right direction. Where should we go or whom to ask for because they are not responding to our problems correctly. Kindly help
                            Videocon Industries customer support has been notified about the posted complaint.
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                              Ashok Kumar Thota
                              from Gajuwaka, Andhra Pradesh
                              Feb 18, 2019
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                              Address: Guntur, Andhra Pradesh, 522004

                              I recharged d2h on 18th for rs. 750, eventhen channels not getting and displaying message as "you have insufficient balance". Spoke to customer care and they said that they have done their job by giving command. Eventhough i am having more than enough balance, your cc team saying complaint will be raised and will charge rs.200 for agent visit. My consumer number is[protected]. They are charging customers eventhough it is videocons d2h problem.

                              Regards
                              Ashok kumar thota
                              [protected]
                              Videocon Industries customer support has been notified about the posted complaint.
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                                Saleem Miyan Khan
                                from Gurgaon, Haryana
                                Feb 18, 2019
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                                Address: 110053

                                I have a videocon led. I was complaint in 2nd january your engineer visit our home and tell us you tv have display problem. And tell us after few days your display problem is resolve. But last 2 month nobody resolve a problem. Plz resolve the issue. If you dont resolve are issue then we will go to consumer court. Are complaint number is (Del[protected]).
                                Videocon Industries customer support has been notified about the posted complaint.
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                                  Nitin199916
                                  from Kolhapur, Maharashtra
                                  Feb 18, 2019
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                                  Address: Kolhapur, Maharashtra, 416101

                                  Name nitin patil
                                  Client number[protected]
                                  Mobile no [protected]
                                  Respected sir/madam,
                                  I am mr. Nitin. J. Patil having a set-top-box connection with above mentioned customer number. As per your new policy to select only the required channel, i had selected all the channels that i need and provided that to my set top box company (Videocon d2h) approximately on date of 05th of february 2019. Initially everything was fine and all the channels used to play properly but from 13th february 2019 there was some distortion in signal of some channels and a day after that i wasn't able to see all the extra channels i had subscribed. I complained about the same to d2h customer service for 3 times but every time they just said that the problem will be solved within few days, now its been almost 5 days that i am not able to view all the channels for which i have paid the money. I hope that you will resolve my problem soon.
                                  Thanks
                                  +10 photos
                                  Videocon Industries customer support has been notified about the posted complaint.
                                  Even i am facing the same issue from 20 days.
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                                    Dharmendra Chawla
                                    from Mumbai, Maharashtra
                                    Feb 18, 2019
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                                    Address: 400071

                                    As per new trai guidelines i am not able to choose my channel for last 5 days. Whenever i am trying to create my own pack using www.d2h.com and infinity app of videocon d2h it's giving error message "your package is not migrated, due to some technical error. Please contact customer care."

                                    As per the instruction i have called customer care several time in last 4 days but they are not able to help me get my channels active. Whenever i have called customer care they told me application is not working please call after one hour. The same statement i am getting from them for last 4 day. I don't know when this "one hour" will be completed.

                                    Can you please help???
                                    Videocon Industries customer support has been notified about the posted complaint.
                                    Same for us as well. Pathetic service Videocon is providing. Customer service agents are rude and don't know anything about there system. If ask, to transfer call to some senior they are saying all manager's are busy. In there technical difficulties how come Videocon account money is getting deducted. They are fraud and thief's. Better to move to some other provider rather than putting our time and money with them.
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                                      khamari purusottam
                                      from Brahmapur, Odisha
                                      Feb 18, 2019
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                                      Dear sir,
                                      I have made my own pack in videocon site. But my pack has not been changed and the channels are now cut. I want to call videocon customer care. But customer care is not responding. I want the following channels. Kindly make available for me.

                                      My own pack besides 100 fta channels-
                                      Colors hd, sony hd, star plus hd, & pictures hd, star gold hd, discovery infotainment hd pack bouket, fox life hd, history tv 18 hd, ngc hd, sony bbc earth hd, aaj tak, abp news, dd news, dd rajya sabha, dd lok sabha, india news, india tv, jk 24 7 news, news nation, paras gold, sudarsan, total tv, zee business, zee hindustan, zee news, ndtv india, 9x jalwa, 9 xm, b4u music, m tv beats, paras gold, songdew, sony mix, zee etc bolywood, zing

                                      Kindly provide these channels as soon as possible.
                                      Videocon Industries customer support has been notified about the posted complaint.
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