[Resolved] Videocon Industries — led tv | |||
Incident reported on 21oct 2017 Customer name : alok shrivastava Contact no : [protected] Incident : volume of tv suddenly stop working Part changed on 25th oct and again on 30th oct it stop working, again complaint raised on 31st which is attended on 2nd nov by tekcare india pvt. Ltd. But technician said that the mother board is damaged and even the tv stop working, there is a problem of sound bar which were replaced but that while repairing mother board also damaged.in just three years of time these are the issues which i am facing. I tried reaching mr. Narayan also who is a service head of branch but he never picked up a phone nor even call back and i also dropped him a multiple messages but no revert. I have written in twitter many time the only revert which i get in twitter from videocon is "that they have informed their service team and they will contact me soon" and this soon is about 15 days. Due to non availability of tv for last 15 days, my 4 year old son get addicted of mobile phone for watching cartoon and playing games. I will raise the complaint in consumer forum now Was this information helpful? | |||
Dec 18, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Nov 13, 2017 Videocon Industries Customer Care's response Dear Alok Shrivastava, Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line. Thank You for your cooperation. Regards, Videocon Customer Support Team Verified Support Nov 17, 2017 Videocon Industries Customer Care's response Dear Alok Shrivastava, We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance. Regards, Videocon Customer Support Team | |||
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
Old [protected]
New [protected]
Thanks
Manish
Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.
Warm Regards,
Videocon d2h Team